I would not deal with this company if it were the only travel agency in the Galaxy! The person I dealt with (Rachida Chtoui) is utterly incompetent and has absolutely no sense of urgency about anything. E-mails aren't acknowledged and written questions are mostly unanswered. The issue may be one of language, but whatever the case, I could do for myself what little service she seems to offer her clients. ----------------------- The owner subsequently responded with a predictable defence of his agency's "many decades of experience". He then proceeded to tell me that the fault lay with me because I was disappointed because of "airline cancellation charges". Sadly, he didn't bother to contact me in person. If he had, he would have learned that I have been travelling on business and for pleasure for more "decades" than he has been in business. My criticism had nothing to do with anything other than his acceptance of mediocrity and a woefully inadequate notion of customer service.

I was a last minute (like days before departure) to an organized group. I was welcomed and accommodated. I will even say that Anne (from Grand Escapades) went out of her way personally to ensure that my trip would be nothing short of amazing, despite my last minute disruption to the original plan. This was a WONDERFULLY organized trip that shows all the facets of Morocco. It was entertaining, engaging and we were treated like royalty. The guide and driver were extremely skilled and ensured we were safe and informed. I am posting only 1 picture of this most memorable of trips only because 3000 would probably not be allowed. Thank you to Anne for her wonderful "hosting" of this Moroccan "party".

We just returned from a trip to Morocco booked through Anne at Grands Escapades. This trip was so very well organized, the tour guide extremely patient and knowledgeable, and the service we received exceeded our expectations. The itinerary was wonderful, we saw and learned so many things. We felt we were truly immersed in the Moroccan culture during our trip, be it from the mosques, the riads , kasbahs , the lovely little restaurants we ate in , the desert camel trip. A lot of thought went into the planning and I would not hesitate to travel with this company again. We have used Grand Escapade last spring for a trip and were extremely satisfied then also.

Rachida spent 2 hours with me and fully arranged a phenomenal last-minute dream trip to Morocco including Marrakesh and a four day personalized tour over the Atlas Mountains to the Sahara desert. She got us a wonderful riad, a variety of other accommodations including a luxury tent when we rode camels to see the sun set and rise. We have basically arranged all of our past trips but now see that Grandes Escapades can do better for good pricing. We will undoubtedly lean on them again. Thank you Rachida!

Just returned from Sandals Whitehouse in Jamaica. It's a all beachfront resort. This is truly a 5* resort, Beautiful long beach, unbelievable service and the food was outstanding at 7 different restaurants. The waiters have a knack of remembering your name and what your favourite cocktail is. I will definitely be going back. Thank you Rachida at Grand Escapades for helping me choose the perfect vacation.

Our thanks to Grand Escapes , especially Ericka who helped in the planning of our trip to Maui. Ericka went above and beyond in ensuring that everything went smoothly, from finding and booking a great hotel, organizing our family activities and providing valuable information that helped us every step of the way! Will definitely call on her again to plan the next vacation!!

Voyages Grand Escapades... Nic, Anne, Rachida Thank You. Again you helped make our Jamaican Vacation AMAZING. And we cannot Thank You enough for helping us get an early flight back on very short notice, you were only a phone call away. Your attention to detail and Customer Service is second to none! You will hear from us soon for our next adventure. Cheers, Shawn

Gabriella Farinelli provided an amazing customer experiance and ensured my 3 friends and I had the place/style and budged we specified. She provided so many good tips and was even texting me while we were at the airport just to make sure everything went smoothly. We had an absolute blast and can't wait to book our next vacation with her! :)

Thanks to Rachida, my family and I enjoyed a wonderful vacation in Cuba. She was able to find me a better price than anything I could find myself online. In fact she found us a better quality hotel for less money. Rachida is conscientious and always does her best for her clients. Highly recommended! Very knowledgeable.

We loved our Russian River Cruise. Thanks to Rachida and Anna who worked tirelessly to make this trip happen on such short notice. They went out of their way to make sure we got our visas and flights coordinated. We would highly recommend Grande Escapades to all our friends.

We booked a last minute vacation and we had an amazing experience!!! Everything was so organized, she checked in for us and provided us with everything we may need for our trip. I love booking through an agency it makes things so much smoother and more enjoyable!

My wife and I have been working with Rachida for several years. We have found her to be extremely knowledgeable and conscientious. She is able to find savings where it seems no-one else can; find the best flights, and, in general, make our holidays more carefree.

Thanks to Rachida and the team at Grand Excapades, our Danube Delight River Cruise with Emerald Waterways Sept28/2017 was an exceptional first time experience for River Cruising in Europe. Everyone involved was very helpful and thus much appreciated.

Years of great service. Can’t ask for better anywhere else! Thank you Gaby for your hard work especially when we really needed your help (Mar 2020 Covid-19) Will book with you as long as we are alive and the sun is shinning …

Gaby planned our trip to Vancouver and our Alaskan cruise. She was efficient, informative and planned the perfect trip for us. I couldn’t be happier with the service. I will definitely call her when we plan our vacation next year.

I am truly happy with having GABY as my travel agent !! With every trip I have booked which has been 3 and another coming has been a great experience! I recommend her as her service is excellent!! 5 star ⭐️ Thank you !!! Wanda P.

We usually use online services to book our vacations, but needed a few things catered to our needs, so we decided to call grand escapades. They took care of everything we needed, and gave us even more info! Very happy!

Thank you Voyages Grand Escapades (Gaby) for the wonderful vacation we had in Punta Cana! Your attention to detail and great service is highly appreciated. Will be booking with you again soon …

Rachida you chose the perfect place for our vacation the hotel was probably the finest we have ever stayed at with service and amenities far beyond our expectations. Tom Tirpos

Thank you Rachida at Grand Escapades, the trip to Cuba was perfectly organized, including flight, hotel and local transportation. I highly recommend her.

They were extremely helpful whenever I booked my trip!! It was supper easy to community with them! I highly recommend them to everybody!

Fantastic flight recommended by Rachida from Grand Escapades, with coordination of ground transportation and hotel too!

Very knowledgeable staff, always ready to help and make recommendations, thanks to Rachida and Anne.

I used them to book my trip to Cuba and I had a blast! I would definitely book with them again!!

Wonderful trip to Tahiti. Anne Condax was very good at arranging this trip.

Thank you Rachida for your great attention to detail and wonderful service

It was very clean. The staff was friendly. The food was decent.

thank you very much Rachida everything was perfect

Thanks to Rashida for her good service