I had an outstanding experience at the Apple Store, and I'm thrilled to highlight the amazing products and exceptional customer service, particularly from one outstanding staff member, Summer. My recent visit was focused on finding the perfect Apple Watch, and Summer's assistance truly made the difference. The Apple Store is a haven of innovation, offering an impressive array of products that seamlessly integrate technology and aesthetics. From iPhones to MacBooks, the quality and design are unparalleled. What truly elevated my experience was the help I received from Summer. Her knowledge and enthusiasm were infectious, and she took the time to understand my needs and preferences. With her guidance, I was able to select the ideal Apple Watch for my lifestyle. Summer's expertise shone through as she patiently explained the features, benefits, and setup process. Her dedication to ensuring I made an informed decision was refreshing and deeply appreciated. Overall, the Apple Store provides a top-notch shopping experience, and Summer's exceptional assistance exemplifies their commitment to customer satisfaction. I wholeheartedly award the Apple Store and Summer a well-deserved 5-star rating on Google. It's a place where remarkable products and exceptional service come together seamlessly.

I have a AirPods Pro purchased in late April 2020 and started to notice increasing static sound recently with my right AirPods. I brought my AirPods Pro to the store, got it tested and Apple's audio diagnostics show both AirPods failed. My AirPods Pro was exactly among the batch of units manufactured before October 2020 that may experience sound issues per the Apple website, and should've been eligible for the program where Apple will service the affected AirPods Pro (left, right or both), free of charge. However my request of replacing my right AirPods at no cost was denied because it is beyond 3 years since the original purchase date that the AirPods cannot be covered by the quality program in store. In other words, if I had taken my AirPods to the store 4 months earlier, they would've offered me free replacements. I don't know what difference it could make during the past 4 months to justify that the sound issues weren't due to the product's underlying faulty quality known to the company as early as in 2020. However in my opinion, if Apple really cared about its customer service/experience, they should've provided this program to all affected units without time limits. I would’ve given it no star if it was not for the assistance from the store technician who did his job.

Terrible service. My macbook which I have bought 9 months ago recently has a cracked bezel (the bottom strip of the laptop) near the hinge due to no fault of my own, I did not even realise it was glass. I came in looking for a solution but apparently my only solution was a $753 full screen replacement and it is not covered by apple limited warranty. Might as well buy a new ipad! The man who assisted me kept trying to corner me saying it was my fault that it was damaged, and if not whose fault is it? And trying to also imply that it got damaged because I was not careful enough , and that I should have paid more attention when closing the laptop - when it does not come with any warning about this issue which is quite common now that I have researched into the problem because of the way the laptop is built. I barely take this laptop outside the house since I have my own Microsoft Surface that I take outside for work. Very disappointing, it was my first time purchasing a macbook, and if I knew how fragile this thing would be I would never have purchased it, especially with the rude and cold service I got today. I have ipads, apple iphones, airpod, and thought buying a mac would be a great idea. never again!

Nice staff with lousy operations... I've always liked Apple Stores to browse products, but my purchasing experience has never been great and I tend to avoid them now considering they rarely budge on price. All I wanted to do was exchange a product I bought online for an alternative brand of the exact same price. In total, it involved three trips and a 2 week wait to finally get this done – all because Apple was still processing my online order and it couldn't be closed on the system... On my final successful visit, the exchange took over half an hour. During this time (at their new store), the staff around me were constantly swapping buggy payment devices, and my friendly staff assistant constantly required various approvals from his manager. When I finally left I was actually surprised to leave with the new product. It would also be nice if they had 'display boxes'. There were only two of my products left on the shelf, so it would be nice to know I wasn't getting an expensive product that a hundred different people had touched. Here's a photo of the new store.

I had passed by Apple store many times but never stepped into the store before till today. I was looking for iMac to start my Vblog edition journey. The front assistant was very warm welcoming and introduced me to specialist Phobe. She was very patient and professional to answer all my questions. Phobe recommended some latest products and software that suitable to my needs. The information I received today are very.helpful. I decided to wait for new products on display later this month. Furthermore, the free learning session I joined was terrific and fun. I tried the procreate on iPad first time and drew myself. The trainer is fantastic to share his knowledge and experience with people who are beginners. I did enjoy the one hour session and strongly recommend to people who like to try could book your seat on Apple online store. Totally, I had a great experience in Apple store and learnt new art skill on how to use iPad drawing via Procreate. Thank you :-)

Mixed experiences here coming down to the employees. Had an iPhone SE trade in (2020-2022) which they could only fulfil giving me the 2022 model as it was too late for transfer for the 2020 model. Was told to come back anytime only to be refused next time being told I need an appt. Had a good experience regarding AirPods and had a free replacement. Next time brought my SE in due to it not charging and was greeted by an employee who was unprofessional and suggested I buy a new phone if the issue persisted even though it was still under warranty. Got referred to Apple Southland which the same guy said they couldn’t book due to a different storefront but his fellow employee managed to get me one. So seems like at this store the experience comes down to who you’re dealing with… and whether or not the staff member is a fool or not or at the very least has some professionalism. Can’t complain about a couple of them though.

I walked into Apple Chadstone to buy the series 8 ultra watch I was approached by a store representative I asked are you in sales he joked I hope so. ! I took his reply as banter. And we walked up to the watches I was looking for I then picked a watch and asked him it I could get it asap as I was in a hurry. He then stopped and replied I don’t take kindly to that comment I replied what’s wrong with what I said he then said I’m going to refer you to one of the managers. We both walked to the manager and he explained what I said I replied hang on it’s okay for you to be rude to me at the beginning but when I asked you I was in a hurry that bothered you. The manager said to me I can put you in a queue I replied nah it’s all good I don’t need the watch that badly. Apple chadstone I had one of the worst experiences ever today and for this I’m giving you 1 star I wish I could of given you No stars

Booked in to have my IPhone repaired, only 2 days reservation in advance. They were able to reinstall IOS into the phone within minutes and fix the problem. Exceptional 1:1 provided and professionalism from tech staff. The Hype when you walk into the store lives up to the Apple reputation. The store is very aesthetically pleasing with minimalism design. Prices on items in the store are tiny and there is no lining up at counters to make any transaction as seamless as possible. A bit annoying that you can’t just walk in & window shop as you have to book yourself in and be with an Apple employee likely due to COVID guidelines. Not to mention they temperature check you at the door and quiz you on whether your a risk of being sick. I love the assurance that any faulty Apple Device is replaceable within 2 years of purchase.

Terrible customer service and arrogant staff, Haily. Went to the store with my mum to purchase her new iPhone 14 pro. We needed the help to transfer all things to the new one. While we are waiting, the female staff came and touched my phone without asking. And said my mum and I should go to home as transfers between phones are very easy. WE ARE BEING IGNORED after I said I prefer to get done here as I wanted to make sure there is no issues. When I checked with another male staff how to make a complaint, WE ARE BEING IGNORED AGAIN. after 5 mins sitting stupidly, I checked with the same male staff, instead of helping me, he started to defend Haily. The total experience was absurd and uncomfortable in Chadstone. But realising it is normal after reading other negative reviews. Great product but customer service sucks.

I Made an appointment with the genius bar to rectify length of ring tone which was too short on my Pro max 12. MY Tech Lia tried many different ways to rectify but was unsuccessful after spending about 45 mins and was then told problem was a Telstra Issue . I went to Telstra sat for nearly one hour they were unable to help and told me it was an apple problem . Went back to Apple store and saw a different tech Stella- she tried again and told me it was a Telstra Problem . Subsequently I came home and out of sheer frustration went on line and found a video on how to solve this problem . I.e Go settings -accessibility -touch -call audio --auto answer - +/- to increase or decrease length of ring time and was successful ..... Genius Bar , Really ??? A response is expected .. Thank You Rebecca.

I disabled my phone accidentally and received the 16 minute disable message. When I went back into my phone it said iphone locked to user it and wiped my phone clean. My daughter with it two weeks later and locked it again a couple of times to the 15 disabled message and it wiped my phone again. Genius Bar said there are only two ways to reset photo and had no interest in the issue. I have had two more people I know this has happened to them. I asked Genius Bar whether I could pay someone to set up iCloud etc and they only do that over phone. After 20 years using Apple, I hate it to my core and will slowly make the transition off iphone and their money making model. MacBook pros now have no memory storage, there are no external ports so you have to buy accessories, it is a complete scam.

This is by far the worst experience I ever had at Apple. ANYONE DO NOT GO ON THURSDAY. Honestly the staff at Apple are really ignorant and stubborn when it comes for help. Literally they only care about people who booked an appointment and not people who walk in at the store. I was frustrated and disappointed when no one came to help and I had to asked one of the employees that are free yet alone with a customer. I cannot believe these people who are working on this day, I JUST WANT TO BUY AN IPHONE YET THEY DONT CARE. Therefore I want the managers to read this, and I hope this will never happen again. There should be many staff that needs to be replaced as they are not able to do even the basics of advice and sales. Do better Apple such a disgusting act.

I walked into the store and waited, then got told by a staff member to wait near the iPads section. After waiting a man come over and was incredibly rude, he was overconfident in what he knew and had no idea what he was talking about. He tried to convince me that I should buy an iPad Pro for mindmapping?? I asked him about its features and after asking about the battery life, he said 10 hours. I said oh that’s good and then he said in an annoyed tone ‘up to!’ ?? He was very unhelpful and left me with an unpleasant experience. I’d recommend going to the Apple Store in fountain gate as they were incredibly helpful in assisting me. (This is not meant in a mean way towards the unhelpful staff member, just a recommendation for better service in the future).

Honestly, the service here is actually terrible. Just go to Southland's Apple store, they're much better. Came here because my laptop felt like static and you could feel the electrical current every time it is plugged in. The 'Genius' who was supposed to be helping be, basically said I was wrong and there's nothing wrong with my laptop. Waited for an hour, walked away with no solutions, just someone gaslighting me to thinking my laptop was completely fine. My online case manager ended up helping fix the issue instead of me bringing it into the store. Got my Airpod Pros checked out here, the charging was faulty, walked away with a 'firmware reset', but the charging was still not working properly. Ended up going to Southland to get it replaced.

Absolute and utter incompetence of staff. I have been lead on a wild goose chase by “genius” staff members and their management which has resulted having to come back to the store 4 times only to be advised that now after this many attempts to fix the issue with my brand new phone I have to go back to the phone service provider for assistance. What an absolute joke of a store, management, staff and Apple processes. Clearly the intention here is just to sell products with absolutely no regard for customer experience. I don’t know what has happened to Apple but it is certainly a far cry from what it was and what customers were previously able to expect in relation to product and service quality.

On September 10, 2023, at 4:00 PM, my girlfriend and I came here. We approached a Chinese male customer service representative to help us with our phone issues. To our surprise, all we asked was about transferring data to another phone, but this customer service representative was extremely impatient and had a very bad attitude. It was our first time getting our phones serviced, so we didn't understand much, and he didn't want to explain further. For such a large company like Apple, if they can't even control their employees, should we continue using Apple phones? I suggest firing this customer service representative! It was clear that he wasn't very busy that day, yet he was so impatient.

I feel some staff here need to improve their attitude and respect for customers, twice spent a large amount of money to buy ipad pro and iphone 14 promax not to have a bad experience. The first time, meeting an unenthusiastic male employee, he always seemed unhappy, not friendly. The second time, I met a female employee to let her customer wait for her to get her phone for 20 minutes, then she went to change the phone screen for another customer without even caring about us. If I hadn't asked the other employee, I would have waited until the store closed, when another employee complained to her, she even pointed at us and said something. ? Actually, I feel I had a bad experience.

Worst experience with technology I’ve ever had with Aaron and the team at Chaddy. Took in my new iPad for warranty issue with defective touch sensor and was told it is physical damage and not covered. Staff member got my hopes up indicating that they may be able to cover the defect, however the manager refused to cover and offered a paid replacement as the item can’t be repaired. After over a decade of buying Apple products - watches phones tablets etc it’s the first time I’ve needed service, and this experience was the pits. Sorry Apple - you have changed and lost your way. My next purchase will be anything but Apple after this experience.

Couldn't be happier with my experience at Apple, Chadstone, mainly due to the customer service. I was looking for a gift for a mate who was moving overseas but I was unsure if there would be any suitable given my budget. In saying that, the Apple employer Khaled was extremely helpful regarding the type of product I was after, which would fit into my budget. He was also extremely patient given that I essentially was going in blind and didn't have a set product in mind. Apple Chadstone isn't my closest Apple store, but I definitely will be returning whenever I have any Apple issues/concerns as I thoroughly enjoyed my experience there.

Find it absolutely absurd how there are 20 red shirt staff walking around freely but only one guy at the corner is responsible for taking payments. Just wanted to get a cable and rush out to catch my bus because I’m injured and limping so it’ll take a while but the payment dude was busy chatting away, tried to ask other staff for assistance because all I wanted was to buy a cable which cost 30aud, EVERYONE referred me to this one staff in the corner, 7-8 of them walking around holding ipads and doing nothing. I can understand if it’s peak busy hours but literally so many of them were just wandering around

I had an unfortunate experience at the Apple Store, Chadstone. The store manager, Sam, exhibited behavior that I found unprofessional. He seemed unaware of customer service protocols, and I was disappointed by his lack of apology for the situation. During our visit, Manager Sam not only denied coverage for the screen protector, dismissing our prior conversation with the team as lacking proof, but also insinuated the possibility of dishonesty. Such comments are disheartening and not reflective of a satisfactory customer service experience. Not expected to get insulted by a store Manager

This Apple store is in a different level. I am visiting Chadstone probably after one years time and oh boy what a change. They have completely moved the store to a diffident location and now it’s massive. Almost felt like I was in a American store. Love the concept and having live trees and so much open light coming into the store. One of the best best apple stores I have visited and the service was equally amazing. The layout of the store is well designed. Once you go in, doesn’t feel like coming back out.

Had an issue with my Apple Watch not syncing to my phone correctly when I bought a new iPhone 15. Did everything at home - rest it, factory reset, all the stuff you can do on your own. Went into chadstone on a Sunday - no appointment but was able to see a technician within an hour. A lady named Stella helped me - she was very friendly and helpful and fixed the issue within half an hour. I had low hopes in being able to have it fixed on the spot and so when she resolved the issue I was very happy. Thank you Stella!

Remarkably terrible service. Purchased an iPhone 14 Pro here on Thursday. Came in tonight, ready to buy a screen protector and case, and was asked to wait 8 minutes - fair enough. I ended up waiting at least twice as long without so much as being acknowledged, let alone assisted to make a purchase. I asked a staff member what was happening, and was dismissively told to keep waiting. I didn’t bother and definitely won’t be coming back to this Apple Store ever again. I’ll go to Fountain Gate next time.

Having not long ago converted to Apple from Android, we purchased new phones from this store during the end of 22’ The sales team member was calm, polite and straight forward with the transaction. Helping me with the watch bands and choosing the right model of Apple Watch. The whole process took less than 20 mins and we walked out happy customers. We’ve been back a few times since for smaller purchases and a warranty repair. Each experience was positive and the staff were all easy to deal with.

I booked an appointment with Genius Bar for battery replacement. Battery health stuck at 86% for years and drained within 5-6hours. They refused to replace the battery even though I have been paying apple care plus for many years. Have never get anything replaced before but the only time I need actual service they refuse to do so. Apple care is a scam and the service is getting increasingly worse. I just bought ip15 pro and regretted. Will not be future customer of apple.

Went to the store to TRADE IN and the staff said I needed to wait two or three hours for an available time. I made an appointment for the earliest available time. When I arrived at the store at the scheduled time, I was told that I couldn't trade in without a physical id. The staff didn't tell me that I needed an id to trade in when I made the appointment, so I wasted 3 hours of waiting time for nothing. Really bad experience!！

I ju St b walked into the store to ask which phone would be best suited to upgrade to. There were many “genius’ standing around playing on their phones. I approached one and asked for help. The response was to book an appointment in 30 minutes time. How absurd, customer service non existent without treated like a number. I’m aware that makes no difference to apples revenue but they've left me as an unhappy customer.

I have been a customer of this company for a long time I visited for the sound problem of my phone, which took away the ability to speak from me for 8 months and I was talking through the speaker, they said you don't have a warranty and you have to spend $500 to fix the speaker! Apple service is extremely embarrassing and I will definitely never buy from Apple. Samsung is the best Shame on apple

Terrible service! Pick up order service is the worse experience ever! Showed digital id, purchase record etc. still didn’t allow me to pick up the order, saying it is not physical Id! But email only asked for valid one! I had an urgent appointment afterwards, they Still force to go back to my car to get the physical id! Then the staff even no look at it!!!! Mason! Terrible staff ever!

Staff were arrogant and helpless. You waited for ages in the que to get to the appointment guy, and then again they sent you to wait for the next available consultant for assistance. If you just want to buy something from Apple, this is one of the places. If you are looking for repair, app update, technical support; just forget it. dont waste of your time here.

I went in to get my watch repaired. Apparently you need to make an appointment to deal with a technician and they had a new iPhone launch so were too busy. I just wanted to leave my watch and get a phone call about it but no! Have to come back for a group hug and a deep consultation about my watch screen. Complete joke!! My new Samsung watch is very nice.

I bought a product from Apple and noticed a defect from the first day. I visited the service center three times, but unfortunately, all visits were disappointing and did not meet expectations. Sadly, after these negative experiences, I have decided to permanently stop buying products from Apple due to the failure to achieve the expected level of quality.

Very convenient shopping with very strict COVIDSafe regulations You have to make an appointment to visit. Apple is doing a great job keeping people safe, so good that the products on display gather lots of dust. See Apple Pencil as an example Wish we could browse the store freely as before to see all the new products Apple have on offer

Had a good experience with this Apple Store yesterday. Super lovely staff all round and even when busy they’ll find their way to you and make the experience welcoming. I took my cat with me in his backpack and the staff were over the moon with excitement about it. I went in for one Apple wallet but ended up buying all 4 colours

I got an iPhone 15 Pro from Apple in Chadstone. The technology that Apple create and work on is extraordinary and I am very happy with my new iPhone. Apple being in Chadstone, also makes it very good position for people who are just walking, to come in and have a look at all the gadgets that Apple have created!

Very strict COVIDSafe regulations You have to make an appointment to visit. Apple is doing a great job keeping people safe, so good that the products on display gather lots of dust. See AirPods as an example Wish we could browse the store freely as before to see all the new products Apple have on offer

Always fun to come and get goods and services from Apple Store Chadstone. The staff is very courteous services are great products are great. I must mention Bree was so good and explaining me how to set up Apple Watch and she listened to my concern and help me heads up to wonderful staff and Apple.

Really good experience here with Heidi. Was time for the iPhone upgrade and she helped me determine which phone was best. Very informative about the product and also assisted me in transferring from old to new phone. Love the new colours Apple have offered as well. Thank you Apple Chadstone

Staff asked to pay for items that were still covered under warranty? Are you serious? I spent 2k on an iPhone 14 Pro with a heating problem, and the staff said everything was great, and all they could do was pay for a battery replacement, which has a decent health rating of roughly 90%.

Staff is rude, inexperienced and highly fussy. I bought an iPad, brought it back 16 minutes after (got sold a useless product for my needs). The answer has been “do researches before buy, dude”. APPLE EMPLOYEES. The master guru of helping “Geniuses”. Samsung, here I come.

Easier to order online if you know what you want. Just always seems like a drawn out process to pick up a new device. Ask one person, they get a sales person, then you see someone to pay… after waiting for them to grab what you already know what you want to get.

I have canceled my Apple Watch series 9 order because of disappointing , frustrating experience I had with staff called Sagar. This guy very rude and non -courteous , from the moment I entered the store. Hope someone coach him to be better in customer service.

I had one of the best shopping experiences yesterday. We were looked after by Cat.She was so nice, patient and professional. She handled all our queries with such an expertise and made sure we are understanding as well. Thank you Cat for helping us yesterday.

We had such a pleasant experience with Josh. We were at this store to purchase the new iPhone and other accessories. Josh was extremely friendly and patient with all of our queries. He was also very knowledgeable and assisted us in such an excellent manner.

I went into the apple to ask about getting a battery replacement for my laptop. I wanted to know the process for this service because I didn't want to be without my laptop for too long as I need it for work. Greeted by a young man and told

i came in today looking for a replacement airpod expecting to pay around $110 as the apple service app estimated. the worker who assisted me was super helpful and, with generosity, gave me a replacement completely for free, saying that no

Most harrowing experience I had with any customer service. My iPhone had an issue in the warranty period. I went to Chadstone Store. They checked the phone and said camera needs replacement and I have to leave the phone with them or come

This 1 star review is left after numerous poor experiences. Apple has lost the plot. Been trying to fix a 6k laptop for over 6 months. Came in to be fix laptop and get new phone. Did the phone change over with genius and lost data and 2

The Chad-stone store staff are bunch of inexperienced people. I purchased a new laptop and encountered issues with the trade-in process for my old laptop. Initially, they provided a trade-in value of 455, but when I returned to make the

If you are taking the time to read reviews of what its like to shop in the Chadstone apple store then it's possible you are not familiar with the superior apple sales and service ethos. All the apple stores have nearly identical high

Excellent customer service from the whole team at Apple chadstone. Went in for screen repair, process was very smooth and efficient. Special mention for Theo who guided me through repair process and even waived Apple care claim cost.

Another great Apple Store. Nice and friendly staff and beautifully designed store. They’ve just moved to this new store which is more spacious than the old one. Lot’s of events and training sessions are happening at the moment.

I bought my Apple Watch today from this Apple Store. The salesman Marie was extremely amazing with his product knowledge and great customer service. Would highly recommend the salesman Marie for your product assistance.

Went to pick up my order and needed to do the trade in. However, the staff "forget" to press the button that I've collected the item thus they couldn't find my order on the system and spend total of around 40 minutes..

Absolutely packed and staff walking around not doing much You will be told to make an appointment before you can be seen - even for basic help. Looks great but it’s all for sales, not help. Disappointed.

So rude behaviour from staffs. I booked for a specific time, but was waiting for 15 minutes without any explanation, and the staff told me "that is it, I dont know how long does it take!!!"so rude

A modern Apple store with a beautiful light well at the forum area. I would say the store is one of the nicer ones out there, and I would definitely enjoy Today at Apple sessions held here.

The customer service is so poor. The staff and managers need training on how to provide good customer service. It’s a great store, but the staff are racist. Not even worth giving it 1 star.

I‘m very grateful to Phoebe for her help. She helped me choose the right MacBook according to my work and gave me a lot of useful professional advice. She works hard, friendly and helpful.

2020: Great place to browse. Light filled, open space to sit and chill or watch an Apple tech presentation. Friendly staff whose knowledge varies widely. Watch a while then approach a

Apple Store as expected, Staff is friendly here but they are busy all the time. I were surprised with how fast the payment process too We have some fun with their activities overall!!

I have been to this store a number of times and it’s always been amazing. The staff are helpful and attentive. Even though this store is an extra 20min commute, I always come here.

Outstanding customer service at the Apple Genius Bar at Chadstone. Friendly, attentive, authentic. Chris went above and beyond to ensure it was a positive customer experience .

Always a pleasure visiting Apple Store! Battery replacement done within two hours on iPhone X (yes they still have stock of batteries for old models). Great experience!

Your typical apple store with all the products on display. Well staffed. Would appreciate if they had hand sanitiser stations with lots of people touching the phones.

Got a new phone here today. Lydia and Charlie were super friendly and helpful. Nice store with almost everything in-store. Can easily come and pick up the order.

Being an Apple customer I’m disappointed with this Apple Store at Chadstone. I wanted to buy iPhone 15 pro max but after going through reviews on overheating

Went for my tech support booking here recently. The staff quickly diagnosed the issue and resolved the problem without charging any fee. Much appreciated.

If you need to do a warranty - or need help - you better off calling through. The customer service over the phone is much better than the “geniuses”

My favourite Apple Store but can be very crowded at times. Stock is also low because of demand. But very friendly staff and very helpful.

Received excellent service from Josh tonight. Very friendly and knowledgeable, helped us pick the right airpods. Thanks Josh!

Am gobsmacked by their service and knowledge. Suggest you book. Excellent service! Best of all a smile greeting. Amazing.

Team member Marco at apple Store chadstone was a pleasure to deal with, so helpful. The store is very lucky to have him!

I had great experience with a chadstone Apple Store. Exchanged wire with in 10 minutes. I highly recommend …

Woow my left AirPod had problem,they gave me 2 new airpods, i fell win a lottery I have a new AirPods …

Was told I had to wait 45mins before someone could serve me an iPhone. Went to JB and got the phone within 5 mins.

Great experience in store today. Excellent customer service and tech support! 10/10 happy customer.

I love my beats studio buds + because is cool great sound and noise collection

Apple Computer Chadstone Review Updated 331/5/2023