524 reviews

2949 Main St Unit #4, Vancouver, BC V5T 3G4, Canada




Tisol is a Pet store located at 2949 Main St Unit #4, Vancouver, BC V5T 3G4, Canada. It has received 524 reviews with an average rating of 4.4 stars.





Frequently Asked Questions

  • The address of Tisol: 2949 Main St Unit #4, Vancouver, BC V5T 3G4, Canada

  • Tisol has 4.4 stars from 524 reviews

  • Pet store

  • "Having been a loyal customer for well over a year, I can't help but praise the consistently outstanding customer service at this establishment"

    "I love that this is a local chain"

    "I am so impressed with the service and care that I receive at this store"

    "Ordered a very expensive water bottle and drove 30 min to the store to pick it up"

    "A pet store with dedicated friendly staff that are extremely knowledgeable about their discipline"


  • leonard fong

Having been a loyal customer for well over a year, I can't help but praise the consistently outstanding customer service at this establishment. The extensive variety of cat food and toys creates a delightful shopping experience, making each visit a pleasure. Without hesitation, I wholeheartedly recommend it to fellow feline enthusiasts. …

  • Donna Eng

I love that this is a local chain. At least they started out that way. They still cater to and support our local market and causes. I find they have a great selection of pet food and products and their prices are very competitive. The staff is always friendly and helpful - appreciate when they take my heavy bulk purchases to the car!

  • Stacey Klyne

I am so impressed with the service and care that I receive at this store. I have had some food challenges with my senior cat and have had to change my food a few times over the last 3 months. They are so accommodating and try to find something that will work. They take the used bag back and replace it with something new.

  • Karen Fraser

Ordered a very expensive water bottle and drove 30 min to the store to pick it up. None of the staff were knowledgeable in how to use the water bottle and could not explain; they helped customer after customer ahead of me because they were not familiar with the product. Left the store empty handed and frustrated :(

  • Prettech Canada

A pet store with dedicated friendly staff that are extremely knowledgeable about their discipline. They have a large selection of toys a great selection of various food and treats with no shortage of goodies for your pet as they come in the front door staff always greet you with a smile and are happy to assist

  • Mark Finn

Emilo was fantastic! My wife and I could.not chat and she thought the items were undelivered. However they had already come inside the house when I got home! :) Excellent customer service from Emilo! If you have not tried this company do yourself a favor and switch over, they will take great care of you.

  • Faizal Alladina

I come all the way from the west end with horrendous traffic to this store because Tyler, the store manager is fantastic. He is kind attentive and goes out of his way to provide us information about products and current promotions. I wish there were more staff like Tyler! He is a true gem.

  • CF

Tisol is a very big store that has extensive varietys! Moved here from california and was feeding my puppers stella and chewys which is a cali brand. Found it here with a wide variety for very good prices! Toys much cheaper than the surrounding competitors too!

  • PS

Great customer service. Most of the people who work in there are helpful and smile, even on a rainy, busy evening. Our cat is happy and send thanks to them. Although it is expensive. Wheelchair accessible but not hard of hearing or Braille tracks or Charts.

  • Amber WS

Huge variety of cat foods, dog foods, fish and bird foods, toys, beds, towers, I’m guessing if you have any non-exotic pet, you’ll get what you need here. The staff is all lovely and warm. The store is LGBTQ+ friendly, and this is reflected

  • Alexis Howe

The only pet store I have found with a wide selection of chicken-free foods and treats for a reasonable price. My dog has allergies and usually we only have one option without chicken. This place has countless options of quality food with a

  • Katie Parker

The best!! I love this Pet store. The staff are always super friendly and knowledgable. Great selection of high quality dog food. I recently brought my Pomeranian in on his birthday and they gave him a free doggy bag of treats to celebrate!

  • P Reimer

I honestly can’t stand this pet store, it’s just close to my work so sometimes I have to get my dog/cat food here. it’s always jampacked with employees who are just chatting to each other and always standing in my way. I’m carrying cans of

  • Maria Royston

Multiple times I've heard the staff make recommendation that lose them a sale but benefit the customer. for example, a woman came in looking for a flea removal product for her cat and they told her to consult a vet for the best treatment ,

  • Julia Hornyak

Very good caring workers and excellent selection always fresh treats there only thing is I was wondering when or if they would consider increasing the Seniors discount as it has been 10% for the last 20 years or so and the price of treats

  • Catherine Pham

My go to PetValu branch store when it comes to my puppy's needs. The staff at this Tisol are knowledgeable and incredibly friendly, especially Tyler! I have never once had a bad experience coming here. He's helped me with various things I

  • Jacquelin Benito

This review is specifically for a sales associate named Sandy. Sandy helped me by calling many stores to track down a clearance item, and eventually ordered it from a warehouse for me. She definitely went above and beyond. I have shopped

  • Kai Drummond

This is a great shop for dedicated cat and dog owners. There's a little bit of stuff here for those with other pets as well, like rodents, birds, fish, and even a bit of reptile equipment - but by and large, this is a cat and dog supply

  • Jes

Haven't spent too much time here, but there selection is pretty good, the store size is big enough to carry a lot of variety of foods. I keep going back because they carry the brand I like in all varieties and sizes and at a good price.

  • M L

The staff are very helpful and will patiently explain what foods are best for your pet. They have a great selection of the Canadian made pet foods, which tend to be more expensive than the supermarket but it's healthier for your pets so

  • LJ

When is a Tisol not a Tisol? I popped into the Main St location to exchange a bag of dog food that my dog wouldn’t eat. I purchased it at another Tisol location, but as I was closer to Main St I figured I would do the exchange there. I

  • Chris Ng

Friendly staff! I got a small sampler bag of food for our finicky dog to try which is super nice. The loyalty program gives a free bag of food after 12. Our dog only weighs 6 lbs so we don't go through a ton of food but we'll get there!

  • megan harvey

Awesome petstore. Achilles (my German Shepherd) and I are homeless and often go there for his food. Staff does not treat us like lower class citizens like a lot of places do. Instead they are friendly, and point out to me when there is

  • Shanda Assmus

Went in asking about how to find right food for my new rescue and the staff were so helpful! They gave me many free samples and let me know they exchange the bag if he doesn't like it.. also gave my fur baby lots of loving :)

  • Daisy Chen

Best pet store ever. Staff are usually animal enthusiasts themselves and are amazingly helpful and knowledgeable. When I adopted a kitten, they gave me a bunch of coupons, free bag of food and name tag and some great advice.

  • Daniela Galidor

Huge store with lots of variety in products for dogs and cats to smaller pets too. I liked the service too. Their products are priced fairly and very good quality, would recommend coming here for anything for your pet!

  • Life Of Why

Great little pet supply shop. Was very easy to find what I needed. Parking is free and readily available on the premises. Pay parking on the street. Customer service is great also. I recommend a visit, bring your pet!

  • Ruo Su Zhang

Great place! Employees are sometimes difficult to find around the store or are chatting to each other but they are very friendly once they are helping you. They also are great in helping you find the things you need.

  • Cyrus Kong

We were there today and the staff Christine is so friendly and knowledgeable. She answered our questions effectively and provided us with trusted advice on the puppy food selection for our puppy. Hands down.

  • Cassandra Gordon

I had a wonderful woman helping me find a suitable food for our new picky eating puppy. The staff who helped was knowledgeable, kind, and supportive without making me feel silly for asking questions.

  • Hayley L

Really good pet store, good stock of raw food especially. Probably the best prices around for raw pet food. Staff have always been super helpful and friendly as well. If your pet requires

  • Sarah H

I used to order all of my pet supplies here and had good service and delivery. They do not accept online orders and you must phone and speak with a person to place an order for delivery.

  • Sera Marie Blaze

So lucky that the Main Street Tisol location is my local pet shop. The staff are all so awesome with the clients, each other, and most importantly, the four legged friends that come in!

  • Marlene Philip

Wiw what a friendly pet store to enter. I bought an outfit for my wee Bella also a matching Tam..Great for photos. So cute! We keft feeling happy, will return.

  • Roxie Pepper

They are always friendly and helpful with my online orders for pick up. My dog loves that they offer treats behind the counter and tries his best to

  • Griffin Jackson

Awesome store. A lot of cat products are available here which isn't always the case with pet stores. Best prices in town for litter as well.

  • Karley Terekhina

These people love your pets. ☺️ Always friendly to humans. They carry a variety of food and fun for our cats. Their favourite is the grass.

  • Kyle Legare

Store Nice large store with tons of options available for your pet. They carry a lot of respected local brands and high-quality treats.

  • Anneke Smith

First time here..Kitten Sitting. Went in for chew toys and cable chewing deterrent..very friendly and helpful. Thanks, Tisol.

  • jan grue

If I could give 10 stars I would. For over 10 years I've had the best ,most considerate experience at this store.

  • Tali Tal

I used to shop at tisol all the time but since Sara left the service is not the same anymore in my opinion

  • Tario Sultan

This location of Tisol is quite big and carries tons of cat, dog and other pet supplies, etc.

  • maria opocensky

If I could give a half star, that would be my choice. Worst experience ever!!!!!

  • Gloria

Good selection, very knowledgeable and friendly staff. Con: no dog wash station

  • Jay Lind

My local pet shop, always stocked and really friendly and helpful staff.

  • T Lundy

Great place always have what my Kitteh's need and the staff are awesome

  • Michelle Crichton

Many pet products at reasonable prices. Friendly staff.

  • Nastasja Towe

It was great, staff were helpful. Covid-19 stuff:

  • Leah Christ

The team is always so lovely and helpful! …

  • Law Rence “_” H

So good to have it open on New Year’s Day

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