I write this review with a heavy heart. I have had positive store experiences here with knowledgeable and talented sales representatives such as Rag, Mo, Krishna, and Roe. However, after my Samsung Flip 4 was damaged even as the case recommended by the salespeople (which was secured on the phone) did NOT protect my phone from damage (I paid an extra 80 dollars for officially sanctioned Samsung branded protection), I am now being expected to pay an incredulous 523$ (as of 27/10 15:14) for repairs, as my phone which I took care of and valued like a infant is now held ransom by the very same store that sold it to me (I waited several weeks for this response btw). I DID NOT like my interaction with Beth over the phone. She was unempathetic of my plight and it's ridiculous considering she is a manager of her respected area. She told me to "calm down" as I was clearly upset at the resolution and decision regarding this extremely unfair, unethical, and anti-consumer decision. As one of the top, most influential reviewers in Melbourne. I will attest that I no longer wish to support JB HI-FI Bourke St. Because of how unfair and unjust this outcome was for me. I have been supporting the store for years as evident in my past receipts and can be referenced in the database. This is absolute garbage, I do not accept this decision and I will be taking matters further. I will consult my international legal team (confidential so you guys don't harass them) and I will establish the best legal remedy to ensure that I am justly compensated for this unethical behaviour against my character. I will also push this same message on my Instagram of almost 6, 100 followers to ensure that people think twice before investing in a phone plan or anything of that sort with a store lacking so much empathy, consideration and logic behind how they choose to resolve customer disputes. I am highly disappointed in all of the staff involved, and just know I will not rest until I am provided restitution, retribution and compensation for all the stress that has been induced by this incident. I am clinically diagnosed with acute stress disorder and this situation did not help my condition in the slightest. So thank you staff of JB HI-FI Bourke St. for "all your help". Way to reward loyalty and years of purchases. I feel "sooooo" valued. If you can't read sarcasm, that was sarcastic. Just so you know.

THE PROMISE Our price promise We will enthusiastically match the price of an identically stocked competitor product. Negotiable deals are part of our everyday promise. A JB Deal applies to identical products in stock at both the competitor and the relevant JB Hi-Fi store at the time of price matching. The competitor price must be verified by JB Hi-Fi. Online price comparisons must include any delivery costs. REALITY When I visited the store to get a samsung watch this morning I referred with the price from office works provind that price was $349 and I would like to make a purchase at the JB as I´m their currently client. The sales person told me they contacted the office works and they didn´t have any watches available and for this reason they couldn´t sell me for $349 but they could do $420. I immediatly went to office works and the watch was available so I made the purchase. When confronted the Matty the female manager with the watch and receipt on my hands she couldn´t give the reason why she refused to sell me for the same price. I felt ofended as I'm a regular client of this store for quite long time purchasing many devices such as an iphone and as many others to be treated like that when looking for my rights. Was very disrespectful and rude from the manager and the sales person for lying to me so they didn´t have to sell me the watch. I would like to receive a formal apology for the inconvenience caused me. I shouldn't be treated like like that. Jacob, Matty, Mat were the managers in duty.

Wrong model and price on the invoice, overcharge for few dollar. I return to the shop next day and ask nicely for the price difference refund, manager and the person who sell to us did apologize and arrange the process for refund. Unfortunately they still need the original card to refund it, so I'm driving another half hours back to house and bring my girl and her card to them. Seem like communications mistakes was made by them, another cashier serve us while we came back, didn't know about this case, so I explain again and show him the invoice and barcode for refund purpose. Don't know why, the short satlty cashier seem like frustrated, and don't even know what to do. Just keep asking same questions that I already answered. And they way he present sound like we're about to scamming, or I think he just simply hate to deal with someone who don't speak English as their mother tounge. I don't think we should be treated like that, I can't even forget his face after leaving that shop. Strongly recommend send that short salty cashier back to school and learn the basic manner.

Such a disappointing experience. CUSTOMER SERVICE: 1/10. It was really difficult to find staff and when I did, several, had no interest in helping me out. Note: The store was not busy. STAFF: chatting away to each other about their social engagements...when I asked if someone could help they let out an audible sigh, annoyed that they'd have to serve me. Met another customer in the store who remarked that the "guys here, aren't helpful" and described a similar experience and said she'd buy her laptop elsewhere, if she had the time. (It should be noted that of the staff, one woman and 1 man of Indian-looking appearance were super helpful and seemed to be carrying the weight of the other less competent staff). PRODUCT VARIETY: Rather good, overall. They had a nice broad selection of the latest gadgets etc. LOCATION: Super convenient, city central with some local parking and close by transport available. OVERALL: Wouldn't recommend, ended up buying my phone and accessories elsewhere as a result.

I bought an AirPod gen 3 as a birthday gift to my wife, but we found the case cap is a bit loose, and we checked the internet and people said it’s a faulty of the product. So my wife went to the store, Maurico who “served” her insulted my wife, in front of all the customers by asking 5,6 staffs “ do you have an AirPods ?” And rudely opened and closed my wife’s AirPods case for many time. He was mocking off my wife in front of everyone. Which is absolutely unacceptable and intolerable. This behavior made my wife cried and ruined her birthday!! I can’t believe such a big company like JB is having such a terrible staff who is absolutely takes no care of customers’ feeling! Lack of product knowledge, poor in customer service, bad in attitude. I don’t understand why such a person still having a job and keeps ruining your company’s reputations. And my wife deserves an apology from this Maurico person!

My recent visit to JB Hi-Fi Bourke street was fantastic, thanks to the friendly and knowledgeable service I received, especially from Jen in the Blu-ray/DVD section. Jen's expertise in the field was impressive, as she provided detailed insights and recommendations. Her passion for movies and willingness to engage in meaningful conversations created a welcoming atmosphere. I felt valued as a customer due to her personalised approach. The store had a wide selection of Blu-rays and DVDs, making it easy to find what I was looking for. The layout was well-organised, and the staff members were readily available to assist. Overall, my visit to JB Hi-Fi was remarkable, thanks to Jen's exceptional service and expertise. I highly recommend visiting JB Hi-Fi, especially the Blu-ray/DVD section with Jen's assistance, for a great shopping experience.

Hands down one of the best customer experiences I have ever had! I went in needing to upgrade my phone. I researched a Samsung S21 Ultra, which was in my budget, and fortunately, I dealt with Harrison, who was an absolute legend! He was able to find me an S23 Ultra for the same price as the outdated product! Harrison was patient, knew his products, and most importantly, didn't upsell or push products. He is an absolute asset to the team! I also had the pleasure of dealing with another bloke (I think it was Thilanka - apologies if I butchered your name!) but he talked me through various helpful tips, including backing up and transferring data from phone to phone. Both guys working at the phone section on Monday, 27 Feb (around 3pm) are to be congratulated on their great customer service and dedication

Horrible customer service from a sales assistant with pink hair( didnt even wanna ask her name cus she was pathetic; rude and disrespectful to us) She was extremely rude and disrespectful to us when we were very nice to her and requested for an exchange as a faulty iphone was sold to us. She wouldnt exchange that faulty Iphone & said I could only get only get a refund and that I had to come back after few days to buy a new phone but I spoke with the manager and he apologised and exchanged the phone and said that refund and coming back to buy a new one (wasting our time) wasn’t necessary. Every staff member’s were nice except for that pathetic girl with pink hair.

Helpful and tactful staff, along with impressively quick check-outs staff too. Came in to buy a phone, got some proper advice from the staff there on what to get with no push towards a more expensive brand. I was worried when I saw quite a line at the checkout, but the checkout staff worked quickly and the wait was short. Good to know, that at least the day I was there, the business didn't cut down on staff where it counts. The only shortcoming was the odd positioning of the android phone audio adapter cables. But that's more of a nitpick than anything else.

These guys don’t have an idea of how to work in retail. When you need some assistance you’ll wait an eternity, while they loose time chatting. I had to return a camera since it truly didn’t meet my expectations and I was treated in an unacceptable way, rudely and deliberately accused of having lent the camera for free. I did not want to waste more time with this guy and I only reminded him the policy until he stopped. Needless to say that I would have been happy to buy another one from them since the discounts were good, but I’m never going back there.

I feel like I am asking for a favour, not expecting customer service to buy, PAY for a product I want. We were in the Kindle table - a mess, to start with. The cheapest one wasn't available, so I tried to take a look at the others and activated the alarm. Salesperson went all the way to the table only then, deactivated the alarm, yawned and walked away. I tried, went to the cashier to buy, was told that i have to talk to the salesman. As the guy seemed to be DYING, so sleepy he was, walked away. Trying my luck at the Officeworks.

Great selection of brands at very competitive prices. When I visited the store was very busy and there were clearly nowhere near enough staff on the floor to cope with the demand - had to wait a fair while to get served, and then again in the checkout queue. However, staff were very knowledgeable and friendly, and served with a smile even though they were clearly under pressure. The store overall had a slightly disorganised feel about it, but I was able with help to find everything I needed.

I cannot recommend this store enough; they helped me for hours as the system had a bit of a malfunction to try and switch my phone plan, they even called Telstra! (I don't even like to call Telstra). They accommodated me giving me multiple alternative options and were so nice to talk to. Isaac was the one who mainly helped me, as did I think the manager (I didn't get his name properly). They were extremely professional, knowledgeable and so kind throughout this process. Thank you.

Amazing customer service from Luca! Very helpful and accommodating. I needed a laptop or device within my budget and he helped me find the best deal for the best value, with such sincerity and kindness. Thank you so much for your help today Luca, I truly appreciated the time you took to help me find the best product for me. Loving the Microsoft surface go!! Thank you for showing me better deal than buying a cheaper laptop with lower specs

Super helpful staff!! I rang one day in desperate need of an apple charger, the staff were very helpful in guiding me to a suitable charger as they ( and most of the city were out of stock of the charger) The staff held it for me until I could collect it. Also the secruity guard on the door is super lovely and always greets myself and other costumers very nicely. Great experience all around

This one in the city is really too dark. I didn’t pay attention to buying it so many times. It’s the first time I found out that it’s not worth the price if I took away the special offer. When buying it, I really have to pay attention to be careful even if it’s a famous Australian store. I’m too disappointed. It's disappointing that Australia's No. 1 chain is still doing this in the city！

Half the store is taken up by an apple store that nobody cares walk into. Picture for proof. I don't know what I think about JB. They're overpriced but like you to think they're cheap because of all the blaring signs. There is also a box in the front window that makes me think someone missed a delivery a few months ago. I just wanted a Ryzen laptop, but all they got are Intel.

I just went in to change a chord that broke I bought a month ago from Brighton Max was amazing! So patient understanding and customer centric ! I was so impressed by his service ! I’d hire him being a Chief People officer in tech ! He is exactly the type of person you want ! Then Dan the manager came to assist ! I was equally impressed ! What amazing service ! Thank you

Worst service ever. They would rather help everyone else and not you, even when you ask them for help. Not considerate and staff would rather walk around doing something on a shelf than help a walk in customer. The only good thing is the man at the bottom of the escalator who greets you. Rather do your own research, walk in a check out. Save yourself asking staff

I too have shopped at a number of JB Hi Fi stores and find this particular store to be the best all round JB store. It's in a great central city location, has an excellent range of product, and the staff always provides a super friendly service. I've purchased quite a bit of gear from this JB store and always make it my first store of call for electronics gear.

Good place for electrical items and other assorted goods. They have a variety of cd and vinyls as well as toys and games. Majority of items are reasonably priced and tend to be cheaper than larger retailers. Definitely worth a look if you're making a purchase. Laptops gaming consoles scales watches phones are all available.

Came here at the end of financial year sale, and couldn't be happier with my experience. Venice the staff who helped me was above and beyond. She helped me figure out the discounts that I am eligible with, and found resolution options to those stuff that are out of stock. It has been a great experience

I went to buy a gaming laptop. I knew what I wanted and I had my specs and James - “the new guy”, was so helpful! He recommended a laptop with better specs and better price! The staff is great because everybody helped me get what I wanted! Highly recommend! Do chat with James or any staff when you get there!

*Edit - (eventually dealt with this fairly - one star deducted for the length if time for the reply.)It took a week to contact me on a purchase complaint - a phone message was left despite me asking for an email reply. Still no email - seriously, pull your finger out and provide some customer service.

Bought a screen protector for Samsung Galaxy S22. Struggling to put it on even after watching video. Return it to store. Anthony from JB hifi was helpful, replaced the defective screen protector with a new and offered to put it on for me. Good customer service are rare these days. Thank you.

Went to buy an iPad as a gift. The man who served me was super helpful and patient as well. After finalising my selection I completed my purchase in less than 30 seconds as he served me at a card payment terminal that was in the shop without needing to line up at the main register counter.

I always shop at the Bourke St location because everytime I've been there it's been A+++. When I'm unsure about a product or need some help, there is always staff close by willing to help (unlike other locations where you either can't find anyone or you have to stand around waiting).

All JB stores are consistent. I didn't love this one being escalator access only - people with suitcases struggled. Not an accessible tenancy. I found the store smelt very funky on entry, but I hope it was just the person in front of me. Helpful staff as always, without being pushy.

Called in and ask them to check a stock item and ensure same as website ... as dfo store did same thing different product online. Wasted my entire afternoon going in and getting it just to wait for a refund again .... even had somebody on the phone ensure me was correct product..

Went to the store for printer, one of the asian guy said it sold out after he look on his tablet, but i doubt it so i made click and collect order and after 15 min it says ready to collect. If he is even lazy to go and find and get it you should definitely quit your job.

I asked sales can I get the tax back when I bought the iPhone,sales said YES,then let me pay the money.But he didn’t tell they have to write down my name and address on the receipt! That’s why I couldn’t get my tax back! It’s JB hifi’s responsibly! I’m so disappointed!

What great service. Thank you Ash for your help today. Went in to change over my Mobile phone. He showed me the right phone for what I needed. Got a protective cover and a new case. Thank you Ash for your patience while we set it up,great service equals a great sale.

Massive store. Awesome deals. Wonderful staffs. I purchase most electronics from JB Hi-Fi when they have good deals + 2 years additional Replacement warranty, which has covered me a few times even when manufacturers warranty had run out. Best tech shop in Australia.

Great location if you need something quick and the CBD. I was able to go in and find what I needed very quickly. The signage is clearly laid out and lots of associates were available to help me get the actual product that was a dummy box on the shelf. Thank you!

I think the service of the personnel is good, which is the reason I gave 5 stars. Deducted 1 star because they are not very reliable when recommending things, which can lead to after-sales trouble, you know heavy digital things are troublesome to return.

The store is easy to access via the escalators, but some products are sort of out of view as a result of this, so it might take a while to find certain products. Staff are friendly here and they're willing to help you out even if it gets a little busy.

JB Hi Fi Melbourne Central is your go to in Melbourne, not only for those dvds and records hard to find anywhere else, but an assortment of appliances, video games and my personal favourite - action gigures and collectibles! JB HIFI has it all.

Great team here. Always outstanding service from Monty, Ash, Harrison, the guys in the tech department; Guillermo, Steely Dan and the counter staff...and some other names that elude me at this very moment. But, anyway, love and squeezes!! :)

I haven't been there for ages and it has changed so much from a store devoted to media to one devoted to the hardware to play media. I've always loved the JB concept and they are sharp on prices but as much as it was only a Monday afternoon

Great store. Super easy to get to from the tram stop. So many products! It's easy to spend too long looking at things. Staff are plentiful, and often asking if you need assistance which is very helpful to learn more about what a particular

Just came here with my mum to go and look at what type of modems they have available. we’ve been approached by one of the male staff and my mum had to tell him the problem of our internet not working at our home the other day and all that

Visited JB hifi as I was out of contract and looking at moving from Optus to Telstra due to limited coverage in an area where I needed it. Came across an absolute legend in Isaac who was no nonsense and factual and just a genuinely nice

Went to check out the apple watches (unfortunately has missed the EOFY sale). Smaller store but convenient location. Plenty of staff standing around to assist which was a surprise. Store wasn’t that busy. The person who assisted me was

The best JB Hi-Fi. Always get excellent customer service and product advice. Special shoutout to Anthony - who went above and beyond with helping me get some speakers and headphones. Highly knowledgeable and extremely helpful. Thanks!

Ordered a smart watch and paid extra for home delivery and yet had to collect it myself. It’s become a joke that it’s the second time I had to physically collect the item from another address as they claimed I wasn’t at home.

Quick and responsive staff. They didn't not have the item I was buying in stock, so instead I had to pick it up in another store (after paying), but the seller gave me quite vague instructions for where that other place was.

Staff in general are knowledgeable and polite. Overall experience is pretty good Also, they are well stocked If you call them, they answer quickly and allocate a staff from the relevant department.

Love this place. Arguably the best jbhifi! Though they we’re sold out of a lot of stuff. And didn’t give me a price much on a New Zealand/ Aussie item. None the less. Always going here for tech!

JB Hi-Fi is my favourite shop. I have got a lot of good electronic devices there. I still buy the occasional DVD or Blu-Ray disc. I bought the new Weird Al Yankovic movie. It's very funny.

Feels comfortable to shop here, staff do not follow around to keep an eye on you. Prices for electronic devices are not as competitive, but they do have heaps of well known albums on sale.

A massive thank you to Dan!!! Outstanding customer service and time management at it's best!!! Very much appreciated in a world that has forgotten about the quality of customer service.

My favourite store and always buying products from here. Great service and helpful and friendly staff. Click and collect is really good here. As they get your order as soon as possible.

The staff have no idea about e-bikes and scooters couldn't even figure out the difference between the assorted volts and wattages even couldn't tell me about MaH for there own products

The place is huge! Has anything you could want/need at a JB. It was nice also being able to look at everything without a worker trying to jump down your throat and sell you something

The staff at JBHIFI Bourke street Anthony is amazing. He was extremly friendly and approachble when comes to customer serive.I would 100% recommend all my friends.. Great team !

I found the Staff at JBHI in Burke Street Melbourne really helpful and friendly and they asked me what I wanted to buy. It's the mostly friendly JBHI store I have been into.

Telstra needed a week’s notice and an appointment (are they a dentist?) to sign me up to a new contract and buy a phone. JB legends did it on the spot in 20min. Thank you

Quiet alot of products for a smaller store, first store i've seen with a dedicated gaming section with seats, desktops and screens as aposed to just products on shelfs

Seeked Help from Wade (Burberry Prescription Frames) Staff Member Bourke Street Store, Melbourne City Store. Fantastic Help to me ! as a Customer. Much Appreciated !

One of the most friendly staff I have seen at stores, they explained most of the JB HiFi offers and products for me to make the best choice in purchasing products.

Mitch, I think at this location, was super helpful, knowledgeable and efficient with a complex cell network request on Telstra. Could not ask for better service.

it's a good place to get anything your electronic needs, as well as if you are a studio Ghibli lover like me you can find some of the Ghibli goods there.

I was after a rather obscure item. They did not have it but they were very friendly and helpful and recommended a store I could find the item at.

Staff were helpful and friendly; far more so than the Geelong location. My only feedback would be to please clean demo devices more frequently.

Friendly and helpful staff. The new MacBook Air wasn’t on display but he happily took it out from the box and let me spend some time with it.

Good variety, good prices. Staff are helpfull and nice. I think the store on swanston needs to be aired a bit. Its really stuffy down there.

Very good. Served by an indian gentleman. Sorry forgot your name. VERRY informative and helped select a phone for my needs. Thank You SIR.

I appreciate the assistance from all the staff, especially Angela, for helping me with getting navigation. Thank you again for her help!

Its just amazing place for your electronics purchase. I will like to appreciate that their return process in Victoria is so quick. I

A great place to buy LP, CD, pc gaming, camera, lens, and electronic ghaget in the heart of Melbourne. They have a good collection.

Monica was very helpful and patient as she assisted me with my unusual checkout request. JB, you've done it again! Thank you!

One stop shop most of your electronic needs. Prices are great. Down side, it's really hard to get assistance from the staff.

That's a good place we can find a range of electronic but we can't get the things in our hands without a staff member

Friendly service, although hurried. Store layout is a bit messy and it wasn’t very easy to look for specific items.

vist today, very disappointed, staff name krishna i thing was so rude and does not know how to take with customer.

Thank you to the wonderful staff member Ash you would incredibly approachable and helpful. Thank you very much.

Guy was so fast. Knew I just wanted to buy something and get out and facilitated that. Love it. Thank you

Fantastic service. They had what I was looking for, highly recommend. But why does it smell like garlic?

Friendly helpful knowledgeable staff but make the first move. Escalators go down to JB from Bourke St.

You can find good electronics and gadgets. It's located underground but has a huge space.

The staff were exceptionally friendly and helpful here. I was very impressed with them

Underground entrance is quite nice and its central CBD so easy to make my way there.

The young lady, Aulora at counter was very nice and patient. I felt very welcomed :D

Customer service is always good. The alt-girl from Ohio provided excellent service

Unhappy with the licence which I bought in JB HIFI ,NORTON SECURITY subscription.

Was helped by the friendly staff specially Jordie,will come back again, thanks! X

Firstly their consultant promised me to place an order for the product i wanted.

Friendly staff and make my purchase experience much more easier and comfortable!

Small store but staff was helpful and I was able to find what I was looking for

Good price and helpful stuff. Got a AU$ 50 discount there. Highly recommended

James gave me a good price on Sony earbuds. Good sound, satisfied customer.

Very helpful service from Tom… knew the products well and gave good advice

They gave me everything I needed and provided excellent customer service!

Friendly staff. Caution: they can be persistent “giving a good discount”

Helpful staff, told me the best deal for the items I wanted to purchase

Got some great bargains. Security guard could use cheering up though.

The staff here very helpful and they guide you to what you looking.

The manager on the shift I bought my sound bar was very helpful.

Quit store with very helpful staff usually pretty well stocked

Have most of the new gadgets. Friendly staff. Frequent deals