Had a terrible experience with a sales guy (tall guy) at JB Hifi Chadstone today- great products but I will definitely be shopping online going forward. I had to ask the sales guy for help as he was just chatting to another staff member. I was purchasing a fitbit for my mum and I asked what was the cheapest option as she just needs something basic- he showed me a product that was ~150 on the computer and then I asked if my mum could try it on.. tried on what we thought was this product but was actually a more expensive version (~$180) but didn't actually find out until I was about to pay. Then when I said it wasn't the one he showed me on the computer he made me feel like I was the one who told him I wanted the more fancy version. He also did an aggressive upsell on the warranty even though I said I didn't want it. Was a very unpleasant shopping experience and I will definitely be buying online in the future.

The Chadstone JB didn't have the same level of service I've enjoyed for many years at The Glen and Barkly Square. The sales staff were uninterested in customers and unhelpful (but they were polite and friendly to be fair). I found it frustrating the only attention I recieved was from the security guard at the door, who's unable to help with sales and service, but has the time to interfere with my product selection (to which I politely requested that he could help, or summons one of his sales colleague who were too busy talking about their social lives at that moment.) the guard was polite but also wanted me to wait in line after my purchase to check my receipt. This store had the yellow JB Branding and fit-out but was not indicative of the usual JB brand experience.

Bought a new phone from the store. Staff helped to select the right one. Now that being the case, they recommended to get screen protector and case for the phone which were at least twice as expensive than online. So I bought 'only the phone', which could possibly be the reason why the staff didn't seem to be favorable once I made my decision and took some while to get me 'the papers' for purchase. And speaking about the papers, which mentioned some conditions before purchase, they had me to sign on it and I then had to ask some 'terms' in those which in addition, they didn't seem to like. The person at the till as well, weren't friendly as well as it seemed like I was stealing something from them. Won't recommend and will certainly not go in again.

Visited the JB hifi Chadstone store the other day and headed straight down to the digital pianos as I always do. And I stood around observing and considering which one to buy. Not one Jb hifi team member approached me or asked if I needed assistance. Sorry but you just lost a potential buyer. What about those $1000 Casio pianos sitting right there? Well you weren’t willing to tell me what functions are available. I couldn’t even work out how to turn on reverb. Poor form. But seriously, get some more team members in the downstairs section who are willing to provide their knowledge and expertise in the music section. I work in retail too, so I know it’s hard but maybe just employ more people and focus on improving customer service.

SALES ONLY FOCUSED RETAILER - THEY DONT CARE ABOUT OTHER PART OF CUSTOMER SERVICE I needed help with my item that was purchased 10 HOURS AGO, not even 1 day old, took them 10 mins to say hello and 45 mins to find someone who:s willing to help me with after sales enquiry When you are buying, all of the salespeople just swamped you, but when you needed help or support. They just kept handballing you to 6 different sales people. Until there was one legend, sorry Sir, I didnt remember your name, he is probably the oldest salesperson there, looks like from South Asia descendants, wearing a stripe shirt and helping me with my DJI on 15/1/2023. You Sir, are a legend the other 6 people are just $$$ driven

JB Hi-Fi Chadstone Shopping Centre Is unfortunately not as good as I expected at all... staff were the absolute opposite of helpful, how do you expect me to give you my hard earned money for a product when you have no idea about it... telling me to go do my research isn't good enough! I thought asking the staff member that specifically looks after a certain area was considered "Research" anyway I gave my money to a different JB Hi-Fi Considering they are independently owned I guess that's a loss for the Chadstone store, I won't bother going back either.. Southland is much better as far as I'm concerned Obviously I DO NOT RECOMMEND JB Hi-Fi Chadstone ⌨️

Bought a monitor from this JB Hi Fi and had issues with it (went out and bought different cables, followed the company directions to install drivers etc.) and so came in to see what the issue was. Andrew was very helpful and took the time out of his day to walk through all the processes and troubleshooting - in the end the monitor was faulty and the guys were nice enough to allow us to test a new replacement monitor before placing through the exchange. This monitor was working and overall very happy with the service at this store. Andrew was very helpful and wanted to thank him and the Chaddy team for assisting me with this issue.

please don't buy phone from JB HIFI I bought a phone to send overseas to my mother as gift and we find out phone has got some issues. We report to the JB HIFI and after confirming phone has got some fault they send it for repair which took around 3 month approximately and i have to parcel that phone again with someone. Then again my mother got same issues and i report to them they said it's not phone and they not sure they can fix it.but when they were sending for repair at the beginning they said bringing it back we try to fix if it has got same issues. It's so frustrating especially when you send as gift.

Had a bad experience with the counter staff. An item was labelled under “JB HI FI Best Prices” and marked down in price as the item’s packaging was damaged. However, upon paying for the item I was charged the original full price. The person behind the counter excused her mistake by claiming “sometimes people put the stickers on there when they shouldn’t be there” and I was sent on my way with no partial refund. Seems as though the person at the counter had an ego problem, or JB is using false advertising. Not impressed since I have spent a very large sum of money over this last week at different JB stores…

Was inside store on 6th Nov at around 4 pm. There was a middle aged lady with ponytail on the counter who was extremely rude by yelling at my little brother “go back” multiple times without saying anything else after she served the customer in front of us and we were stepping forward as the next customer. When this happened, my brother just began talking to her and she acted as we offended her for NO REASON. Look I get it might be your last minute but please HAVE SOME RESPECT AND MANNERS towards your customers even if they’re kids. Extremely BAD experience and will never visit this store again.

came into the store during the Christmas rush period and was desperate to find some last minute items at a reasonable price, and thankfully, one of the fantastic employees at the store named Jibril, steered me in the right direction by providing me with a handful of options for headphones/earphones that met my needs and weren't just the most expensive pair of headphones in the store! what Jibril provided that day was a customer service experience, that put the customer (myself) first and these are the type of people and experiences i will never forget. definitely will be shopping there again!

Went in to purchase a new phone and was waiting for quite some time without any assistance nor acknowledgement from the team until Alex showed up. He gave me an awesome payment option to get what I wanted with really great service delivery. He completely turned around my customer experience because I was almost ready to walk out frustrated about not having any sales members to help me out. Keep up your good work Alex, any business will be lucky to have you with your attitude and service quality. Cheers

We didn't even get the chance to experience service at this store.. My friend and I walked to buy a mobile phone.. He knew exactly what he wanted.. After waiting for 10 minutes to see someone, no one was available at that section.. Walked across to the other side of the store until I found a staff.. He supposedly paged someone to the comm section and asked me to go back wait there for them.. 22 minutes later we walked out without being even attended to.. Headed to another retailer to buy the phone.

Decent(ish) range and prices compares to competitors. The reason I buy from them is I know they back their products. Just wish I didn't have to default yo looking up their competition for a more reasonable price. The 20-30% price uplift is as likely to put me off as it is to get me to negotiate. Just want them to be competitive and not force me to not get ripped off. Spent a LOT of money at JB....still feel like I'm trying to not be totally f'd everytime I have to get a JB hifi deal....

Came in here today on the hunt for a Spiderpunk figure, the staff are all so wonderful and happy to help. Even though in the end we were unsuccessful, I left totally satisfied that they had exhausted every possibility in the search. Everybody I spoke to was very friendly, and seemed very knowledgeable about their inventory and the store as a whole. I would 100% come back here before any other JB if I needed anything else, a flawless customer service experience from all involved.

Purchased Airpods pro form JB a while back. Was having faults and had to replace at Apple two times. Third time Apple said they would generally refund instantly, under ACL but since I purchased from JB I need to get the refund from them. Went to JB and was advised refund is generally tricky but they would put through a diagnostic request which takes up to 48 hours and there is no refund / replacement guarantee. If you value your time, purchase from Apple direct.

We were looking to get an Android phone, the shop was understaffed. We waited for 10 minutes and finally got someone to help us, but the staff said that he didn't know anything about Android phone. Quoting him: "I would only recommend iPhone"; "(pointing to a random phone on display) maybe you can try this one, it's 300 bucks and it's a phone." I used to have good experience ay JB hifi, but this kind of customer service is very disappointing.

The staff were very friendly and helpful. There is a wide range of products including CDs, vinyls, head phones, TVs, coffee machines, laptops, printers etc. I had gone in there too pick up a printer I had ordered online. The pick up point is to the left and rear of the premises. It was quick and straightforward - as long as you pick it up yourself and don't send someone else to do it for you.

Too much waiting time Bought new iPhone 2 days ago and it was defected phone, they asked me to go to apple and get genius appointment and get a report that the phone has defect it was clearly visit defect in the display and give the age of the (2 days) phone a replacement was necessary . Still waited for 2 hours to have a check with manger who was busy cleaning. Really bad service

Bought a Surface 4 Laptop. Received great service from Liz the saleswoman there. She was warm, friendly, personable and offered great advice, particularly in relation to security software options and extended warranty. At one point I had to bring my laptop back for an after-care claim and she was just as friendly and easy to deal with. Would not hesitate to buy here again.

Very busy (for me) quite standard JB HiFi store with so many signs it's overwhelming! Only looking for a certain product (portable speaker) so once we found that section we were quickly served by a roaming sales guy & headed to the back to pay. Standard security at the front door for checking receipts but no overbearing demanding like sometimes happens, very pleasant guy.

Have more latest equipment demo (like headset) compared to other stores (Visited JB in Swanson and Melbourne Central), however, the headset demo unit seems to be broken, can hear the sound occasionally if you twist the wires a bit. There might need a better procedure introduced to protect the demo unit instead of hanging the items outside and then someone broke it easily

Staff are friendly but they can be a tiny bit pushy with the added/extra warranty. Nice and large store though and quite easy to get help if you ask or look for someone. The payment process was simple and easy to get through, so no issues there. I knew what I wanted coming in, so I didn't faff around and asked for the product and to pay for it. Very efficient to do so :)

Im like to come Jb hifi！but today was so much “ Surprise”, the attitude of the counter clerk to me is equivalent to that I am a poor person who can't afford anything in the store. Finally, after I made my request, she still didn't forget to give me a look of contempt! I feel like she is not friendly to other employees either! Also ruined my only good day off

Easy no nonsense customer service. (Tall guy, phone section.) Actually probably the best cs I've had anywhere in a long time. Answered my questions honestly about two similar products, subtle upsell but not aggressive and insistent on upselling everything. Got me sorted out quickly despite the store being insanely busy. I'd buy a phone there again.

Absolutely amazing customer service. Bought galaxy buds2 and they just didn't work. With a lot of back and forth with Samsung they finally told me they couldn't do anything and sent me back to jbhifi. Even though it had been two months since I had bought them, they still let me return them for a full refund and helped me find a better pair.

Not my usual JB Hi-Fi and I'm glad it isn't. I purchased two laptops one didn't have a stylus. When I rang they tried to tell me it didn't ship with one which was wrong. Then they left me on hold for 30 minutes before hanging up on me. This was really disappointing as the assistance to select the laptops was great.

I went in to get a spare laptop for home a couple of months ago and was glad to be assisted by Manny. He's provided one of the top notch customer service which is rare these days. He's genuine, courteous and most importantly willing to listen to my need prior to giving recommendations. He's a gem to the store!

Bought a Nintendo switch pro controller online and chose click and collect. When I got to the store today to pick it up, I was told that the item is missing in the cage… asked me whether I want to try a different store in Springvale or Doncaster or post to me but don’t know how long it’s gonna take.

Can’t speak highly enough of Nen. He spent the time helping me choose a new laptop and clearly genuinely wanted me to be super happy with the purchase. I’m not at all tech savvy and he really helped explain all the jargon/features and based his recommendations on my exact needs. Thanks Nen!

Yeah, sure. JB have good stuff, but what makes it a good place to shop is the staff. People that know what they are talking about and actually like to help customers... Seriously. In a world where customer service seems to be a super power, this place is the new "Hall of Justice"

Staff are sometimes hard to find and when you can find them, they are too busy talking to their work colleagues. Stood directly in front of 2 workers for just over 2 minutes till they decided to stop talking and laughing with each other and make eye contact with me to help.

Kyle helped us with a new TV on Boxing Day (busiest day of the year arguably) and took great care of us, including helping us with a price match guarantee. He was polite, knowledgeable, & didn’t make us feel rushed or pressured. Thanks heaps Kyle! Give this man a raise!

Love the pricing and great range. However the layout needs much to be desired esp. the payment counter. They're located way in the back, the queue is usually quite long and moved slowly. We quietly put our proposed purchases back on the shelf and went to Officeworks.

Good to look around, but don’t expect good customer service. The staff would rather chat to each other and sit on computers than help customers. I guess they work here expecting customers to already know what they want so they can quickly make a sale and get it over.

Good customer service focus as a company but pick your assistant with care. Some seem in a daze or on autopilot. ALWAYS ask for a better price, the floor staff have discretion to discount, sometimes by alot. Sidestep the warrenties unless buying something expensive.

The guy that helped my mate out with a Fitbit and me with my headphones the other day is extremely knowledgeable about all the products, good to talk to and great with customers. Guy deserves an award or something, I should of got his name to add to this review..

Don't use Team Global Express(toll) for your deliveries. The service is non existent, and the deliveries aren't guaranteed for the day you book it on. Meaning you take off work for no reason, and have paid for a delivery service which does not deliver.

Judgmental **heads. If you wear an old clothing + your skin is not white enough, They will think you are a theif and will give you an annoying "service". Shop in a firstworld country but workers had a mindset worse than a third world country

This is a popular shop for good reason. The prices are competitive. They have a great variety of quality products. The website is user friendly but the thing that keeps me going back is the exceptional customer service. The staff are really

The best customer service experience I have had in a long time! Thank you Pat for helping me find the right product (coffee machine to suit my needs), at a great price, being patient with me as I used multiple gift cards to pay and also

Went to shop at Chadston lower level store on 2/9 and I was served by Lina, she is super helpful and friendly, knowledgeable and did above and beyond to assist me with purchasing my new GoPro. Lina is the definition of good customer

Worst store ever. They were not ready to do price-match and lied to their teeth that the item was out of stock. Where I had seen it available at store. Harvey Norman and good guys are much better. Even JB hifi essendon is better off

We visited the Chadstone SC store last Saturday looking for home electrical appliances. Alex was amazing to deal with. Passionate, knowledgeable, friendly and extremely helpful! He bent over backwards to help find everything we

You and I both know what this is. You'll never find a staff member when you need them but when you're browsing there's a herd of like twenty of them squawking to get your attention. But the deals are good sometimes.

Great range of products with a great collection of CDs and records. The staff are really helpful when I was asking about a computer product. It can be a bit squishy at times, especially in the afternoon.

A very busy JB store on the lower level in Chadstone Shopping Center. The store looks massive but they don't always have everything in stock. Lots of staff on the floor but lack of service to customers.

Super easy to get in and get what I needed. Really knowledgeable staff member who recommended the product that suited me for my needs, and asked fantastic questions. Great service from the team here.

The girl who assisted us last night needs to work on her customer service skills. It is okay we understand your job is to upsell but if you are being rude and pushy during the process that’s wrong.

Sold me a Samsung watch pro that is faulty and after sending back multiple times no refund. No retention of fault data. Testing techniques implorable. Rather buy directly from Samsung or whichever

The gentleman in the games section was extremely helpful with our request. We will definitely be headed back there in the future. The store is like all jb stores, full of stock and lots to access.

The best customer service I have experienced. Since moving I’ve needed new appliances and the team have always been helpful and informative. Special shout out to Kim for being so understanding.

Even if you just walk in with a phone already chosen and just want to pick one up, there is no one to help. Asked around multiple times for someone to just get a phone and no one cares.

This is my second purchase for multiple phone over multiple years. Bought a pro max 14 today. Was in and out in 15 minutes with screen protector fitted. Awesome service. Thanks krish

Spoke with a very helpful guy in the tv area. He helped me with a technical issue I had with my Samsung tv. It was great service and a very good reason for me to shop there again

Dylan the sales manager was a very big help. He talked me through all the options that were best for me and helped me come to a solution. He is very exoerienced in what he does.

A much bigger JB compared to others I have been too. Plenty if staff and all happy to help out. They also (possibly cause of the size or because we are at Chadstone Shopping

They had what I wanted, but I couldn't find it on the shelves and I also couldn't find a serving staff member. No one cared if I spent my money here or somewhere else.

Good shop, but if service can improve, that will be great. This shop is in a busy shopping center, I believe they need more staff to improve their services. …

What a wonderful experience in store. The staff are incredibly friendly and very knowledgeable. I was almost greeted immediately upon entering the store.

Good Like most JB hi-fi locations, due to this particular location staff where very busy and struggled to help everyone. Not there fault at all.

Lachlan aka Bolger was absolutely incredible! Such great customer service and made our shopping experience amazing. Thank you Lachlan …

Normally not too bad, but it can get very hot and suffocating if there is a lot of people in the store. Otherwise it's like every other JB.

The people here are very friendly and helpful. They have a little bit of everything like a Best Buy in America but service is better here.

One of the best places to shop for electronics The sale person was so nice to explain us everything in detail for Dyson vacuums

Jemima is the BEST! So helpful and knowledgeable. She's the best worker I've ever come across. They should give her a raise!!!

Very helpful and friendly staff. They were great both when I was looking and when I needed to return an item a few days later.

Massive place, free parking and spoilt for choice. didnt even finish it. Its overwhelming as its very busy. Great architecture

Some incredible shops but let down by parking difficulties and geo- complexities. It's so damn big and hard to find things

Excellent store with friendly and helpful staff provide excellent services to customers. Highly recommended store.

A wide range of items available here. Has an expansive TV section. Staff are friendly, helpful and knowledgeable.

Busy and great variety of kitchen goods,DVDs, laptops and phones and drones and gaming's stuff but lack of staff.

Nice to shop the switch games at Chadstone jb Hi-Fi, the price match is fantastic. Service is great. Thank you

Staff are very helpful and friendly. Neat and tidy store. Park near Zara on Lower level for better access.

Pretty neurodivergent unfriendly. So many stores with pointlessly loud music. Parking is a nightmare.

This is a very well laid out store. There were some great EOFY sales on at the time that I visited.

Assisted by Neil. He was very nice, helpful, and knowledgeable . Advised us on both TV and Sonos.

Always come here to look at the latest tech when it's released. Staff are always super helpful.

Highly recommended business place, well organized and well managed by their professional staff.

Simply taking the money for Manicure. They really doesn't do anything. Not at all professional

Good shopping experience but need to hire staff with deeper knowledge of the articles.

They had such a variety of products, I could make an informes decision of my purchase.

One of the best JBs in town. Friendly customer service and very well stocked.

They did an immediate price match for my camera lens - was done in a jiffy !

Tons of gadgets and Flat screen plasma TV's that were interesting to look at

Staff was very friendly well the one I dealt with was he was very helpful.

I always love zipping into JB. Pick up a game. A movie. Then home relax.

It's beautiful and so very scenic But not so well managed food truckd

Friendly and helpful staff. Great product range like all JB HI-FI's.

Really easy to reach from car park P1, just by walking distance

Complete electronic needs. Always watchout specials for the day

Big & Complete if you search all about brand (Hermes, LV, etc)

A fun store, lots of bargain buys. Good range of products

Good service, knowledgeable staff, and great bargains.

Great selection, cheap prices and friendly staff.

Great merchandise great service excellent prices

Always good stock some time hard to get staff

My local JB .. many amazing people there!

Friendly staff , good place to shop

Very busy store,, awesome staff tho