I wish I could give ZERO star....DON'T GO TO JB WERRIBEE.... Pathetic customer service, waited nearly an hour to get served and when it was my time the guy again wasted another 15 minutes to find out just a simple thing from his manager I wasn't the only one, there were other people waiting there too they were saying long wait, this is not good etc. Also staff is really slow in dealing with things.... Most importantly, I had this special pricing link from JB direct that they didn't honor to purchase form store and asked me to purchase through the link instead. This was really bad experience (especially after waiting for an hour) as many other JB stores (i.e. Altona, Hoppers Crossing) have no issues in doing it and in fact JB direct tells me that store will have to honor the prices if you want to buy from them, ultimately it is JB business but seems Manager (Tan) @ JB Werribee is very greedy guy and he doesn't want to sell anything on special price... what a joke... I will never go to this store again and I recommend people to go to other branches but IGNORE JB WERRIBEE....

We had the pleasure of meeting Jared in Home Entertainment. The service that Jared gave us was unbelievable. I didn't think that this service existed anymore. Jared took the time to explain what we needed and why. He explained the pricing and arranged for the installation. It was a big purchase for us, converting from an old projector to a Samsung Frame TV. We are beyond happy with the service, product and the installation. We have even been back to ask a couple of questions, Jared even got the Samsung rep involved. Not once did Jared make us feel like we were taking his time, it was quite the opposite. We were over the moon with his total honesty, a rare thing to find these days. He is a very bright young man that should be promoted to Management. He has the perfect customer service skills and an endless amount of knowledge. Thanks Jared for making my husbands dream come true, and giving me back my TV. We look forward to referring you to others and doing business with you in the future.

Horrible Pick-up Experience Lousy customer service sent me to the WRONG place for pickup. I bought a Sony TV and was told to go “around back” for it. This was confusing because in my picture below, the photo and address (warehouse) are two DIFFERENT places. I went to the address 7.3km away (and wasted lots of petrol), only for the people at the warehouse to tell me I needed a different receipt apart from the tax invoice I was given. The store forgot the other receipt for me to receive my order. Despite knowing that the store didn’t give me the right receipt, someone took my tax invoice ANYWAYS and I didn’t get it back (thank God I had a pic of it before). Anyways I made it back down and I got the TV at last. After a lot of wasted fuel, a few cheeky phone calls from service reps, I’ve finally got the TV at home. Sigh. If I’d know this is what JB Hi-Fi had in store for me this Sunday afternoon, I’d have never come.

Update: This is a useless shop! Staff are unfriendly and not helpful at all! Many standing around and not even acknowledging you or asking if u needed help. Asked to wait and no help given at all. Very bad service. Total fail! Store wasn’t busy at 5:15pm. Almost closing time. Can’t even get any one to help with products. Staff couldn’t care less and not really attentive. After about 10min I had to stop someone that’s not even acknowledging or even wanting to help. Understand if you are busy, but a “I will be with you right after this” will be really helpful. Staff doesn’t know product well or even want to suggest alternatives. So much for the good old days of genuine good customer service. Customer service is dead these days. Thought we have leant much over the pandemic … not really. Retail is back to its arrogant past, we don’t really need yours business. Not buying form this Outlet anymore. Google luck.

We came to the store on Friday. One of the staff told us about a TV 75 inches was available. We ordered it and booked delivery on Monday. On Monday we received no message, no phone call. We called the store to have a look and the store person said that they do not know who told us that the TV was available and that delivery could be booked on Monday. They advised us to come for a refund because the ETA for the TV is not known. Okay we came for refund, bad luck happened, bad service from JB Hifi is not something new. When we came in, one of the staff took our receipt, said that he would check with the warehouse again. He let us wait for nearly an hour. We patiently waited for him to comeback. Then he came back, offering another TV coming on 11Th April with free delivery. If we wait around two weeks, they will offer us the newest model, the difference is around 400 plus delivery.

Terrible store, one of the worst JB going around. You call up, speak to the receptionist and she transfers you to the relevant department. Then you’re on hold for 10 minutes - nobody picks up. I’ve called 4 times today and every time it’s the same. I wait for 10 minutes and hang up eventually without speaking to anyone. Then when you head in the service doesn’t get any better. You walk around the store looking for some help but their staff aren’t interested. I watched three different staff members all ignore customers to keep talking between themselves. Do yourself a favour and take your money elsewhere - this store doesn’t deserve your business. Go to good guys on old Geelong Rd. It’s close, has the same stock, ALWAYS cheaper and their staff are genuinely helpful. I’ll never come in or bother calling this store again.

Wanted to buy two high end Garmin watches, phoned ahead to make sure they had plenty of stock .. waited on hold for 10 mins to be told yes they have plenty and good range. Attended the store and stared at the watches for 10 minutes before interrupting 3 staff members conversation and asked for help. The staff member lacked interest and had zero knowledge of the products, and after I tried to get blood out of a stone for some features on the different watches they didn’t stick the ones I wanted. Absolutely useless, and a frustrating experience. JB, find some staff that actually want to be at work, train them properly on the products and give them some incentive to sell them. $3k walked out the door today because your staff member couldn’t give a rats Poor effort is an understatement.

My 5:30 PM visit to JB Hi-Fi in Werribee unfolded into an unforgettable experience. Greeted by security with a strict adherence to timing, I was informed that despite the store's openness, the counter was closed, a situation intriguing to the browsing customers. In an attempt to address my urgent need for an exclusive item, I engaged with the staff. They displayed a remarkable commitment to store policy, opting for a detailed 15 mins discussion about the precise timing of service cessation rather than bending their strict 5:30 PM cut-off. This episode was a splendid showcase of customer service precision and the store's exemplary timekeeping. Bravo, team!

Store is decent sized and has mostly everything listed. Unfortunately there are just not enough staff members on to support the level of customers coming through. I've been there quite a few times in the past few months (at varying hours) and consistently struggled to talk to staff and get served. Small items are okay, but anything that requires them to grab, unlock or get from the back has a delay. I've often had to wait 20+ minutes when the whole interaction might be < 1 minute to unlock the headphone case to take up up the desk. I don't blame the staff, they're definitely doing the best they can, however there definitely needs to be more people on.

For the first time I met a very rude customer service agent at the Werribee store who didn’t want to serve a client who wanted to exchange an item ordered online. This is a great eye opener for the store manager to recruit the right people if you want to have a good reputation. The service agent I’m referring to is an elderly woman who shouted saying that she doesn’t want to serve the client simply because the procedure was lengthy. She was wearing a gray tshirt and the incident took place at 7.15-7.22pm on 4th May 2023. I guess she’s one unhappy woman joined JB Hi Fi to vent her frustration over clients who actually pay her salary.

Very unprofessional.. Yesterday went there to buy a phone the assistan was serving there was so rude and Judgmental. I asked for a phone at a cheap rate he was so rude that he told me.. You can’t get any cheaper. My choice was quite precise to get something cheaper. He was so desperate to make sales. At a point I told him that’s to send someone back home… He literally told me people send Apple back home.. ReallyThis is how you treat your customer. I will defenitely come back.. But management should train that assistant how to serve customers with out any judgement and make sure they are satisfied at the end.

Genuinely convinced the staff here are allergic to customers. I went in to buy some stuff for my PC and I waited around the Pc section for about 15 minutes, okay cool so I went to the desk and asked for a hand (I knew exactly what I wanted but I needed them to get it for me as it’s locked by security tags and stuff) and they said they’d send someone over to me. TWENTY FIVE minutes later I’m still waiting and the staff had clearly seen me waiting too as I tried to wave some of them down. What a joke. You guys lost out on a huge sale as I decided to go to EB games instead x

Waited over half an hour. The guy could see I was waiting. Said he'd call someone to assist us. He was chatting away about the flood waters and no urgency to assist the other customers. Worst experience in retail. The worst part was it wasn't even that busy. My recommendation is to manage the staff a bit better so customers don't have to wait ridiculous times and they should have a system so the customers who have been waiting the longest get served first. Not on a if someone sees you then you get served.

The absolute worst customer service experience I've ever had. Had to ask four different staff members for assistance to take a security lock off a headset I wanted to purchase in the space of forty minutes. Staff were extremely rude and impatient, walking away to get help that never came ended up leaving without making a purchase after almost an hour in the store. Focus less on blasting music obnoxiously and more on efficient staffing throughout the store

Great customer service experience. I didn't had the enough documents with me on the day to collect my online order. But the girl who served me clearly can see, she was willing to help, so she asked me few security questions instead. Eg. How did you ordered this product? How much was the amount?etc. Which saved me another trip to collect it. So it was wonderful that they had something in place where just in case you don't have enough documents on you.

Called up 3x with a genuine question, asked to speak to someone from small appliances, got hung up on the first time, called back and spoke to ANTHONY who redirected me the first time.Before I finished my sentence which stated I was hung up on, he puts the receiver down. I don't usually do reviews but this stuck. Called a third time and a lady answered but was hung up on again. Does staff at JB's not wanna work there or something hahaha!

Had to return a faulty kettle today. Took ages for someone who could handle the task to come to the desk. Floor staff member was helpful when I was looking for a replacement. Then the guy at the counter, possibly in charge, rudely told me to come around to the register, instead of where I'd been directed initially with the faulty product. Fine to redirect me but his attitude was uncalled for. Won't be shopping there again any time soon.

Went in store to pick up a click and collect which was ready within like an hour of ordering. The lady that served me was very polite, welcoming and provided excellent customer service. It was my first time going in store as I've not long lived out this way and I wasn't sure where to go. A worker approached me to ask if they could help and pointed me in the right direction. Great staff, clean store. Will definitely be back again.

I've been waiting for someone to assist me for a product that I wanted to buy. It's on a weekday with very less customers, but still it's been more than 25min and still waiting for someone staff for a sale assistance. There is No wifi and Mobile signal is too weak. Such a let down to browse about the product online while we are waiting. Not a great experience, no wonder people are more tending towards online shopping

I went into the store with hopes of making a purchase or at the very least gaining more information on the products of interest, just for there to be no employees in that section of the store, they were too busy hanging around the main desk, having personal conversations with one another or crouching behind isles in hopes of sneaking up on others employees. Not once was I approached. Absolutely useless.

Went in at 27 Dec 22 to buy a mid range phone, asked for price match to other retail store but got rejected straightway by the staff who worked at mobile phone section, thought JB High fi does say price match policy on its website but apparently the staff did not want to reward it. Then no worries, just walked out to another retails and bought the same phone with a more competitive price.

I was in the store at 9:15am when I requested assistance. The second time I requested help, the girl who looked disinterested stated she’d called sales team twice already. No sales assistant came till 9:35am at which point I walked out of the store. To give context, the store had only 3 customers of which I was one. Worst Customer Service! Disgusting! Not shopping there again

Very poor customer service as well as problem resolution. Failure to fix issue with laptop, had to send it in 2 times only to receive it back with the same problem, no note on the repairs both times. Huge waste of time and effort. Staff couldn't care less what the problem was and were quite dismissive in store and on the phone. 0/5 would not recommend.

I wanted a smart watch. I chose one of the display boxes and took it to the counter. The cashier says they didn't have that in stock, nor do any other stores. I went back to look at the different models and the sales person brought back the display box of the item they had no stock for and put it on the shelf for the next person to waste their time.

Went there to get a TV. The person who served us didn't seem to have much info and kept telling my phone is not working so would find someone to assist..waited there 15-20 min still no one turned up. Few people were busy putting new promo and other seemed least interested. So went to good guys and yeah we got ordered new television same day!!!

Seriously time 5:35 pm and advertising closed 6:00 pm ??? I reckon 30 customers are still browsing around the shop, and I just if I can quickly look around and out, staff lady in front of door not friendly we are closed with Period.. no smile at allI think she’s Indian arrogant I could have spent $1000 in a 10 minutes …

Usually quite well stocked and fairly helpful and informative staff. However the store needs to hire more retail assistants cause there never seems to be enough to help customers. If you are going to buy something here in store, give yourself adequate time in case there's a line into the store or a line to talk to staff.

I ordered a Fetch TV late last night, and when checking out online it gave me an option to get it delivered the next day by UBER. I got to pick a 2 hour delivery window and this was just $4 more. This is awesome customer service so thanks heaps Werribee JB HI-FI, I could not recommend them highly enough.

Staff not at all friendly when asked for assistance busy in their own world.. would not recommend anyone going to this store , rather shop online if this is what you get as an experience.This is the reason jbhi going down in business.Think about hiring better people who can look after customers.

I purchased an online order and when I went to pick it up no one could find it and I had to wait for around 10 mins till the Manager came and I said I want to cancel the order, so I was advised that he will go send an email to cancel. I asked for any proof of cancellation and there was none!

The worse customer service I never have .That man has long hair he served me with Ironing and Shaver .He doesn't welcome as also no politely even when we struggle swap gifts card he just look somewhere else .I don't know if JB Hi Fi recognised the way customers treated so I'm so disappointed

I popped in store today to get a new phone plan, they were quite busy but I was dealt with quickly. Taylor was absolutely awesome and gave me a great deal. He was friendly and very informative. It was a pleasure to deal with him and definitely will be using this store in the future.

Had a nice time but didn't have the vacuum cleaner I wanted in stock. Also didn't have the smart watch I wanted to look at. Bought a lightning charger cable and my other half bought an iron. All went reasonably smoothly except for not having the items in stock which was less smooth.

Shop was short of staff. No staff available to discuss a purchase last Sunday . Spoke to security person at the main door after waiting for over 30 minutes and was told to come back tomorrow.. Went to Officeworks and was served immediately, good luck if you want service here.

I called to check for stock availability and I think it was Tenany(?) who picked up the phone. She was very helpful and friendly. She was also in-store to help with my purchase even though it was almost closing time. Pleasantly surprised with the excellent customer service.

Worst experience from the reception.. Just made me hop on different locations.. Waited for 2 hours for an apple guy... But they dint had any courtesy to tell that nobody was available.. The manager Aaron was very rude as well... Better to go for any other location

Well asked the staff to price match. She said she couldn't do it. I asked for the manager, and she made me wait for 5 mins on the line and then did the price match without the manager. I felt she was purposely wasting our time because we asked for a price match.

I finally flagging down a staff member after waiting for almost 8 minutes in the dashcam section only to be told she couldn't help me as that wasn't her department & she'd get someone to come assist me..... 15 minutes later, I left without any assistance.

Awesome service & much needed help with my Apple products - Caleb & Anthony went above & beyond to help. Better support then I received from Apples help desk. It was crazy busy & they still took the time to help. MUCH APPRECIATED - THANK YOU

Got a Google pro 7 from jb hifi werribee Staff by the name of AK (akshad)was a sweet guy. Just having a bad day...one customer wasn't that kind with him..but he kept his cool. No issues from us we liked his service and knowledge about the phone.

Good range of items on display in a not so large store. Customer service is also okay. As usual, you can negotiate/haggle but unlike some earlier years, they do not offer anything lesser than what is priced or discounted as per catalogue.

Great customer service by Steve! It's very rare to receive good quality service these days but this staff member was amazing! He knew his stuff and advised me what I should buy. I'll now be visiting this jb store for my future purchases.

Very big store, accessible, looking for a f-f antenna joiner, surprisingly they got them, staff were well trained and helped me to find it. so i recommend people looking for small to big electronic products they sell it for decent price.

There was one staff member who I want to give credit to and show my appreciation Her name is Courtney I bought a ps5 controller from there and she searched for 5 minutes at least to find it. Kind hearted and nice Thank you again. …

I waited for more than one hour. Team member named Lachlan just talking to a girl for a long time. And I was just waiting for him to serve me. But no way!! He just can’t stop himself talking to her. Worst experience from jb hifi ever..!

Usually staff are there to help U , but this time , noone around, I wanted to ask about a particular film product,so I gave up and next day went all the way to highpoint to teds cameras, helped me straight away, so I won't be going back

staff are patient, especially when you have no idea what phone to get they are very helpful with identifying the pros and cons of each. Awesome team. Never had a bad experience getting help from staff even when leaving empty handed

Had a terrific experience with Tegan, she is a legit lifesaver. Helped me so much and just before closing too when patience should be wearing thin. I've always had a really positive experience here so I highly recommend going here

So stupid to go there , no customer service or help available when u need , also when u going back then security check your bag lol,,, but they just asked you and you have to pretend to open the bag and they let you go , so poor

All Stars for Mathew or Mark( actually I can't recall his name accurately) , He help me in selecting right products ( GoPro, Memory c it accessories) . In addition, JB HIFI offered me very good price for these items too.

Obviously all the staff were in the mobile phone sales area. I went in to the store looking for advice in the TV area. Waited at least 15 mins for a sales rep, couldn't get any help, so left and went to another store.

Seems to always be busy, but we were assisted and served quite quickly by a knowledgeable and courteous team member. These stores have a great range of electronics and accessories, as well as video and music titles.

Thanks for your service Taylor & Allan . You guys really deserve best employees of the year. I found you guys are very attentive and actively hearing to the customers needs. We’ll done ✅ ⭐️⭐️⭐️⭐️⭐️ …

Excellent communication by the team,however a little disappointed that the television which was put on hold for us was given to some other customer. It is the warehouses fault. Wish they get it right soon.

I got my airpods case on discounted rate wow amazing it is jb hifi highly recommended for customers to purchase electronics and mobile phones also they give you extended warranty or exchange offers …

Very bad, this store doesn’t keep anything in stock… few days ago I tried to order a Dji drone not in stock… went to Harvey N and done… now tried to get the Eufy security camera guess what? Not in stock…

stocked well but so hard to get help every time i have needed help there it takes asking at the desk several times and still waiting as they send you back to area and say someone will come

The Chinese staff Nadia is a very helpful person very friendly to serve me and recommended products to me with her experience and product knowledge. Thanks for her help. Good experience.

Hard to rate a JB or such big box stores but this one was clean, well laid out and not full of people. That's at least a 4 star right? Also, the person at the front was not a jerk. 4.5.

The help we got and ysal get us great ut was only thus time they could nit help nit there fault just things could nit along wuth delivery time but once again great products and service

I want to give a shout-out to the lovely staff Courtney, who helped me to find the T-shirts which I was looking for plus your good customer service today! I really appreciate it …

It's hard to find any staff that could offer assistance. Most demo items DON'T work or plugged in or not set up by manufacturer or some other excuse. Better to go to another store.

Very poor customer service and rude staff! After waiting for more than 30 minutes waiting and asking for help, the response was: You have to wait for someone else assisting you.

If you want the best customer service, you must see Salvatore. He is genuine and actualy demonstrates a care factor when dealing with customers. First class in my perspective.

Help was hard to find, and some of the products are hidden away.. was not impressed at all about this store. My opinion I'd rather travel to another store than this one..

Nadia is a very enthusiastic and professional sales. She efficiently helped us find the products and accessories we needed. It was a very satisfying shopping experience.

My personal experience with JB Hi Fi is amazing. There sales executives are very nice and provide all the information regarding products and coupons. Thank you …

Had a problem with an online order so rang up the Geelong Store. Harry and Callum were so helpful and resolved the problem. Extremely happy. Good customer service …

Thankyou so much for the exceptional customer service. I truly appreciate it. And a special shout out to Andrew. Customer service that goes above and beyond. Thankyou

Lachlan was super helpful with a issue we had with Telstra. Did the most to sort out everything and we definitely appreciated the service and highly recommend …

I go here quite often but the problem is there service is quite bad but they still have good deals and device alarms go off quite frequently for some weird reason.

It's like most JB HI-FI's they have the same as the last store, same price, sometimes. It can be hard to find a staff member as they get into their Lil chat groups

Few of the things would be cheaper in office work so, please do research of your products whatever you r looking to buy it from JB - HIFI or office work

Great products but very hard to get a hold of staff and sometimes they can be a bit dismissive and other times friendlybjust luck of the draw i guess

As a retail worker myself I had a great experience with the 4 team members I dealt with for my warranty issue and my purchase of Kobo eReader.

Staff are very knowledgeable. Just have to be able to pin one down. But once you have their attention, I have found them to be very attentive.

Helpful staff, reasonable prices. The only thing that stood out for me was the security guy looking boring and unapproachable.... Smile bro!

Try finding someone to assist you don't even know who is who since they wear whatever they want, ended up going to Harvey Norman

One of my favorite places to go in any mall, to check out the latest electronic devices, or music merchandise etc.

Level of customer service has dropped recently. Recommend going to the Hoppers Crossing store for better service.

Staff don't have time for the customers. Only occasionally are staff friendly. Waited for an hour for service.

Rude staff who don't know their products and just make stuff up so U end up not getting what U thought

Fantastic customer service by Sal!! He went above and beyond to help me with my stuff up. Thanks Sal!!

The store is tidy but can be fully packed and under staff during the weekend. Hard to get a hand.

Good stock levels. Decent service. Provided a clear understanding of differences in products.

Great service, product and store. I like how the staff are way cooler than little 'ol me.

Loved the overall ambience of the place, very organized with a variety of electronics

Wow ! What can you say that is,nt good about JB. They will always wheel and deal.

Always super busy to be expected in a mall. I'd check stock before heading in.

Always pleasant experience with JB Hi-Fi. Their customer service is top notch!

More than great service from Angelica. She is very nice and helpful.

Went there to buy drone.they nice variety of DJI and Zero X drones

A pretty oood place to get all your itwems and wonderful staff

Quick and helpful staff, but sometimes it can be a long wait.

JB hi Fi was fully stocked with the items that I ordered.

Was very easy ordering online. Delivery was very quick

Did a click and collect and all worked out smoothly.

Awesome bit pricy try kmart for basic electronics

It helped me getting my ipad quickly and cheap

This is the worst store don’t go there