I actually had the opportunity to work with this group and I must say the leadership and staff runs a great store- I was really impressed with the training and overcoming obstacles on the sales floor - Great customer service skills - cool and friendly staff - Product knowledge and training use to be a thing of the past / Not with FIX IT ACE HARDWARE CHASTAIN- Excellent training program !! Pride teamwork and this Ace goes above and beyond not only meeting ... but far exceeding all expectations- beautiful new store - Merchandising at its best ! Go see the gang at fix-it Ace CHASTAIN - You will be glad you did-

I've been in and out of this store over the years, so it's a shame to witness the decline. *My wife was put through the ringer when she returned something, regardless of the no hassle return policy. Had to get the owner on the phone to get her money back. *Floor is dirty, place smells like sewage, disorganized. *Service used to be better, not as many salesmen as there used to be. I don't know what happened, but with the lack of salesmen (and not that guy who just talks into the radio all day in the front) and hassle about returns, I'd say this store isn't long to exist. Hope new management cleans it up.

Two male employees at the front of the door made eye contact with me as I stepped into the store and neither one of them asked if I needed help, or said good morning, nothing. This was a Sunday about 15 minutes after they opened. Didn't even respond to my good morning. So, I turned around and walked out - at least the woman by the exit said have a good one. She's the only reason they're getting two stars. I've been coming to this hardware store for 30 years and the customer service has really gone downhill.

Super polite, almost familial in their kindness. Felt like they'd known me my whole life. Only Ace in my area, in fact only STORE in my area that sells the kind of Christmas lighting I specifically need. This location could train many other retail establishments on how to treat customers. You may be too young to remember a time when you walked into a store and everyone treated you like a good friend. This Ace Hardware is that store. Love them and will always be coming back!

The team at this Ace was extremely helpful in my search for paint, even recommending a paint store competitor when they didn’t have what I needed. The supply chain crisis is leaving paint in short supply at the retail level. JJ and the team were very honest in the likelihood of getting the paint within my timeframe. They sent me to the competitor and I walked away with what I needed the same day. The customer focus at this Ace was extraordinary.

Like every other Ace I've visited, the staff here is top notch. Never once have I felt dumb as I hold up a screw and ask for help. They have a range of products from keychains to the Green Egg, holiday decorations to birthday cards. I signed up for their free membership but don't buy enough for it to amount to anything. Even still, I'd take this over Home Depot or Lowes any day of the week. #Buckhead #HammerAndNail #HardwareStore

While we still sometimes go to one of the big box home improvement stores, there's nothing quite like visiting our local Ace Hardware for that personal, "small town" feel and experience. The friendly and knowledgeable staff are always offering to help without being intrusive, and when you have a question, they will go the extra mile to understand what you need before just selling you what you may have asked for.

Although Ace may not stock everything the big box stores do, they will usually have what you need. At this store, very often a sales associate will meet you as you enter the front door to help you find what you need. Ace hardware helps conserve one of my most valuable resources, time. Plus, the staff here are always friendly. Most have been around a long time and recognize all the locals who shop here.

Had a great experience at Ace today. Our stiehl chainsaw wasn't cranking and we brought it by. With no technician there on a Saturday, Jerry, the store manager, was able to take a look at the chainsaw and got it fixed for us! Really appreciate his efforts, definitely has the neighborhood store feel vs the big box stores. Thanks a million!

Didn't not feel any sense of urgency for filling my propane tank today. I fill tanks here on average of twice per month, but I will no longer waste my time here after watching the person. That would eventually come out after being call to continue to stock some minuscule items on the retail shelves. I like to shop where I feel valued.

I wish I could give NO stars review! Contractors, tradesmen and builders beware. No friendly to our kind and way way way over price. The C.C. I was using would not chip so i asked if i could swype and NO. I ask can you manual put in and NO. The guy in the picture i included was so rude, i will never be back.

Purchased a Sthil curved edger attachment from FixIt Ace Hardware. The employees were ready to assist us in finding the attachment. Once they retrieved it for us, they made sure that we had manual and the rest of the needed tools. We were in and out pretty quickly with great service.

I have been to better staffed ACE Hardware stores with exceptional customer service. Chastain ACE seemed a bit tired and under stocked in some departments. Could have had the same level of customer service at the Home Depot down the road and saved a few bucks.

I visited this location on behalf of a PR firm to capture content for an upcoming campaign. As I entered the store I passed by a male employee who saw me and did not greet me, yet somehow he found me all the way in the back of the store to

Really frustrating experience with a coupon they sent me: spend $100 save $20 or spend $75 and save 10. My cart comes up at $120 and I try to use the coupon. Neither will work. The cashier says it because of some charcoal in my cart but

I called to check on getting some key cylinders re-keyed Kenny was very knowledgeable, helpful and helped me even thought they were short staffed and he was told by management not to make keys. Great job Kenny!

Nothing better than going to a real hardware store. When I walked in the door, a young man asked me what he could help me find and helped me locate everything on my list. Always have a good experience here.

Cramped store, but has a great selection. The prices are a bit higher than Lowe’s or Home Depot, but not high enough to warrant traveling a longer distance. The check out people are funny and nice.

From the cashier's all the way to the managers, everyone is extremely friendly and very helpful. This is the only place that I will get keys cut, all the other big box stores keys are awful.

Called in just to ask a simple question and the representative was rude and hung up on me. Clearly, they do not have time to answer your questions for you. I do not recommend this location.

Definitely still has that original feel to the place everytime i walk inside the store, they still have what you need inside, & they have definitely added more inventory to the store!

A great Mobile store not just hard where you can find anything you need and the people that work there are so helpful it's it's got unique gifts not just Hardware is worth the visit

Worst customer service experience of my life. Attempted to buy a $700 product for almost 20 minutes with zero help or assistance in doing so. Just lost a loyal customer. Horrible.

nice store with everything ya need for your home improvement needs and all the other fun stuff Ace always has. really wide aisles which is great for socially distancing

I ordered online and the order was ready in about 1 hour. I was in and out in a few minutes, even with the employee starting the equipment to make sure it worked.

Richard was extremely helpful and took time to answer all our questions. He offered many suggestions which made the project much easier and more cost effective.

What a gem of a store. The people are very friendly and easy to find to get help. Prices are fair. Great neighbor helping out Cub Scouts etc. Love this store.

Always have what i need. Can always count on ACE. Helpfull employees. Good people. Always find other things to buy as well. Go in for 1 thing come out with 5.

Jerry knew exactly what I was trying to create (old time simple water level kit). Should have gone here 1st, instead of Lowes. No help from them...

I used to work hereand they have a very friendly and helpful staff, and they also work on small equipment weed eaters and blowers and the like

Very family-friendly people greeted me at the front door helped me with every aspect of what I was looking for would definitely recommend them

Tried to walk in at 6:25pm just to grab electrical tape. She locked the door in front of me and said we are closed. Terrible service.

My favorite Hardware store. Had questions about a home improvement project. Staff was helpful,friendly and knowledgeable. Thanks Ace!

So disappointed in their expertise. Even more disapointed with their knowledge of Stihl products. Think I will find another source.

These guys really care about the neighborhood! I called them at close and they were able to get me my parts. Thank you again Ace!

Have been by here multiple times in the past few weeks. Staff is helpful and store is well-stocked. Much easier than Home Depot.

Great place with an awesome staff who is always helpful and will order something for you if they don't have it. Love this place

Great hardware store. Very helpful. Richard will go out of his way to ensure you are satisfied. Highly recommend this store.

Always helpful and always quick Define you to see if they can help you. This is definitely the neighborhood hardware store.

Helpful member of Chasten Park area now for decades! They almost run up on you for providing assistance.

Great place!! They have awesome Stihl service center and repair shop with quick turnaround on equipment.

Excellent customer service. Each employee voluntarily asked if I need help. They even assisted. Thanks!

Went in to get a key copied. Salesperson damaged my key trying to manually do it. Still charged me $2.

The staff here are wonderful. The selection seems fine for an Ace but the service sets it apart!

I love this little hardware store. Has everything you need with very attentive customer service!

Great place to buy hard-to-find items nuts screws washers special hardware nice place to find it

Great place. Plenty of inventory and a wonderful staff. Everyone was helpful and friendly.

The Name say it all: ACE Hardware, you can find just what you're looking for and more.

Great customer service. Quality products like STIHL chainsaws, trimmers, and blowers.

Love Ace. Always the nicest folks. Little Green Egg from my company for Christmas.

The staff here is always super friendly and helpful. Shopping here is very easy.

Bought my first Big Green Egg there. Super friendly …

Nathan provided great customer service, much appreciated local hardware store!

Bad service. Lazy employees on their cellphone. I waited forever for help.

Nice store. Very helpful staff. Traffic in this area is horrible, however

Very helpful and the employees really know what they are talking about.

All it takes is one bad experience and you lose a customer for life

They cancelled my online order even though it says it is in stock.

Found everything I was looking for and great people happy to help

Nice selection, but the items seem to be generally overpriced.

They got good popsicle, strawberries lemonade is my favorite

Very helpful staff. Much prefer Ace over the other big guys

Nicest employees! Love going in this place. So helpful!!!

Great service and always helpful. Love my Ace Hardware!

Great neighborhood store with very friendly employees

Shopped here for 22 years. Great store and employees

Love our Ace ! They have the best service anywhere.

Excellent helpful staff and plenty of free parking

My local go to hardware place. Nice people too.

Great customer service with decent pricing.

Convenient, friendly folks, decent prices.

Best hardware store around, very helpful!

Good coustomer service very helpful staff

Consistently the Best service in Atlanta!

Nice store, employees are super helpful.

Staff is always friendly and helpful.

More like I fixit. "Ifixit, ibuyit."

Excelent people excelent service

Was ok no help in finding things

Nice place good customer service

Good selection and great service

Extremely helpful. Great staff!

Friendly people Always helpful

Staff is always very helpful.

Great service and good prices

Fair prices with great staff

Very friendly and helpful.

Great customer service

Very helpful staff

Great help.