Stay away if you think your reservation says it is guaranteed because it is not. Many client's today, including me, after waiting for 30 min in line to hear that my truck was unavailable. Maybe, in the evening. Excuse me? Utterly disrespectful to the consumer. It is a shame.

Not just another UHaul, the team cares about the customers and help everywhere they can. Daniel and Steve took good care of me with my trailer and rental unit, even with a password that didn’t work, quickly remedied. I’m a returning customer and will come back!

A little out of the way, but not too bad since it's off the highway. Be prepared for a long wait time, even if you are early. It's also possible even with a reservation that they overbook which wasn't nice to hear and almost happened to us.

There is a great great gentleman here who definitely loves his job and cares about the customers. His name is John (he has a 9 year old dog). He helped me a lot with my Trailer Ball Mount. If every employee was like him, I would never shop

Don't under any circumstances lock your keys in the truck you rent.. I payed for all the insurance and they still charged me $210 +tax to open the door.....it took roadside assistance 26 minutes to get to me and 7 minutes to open the door

I was taken aback by the unexpected fee for one-way trailer usage from U-Haul, which seemed contrary to their core service. Almost faced a double charge due to equipment being deemed "lost" at a different location. Access to the contract

The most horrible service ever. Avoid at any cost. For a confirmed reservation for mobile pickup, they did not even bother to check if they have the truck. No phone call response before me going there as well. Then they found out someone

I can say that it was the best U-hal place we've ever been to here in Montreal region. It's very well located - at least for us who live in Laval and are moving to Châteauguay. The team has THE BEST customer service team, in addition to

Beware of online booking system. Website confirmed my booking but when I arrived I was told I was double booked and would need to come back another day. The employee seemed fully aware the booking system was bad as it's happened before.

Terrible service. In order to successfully return the truck you have to endure an hours worth of work tampering with their terrible mobile app. As you struggle to take their very specific images, you are being charged for the time extra.

I visited this branch in early June and booked a truck to move from Montreal to Toronto. After the initial reservation date and before the pickup date, I checked the reservation schedule by visit or over the phone, and I received their

When returning the truck, the employee was very agressive, he verbally attacked us and was screaming at us because we didn't let him to return the truck for us. He was forcing us to get out of the truck so he takes control over it. We

The fuel gauge was in between two marks. At the time of pick up they made it to next in contract and when I drop off at same level in between two marks, they made it to previous one and charged me for 15 litres. It’s a big scam lol

if you want to waste your time, you're welcome. Scheduled a hitch installation, waited for it more than a month, as a result: * a mechanic is not available today;

The pick up was OK and the employee was very helpful and professional. The return my vehicle process after hours is too long and a complete waste of

Terrible customer service very rude and then they lie to charge you more about how full the gas was. Crazy how they are still allowed to function

Had two appointments with them for hitch installation only to come and find out they cannot do it. Don't buy their insurance, it is a joke.

Web site app and mobile app worked great... overall experience was A1. Congrats. Employe that served me was very kind, worth to mention!

Nice staff. Very difficult to get them to change correspondence to English. Another win for the Quebec government

The booking process was fast and well organized. Every step of the experience was flawless.