Planet Fitness is a great gym for individuals looking for an affordable and no-frills fitness experience. As a member for the past year, I have found their facilities to be clean, well-maintained, and equipped with everything I need for my workouts. One of the standout features of Planet Fitness is its affordable membership fees. With their basic membership, I pay a reasonable monthly fee and gain access to all the necessary exercise equipment, including cardio machines, weights, and resistance training equipment. This makes it a cost-effective option for those on a budget or who don't want to overpay for unnecessary amenities. Another aspect that I appreciate about Planet Fitness is its welcoming and non-judgmental atmosphere. The gym promotes a "Judgment Free Zone" policy, which ensures that everyone feels comfortable and accepted, regardless of their fitness level or appearance. This policy creates a supportive environment, where members can focus on their workouts without feeling self-conscious or intimidated. The staff at Planet Fitness are always friendly and helpful. Whether it's answering questions, offering assistance with equipment, or providing guidance on fitness routines, they are knowledgeable and approachable. They genuinely seem to care about the well-being and progress of their members, and their positive attitude contributes to the overall pleasant gym experience. The gym is always kept clean and well-maintained. The equipment is regularly serviced, and sanitization stations are readily available throughout the facility. I have never encountered any issues with broken equipment or unclean areas, which demonstrates the gym's commitment to a hygienic environment. While Planet Fitness may not have all the luxurious amenities found in more expensive gyms, such as swimming pools or full-service spas, it offers everything needed for a solid workout. The gym is well-equipped with a variety of machines, ample space for stretching or functional exercises, and a designated area for free weights. However, one drawback of Planet Fitness is its limited class offerings. They do provide a few group fitness classes, but the selection may not be as extensive as other gyms. If group classes are an essential part of your fitness routine, you may find the options at Planet Fitness to be somewhat lacking. Overall, I highly recommend Planet Fitness for individuals seeking an affordable and unpretentious gym experience. With its low-cost membership, welcoming atmosphere, and well-maintained facilities, it is an excellent choice for those looking to prioritize their fitness without breaking the bank.

I recently canceled my membership after being a member for six long months, and I must say, my experience was nothing short of frustrating. This gym has demonstrated a complete lack of understanding when it comes to dealing with its members. From the inadequate member service to the constant overcrowding, it was an overall disappointment. First and foremost, the gym staff seemed completely clueless about how to handle member concerns and provide satisfactory assistance. Whenever I approached them with questions or issues, they appeared uninterested and unhelpful. Their lack of knowledge and commitment to member satisfaction was truly appalling. It felt like they were simply going through the motions, without any real understanding of the importance of providing excellent customer service. Additionally, the overcrowding at this gym was a constant headache. Each time I visited, I found myself waiting for long periods just to access the equipment I needed for my workout. It was incredibly frustrating and counterproductive to have to waste precious time waiting for someone to finish their sets. The gym seemed to have no effective system in place to manage the high number of members, resulting in an unpleasant and chaotic environment. Furthermore, the gym management seemed completely indifferent to the overcrowding issue. There were no efforts made to address this problem, such as implementing a reservation system or expanding the gym's facilities. It felt as though they were more focused on attracting new members than providing a quality experience for the existing ones. Overall, my experience was highly disappointing. The staff's lack of knowledge and commitment to member satisfaction, coupled with the constant overcrowding, made it impossible for me to continue my membership. I would strongly advise anyone considering joining this gym to think twice before committing their time and money. There are certainly better options available that prioritize member experience and offer a more conducive workout environment

So far I've visited four Planet Fitness gyms in the DFW Metroplex. Before my visit I read many of the reviews online. Fortunately my visit went quite well. I wasn't interested in working out but wanted to try the Black Card Spa treatment. I was greeted upon entry by the csr who scanned me in, I proceeded straight to the locker rooms and upon entry felt as if was I had left Planet Fitness and entered a hotel/high school locker room. Gone were the typical purple and gold color motif. There were paper towel filled trash cans in every room. A couple of tiny electric fans bejng used to circulate air. Upon exit both the water fountains were temporarily out of order. The paper towel trash seemed to be from a shortage of staff. Too many people enter and leave the facility for the csr to be cleaning up while simultaneously working the front desk. But enough of the negative, that Planet Fitness Black Card is worth its weight in gold. That spa experience especially the hydro massage was off the chain. The ability to adjust zones, adjust the pressure, focus on one or more areas, made that a true spa experience. The shift lead Jeff is really knowledgeable about the hydro massage and everything PF. His ability to multitask is uncanny. Overall this is a cool small gym for a quick workout or massage while visiting north Dallas. Just wanted to give an update on this gym location. It seems that during the week the cleaning staff is on point, keeping the facilities and facility clean and functional but on the weekends when they have a staff of one, facility cleanliness is the first thing that slips. I was really wanting to change this to my home gym but I will continue to look for another one.

Find another gym! I wanted to like this planet fitness but really I couldn't even bring myself to go there. The bathrooms were filthy on many occasions and two times when I was there, there was a man walking around harassing women and talking to himself. I felt unsafe. My husband said there was pee on the bathroom floor in the men's room every time he was there. He eventually just stopped using the bathroom. Beyond that, the staff will purposefully mislead you regarding your bill. My husband wanted to downgrade his membership since we weren't using all of the perks. They basically told him it would cost him more to downgrade, because he would be paying fees. But the employee left him know that he can cancel, downgrade, whatever he wants, after our year long contract was up after May. Well, they purposely didn't let us know that right when that contract is up, we will each be charged a yearly fee that is "non-refundable" because we "agreed to it on your contract." OH - you can only cancel in person, and we were out of town for the MDW holiday and returned the day after they charged us, and we called them to cancel. Of course they wouldn't accept that and we had to go in person. If we had just canceled when we wanted to, paid the fee, we would have saved every monthly payment we paid plus $84.44 in fees. The employee let us know we could contact a manager to dispute paying the yearly fee (since we did, in fact, cancel just days after our contract ended) and we NEVER heard back from anyone. Very frustrating, misleading experience.

They do not care about you. The managers and owners are obnoxious. They do not respect you. They took money from me several times over the course of my membership without asking for permission. They always had a good excuse to do it like "I don't understand what happened" or "it should not have been this way". The real problem start when you want to regularize and need to talk to somebody then the nightmare starts. You will have to deal with a lot of disrespect. That is their business model in general, search on Google and look at the reviews and why they have been sued in the past. The management at this location is unethical employing young manager with no customer service skills and respect for their clients. At the end you have what you pay for. Do not listen to their fake reply at the bottom of this.

10/29/22 Update: Great place to workout. Management is responsive to feedback and staff is super friendly. I like how clean everything is and sanitizing stations always full. Thank you! 10/18/22 Update: The staff is still friendly and welcoming. Yes, the gym still gets busy, but not an as big of an issue as having 3 of 4 stair machines consistently broken ever since you've been a member. I joined to get access to these machines and its always a hassle to be in line for someone every single time. Please repair or replace them! Three stars till then. Sorry. Original review: Recently been visiting this location. Staff is always friendly. I think the only issue is that it gets really packed here. No free space area and you have to wait for machines to open up sometimes. Overall, it gets the job done.

So i decided to go to this location as its my home gym for planet fitness. Very disappointed in this location as there is no one wearing mask especially with covid19 going on. I have been to other locations and u have to wear a mask inside the gyms no matter the workout. Also the workers are just at the front desk with no mask on themselves very upsetting to have this as my home gym. I did not feel safe and like it was up to standards as mask wearing and putring health and safety first. I am thinking of changing this as my home gym they don't care about health and safety here as this pandemic is going on as well. No hand sanitizer stations one bottle of cleaner where paper towels located. It clearly states need to wear mask on door in the picture and no one was wearing a mask

This was location that made me quit planet fitness. The staff is very nice and they are always cleaning. BUT if you really want to have a serious workout HERE IS IMPOSSIBLE. Nobody re rack the weights, the people TAKE THE MACHINES FOR HOURS, and they are disrespectful with you if you ask them to re rack the weight THEY WERE USING. The staff needs to start educating the customers on how they have to behave in a public gym. Go to this location if your are an amateur, if you want to deal with obnoxious people, if you have nothing to do to waste all day trying to get your workout done and want to just go for fun. If you are more serious about working out RUN AWAY from planet fitness AND THANK GOD THIS WAS MY LAST DAY HERE.

I visited this location from out of town. Compared to my home club, the upkeep of this location is shocking. The weight machines were not well maintained at all. They all need greasing and maintenance. One of the machines in the 30 minute express circuit was out of order. I wasn’t surprised given the condition of the other machines. In the women’s locker room, towel hooks were broken off and there were no shelves in the showers to put toiletries on. The lockers are see through so I didn’t feel secure leaving my bag, and they are also somehow too small to fit a regular sized gym bag in. This club is in a nice location. Hopefully Planet Fitness will put some time and money into maintaining this club going forward.

I’ve called 3 times to solve a transfer issue I have to a new home gym because not even the manager in my new location could, not even customer service, nor the personal at this gym could solve the issue. 3 times and the manager is never there, they say that the manager is going to give me a call but I’m still waiting for it. Now I just wanna cancel but I no longer live in Texas. I’m stuck with this membership and they keep withdrawing from my account. Nobody likes being stuck in these situations. Not you, nor me, no one. You know it feels like scam when you no longer use a membership and you can’t be out of it.

I haven’t been to this planet fitness in quite awhile because I don’t work in Addison anymore but I absolutely miss this planet fitness! They have way more machines inside than any other planet fitness I’ve been to. Also, they actually have a personal trainer inside that helps you with your workouts which is included in your gym membership!!! I lost 75lbs back in August 2019, when I started out working out at this location in August 2018. I love the cleanliness, the many different machines, the personal trainer, customer service etc Keep up the good work guys!!!!!

I visited this place once in a week and I always have some arguments with the spanish guy! He wants to give me 5 minutes only in the massage chair! All the PF that I visited give me 10 minutes in the hydrobed and also 10 minutes in the chair massage! So, what's happening in this place? Also, the place is not crowded Managers give training to this young guy! This is the four time that I have delays in this place.There is a competency! Take care of the several years black card members! Give some goods instruction to this ignorant youngsters!

Nice staff, clean facilities, it would be almost perfect if the place had a few fans in there. I don't understand how you can have a gym without moving air circulation, because those air conditioning Vince are only keeping things cool up in the air and not helping anybody on the ground. Planet fitness, can you please look into some fans mounted in the corners or up top? I sweat pretty much the moment I get on a machine compared to anywhere else I've worked out before.

ABOUT THREE MONTHS and still waiting to hear from the manager or a simple email reply. Your autommated answers for reviews are pointless. This Planet Fitness is awful! *** TWO WEEKS UPDATE: Still waiting on the manager to answer back about my situation. Definitely, they don't care about customers nor safety on their premises. *** There are thieves on premises. Someone broke into the lockers and stole. Staff wasn't able to help. Location not recommended.

Pros: -less busy than other locations I’ve been to -Friendly staff that are great at greeting and cleaning the areas Cons: -About half the size of the Plano location -I don’t ever use gym showers, but old, janky broken benches in the shower area -The knob you pull (to adjust the height) on all but one or two of the cable machines is missing. (Just the small metal peg that’s underneath the knob remains, making it more difficult to adjust)

This gym is on a steady fall. I have been a member here about 3 months now and the things that were broken day 1 are still broken! 1/4 stair masters works. Most the treadmills are starting to skip. 1/4 mens showers not working just dripping water. Notified front desk 2 weeks ago no response. There is always 2 people at the front desk but only thing ever see get done is changing out the spray bottles. Please MAINTAIN the gym.

I was in the area having repairs performed on my vehicle and walked over to this PF to my surprise as small as this gyms appears I was able to efficiently move through my working sets of several different exercises effectively. The staff Carlos and Beto provide beyond exceptional customer service and are very knowledgeable about their club. This PF appears to be clean and well maintained. I recommend.

This is my home gym. It was such a surprise and nice to walk in and see all new cardio equipment and a revamped workout area also with some new equipment. Long overdue for this little gym. Thank you PF franchisor!!! Just an after thought it, would be nice if PF could figure out some sort of fan solution provide air circulation. Thanks in advance for taking the time to read this and respond.

Today, December 22, 2023, I go to Planet Fitness, and I had the worst customer service I have ever had. my earplugs fall to the ground, and a woman starts working on that in front of me give to front desk. When I ask them, they say did not see it. If ladies is not with they do not give to me. How staff members refuse to return my personal belongings. I canceled my membership.

The worst planet fitness by far. They have 4 stair masters, 3 have been broken for months, and if they ever do get fixed, they break again almost immediately. The place is tiny and has the least amount of equipment and no matter what day or time its always busy. They have almost no space to do floor exercises on the mat. Seriously avoid this one if you can.

They charged me for trying to workout with my sister. And the sociopaths that lift there think taking an hour on of the only 3 bars is somehow fair to other members especially when they spend 90% of the time on their phone. Use the one in Plano instead if you can and spare yourself the trouble

Planet Fitness in Dallas TX is nothing but scum. The gym on Alpha Rd is nothing but filthy organized criminal gang activity. My hope is they shut the place down. The garage is filth! Their security is low-life African human traffic! Unerving and disgusting!

07/03/2023 Dirty and smelly. The showers in the women's locker room have used personal items in them and are dirty. The toilet stalls had trash on the floor and toilet paper everywhere. Sinks were dirty with used paper towels all over the counter. Gross...

Staff was patient and attentive to my concerns with registering. Not the best gym but it’s what you expect from a planet fitness. Has most of the equipment you would need! Only complaint is the leg machines are cluttered together with little space.

I love planet fitness the staff is very pleasant to be around , friendly , welcoming they also assist you in every possible way the place is always cleaned and sanitized I highly reccomend this location I love the massage chair and workout area

I like this location. The kids are respectful at the desk and very nice to work with. Today the guy was especially a blessing to me. Was around 2pm Sunday 30 October. Idk of his name, but he made me smile. Great customer service

It's ok if all you're trying to do is get a workout and can ignore the crowd. Showers are constantly dirty and could use a good scrub/steam cleaning.. The staff is always friendly though. They replaced the shower curtains lol

A lil crowded during the week evenings but that's expected due to the size and location. Weekends are perfect! Love the stairmasters at this location, the fans ❤️! Always clean, smells fresh upon entrance, and friendly staff.

It has been more than three weeks since I requested a machine to get fix and still waiting. I strongly believe that it was just the belt came off so, it is a quick fix. Why the wait! Give the tools and I will fix it myself.

Here visiting Dallas from Houston. Came to work out everyone was very helpful and kind. Everything was clean..Work out stations were clean. Restrooms were clean. Next time I'm in town I will be revisiting. Good job guys!!

A planet/gym with no ceiling fans... even over cardio? Crazy in texas for sure. I'd forgive the squished tight space of equipment if it wasn't such poor air ventilation. I usually LOVE PF facilities too. A shame.

They do everything I was hoping for and more. I generally have lowish expectations when I'll be helped by lowish paid sectors of society. These people are top notch. They keep the place clean. Zero complaints.

There was this lady at the front desk she was nice to everyone but me. He said she didn't see me but she did see me. She was saying I don't have to be rude. You don't say that to a guest

I stopped going here a year ago since the equipment is always broken and the water fountain barely worked. A year later, the water fountain is even worse.

Very clean here. You know for public guns especially ones like this that's unusual. You can tell the staff really play their part, but so do the guest.

It is a little older than some of the other PF facilities I have visited, but it is always clean. Everyone is very respectful. Good gym and value.

Machines here need to be greased and properly taken care of. Many of them are creaking and shaking

I know I'm too broke for LA fitness.. but is it too much to ask to get walls around the toilet?

Would be better if people didn't camp out at the Smith machines. Can never get to use one.

Great atmosphere. Great customer service. I love this gym