I would give them 0 stars if Google would allow me to post my review without giving them any stars. I gave them 1 star just to get my review posted and to hopefully help others avoid this nightmare. I wish I would have done my research a little better about this company before I rented with them as I would have been able to avoid the headache that has come from this experience. Do yourself a favor and pay the extra money for a car with a better rental company. There were unauthorized charges made to my credit card account. They made this charge, AFTER I had already paid in full for the car and dropped the car off. I couldn't get a hold of anyone at the airport to find out what the charges were for and had to make MULTIPLE calls to the "customer service" line. Once I finally got a copy of the invoice to see what the charges were, I found it was for PDW which I had declined along with all other insurance when I picked up the rental. I was told that I could start a dispute and I would have an answer within 42-78 (2-3 days) hours and should see the refund in that time to my account. It has been 5 days and I haven't heard from anyone so to add to the inconvenience of this entire ordeal I had to call and cancel my credit card and request a new one and start a dispute with them. This entire ordeal has been an ABSOLUTE nightmare and I wouldn't wish this upon even my worst enemy. I will NEVER recommend or use Payless Car Rental ever again. I filled out the customer satisfaction survey that they sent me and the response at the end of the survey is completely laughable because based on all of the reviews that I have read, dating back up to 4 years ago, they don't do anything to make improvements to the company. Here is the response at the end of the survey: "Thank you, your survey has been submitted. We appreciate your participation and feedback. We regularly make improvements to our service as a result of the valuable feedback we receive from our customers. We look forward to serving you in the future."

SPARK NOTES: If I could give them 0 stars I would. I was quoted for $146 and was charged a total of $510. This was complete highway robbery and I have basically no recourse of action. I was quoted at $146. When I went to pick up my rental car she asked if I wanted to insure my rental for $24.99 per day I agreed. I rented my car for 4 days. With that math I should be at about $250. With even a 30% total on taxes and service fees I would be looking at $325. This alone is pretty outrageous seeing as I was quoted at $146. However, I will accept the fault in that for not reading the fine print. My car rental agent KIM at the Nashville Airport charged me $550. This is completely outrageous. When the initial charge of $400 went on my card I questioned her and said why is this so high and she stated that it was a damage deposit and it would be refunded when I returned the car. Apparently this was not true at all. When I returned the car I again questioned the charges. I was refunded $40 for the gas I pre-purchased and did not use. This brought my grand total down to $510. Still close to 3.5x what I was quoted. The rental service counter informed me that I purchased a 2 million dollar insurance plan for a total of $52 per day. This was not made clear to me at all and I specifically ONLY asked for the base insurance of $24.99 per day. I then called the customer service number where I was told I would receive an email in 72 hours with a decision on whether or not my money would be refunded. When I asked to speak to Alex the customer service agent’s supervisor he stated he did not have one and I could not speak to anyone else. When I proceeded to question the accuracy of this he told me to call back in 20 minutes and maybe a supervisor would be in. This has been an all around awful experience for me. I feel I was scammed.

This business is horrible. Stay away. I traveled to Denver, CO with my elderly father who has COPD. Obviously the flight was stressful enough. Once we finally land we go to the car rental agency and wait in line for an additional 2 hours. After this wait and taking care of my father the whole time, I specifically told the attendant at the counter that I wished to decline the additional insurance and handed her my personal insurance that would cover me. She rang me up with it anyways, and due to the stressful scenario and the fact that she never stated totals or anything (just showing me where to sign and date) i initialed off on the price with the additional insurance. After driving an hour and a half to my sister's house and settling in I found where the mistake had been made and attempted to contact them immediately. They made notes on the accounts and stated the charge shouldn't be applied. Now, after a month of fighting for the reimbursement, they simply state that since I signed off on it, I'm liable for it and they will not reimburse me. I could understand this, if I hadn't contacted them on the day of rental of a 6 day rental (a few hours after signing the agreement). Instead, you can't even discuss this with a person as they will not provide any information to the segment of business that handles customer complaints. Absolutely ridiculous. Not a friendly company in the least bit. DO NOT USE PAYLESS!!! They may have the cheapest rate, but you really do get what you pay for here. In case anyone from Payless reads this review (highly doubt it), my Payless Customer Care Case is 29246238[T25532].

I rented a car from Payless at Nashville Airport on Thursday, March 16th, with a scheduled return on Saturday, March 18th. This was booked through Expedia, and the estimated cost was $61.12. Due to a 6:00am flight on Saturday, the car was returned before the attendants were there. Upon looking at my credit card statement, I was charged $127.77. I called the Payless headquarters line, and the representative said that this is a question for the Nashville branch. Since that day (it is now Thursday, March 23rd), I have called the line over 20 times at different points of the day. The phone has not been answered and there is no voicemail, so it simply hangs up. I called Payless headquarters back and explained the situation. They found the invoice, which was never mailed to me from Nashville, and informed me that they would email it to me so I could review the charges to determine where the extra charged derived from. After several hours, the invoice from Payless headquarters has yet to be received, so I am still left without any indication for what the extra charged came from. As a frequent traveler, I rent cars multiple times a month from various companies. In the few instances where there have been issues, they have always been resolved within hours. This is going on a week now without any resolution in site. I will be disputing this charge with my credit card company, but it is necessary to share this concern to the general public as well. I am happy to edit this if it is resolved adequately, but until then this has been my experience.

This rental company is linked with Avis and Budget car rental. Know that you will be waiting in line with customers from all three of these companies. Know that if you are paying with a debit card or prepaid for this rental they will be running a soft credit check on you, and require a credit card if you fail, and I didn't fail. (That was not a problem, just the fact that they offered a discount if you prepaid, but sill want to run a soft credit check kinda pissed me off). Know that you may get a deluxe car, but not really maintained well. ( the one I was given was half cleaned, oil light coming on,and tires not at the right levels. I returned it cleaner than they gave it to me) I booked through Priceline, and got the rental insurance through Priceline, but the agent tried to sell me their insurance that would cover WAY OVER the price of the car. The agent was condicending and somewhat assuming. As if a person if color, picking up a car that was prepaid had bad credit and might not have a credit card to do the rental on. Wrong. Because we do. I would not recommend renting from them, it's like renting from Budget. I should have stuck with Alamo car rental. The whole experience kinda put a bad taste in my mouth, but the SUV I rented did work for the trip.

I'm disheartened and $50 poorer than expected because of a Payless experience. I had what I THOUGHT was a seamless and affordable rental experience last week...until I saw my credit card statement. When I returned the car early on Sunday, I was told my receipt would be emailed to me since the mobile printer wasn't working. I didn't receive the receipt, and I was billed $50 more than my quoted price from the reservation although I distinctly said I didn't need coverage or optional services. I figured, this is an easy resolution, but customer service isn't willing to resolve the issue since there is no proof that I didn't elect to receive. I feel like the lovely service agent that checked me in would be embarrassed to know that she processed my reservation incorrectly, but maybe she was trained to dupe someone in a rush for some extra commission? Beware!!! I like supporting smaller companies, but this has never happened with Enterprise, so I guess I'll use them in the future. I'm an honest man who rents cars dozens of times per year, and I'm not interested in patronizing a dishonest rental company. I'd be happy to edit this review and others if action was taken to correct this mistake.

the car was good, affordable price and good service, however their lost and found system is something it could be better at the Atlanta Airport. My camera was left in the car and I drove back from the hotel to the airport right after I noticed it was missing, but once I got there nobody wanted to help me, it was a Friday night and I was told to come back the next day, which I did (and by the way the airport was more than an hour from the place where I was staying) and when I got there on Saturday morning around 9am - 10am (08/20/2022) I was told that the person in charge for the Lost and Found only worked from Monday to Friday and they couldn’t help me, but my flight was scheduled for the following day, on Sunday afternoon. Long story short, this lost and found system was a big frustration because I don’t care for the camera at all, what I do care is that MY ENTIRE WEDDING AND HONEYMOON FOOTAGE WAS IN THAT CAMERA and I told it to the employees but nobody cared!! It seems like the employees of this company was just trying to get rid of me and not really help me. PLEASE PAYLESS, HAVE PEOPLE OVER YOUR PROTOCOLS! People first!

never again will I rent from payless. when we arrived at Houston Hobby Airport had to wait outside for about 1 hour for shuttle to take us to car rental place. there do to computer issues took almost 1 hour to get car rented which I can understand. we found food and drinks under seats. Then after returning it we got to the air port after going through security my daughter realized she left her cell phone in the car. for almost an hour trying to get ahold of the car rental place with no luck. then after getting home I tried for 3 days to get in touch no luck just a run around. after over 27 calls and getting told everything I finally told the person that I was talking to and saying there was nothing he could do I told him I would file a complaint through better business he was willing to file a lost item. I told him just wanted to talk to the place I rented from. no luck. We were in Texas for a wedding now we have lost many pictures of the wedding. Please beware of who you rent through there has got to be better option. I would give them no stares if I had an option.

Worst car rental experience EVER! After waiting in line for over an hour we finally got the car. When my wife returned the car she had forgot to fill up with gas. She asked the attendant if she could run to the gas station. The attendant said no worries we can change your rental to "pre paid fuel" my wife said ok. I then checked my card statement and noticed a $97.90 fill up. Also there we numerous charges added that were not on the "estimated rental price" My $66.00 rental became $200.00. I made multiple calls to the Nashville airport location only to get no answer. The phone just rang and then hung up. I called the main office only to be told that I needed to contact the Nashville office. Long story short after several calls to try to work things out, nothing. I could not speak with a person about the issue. The only correspondence was via email. There word is worthless. Once you've signed a contract you are at there mercy. This is my second time using them and second bad experience. Look elsewhere if you like any type of customer service!

Frederick (Fred) checked me out. I left without my DL (he was in possession of my DL to check me out). Was staying 1+ hrs away for the “1” day car rental. Left the Payless/Budget parking lot at Nashville Airport. Person at gate didn’t ask to see my DL. I didn’t realize that Fred didn’t give my DL back until hours later. My wife, myself, friends spent 2+ hrs searching for my DL. I called 800 Payless/Budget number. They could not contact the desk at Nashville Airport and were not helpful. They had a “oh well” attitude. The direct phone line on my receipt was a busy signal. I called for 3+ hrs. Then started calling this morning to no avail. At drop off (only a “1” day rental), I went to the counter of Payless/Budget. The manager (Jordan) had my DL at the booth in the garage. I asked him, “why didn’t Fred or someone call me to tell me that you were in possession of my DL”? Answer: “we thought you’d come back” Unbelievable poor customer service and complete incompetence! Very frustrating experience.

Horrible experience. Waited on line for 20 minutes with one customer ahead of me. Kim, the agent at the Nashville airport was so busy trying to upsell everything to me that she nor the guy next to her paid attention to my request to give me the car that I reserved. After walking all the way to the car and realizing they gave me the upgrade anyway I walked back to the terminal only to be told I asked for the upgrade. Now why would I walk all the way back to the terminal if I agreed to the upgrade, seriously? So after much eye rolling she started to redraft the contract and I asked to make sure the time was current because I already wasted 30 minutes. She told me she had to start it from the original time which would have ended up costing me another day. I guess she was upset about losing the upgrade commission. You may "payless" but you get less customer service and lousy treatment. Their motto should be payless to get less!

Made a reservation online. I had some questions so I called the number provided. no one answered the phone for over a week. Still haven't been able to speak with anyone. I called the national 1800 number for Payless. I was able to speak with someone, however she could not answer the most basic of questions about my reservation. ( I asked the price per mile if I take the car out of TN). she said I had to call the Nashville airport payless to find out that information. I told her that no one answers the phone at that location. She did not seem to care and offered no solution at all to the problem. I find it ridiculous that she could not provide me with an answer to my question. Her attitude of "you're outta luck" when I told her I could not contact the Nashville airport location was also unprofessional. I will cancel my reservation. Its too difficult and time consuming to do a very simple task here at this Payless.

Appalling customer service. Aside from never answering the listed number in google which I rang at least 7 times. I left my parking tag for my building in the car. Realized straight away, returned within 20 minutes to retrieve from the vehicle. The man at the counter initially told me I had to go online and make a “list item request” I said I refuse to accept that seeing at my receipt was stamped at 3:20 and I returned at 3:40. In his defense he did call a “manager” to ask around. No one was helpful. The only thing he said that was less than to moderate helpful was that they probably just threw it away if we couldn’t find it. Which is even more upsetting because that was my property and there wasn’t no chain of care. I left angry. Save your money go to enterprise downstairs they were so much more helpful in trying to assist me finding my lost property in ANOTHER companys vehicle than the people at Avis/Payless.

PSA: Don’t ever rent a car from RFG Paylesscar rentals. They will rob you and steal your money they’re supposed to return. We denied all insurance on our rental car, even signed denying it. They charged me anyway. It cost more than twice my reservation price and they charged a $250 deposit they have not given back yet. The worker never once told me my price and when asked he said it would be on my invoice. When I open cases with them they tell me they are sorry there is nothing they can do and change the class to closed so I cannot reply. The car we rented had old windshield wipers that didn’t work and no washer fluid make it almost impossible to see in a dusty, salty air. Do yourselves a favor and never rent from them. You will get robbed! Share with any friends that rent vehicles also! Payless Car Rental Payless Car Rental Payless Car Rental-San Diego Int'l

I rented a car for use during maintenance on my personal vehicle. I didn't know how long the maintenance would take, so I booked the rental for one week. When renting the car, I inquired about the '$34 daily rate' listed on my receipt. The representative at the counter said that the daily rate would be charged if I return the vehicle early. Turns out that the maintenance didn't take a whole week, so I returned the rental after three days. I was charged the 'weekly rate' when I returned the car. I contacted customer service about this, and after several days they replied that I 'had been charged correctly.' This is completely unacceptable. I probably would of kept the car the full week if the representative hadn't mentioned being charged the daily rate. But because the counter rep bold-faced lied to me, I feel like I've been ripped off.

I wish I read these reviews before I rented a car from them, they are a total rip off!! I returned my car full tank, no damages, no extra insurance. They charged me for 3 days, and I only rented the car for 2 days, I returned the car across the street to Avis car rental, due to them being closed and also I was told by the desk agent to do so. The price was already jacked up due to the fact that it was the Thanksgiving holiday. There is no corporate office to report, no phone number or email, I only had access to a customer representative that wrote a report with half of the story and a denial of claim. They told me me I returned the car at 9 am, now how can I do that when I had a 6 am flight? I was already in Atlanta! This place is a Ripoff!! Please do not rent from them!!

Worst rental experience ever! Waited over an hour in line while they intentionally slow walked the line because the cars weren’t ready. Then acted like they wanted to chit chat when I got to the desk. Just give me the keys and let me go please!! Got the assigned car, and it was gone when I got to the lot. Apparently someone in the lot let their mom or somebody use it?? So I had to get another one assigned. They didn’t email the paperwork. I had to go back and ask for the paperwork to be sent on the new car. Still didn’t get it. Finally, the guy at the gate sent me the paperwork. Upon return, there was no signage for Payless car return. I had to circle twice to figure out where to go. Then the young guy at check in was rude. Overall, terrible, terrible experience!!

This has been the WORST rental experience thus far. Getting the car was no problem. Turning it in was a nightmare. Apparently in Nashville you are supposed to bring your paperwork back to the desk after you drop off the car. The guy in the garage did not tell me that. Five days later I get a call from their collections department asking when the vehicle will be returned. I told them I returned it already. I got the run around for a while then had to speak to 4 different people. They finally located the car and closed out my account. They sent a receipt for 190.01 but withdrew 360.00 from my account. Then when I called CS all they could do is open another ticket. Never have I dealt with such an unprofessional company.

Worst rental car experience ever! At time of rental, the assigned EV SUV rental car was not fully charged and had limited range remaining, thus I requested and was given a different vehicle (Jeep). Booth Rep however mistakenly assigned me a different vehicle (a Mazda) in their rental system. Because Payless had no rep in the Rental Car Return area when I returned the Jeep - there was no one to check me in. I had to go inside to the rental counter - where they documented the situation, but I then still received e-mails for a week and a threatening letter from Payless that said I never returned the rental car!! The little bit of $ savings is not worth the headache! I will never ever rent from Payless again!!

IF YOU WANT TO ENJOY YOUR VACATION AND/OR PAY LESS for a car rental, DO NOT RENT HERE! I rented a car recently from Payless in the Nashville airport. Not only did they not acknowledge the $50 I was already charged for insurance but "accidentally" charged me $1064.00 and gave me a receipt for $245, the amount I was supposed to be charged. The woman admitted she made a mistake but DID NOT fix it it! I am now on vacation and out $1000!!! They will not help me when I call customer service and are telling me I have to drive an hour back to the airport for anything to be done. Days later, my money has not been returned. I am forced to take further action because Payless car rental knowingly stole my money.

I stood in line for 45 mins to pick up this car. Probably cause we all got the same notification on a great price! All of the other car rental lines were not nearly as long. There were only 2 people working and one guy was pretty slow. In this day of computers why don’t you change your business model—have all data entered by the customer in online when reserving the vehicle. Then the desk clerk can just check customer ID to make sure it is you and you are on your way!! This could be Express CheckIn. The car flashed the entire time that an “oil change” was overdue. It was not the car I requested however it was clean and got great gas mileage. Check in was easy and quick at Nashville airport.

I had a positive experience from beginning to end. First of all, they offered the lowest price, $100 lower for a weekly rate. I had 2 minutes waiting at the airport to handle paperwork and found car easily. I got a Hundai Tuscon mid-size for same price as econo car, the lowest price offered and it was a beautiful car, and immaculate. Returns were equally fast and efficient and every employee we encountered was kind and helpful. No waiting inside...all other lines were long and I was appreciative of that. Out in two minutes and on our way. Absolutely no down side. I will certainly use them again, especially if they can give me the best price available. Highly recommend.

I spent 90 minutes trying to get a car. Your signage is tiny compared to the other rental car companies at BNA. You have almost no signage in the lot. I had to walk all the way back to check in after I walked all the way out to the lot because there is no presence in the lot. They assigned me a car and space number at check in, but when I got all the way back again to the lot and to the spot number, it wasn't the right car. So, I had to go to the Avis/Budget window and they had to start all over and try to find me a car. I was late for a meeting I flew in two hours early to make. I don't understand why you're even at the airport.

This car rental agency seems to be poorly run. They occupy a booth in the corner of the car rental area at the airport, and there never seems to be an agent there. I waited a long time to pick up and return the car. The other rental counter agents even went to the break room to look for the Payless employee but weren't able to find him. Calls to the phone number go unanswered. Once I finally got the person on the phone, they promised to call back but didn't. I was charged for an additional day on my rental that I didn't authorize, and will have to contact the credit card to dispute it.

You will find these guys to be the cheapest of the car rental companies in an online search. This is how the get their unsuspecting customers. Probably most people think all rental car companies are the same, but like most things they are not. I left my cell phone in my rental and realized it after taking my flight home 3 hours later. They never found it and it never turned up as reported. Payless was so dismissive and noncommunicable about the loss, you can only assume it never found its way back to me because actions of a Payless employee somewhere after the return of the rental.

I rent a car about 12 to 15 times a year, usually from the same vendor. I went online to rent a car for my last trip and decided to use Payless because their full size car was very reasonable. To my surprise, I received a very nice Impala with lots of trunk space and very roomy inside. The young gentleman that gave me my car was just as pleasant as the gentleman that handed me my receipt when I returned the car. I had absolutely no problem with Payless. I would highly recommend Payless Car Rental to all my friends and family. Check them out - I'll be using Payless on my next trip.

I’ve read the reviews of past reviewers and for the most part they’re right. The one knock on this place is that there are no signs indicating where to go when trying to pick up your car. We walked back and forth for some time before finally spotting a small sandwich board indicating where to go. Other than the trouble finding pick up everything else was smooth. We were upgraded to a larger vehicle for free because they didn’t have the car I reserved which was great. Now that I know they partner with Avis finding the place will be easy if I choose to rent from them again.

Absolutely ridiculous, we rented through Expedia for Payless car rental. We needed to pick our car up at the airport. There was nothing identifying Payless anywhere we walked all over the airport asking different rental companies if they new where the Payless kiosk was. After walking around for 30 minutes we finally found it because someone told us they were with budget and Avis. Well we got to that kiosk and there were 3 employees and 15 people in lines we have been here for 40 minutes and there are still 5 people in front of us! I’m so over it!

We were traveling from Denver to Fort Campbell with our daughter so she could move her stuff to the barracks at the base. Halfway there, the AC stopped working. Called customer service and they said they would find us a replacement and call us back. They never did. We went to the Kansas City airport and after a lot of them giving us the runaround, Avis finally got us a replacement. When we got to our destination to return the van, there was no apology, no discount, no effort to make it right at all. Will never use Payless, Avis, or Budget again.

I flew into Nashville airport this am. Waited patiently until 9 am... an Avis worker came over to help as I was already late and no Payless worker at the station yet. She was having issues with there system. I was charged on my card for the Payless rental then charged again for the rental ultimately done thru Avis but in the Payless system. I’m still working through getting a refund. The 1800 number for Payless is completely useless as well as the phone number on the rental agreement I will never do business with Payless again.

Would give 0 stars if I could. Returned car with a full tank of gas. Was charged $106 for fueling fee. Company says I returned the car with less than 10 gallons of gas. I provided my gas receipt but rep stated again that the car was brought back with now… 5 gallons of gas. Good thing we took photos of the fuel gauge showing the gas was on F with over 400 fuel miles and a picture of the dashboard timestamped with the time of drop off. Still waiting for my refund. Terrible company and won’t be renting from them again.

I rented a car in LA over the weekend, it was supposed to cost $185. After returning the car, my receipt was emailed to me showing the rental was $265. I’ve been calling customer service through out the day just to get a recording stating there’s more the 10 calls ahead of me. I take the option to have someone call me back just to get a return call and the call disconnects! I try to call back only to find out the office is closed!!!! This is super frustrating. I do not recommend anyone using this company.

The rental agent at the Nashville airport ripped me off. He deliberately upgraded me and then still gave me a compact car. The lady at the exit booth is the one who noticed that he had given me the wrong car. My receipt didn't match the car that he assigned me, I had to turn around and go to the Avis booth and they ended up giving me another car that has a defected gas gauge. I've called this location continueously since Friday and no one has answered. What do I do? Some one please assist.

The desk Personnel when checking in was great. The car had been washed but not properly ... it had several large spots that were filthy. The gas was somewhere around 3/4 of a tank. I had the drive-out personel make a note of it. I went ahead and filled up the car before returning the car, as the next person would have had the same problem that I did. I spent $43 on gasoline. Payless owes me $20 for the gas that wasn't in the car when picked up.

Similar to other complaints on google reviews, I did not accept the additional $25/day charge for basic insurance coverage. This was added to my car without my explicit consent and I even asked about the charge, but was instructed it was part of the basic package. My car was already paid for by priceline online. Not happy about this tactic and it should be looked into for other patrons. It seems that this has occured to other customers.

This was a flawless rental experience! The price was cheaper than all other agencies. We received a car with 150 miles and it ran like a dream. The rental agent was very friendly and helpful. It took about 5 minutes for the rental process and about 30 seconds upon return, honest. The car lot is very convenient to the terminal and you do not have to ride a shuttle bus like at most airports. You will not go wrong using Payless.

It was an excellent value and the car was fine for a compact no frills vehicle. I was a little hesitant. The only issue I had was I didn't have the credit card I prepaid with due to the bank sending me a new card. That was really stressful but after I found out the last four digits of the old card by calling my bank everything was fine. Had it not been for that which was not their fault it would have gone off without a hitch.

If I could give this place 0 stars, I would. This place is a joke. No one actually works here and their phone # is disconnected. The Budget & Avis reps service Payless customers, but can't get into their system to help with real issues. I returned my car Monday night, and they didn't close it out until Wednesday morning. Charged me $130+ more than I should have been charged. And there's no one there to resolve your issues.

Worst rental experience ever. Rented the car through Expedia. Told them when we picked it up that we would be keeping it a few days longer then we registered for they said that wouldn't be with you. Somehow $150 rental turned into an $800 bill. When we called to get it figured out they basically told us after hanging up on us twice to figure it out with our credit card company. Will never rent with Payless again.

Not happy. We were quoted one price and charged another. Even the person that checked our car back in printed a receipt for the amount quoted. This is dishonest. And can't be legal to take monies out that was NOT authorized we will be filing a complaint with the better business bureau and with our bank about monies be taken out that was NOT authorized! When you call for customer service NO one answers the PHONE.

I paid in full for 4 days and brought the car back in full. I was emailed a receipt after returning the car where they said I only rent 3 and they charged me an additional day and fuel service for gas I had already put in the car and would not release my deposit. When I called customer service the representative was rude and argumentative. NEVER will I EVER rent from this company. I would give 0 stars!!!

I rented a vehicle for one way travel and did not have time to make stops along the way, but was forced to stop off 10 exits along the way because one tire was leaking air rapidly the entire drive. There was clearly no inspection done before letting me drive off and was not offered any sort of reimbursement or discount because I prepaid. Poor customer service saying "There's nothing we can do."

Dishonest. Use another company. Will tell you to bring fuel receipt back and they will reimburse. Change and say has to be a full tank. Left them a little surprise that will get bigger and more unpleasant. Hope you don't end up with the car we used last! And no, I will not contact your customer service team as you try to lead the droves of other people you ripped off away from Google reviews.

I rented through Expedia and upon arrival I realized I had made an error with the rental. The clerk advised me that he could cancel the Expedia rental and we could rebook with him. Well the Expedia rental didn't get canceled. So I was billed for that charge and then again through Payless and 3 times the original price I had booked with Expedia. I can't reach anyone to talk to about this.

Got the car with a full tank and agreed to refuel it upon return. Filled the tank up until the pump stopped. Drove less than 1/4 mile to airport to return the car. They said I was half a gallon short of gas so charged me $9.99/gallon. What a joke! I didn't realize I had to over till the tank! Plus I drove with a warning that I needed an oil change the entire rental!

This place is an absolute joke. There is none at the desk, when you call the number it goes to voice-mail everytime, and when I call the 800 number trying get help I've been hung up on after they tell me they cannot help. I've just wanted to simply pick up a rental and go on my way and it's been 3 hours trying to get a car I've already paid for.

With the exception of not having a vehicle available in the class I reserved (unless I waited for an hour) the overall experience was positive. They offered me a car in the class below the one I reserved at a discounted rate. I rented the vehicle at one airport and dropped it off at another airport and had no issues with the drop off.

I had low expectations after these reviews, but my experience at the airport was GREAT! Brad at the Budget counter on level 2 of the rental garage hooked me up with a Prius, asked about upgrades etc but wasn’t pushy at all, and got me moving in about 2 minutes. This was a perfect rental car experience!! Thanks, Brad!

Payless belongs to Budget Avis. I waited for 45 minutes in their line. The agent gave me an upgrade to a larger car for free. The Nissan Sentra was pretty new, clean, good equipped and fuel efficient. Oil change was done. The agent did not sell me any further insurances as I have them on my credit card.

Counter was very very hard to find at the airport. It was not outside where you follow the signs to the rental cars. We walked forever to find where to pick up the car. That was at the Nashville airport. Drop off at another location was easy and smooth. Car was very basic. No gps etc

Terrible experience. They quote you one price and then charge you 3x the quote when returning the car. Make sure you READ THE FINE PRINT WHEN YOU SIGN - we are Canadian, and even though we used our credit card to pay, we were still charged a 3% conversion charge. Unbelievable.

First time I tried Sixt …and last. Got to the rental counter at my Nashville destination and was told there were no vehicles available even though I had a reservation. You only get to do that once to a seasoned traveler. Back to the big names for our business.

I would say I got great value for money , I got a Nissan versa for the entire weekend for only 40$, the car was well maintained and had smooth handling. I liked my experience end-to-end, staff was decent and helpful too. Recommend to all!

In Nashville my car rental experience was very satisfactory particularly because the price was quite similar to the initial one. The very friendly office worker do not try to force additional coast as happened to me in other cities .

Waited in line for 2 HOURS just to get the car. Absolutely ridiculous. Not enough employees working, and we found out that 2 supervisors were working but no where to be found to help the customers. Horrendous customer service.

Consistently the slowest, worst experiences I have with airport rentals. What a joke. Would rather pay more for a better company that won't make me wait another hour or more after I've landed just to get a car.

It was not pleasurable at all. Would not use Payless again. Very rude agent and not given a choice of vehicle. Given an up charge at pick up because of an added driver that was already added prior to the trip.

Booking, pick up and drop off processes were straight forward and smooth. Pricing was so so and the phone # for the pick up desk was disconnected so an opportunity for better customer service there

Avis/Payless team was Awesome!!! My van broke down at Airport & I needed transportation immediately . They quickly found a car to fit my needs & for a reasonable price $ Thx! Much to Payless …

Do not book with Payless. They dont have staff to match the people who are trying to rent a car. You will wait on line for hours. Customer support is horrible. There are many better alternatives.

Don't order from them, cheaper from others and if you prepay you get screwed of paying over $100 more. Use other company other than Payless, budget, or avis.

Costumer service line inactive. Incredibly poor service in a customer oriented industry. Will go out of my way and pay more for any other rental company.

Great staff. They immediately changed my car when I explained that somebody smoked in it before. Very easy to check in and out.

The staff were excellent and the service and car were great. But they charge nearly $100 to put 1/4 of a tank in.

Can I give zero star? I have spent 3 hours queuing in just to pick up my rental at 11 PM ? HIRE MORE PEOPLE !!

Payless is part of a bigger company. You get the same car for a better price. Would definitely rent again.

Took 2.5 hours to get through check in line. Agents kept disappearing. Process very out dated.

Had car reservation waited 35 minutes no one ever showed up at the counter in Nashville @ 7 pm

will charge for gas if you don't reset trip odo, even if tank is full.

Don’t rent from Payless terrible experience and no one seems to care