I am very disappointed with the services of the Philippine Embassy in Berlin. I have requested SPAs for two different documents and received two SPAs but only for one document. I wonder how that happened knowing that I submitted two different documents with copies attached with them. When I called them to inform the error, the staff from the authentication department tried to talk his way out without apologizing and even asked me to pay for the courier fee, even though it is their mistake. Eventually, the staff agreed to send the corrected document but didn't expedite the delivery although I have originally paid for an expedited delivery worth 77 euros. As of today, I still haven't received the corrected SPA, and when I asked them by email for the tracking number and courier company (so I can track the document) their only reply was that they sent the document already a week ago. Again without any apologies, explanation, or direct answer to my question which I think is very rude. I think what is lacking with the staff is empathy and genuine customer service. I hope their way of dealing can be improved, that instead of acting defensive and being rude, there should be a genuine urge to help Filipinos living in Germany.

Noone picks up the emergency phone on Friday night. They did get us a visa in half a day on Monday, so raising my review from 2 to 4 stars!

I love my country. Perfect service of this embassy.