I bought a few things from this hardware store, which I didn’t not end up using and they were in the same condition that I bought them (new). As I am returning the items, the front old asian cashier lady did not like that I was returning my items and was just being rude and dismissive. I bought some electric tape from a different store from the same chain which I had on me with the receipt; I asked her if I could return the electric tape and before I could even finish my sentence, she responded with a “no we don’t carry this”. I was surprised and asked her “you don’t carry electrical tape in a hardware store?” Which she just responded with “yes” and walked away. I walked around the store later looking to buy a lock and to my *surprise* they carried the same exact tape that I had. Anyways, it’s disappointing to see a person with this type of attitude working there when everyone else was great and helped me out in the best way possible.

Wanted to buy some Christmas LED lights, the icicle kind. Found three but only one would work pressing the test button. When mentioning this to the cashier she said it was for demonstration purpose only. Fair enough but I don't know if it doesn't light up because the test battery is dead or because the item is broken. I asked if I were to be able to return it if they didn't work. She said no because it was a final sale. She said that there's a battery holder inside but didn't take the effort to show the lights actually worked by placing some batteries in the holder. This Home Hardware is willing to sell you defective products and claim Final Sale so you cannot get your money back. They failed to provide the service to test the item before the sale. I left without buying anything and won't be returning anytime soon.

This place is criminally overpriced. I went in to have a couple keys copied - total cost $13.49. Apparently they charge $5.99 per key! Blight's Home Hardware on Dunbar charges $3.99. Gandy's Home Hardware on Broadway charges $4.29. Coe Lumber on Broadway charges $3.95 I'm fine paying a little extra for the conveniences of a local hardware store, but there's a line that can be crossed where the upcharge becomes taking advantage of the community. That's where Hewer is. All the local options are behaving in a more decent and reasonable manner to their customers. Never going back to Hewer for ANYTHING. You've lost another customer.

I looked up where to buy play sand for a project I was undertaking (filling a new umbrella stand) and found some at Hewer Home Hardware, priced at $8.69, and in stock. Arrived and when I went to pay the cashier said it would be $9.99 plus tax. I mentioned the website price was lower. It was the exact same item. She said no, we charge the $9.99, and it does not matter what the website advertising is. I paid but went away unhappy. It's not about the small price difference, but rather the misleading advertising.

I love this Home Hardware! They may appear small from the front entrance but the store expands into quite a few different sections. They always have everything I'm looking for from garden and plants, home decor, house repairs and other random odds and ends. The staff are always available and so helpful and friendly. There is always parking outside, never any line ups and they have great plant sales! I always opt to go here first before trying home depot!

As a owner of a construction company and working in the area chose to go get some items for local job show up at 915am staff member tells me I have to leave the store they are not open caught off guard I asked is it not 915am and you open at 9am he said usually but none of the other staff showed up so I have to ask you to leave great business now I will make the drive to spend my $1500+ anywhere but here owners should know how this place is being run

First time to shop at Hewer Home Hardware and highly recommended. Friendly staff and very helpful. Staff helped me bring bags of mushroom compost to my car. He was super friendly and courteous. The store looks small on the outside but there are plenty of products inside the store. Store's covid protocols are in place with alcohol hand sanitizer outside the door for customers to use and physical distancing when lining up to pay.

Love this store. It has a small town vibe and very friendly staff that make it welcoming and warm. I don’t usually leave reviews, but the owner, Bernard, was so helpful to me and my partner and I wanted to share. We needed some stuff pack/wrap up a bike for a flight and he was incredibly friendly, helpful and generous. The rest of the staff seemed so friendly as well! Very kind experience that I’ll always remember.

Will was very nice and pleasant to talk to, patient and knowledgeable in the electrical department. He helped me when I came in to buy a old ballast for my fluorescence light fixture, when he informed me that they had quit making this brand for over 10 years (to my surprise). He helped me with the proper replacement and when I got home to install it. Everything worked out fine. Thank you Will.

Super friendly, professional but sweet and laid back staff, super helpful and knowledgeable and went out of their way to help me to find exactly what I was looking for without me even asking them to! They also have the cutest displays all the time and in my opinion the best lil garden centre in the area. Will definitely be making this location my “home” hardware :-)

Went to do a return and the manager Was so rude and unfriendly that it wasn't warrant at all. I don't know how these stores stay in business, I just bought some goods there to support small business. I think I'm going to shop at home Depot or Lowe's, they don't make you feel guilty if you do a return..

Needed a space heater. Home Hardware website said they had it in stock, on sale at a better price than anywhere in town! At the store, the clerk helped me out right away. Paid and left within 2 minutes. Sure beats driving all the way out to a big box hardware store and navigating a huge warehouse.

This has been the best hardware store in the Lower Mainland for 30 years. They have an incredible selection, much better than the monster hardware stores, and very good service. Unbeatable place. Really. One of the great secrets of living in Vancouver that long term residents can enjoy.

Super wonderful place with kinda and informative staff. Loved the plants during the spring season and can't wait for Christmas decors coming soon. One of the better local businesses. Totally recommend as they have pretty much everything an average household needs.

The best thing about this store is that they have a good stock of sometimes obscure home/garden items. Big box stores have their place if you want to choose from 10 types of ladders or racks and racks of brushes..etc. The staff are always available and helpful.

Really friendly staff! They helped me pick out a few houseplants and gave me thorough care instructions for each one I bought. Prices were very reasonable too. I got 4 medium-sized plants and 2 small ones for a total of $35. I'll definitely be returning.

I have to admit I'm biased to these older stores. Everything is packed in the store but that means to can find anything quickly. This store is great because it had lots of helpful staff and of they don't have what to need on hand they can order it in.

They have a surprisingly large collection and the staff seem friendly. You can order things online for pickup here if they don't have what you're looking for in stock. This store has been around since I moved to Vancouver 25 years ago.

Hewer Home Hardware is a great store with a wide selection of products and kind and knowledgeable staff. You can recycle batteries and light bulbs there for free and it has everything you would need for a home garden.

Good selection & reasonable prices. Staff very friendly except for one older lady who "mans" the till at entry point. Needs to take a customer service lesson from her younger staff!

One of the cashiers was rude to my partner and gave off racist vibes . She's done this before as well - this place does not feel welcoming, do not give this shop your money .

Wide inventory, knowledgable staff, small but comprehensive garden centre, one stop shopping for house and garden with lovely free parking in the back lane. A fun outing ...

Very nice store otherwise, but when I got home I found 15 cents item along with the ones I bought. If you want tips, just make a bigger tip box, not charge them by default.

Very poor customer service. Went in for a return and the manager was incredibly rude. I won't be returning here as long as they continue to treat customers with disrespect.

I don't typically leave reviews but Will from customer service offered help that went above and beyond my expectations. Also, the garden centre rocks. Love this place.

Great location. Very helpful staff and nice to talk too. Much better than going to the bigger places. Ants gone in 2 days thanks to their advice!!!

Great staff. Knowledgeable and helpful. If they don't have it, which is rare they know where you can get it or they will bring it in for you.

Bernard (the owner, I think) was the nicest guy ever. He helped me as soon as I came into the store and was very patient with my requests.

I was looking for a saw. The staff answered all my questions and found the perfect saw for me. I will go to this hardware store again.

Friendly and patient staff! The shop has everything you might think of! Very fast also in picking up my forgotten from Fedex package.

Friendly staff. Price point is higher than other stores but that is offset by the convenience of their store. Very busy in there.

Wonderful Service! The staff are knowledgable and friendly. They go out of their way to be helpful. Much appreciated! Ron Taylor

Loved my experience here! They were very knowledgeable about what I would need for a quick home project. Hugh quality products.

LOVE LOVE this store. The staff/managers are also very knowledgeable. SO much variety, too. Good prices!!! Closed on Sundays.

This place is great - staff is always available to answer your question but without being overbearing. Highly recommended!

This store is fab at Xmastime. I have found staff to be helpful. But i only gave 4 stars because they need longer hours.

Helpful, knowledgeable staff/ crowded, concentrated stock / nice little garden centre / not much in the way of lumber.

The salesperson is very friendly and willing to help, especially Mr. Wai, he can always help you find what you want.

love this location!! friendly staff and great selection. love it when they put the mushroom frog in the window haha

Should be 10 stars. Great local business! Super helpful staff. Support this local business with your patronage!!

Very knowledgeable, helpful, and friendly staff in the garden centre! It can get very busy on weekends.

Garden Centre lady was so helpful locating some products for me when I called in. Thank you! :)

The go to place for things you can't find anywhere else! Great service and has a garden centre.

Good selection and friendly staff. In the summer, their plant selection is also great.

very friendly, helpful people. i even returned some products and there was no hassle.

Always great to get stuff here. Staff like Will are very helpful and knowledgeable.

They were closing and let me buy some products I really needed. Friendly staff!

Always friendly and helpful staff who successfully help me find what I need.

They were very helpful with selecting the proper flowers for our planters.

Incredibly friendly and helpful service. Robin and Wei are the best!

The service and knowledge is great. The prices are on the high side.

Carries a good selection. Knowledgable and helpful staff.

Great local hardware store with friendly helpful staff

they have everything and give great advice.

All you need from a local hardware store.

Great spot but very small and cramped.

Found what I needed. Pleasant staff.

Always great customer service!

friendly and helpful staff

I love this store.