Underground By Journeys

38 reviews

7611 W Thomas Rd, Phoenix, AZ 85033

www.journeys.com

+16232473147

About

Underground By Journeys is a Shoe store located at 7611 W Thomas Rd, Phoenix, AZ 85033. It has received 38 reviews with an average rating of 4.0 stars.

Photos

Hours

Monday10AM-9PM
Tuesday10AM-9PM
Wednesday10AM-9PM
Thursday11AM-6PM
Friday10AM-9PM
Saturday10AM-9PM
Sunday10AM-9PM

F.A.Q

Frequently Asked Questions

  • The address of Underground By Journeys: 7611 W Thomas Rd, Phoenix, AZ 85033

  • Underground By Journeys has 4.0 stars from 38 reviews

  • Shoe store

  • "If we could leave NO stars I would! Me and my husband went on Friday night to go look & maybe buy some shoes , the two unprofessional girls working… had the worst customer service ever!! Like girls don’t have an attitude , cus you stuck working retail on a Friday night! The sec we walked in they were watching us like we were gonna steal a shoe or something , my husband asked for change ($1"

    "Well I went to buy some damn shoes today and stupid girl named riri wanna be rhianna complained because I wanted to try on 3 pairs of shoes and she fr said " they are back" so riri hope you get fired"

    "Was great! We tried 2 other shoe stores and they were out of stock! Journey's had exactly what we wanted! Staff was very friendly and helpful!"

    "Starting off by complimenting the wild styles Journeys carries"

    "Friendly service a good place for their audience of people"

Reviews

  • Paulina Garcia

If we could leave NO stars I would! Me and my husband went on Friday night to go look & maybe buy some shoes , the two unprofessional girls working… had the worst customer service ever!! Like girls don’t have an attitude , cus you stuck working retail on a Friday night! The sec we walked in they were watching us like we were gonna steal a shoe or something , my husband asked for change ($1.00) and the unprofessional “manager” I’m assuming she was .. was checking and marking the dollar bill .. like we were trying to give them a fake dollar , after we already had a pair shoes ready to purchase.. so it wasn’t like we weren’t buying anything. They just made the whole experience at this location so uncomfortable. Again the lack of professionalism was so sad here.. didn’t get the girls names , of course no name tags (even tho I’m sure that’s apart of uniform)… Journeys lost a purchase because of these two girls ignorance and lack of customer service skills. Get better employees guys!

  • mayte pacheco

Well I went to buy some damn shoes today and stupid girl named riri wanna be rhianna complained because I wanted to try on 3 pairs of shoes and she fr said " they are back" so riri hope you get fired

  • gilbertjr1000

Was great! We tried 2 other shoe stores and they were out of stock! Journey's had exactly what we wanted! Staff was very friendly and helpful!

  • Mar Vel

Starting off by complimenting the wild styles Journeys carries. The staff was on their A game and very helpful.

  • Prince Collateta

Friendly service a good place for their audience of people

  • Monique Cooper

Friendly staff and very helpful.

  • adrian cabral

Excellent customer service

  • Harli Ponce

Very good. Bought shoes.

  • Priscilla Ramos

I don't remember going 6

  • rachel Gonzales

Very attentive staff!

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