They change their opening hours with a tiny paper on their door! this is an essential service, if you change your hours it has to be clearly stated on your website/phone message. I need antibiotics for my kids at 9:30pm, specifically had the rx sent here cause they close at 10… well no, it’s 9pm now. worst service ever

Picking up prescriptions should not be so difficult but this Pharmaprix makes it such a long process. When a customer gives info, listen it’s very simple. Got “that’s the wrong phone number” today even though I’ve been going for years and haven’t switched. Employees should get glasses or clean the wax from their ears.

Horrible store owner. Super rude, no manners. I called to ask a question and they answered and hung up while I was talking. Not to mention their lack of staff. There is literally only 1 worker in the entire store. Horrible, horrible, horrible!! Stay away for your own sanity. Not to mention their ridiculous prices.

Horrible service from cashier , no greeting he was too busy having a conversation with his friend just standing at the cash . Loss prevention just followed me around as I tried to shop. And stock boys talking about how women these days are b****** in the hygiene aisle . Disgusting , who is managing this place ?!

Well kept large pharmacy with large fridges and freezers along one wall. There are also rows of other food products. This pharmacy's staff go out of their way to inform clients either in person or by phone when medications are out of stock and then call again to notify clients when it is again in stock.

If I could give NEGATIVE stars I would. The OWNER of the pharmacy (Arabic lady) is the most disrespectful person I have ever met. I witnessed her yell at one of her employees and make them cry in front of my eyes. She is beyond unethical and vicious. I pray for everyone that has to work with her.

The pharmacy is so poorly run. No one acknowledges you and leaves you waiting at the counter. Once you finally have their attention, it is as if you are inconveniencing them. Medications unavailable, no explanations and not helpful with what else to do. Time to change pharmacies!!

I went to inquire about the travel vaccine process and price. The old lady who was the owner of the pharmacy was very rude and asked me to go to Clsc. They don’t know how to speak with respect. Very sad looking at her age I was polite to her. I am never going there. …

They refused a little boy to use the toilet, the employees said they have but need ask the pharmacist, then the pharmacist said they don’t have , and the lady beside said the toilet was not working. So all the employees in Pharmaprix don’t use toilet the whole day.

the owner didn’t wanna take a return because the receipt didn’t wanna scan. How is it my problem that they gave me a receipt not scanning??? the guy was so rude acting like he cant put in the number manually. he screamed at another lady in front of me too. poor her

The staff are is friendly but you need to follow up with them regularly for updates on prescriptions. There have been several incidents where my doctor sent in prescriptions and I was never called by the pharmacy to say it was ready or received.

Pharmaprix Soad Tawfik on boul des sources, very disorganized, very low emphasis on customer service, and after experiencing their idea of a vaccination center today, we won't be returning. Crowded and confused with no one directing people.

Pharmacy is very bad. Store is good. I always have problems at the pharmacy. It's normal to have to fax a Rx 4 times in one day for them to finally say they got it (despite fax receipt confirmations on the side of the sender) it's normal to

Been going here for years and I cannot say how many times they made mistakes with our medication. One of the pharmacists even insisted on giving me medication that I specifically told her my wife could not use. We reluctantly gave in and my

Extremely terrible service!! The cashier of this store is ridiculous. She is so scared of getting the covid-19 virus even when she’s hiding behind the plastic board with the whole protective equipment. she rudely tells the customers to back

Manager Jacques giving some of the worst customer service I've ever encountered. Employees needed help fulfilling a manufacturer coupon so they called him over. I was using 3 coupons for 3 seperate products which was permitted by the coupon

Every single time i come to this pharmaprix, i get the worst service, terrible attitude from the pharmacist and people working behind the counter. Today i needed gravol, which some were behind the counter and the pharmacist Maria told me i

Please be aware of the cosmetics department are not providing professionalism after scheduling and purchasing what was needed for the wedding I was informed that I would be able to receive the makeup presented on me I am extremely thrilled

Please be advised to not buy anything from them in the area of the cosmetics they have lied to me after making an arrangement for a wedding makeup do and then they cancel it one day before without having to be responsible for what we have

Worst pharmacy! Super slow, super disorganized, unprofessional, pharmacist is not pleasant (the technicians are mostly friendly). They say they will call you when your medication is ready (that they had to order and get days later because

I wanted to do a one-time retrieval of my medication (I usually go to a different pharmaprix downtown). The lady at the counter, instead of admitting that she couldn’t see my prescription, made up the lie that my doctor said I should stop

the pharmacy department is rude, when we order the medication to be picked up, they are never ready we have to wait there 20mins before we get served. i ordered medication April 30 and i get a called today the person was so rude (Souta or

Very rude arabic lady that works as a pharmacist there. No help at all, seems like she's always annoyed at something. Went to get covid rapid test for travel, she makes a clerical mistake and then proceeds to the white out the mistake and

In my 10 years of having a child who needs daily medication I have never dealt with a more inept pharmacy. Despite repeated, monthly conversations for over FOUR years about the need for medication to be available before doses run out, my

Simply called for information about a specific product in the cosmetic. Lady was full of attitude as if I was bothering her. Then confirmed they have the product without looking, when I asked for the price, she said "we don't give prices

Gave my girlfriend the wrong medication which could have been a serious issue had she not noticed. The worst part is she gave the wrong prescription because she was rude on the phone, kept interrupting and acted as if she was better than

Signed up for the flu shot online thru clic-sante. My appointment was for 5:00. Arrived early as instructed. The lady registering patients is taking forever. So disorganized. There are people everywhere. There are no clear indication of

They are usually good. Usual waits are 15 minutes for the pharmacy... The one time I called ahead with 1.5 hours notice for a perscription it wasn't complete when I arrived. If you ask them to call your doctor to renew your perscription

Made an online appointment for flu shot. It says $15.00 everywhere including the confirmation. To my utter shock the total was $52. The lady at the cash was very rude and didn't say a word other than I know everyone gets a shock due to

The staff at the cash on Jan. 5, 2020 at 9:30pm were extremely rude. Three employees were talking, and when I approached them to pay they stopped talking. Before getting closer the cashier asked how I would like to pay because she just

Shopping today at this store which is very close to my home i frequent here. I got to the cash to checkout my stuff and notice i was being charged regular price for an item that had a sale price on it. when i brought it to the cashiers

I can’t believe this guys a supervisor. When I walked in he was arguing with a customer, the customer was speaking English and the manager kept speaking French. Then I go to pay and he’s doing the same to me. Being from Ontario I don’t

I bought a 2l milk yesterday that expires In 2 days which I unfortunately didn’t notice when in store. When I called the store they said they’re unable to replace it as the date is still good and now have to try and finish a milk that

I have worked in pharmacies in Quebec for decades and there is no such a thing as a perfect pharmacy. This Pharmaprix, specially the lab, provides very good service. Recently my elderly mother dropped in because she had forgotten her

Staff is always on the ball and are extremely helpful. They're very friendly and willing to go the extra mile to help you out. I am a frequent shopper there and I've dealt with every one of the staff members and they are all notable.

Wow. Just wow. Not sure about the rest of the store, but the pharmacy has got to be one of the worst, most disorganized I've ever been to. Medicine is never ready on time (even when they tell you it's ready for pickup). Prescriptions

What a Disgusting way to treat their customers, I’d give 0 or less if I could.. Just walked out of this store with possibly the WORST experience in a store ever. Their employee walked in YELLING at the 4 of us customers in the

The most terrible service from the pharmacy. After years of various issues and frustration I finally changed my pharmacy. They have no customer service at all and the mistakes they make are beyond any business sense.

If I could give less than 1 star I would. I just saw someone, who didn’t look like the owner of the store, say that she is the owner and yell on a customer. Absolutely unprofessional. Never buying here again.

Wish I could give 0!! Stay away from the pharmacy!!!! Spineless idiots! Sent a prescription a week ago and I go to pick it up they don’t have it. So convenient just push the blame. Stay away and be warned!

Rude arabic lady working in the pharmacy department. I asked her a few questions about "rapid tests", she suggested to call my minister. I was in disbelieve, what kind of service is this.

I shopped today from this store. Cosmetic stuff too good but chasers need to learn how behave & explain to your customer if they don’t have full information & knowledge about anything.

Overall it's an okay pharmacy. I do notice the lack of staff and it looks like the staff in the back doing the meds are under lots of stress... Not sure if it's a lack of leadership.

Went in tonight (Saturday) the guy told me they are closed at 9pm so they need to update hours. Good prices on the things I needed but customer service could be friendlier

The worst customer service I have ever had at the pharmacy The pharmacist don’t even understand English or French properly ,poor communication with Clints .

I went to the pharmacy today on 4 April. The pharmacist and one of the staff who attended to customer at pick up counter are unpleasant and not friendly.

Alex is a nice pharmacist! I came late with a prescription with a lot of pain He prepared the medicine and called me when it was done! Thank you!

There is a great selection of products and the pharmacy is very supportive to your needs and they are patient with there clients.

Soad (the owner) is horrible. Please do not come here. She’s sneaky and is very unprofessional

February 18, 2017 - 5:30pm 3781 Boulevard des Sources, Dollard-des-Ormeaux, QC H9B