I inadvertently forgot, my wallet in a waist pack in the backseat upon returning my car to Nashville. After departing the airport and going to the hotel, I realized what had happened. After spending 30 minutes trying to contact someone on the phone and realizing the only way I was going to talk to an Alamo representative was if I wanted to rent a car, I took an Uber back to the airport. Working with a representative at the rental booth in the garage we returned to where I left the car and discovered that had been through the cleaning process and put back on the rental line somewhere. The supervisor who knew exactly who cleaned the car and when spoke to the cleaner who said he didn’t see anything. We went to the lost and found where the cleaners, take anything found and put it into a big lock box it wasn’t there . We then. went back to the rental line looking for a needle in a haystack and found it on the line ready to be rented again and lo and behold, It was in the backseat. I thanked everybody for their help, tipped heavily and departed the airport. Shortly there after I started receiving fraud alerts on my phone. I then realized that the person who cleaned my car must’ve taken pictures of my debit and credit cards put everything back and left them on the backseat. The reason it was left in the backseat and not put in the found items bin is obvious. When it was discovered if the person cleaning the car put it into the lost and found bin, and compromised my cards it would be a smoking gun. In an effort to get around this he took pictures of the cards in my wallet and left it in the backseat where he found it after the car was cleaned. Much easier to deny if confronted. I wanted to report this to Alamo and alert them to the thief. After hours on the phone being transferred from person to person, and all the denials I was transferred to and reported this theft through Lisa at the Alamo escalation department, who created a case. It’s been over two weeks and I haven’t heard a thing. Our family trip was essentially ruined, I’m still working with the banks to get everything squared away. There is no customer service with Alamo, there is no pride in that company. I will never have anything to do with them again. Nobody cares or is willing to help it’s all about denial. They know who cleaned my car, they knew who had the opportunity they know that person did not do their job and is still allowed to steal. DO NOT RENT FROM ALAMO! Stay away!!

The worst service EVER!!!! I had rented the vehicle and entered all the information to use the skip the counter so we could get right out. 1 1/2 hours later we got to leave!!!! The 1st vehicle the employee put us in was a waggoneer with a big MR on the side window. We did not know what that meant until we tried to drive out. The employee checking us out told us we could not take that vehicle it had a manufacturing recall on it. There was another Waggoneer sitting next to it when we were given this vehicle. So we were told we had to go back to the front and return this vehicle and get another one. Of course the Waggoneer next to us was gone, and the manager told us they didn't have any more. While we were discussing the vehicle with the manager 2 more Waggoneers drove right by us. We were finally given a Tahoe which is smaller than the Waggoneer. I ask the manager why the employee gave us a vehicle that we could not use, one answer was he didn't know he would have to talk to the employee, 2nd answer was that the recall just came out on the vehicle, oh wait there is still a 3rd answer, when I told him there was one parked right beside this one and I had watched 2 more just like it drive out, I was told that all Waggoneers had been recalled!! Seriously those customers were allowed to drive their vehicles out the door. The manager was lazy and rude. When we finally got out vehicle and went to pay the employee couldn't get my credit card to work. The same credit card I used to book the reservation!!!! So she had to call the manager down to do something so she could run my card, and so another 15 minutes later we finally got to leave!!!!! But then they charged me $40.00 more than what I had reserved the vehicle for!!! When I got to a place with cell service I called your head office and spoke with a supervisor. She told me someone would be getting in touch with me. Once again poor customer service, it has been 9 days and no one has contacted me. This is not the first time we have had trouble with alamo at this location,. I worked in customer service for 46 years and I would never treat any of my customers like this. Customers pay your wages!!!!

Let me start by saying, "Mr. Dave" is the absolute best. Very friendly, energetic, and delievers fantastic customer service. Here's where it all goes downhill. I picked up the car, with a "low tire pressure" light on. When I checked it, it was at 28, needing to be at 32. No big deal, it's a minor inconvenience to fill it up in the morning just to satisfy the light. I filled the tire the next morning and went on my way. The leak is slow, probably a rim leak, I filled it again and called Alamo roadside assistance. The representative basically told me to drive the car back to the airport to swap cars. It was 8 pm, and I asked if a porter could bring another car and swap it out. I was told, "That's not efficient," and "the porters safety is of concern", but it's efficient and safe for me to drive the car back to the airport and pick up a new one? Now, that might not sound like a huge deal, but if it's unsafe for a porter to drive the car... how can you ask me, the customer, to drive it back. I called the next morning, and Alamo said they would have a car delivered via tow truck. Take the existing car at the same time, but it would take 4-6 hours. No problem, I'll be working till 8 or 9 anyway. 6 notifications of tow truck companies coming out later, none of them bringing a car, and here I am, at 6 pm, stuck with a car with a slow rim leak because the tow truck driver wanted to take the car and myself back to the airport. Once again, I CAN NOT LEAVE the jobsite. I am forced to take my chances and spend out of pocket to fill a tire on a car that probably shouldn't have been rented in the first place. Alamo, your employees are great, but this situation is ridiculous. Never im 13 years of renting cars weekly have I had problems like this.

We went to the Alamo in Nashville and had a horribly experience that was turned around by Mr. Garrett Buttrey. I accidently only booked my car for one day of a four-day trip. The gate agent who confirmed our rental upon check out as we used skip the line said she could add the other day. After a rude introductory statement on her part, we just let her add the extra days as we were holding up the line. This took our $150 car rental up to $900. As you can imagine we were not ok with that. However, we needed to move. So later I tried to call Alamo customer service to get it resolved as I order my car thought Costco and they could not do anything. Costco told me to do the same thing so we had to go all the way back to the airport. Upon arrival at the airport location Mr. Buttrey became the HERO we were looking for. I explained this situation to him and let him know I could have just gone back to the Costco site to get four days for roughly $400. I was not going to keep the car of $900 as that was just not reasonable to us. Mr. Buttrey understood our problem and fixed the car to match the Costco rate I originally tried to book. He also apologized for the rude gate agent who check us our and stated that how she treated us upon the start our interaction was totally unprofessional and he would make sure she received some counseling. Thus, I give Alamo Rent A Car Nashville 5 stars because of the GREAT customer service received by Mr. Garrett Buttrey. They need to hire more people like him as he really cares about the customer and providing great customer Service!!!

Perfect Service all way around, arrived late on a Friday night too. Desk Staff were delightful and helpful thanks Tony B taking extra time to answer my questions assuring I was happy with all the documentation. Moving onto the car collection we were greeted by the amazing Dave whom handed us water and chit chatted while he took our details before scurrying off to find a suitable 'Sports Car'. I had mentioned my wish of a V8 Hemi Challenger ideally and he informed me of the unlikely situation due to the stock on the lot nevertheless he went off to try his best! He returned unable to find anything but went the extra mile to call and check with Peter whom is in the returns department. Low and behold against all odds Peter was able to find exactly my wish a Hemi Challenger, to say I was happy would be an understatement. I really appreciate Peter here as this car was literally just returned he flew through the cleaning to assure he could hand it to me and it was flawless looking, testament to how well he does his job. They honestly made my driving time in America, complete legends. If Alamo are reading this please tell them thank you again from us! To the people checking this review, just note that the cars the company's hold are usually V6 SRT Challengers as standard along with similar trims for Mustangs or Camaros. They have a few V8's but its first come first serve :) I also would only recommend Alamo vs the others - cheaper and what a service!

We rented a Jeep from the Alamo at BNA airport. The Jeep was making a funny sound but we didn’t really think much of it. Drove from Nashville to cookville and it didn’t drive super great but just assumed the wind was knocking us around a bit. The next day we made sure our tires weren’t low (and they weren’t). No issues driving that day, but we didn’t do much driving. However, we still heard the weird noise. The third day we were driving to Nashville and I could barely steer the jeep on the interstate. The vehicle was swerving everywhere and I could not drive over 30mph. We pulled over as soon as we could and checked the tires and turns out the left rear tire was COMING OFF. 3 out of the 5 lug nuts were completely GONE and the 2 that were left were loose and about to fall off. Then we sat and waited for roadside assistance for 3+ hours that NEVER CAME. We called 4 different times. And the people at the airport don’t even have phones to get ahold of them. I even called the actual airport in hopes someone could get a message to them. No luck. And the other people we talked to on the service line never sent us help after claiming they were. We ended up having to abandon the vehicle and Uber all the way to Nashville because we didn’t feel safe. A 130 dollar Uber charge that they did not refund. They did not charge us for our rental thank goodness, and gave us another vehicle, but that was to be expected after our awful experience.

My experience finalized with a good feeling. However, renting and resolving issues through Expedia with Alamo, and Alamo increasing rates different from the Expedia Reservation took some phone calls and time. Overall the service at the airport was satisfactory as i received a clean, excellent car just as I had requested. It was however a wait and backup to get it - another concern as a customer to why profitable companies cannot seem to manage a routine they have been doing for decades. I will use Alamo again but with the extra effort to confirm by phone the details, the costs, the pickup and the return. Take note. Car rental companies are still able to suggest he charges are less than what you pay as airport fees, taxes and other charges never mentioned at booking seem to arise. Companies still have much to do to become transparent in what they say they offer and what they eventually get you to pay. Customer service was kind, thoughtful and understanding and did resolve my issues and bill with clarity. I am happy with that. My disappointment comes with haveing to spend 60-90 minutes on a phone after completing an enjoyable trip. Not desirable.

My car rental experience with Alamo Nashville Airport was on another level from any car rental that I've ever experienced in life. The Alamo representative, Mr. Herman, is in a class all by himself! I first noticed the cleanliness and orderliness of the garage area. Then Herman met us with the biggest smile, cheerful greeting, and bottles of water for me and the wheelchair agent! His professionalism, personality, and attention to every detail of excellent customer service is outstanding! He asked the right questions, listened, and provided impeccable and prompt service. He even voluntarily showed me how the car's dashboard, etc works. I've never, ever had anyone do that for any car rental. He gave clear instructions and even watched to make sure I found the correct exit out of the garage! Mr. Herman is a true GEM to Alamo and I will definitely do repeat business with Alamo because of Herman's extraordinary service!! He valued me as a customer! FIVE STARS ALL THE WAY!! p.s. Herman needs to teach classes for all rental car agents.

This was truly the best experience we have every had for a car rental experience over the last 40 years. We were welcomed with upbeat southern hospitality at 9:30pm from the check in agent, who was engaging and ask about us personally and guided to the car pick up area. At the car pick up area we were greeted by DAVE. This was a first time experience for us in a GREAT way. Dave walked us to our car and offered us a grade to small SUV. The was very nice but what came next is something we have never experienced renting a car over the last 40 years. Dave showed us how most things worked in the car, where the gas cap was, seat adjustment, windshield wiper switch... and all within a couple minutes. We all have rented so many different vehicles over the years and they are all a little different and can be confusing where to find switches. Dave also gave great direction to find the exit and told us what we needed to have ready rental agreement and license. And wished to have a wonderful visit. Dave was truly one of a kind. You are blessed to have him.

Initial check in process was quick and efficient, thanks to Tony B. At the Nashville airport, one must then walk a couple of blocks to the rental area, where another employee retrieves the vehicle. This process was also reasonable. I had reserved the "sporty car" model and was given a beautiful blue Camaro. I was also given a quick review of the vehicle operations, including lights, wipers, connectivity and gas tank. I then drove to the exit check out station. When the young man looked at the paperwork, he indicated the Camaro did not have satellite radio available (which I had added on the reservation). He offered to have another vehicle brought up to me or credit the additional charge. As there was another vehicle behind me, I opted to not have the satellite radio, to save time for me and the other renters. Had it not been for this glitch I would have given Alamo a 5 star rating. The car was clean and very comfortable to drive and surprisingly got above average gas mileage. Alamo rarely disappoints.

Used Alamo car rental because of the previous reviews stating that other companies at BNA are time consuming and have hidden fees with sometimes up to 2 hours to wait for a car rental that was prepaid prior to arrivals. Our attendant was Dave and he was the sweetest gentlemen and helped carry our luggage and place it in the car. He also spent some time giving us the scoop on Nashville. He truly was the best start to our trip. Thank you Dave! With that being said, don’t believe the hype. The lots were empty. So if you’re on a budget there are so many brands of rental cars to choose from that are cheaper and just as convenient. I will say, the placement where Alamo and it’s brother companies are located is helpful for lugging around your carry-ons and check in luggage because it’s located on the 1st floor/deck. Side note: instead of rental car companies providing water bottles, they should really think about offering carts during pickup and drop off.

Chose Alamo based on reviews. While reading them, noticed Herman’s name was mentioned quite a bit. Once I was done reviewing, Herman seemed like a celebrity!! After we landed in Nashville, and headed over to the Alamo counter, we were greeted by Katrina. She was very sweet and helpful. Once paperwork was done, she sent me on my way to meet… the one and only Herman!! He was so full of energy, sweet, and helpful! He loved the fact that we were there for a softball tournament. He loaded us up in a what seemed like a brand new Yukon. We loved it!! He gave the girls some encouraging words, prayed with me, wished us safe travels and sent us on our way. Upon returning the awesome Yukon, we met up with Herman again. He’s just the sweetest man. He definitely made our trip and the kids loved him. Thank you, Alamo for the great vehicle, Katrina, for making the rental easy, and Herman for the fun and energetic experience! Alamo and staff for the win!!!

I chose the you click, we pick option to try to speed up the process of renting a car in an airport I had never been to. However, it didnt come with alot of details on how to do this so I still needed to stop at the counter to ask where the lot was located. Once there we met Dave, Dave was fantastic and gave us a great car as fast as possible and there weren't many to choose from. The car Dave gave us didn't have much gas, Dave offered to gas it up or let us take it and return without worrying about putting gas in it. We chose option B just so we could go. On our way out we explained this and the woman was just as fantastic as Dave and took off $50 for the gas issue. However upon return of the car on Monday, when I got my receipt, I was in the end charged for gas. And the people checking in the car not nearly as friendly and helpful as Dave and the woman working the lot security stand.

Probably the best and easiest pick up experience we’ve ever had at a rental car company- and we rent a lot of vehicles as my husband travels for work often. I wish I got the names of the wonderful man and woman at the check in desk (Dec 4 around 5pm- they checked us in last name Coil- review is written under my maiden name). They were so friendly and efficient. Even got some smiles from our 4 month old and she’s a great judge of character. Then Mr Dave was a real gem when we were picking up the car. They were sold out of the vehicle we had reserved and he fixed the issue for us in minutes. Great guy! We appreciate when it’s a breeze to get into our vehicle after a long day of travelling. Will not hesitate to book Alamo next time we visit Nashville based on these 3 wonderful individuals! Cheers.

The customer service is top notch. From checking in at the counter to getting my vehicle. When I walked in the parking lot to get my vehicle, the gentleman greeted me, offer me water (gave me 2 bottles) and carry my luggage to the car. He then placed my luggage in the vehicle then ask me if I needed anything else. Before leaving, someone else walked by the car and asked if everything is ok with the car and let me know the gas tank is on the left side. The car was perfect for my need, very clean with a full tank of gas. I came to Nashville for a funeral after working an 13 hours shift. these small gestures meant a lot to me as I was already tense and not in a good place. So thank you to your entire staff that I interacted with that helped made my day a tad bit better. God bless!

On arrival at the car hire desk, the staff were friendly and efficient and we picked up our vehicle quickly, without any issue. Unfortunately on returning the vehicle the experience was very different. We filled the fuel to full before returning but have been charged for fuel. I called the desk as soon as I had received the receipt, once I was through security so that they could verify that the vehicle was in fact full of fuel. I was promised a refund but the money for the fuel has been taken and I have not received anything back. Unfortunately being a uk resident it is very expensive every time I call the number for the desk so I cannot keep chasing this. I emailed an address I was given but have not received any response.

First time renting a car on my own, but Alamo was very helpful! There were some snags I wasn’t expecting to hit as a first time renter (not being able to use a debit card, added deposit on top of the rental price) but they were very patient at the counter and we were able to get everything sorted. We rented a 2022 Ford Escape for a week to drive from Tennessee to Wisconsin for our wedding and it was in great condition! They returned the deposit very shortly after we returned the car. It’s a bit more expensive than some of the value options, but customer service and the quality of the vehicle were worth it. Never had to worry about traveling anywhere. Will definitely consider renting from them again in the future.

The customer service we received from the point of going to the rental counter to the car pickup and drop off was exceptional. Mr. Dave was the person that assisted us with the car pickup and provided service well beyond our expectations. The vehicle was washed and cleaned and he even assisted us with getting all of our luggage in the vehicle in an organized way. The vehicle was right there when we approached the Alamo pick-up location, and we didn’t have to walk far into the parking lot with all of our luggage to find our rental. If this is representative of the service at Alamo, I will definitely be a repeat customer. Thank you Alamo and especially Mr. Dave at the Nashville Airport location!

I chose Alamo here based on the reviews and was not let down. Herman greeted us with a big smile and with water right away and told us to relax while he grabbed our vehicle. Finally it's nice to have someone from a company be happy while on the job! We had a midsize suv planned but he saw all of our luggage and kiddos and gave us a nice complimentary upgrade to a Pacifica minivan which we were very happy with. The vehicle was clean and ready to go; dropping it back off was also a breeze and I got my receipt right away which was nice to not have to worry about hidden fees later. I'd rent here again! I pre-scheduled through costco travel which gave an even bigger discount too.

We have found that Alamo is the absolute best car rental company we’ve used and I think we have used them all. The cars are always clean and ready for pickup. All the airports we’ve been to (we’ve been to several of them) and used Alamo, it has always been a good experience. We use the “skip the counter” and we’ve never had an issue with getting the car and it is like you have your own car in the parking lot - head straight to the rental car area and there has always been a representative close by and we show them the ticket on our iPhones and boom - we are driving out of the airport. So, this is our go to car rental company! Hopefully they will keep up their good service!

We traveled to Nashville for a sporting event. We chose to use the 'Skip the Counter' option and loved it. We arrived at 07:30 AM and were expecting service associated someone who was still half sleep. To our surprise, we encountered Mr Herman was absolutely fantastic. He was full of character, energy, and a joyful helpful heart. He helped three separated families at the same time with picking out a vehicle and getting us on our way. We were the last of the three and had so many bags. He offered to upgrade us to a larger vehicle so we could ride in comfort. I was completely impress and will definitely choose Alamo for our next trip. Thank you so much Mr Herman!!!!

Herman was great! He was full of energy and got me to the rental fast. As soon I got in the car, I noticed a strange smell…I got home to pack up the car and my husband told me that the car smelled like marijuana. He had to check the car to make sure there wasn’t anything hidden in it. There were ashes in between the seats and middle console so the previous renter definitely smoked in the vehicle. Luckily I had a little tree that we hung in the trunk of the car to mask the smell of it because were in a rush to head out of town and didn’t have time to take the car back to trade it out for a new one. I’ll rent from Alamo again because it was such a breeze!

Nashville BNA - Utilized the skip the counter option, walked straight to the vehicles, was greeted by Herman near the cars. He was very friendly asked how long I was in town, what I was used to driving and said since you're in just for the day let's get you in a courtesy free upgrade. Drove to the attendant at the exit gate showed my ID and credit card and was on my way. Upon return I pulled up to the return exit and was again greeted very kindly, asked about the vehicle and experience, he emailed me my receipt immediately and again was on my way. Fastest and most pleasant car rental experience ever. Thank you Alamo crew!!

I met 2 of the sweetest angels that God could have ever sent my way. Faith and Henry where awesome! They gave me a new outlook on Alamo and from this day forward they have a customer for life. These 2 God sent angels had me crying just from the way they helped me in my time of need. They are wonderful and you definitely have 2 of the best employees you could ever have that genuinely care about your customers! Thank you for blessing these 2 individuals with a job that blesses other people! You just never know what a person going through but God is always on time! He definitely stepped in right on time with these 2 angels

Had a great experience at the Nashville airport location. We booked through Costco travel and were easily able to check in online. We did have to talk to the folks at the kiosk for our car seat, and they were super friendly and upbeat and were so sweet to our toddler (who was over traveling). I didn't catch the name of the gentleman who helped us when we first landed but he was a gem. We also forgot to leave the keys when we left but we're able to run them back and the folks who helped my husband were also very helpful. The car was clean, got great gas mileage, and the price was more than fair. Definitely recommend.

I travel quite a bit and have used various Car Rental Agencies, including Alamo. Wanted to say how much I appreciated my recent experience with Alamo at Nashville Airport. Dave greeted me in the garage, had some cold water bottles in the cooler. When he returned with my rental car he took the time to point out some of the features of the car, which I found very helpful, having not driven this type of car. His attention to detail and personal interest in ensuring a had a great experience with the car and my time in Nashville was very much appreciated. My next trip to Nashville I will be renting only from Alamo!

They were so busy even tho reserved to just walk straight to vehicle they were passing them out quicker than they could clean them. They tried to downgrade me to a smaller vehicle and I couldn’t fit behind the wheel . Reason why I specified and ordered a large vehicle . Had to wait 30+ minutes so they could clean what I ordered for me. Car should have been waiting for me . For that 3 stars . But I will say they were hustling and very nice to take care of and satisfy all customers. First try with Alamo . But I’ll stick with Hertz . My bad!

My family and I arrived in Nashville from the west coast hours late due to multiple flight delays. Our introduction to the city took the form of Mr. Dave who was running the rental desk at Alamo. He could not have been friendlier! After looking at the car we’d rented, the number of bags we had and the size of our family, he gave us a complimentary upgrade to an SUV, all the while regaling us with his charming, friendly, witty banter. I couldn’t recommend Alamo or Mr. Dave any higher. Thank you again, Mr. Dave! 10/10 would recommend.

We had a GREAT experience with Alamo in Nashville. Michelle was amazing from the start. She was funny and kind and helped us get into our rental as well as show us a few spots to eat. Once we got into the garage, Herman was a ray of sunshine! He actually pulled our van up, loaded it for us, showed us all the vehicle’s bells and whistles and gave us some waters for the ride out. This started our Nashville trip off with such pleasant experience. These two wonderful humans are very good at what they do. Thank you from our family!

Herman was in the BNA parking garage and took us immediately to our car. He was delightful! The car was clean and full of gas, no damage for me to concern myself about. Then, when we returned the car....that experience was so easy. They had someone direct us as we pulled in to tell us exactly where to park. A man came right over and scanned the bar code to show the vehicle was returned and we walked inside to start checking in for our flight. Thank you for making that so painless!! I will use Alamo again for sure!

I wanted to say how much I appreciated my recent experience with Alamo at Nashville Airport. Dave greeted us in the garage, had some cold water bottles in the cooler. They didn't have the car that I had ordered through Allegiant Air, so he upgraded us with a beautiful VW SUV. Dave also gave is a free tank of gas as the vehicle wasn't quite full. This is the second time that we used Alamo through Allegiant Air to rent a car through Alamo. We will use them again when we make another trip to Nashville.

Exceptional experience with Alamo. Booked a 5 seater standard SUV and was given a Durango with 7 seats. Super easy check in, and with our check out, Dave was more than kind to greet us back to the airport and inform us on our check out process since it was my first time renting I wasn’t sure what the protocol was. Which was to leave the car in the return line with the key in vehicle…couldn’t be easier! Next time I visit Nashville I’ll be sure to use Alamo and hopefully Dave is there to greet me.

We arrived at the Nashville Airport and made our way to the Alamo rental area. We were immediately greeted by Dave. He was extremely friendly and helpful. In no time we were loaded up (with Dave's assistance), shown important features of the vehicle, and on our way. We were in a newer Nissan Altima. It was very clean, inside and out. The return process was just as easy. We will definitely be using Alamo going forward. I've rented cars a lot, this was the best experience from top to bottom.

Picked up the car in the Nashville Airport. Randy at the counter had me in and out in 5 minutes. Went to pick up the car and was met by the nicest man, Herman. He offered us water, opened the doors for us and showed us all the info on the car. The whole process took less then 20 minutes (that includes the walk from the airport to pick up the car). It is awesome to think there are still people out there that care and take pride in their job. This is how to treat a customer! Thank you Alamo.

This was our first time to Nashville so we did "Skip the Counter Ticket". When we got to the lot, there were only 3 vehicles and they were all the full sized SUVs. The Alamo representative told us we would have to wait for a midsized SUV to be detailed since that is what we reserved. A Nissan Milano came on the lot and the representative would not let us have it. Then a young gentleman named David came up. We explained the situation. He put us in the Milano and we went on our way.

The best experience renting a car ever! Herman was our greeter when we arrived at BNA. He went over everything with us, gave great advice and did it all with a smile so big. The extent of his service is unheard of these days AND he loves what he does. I am sure Alamo knows what a value add Herman is, because he's like that to everyone. If you are renting a car in Nashville, look for Herman and give him a wave. He is truly a treasure. Oh and the car we rented was great as well.

We had such a wonderful experience picking up our vehicle from Alamo Nashville Airport thanks to Herman!! We chose this rental company because of the raving reviews the staff receive online and Herman exceeded our expectations! He was so kind and shared in our excited for our Tennessee waterfall adventure! He picked the perfect vehicle for us to take, which made the road trip that much better! We’ll definitely book with Alamo again! Thanks Herman!!! :)

Toni A. behind the counter was great to talk to, and she gave us good information on all the best places to get food (and where to avoid)! Herman was helpful in directing us to our car, and he took the time to walk us through all the buttons. He explained how to open the trunk/fuel door, what the unmarked buttons meant, and everything else we could have possibly wanted to know. 100% will rent from Alamo again because of this fantastic service!

We were in town for work had to rent a car to drive to Gatlinburg for part of our time in TN. I can honestly say I have never had such an effortless & positive experience renting a car from a rental company. From the check in desk, to working with Dave to pick up the car, everyone was super friendly & the experience was effortless. 10/10 would recommend renting from Alamo & will totally be renting from them again this time next year.

My representative’s name Herman and he was not only very friendly, he upgrade my car and gave me an orientation of the vehicle which saved me at least five minute of doing it myself! Herman’s level of service made me feel like a valued customer not just a number! I have told my friends and family about this experience and Herman’s commitment to the best service will bring me back to Alamo for my next rental. All the best, Mark Manson

Excellent customer service lives here at Alamo in BNA (Nashville Airport)! Thank you, Herman, for your warm welcome, attentiveness, bottles of water, and clean auto. I was further impressed and surprised to have Nai and Jeremiah offer to help me with luggage upon return of the car! They also genuinely care to provide the best fleet of cars and 100% customer satisfaction. I'll use Alamo exclusively for my BNA trips and you should too!

Nashville airport Alamo. We had a seamless experience picking up and dropping off our car rental. A big thank you to the manager (and the gentleman receiving the car) that upon our return found out we had an issue with low air pressure in our tires and issued us a credit off the rental price for the inconvenience of having to find a Firestone dealer on a Sunday to air up the tires…. Thanks again, That is truly great service.

I rented a car from Alamo for the first time and I think I’m going to continue to rent from them. The staff at the BNA Nashville location was excellent and their customer service should be rewarded. I used their skip the counter option and everything went as smoothly as their website said it would. The car I picked was clean and had every option needed for a comfortable trip. Thank you Alamo at BNA.

I would never rent from another rental car company. Alamo knows what they're doing - they're efficient in every way! "Online check in" ahead of time saves you any standing in line time that other company's require! When we arrived to Nashville we were greeted with water and a smiling face - and the easiest rental car experience you could ask for (Thanks Dave Straker!!)! Highly recommend Alamo!!!

Our car rental agent, Herman, has a great personality, is super friendly and does an incredible job for Alamo. He is passionate about his role as the face of Alamo and takes the time to show you a few key features of the car so you know what they are and how they work. His smile and enthusiasm were contagious and he kicked off our vacation with a bang! Thanks Herman, keep it up! We'll be back.

I was met by Herman when I got there. Nice guy and a great ambassador for the city of Nashville. He helped me get the windows nice and clean and I was off. When I turned the car back in the guy that greeted me was friendly and helpful. I explained that the tires probably need balancing to avoid road noise. He actually discounted my rental and appreciated me telling them. Great organization!

Although unbeknownst to me, an Alamo website glitch had cancelled my reservation when I added an additional driver, so no car was waiting when I “skipped the counter”. But the men on the ground behind the Alamo counter at BNA Tennessee were wonderful. They quickly remedied the mistake, saw the problem, and gave me a much better price on an upgraded car. Was very happy with Alamo!

Our "skip the counter" pick up of our vehicle was great. Herman was our coordinator and personable and very helpful. The hybrid vehicle was very economical. The only issue with the vehicle was the worn out driver's side carpet. I frequently caught my shoe in the worn out spot which could have been a safety hazard. Suggest a floor mat, or retire that 50,000 mile rental vehicle.

Our entire experience with Alamo was 10/10. Flew into Nashville, bundled the car with the flight. We did need an extension on the car. They accommodated without any issue. Our check in, signatures, getting the car, and leaving the airport felt seamless and was so easy. The staff did not waste our time, they were courteous, knowledgeable, and efficient. Excellent experience.

I could not recommend this place more! We had a horrible experience with Dollar Budget Rental at the airport and were about to give up on getting a rental at all. We decided to double check with Alamo who were able to get us a car in no time - a beautiful Dodge Charger at that! The service from booking the car, to the guys who handed us the keys was all fantastic. 10/10!

Renting the car from Alamo and the whole process was very easy. We had filled out the forms and had a Skip the Counter ticket which saved us time. We were given a very warm and enthusiastic welcome by Herman. He was delightful! He got our car right away, gave us water and we were off in a very cheerful mood. Returning the car was easy too. So happy we rented from Alamo.

Our experience with Nashville, TN Alamo Rental Car was super easy. The SUV was super comfortable and met all of our needs. Kudos to DAVE for his expertise in providing help with us. He is very knowledgeable of the process and we felt very satisfied with his assistance to everything we need to know about the SUV, places to see and do. DAVE you rocks with Alamo.

We arrived at BNA around 5pm, and met Dave. We hadn't rented from Alamo in a long time, but after our experience with Dave we wondered why. He was amazing! He had us in our car and ready to go in minutes. Very personable, and treated us like we were important. The ice cold water was an excellent touch too! We will definetly rent from Alamo again! Thanks, Dave.

The entire staff with Alamo at the Nashville Airport were wonderful. If you get the chance to meet Herman, you will not regret his superior customer service. Thank you Herman for making our rental experience perfect. He took the time to walk through the details of the vehicle, wiper, lights, and all the other options so we felt comfortable driving.

Your skip the line for Nashville was more than acceptable… The person that gave us instructions on the car use was very knowledgeable and pleasant. The overall experience was quick and the car was fine... one question I use Alamo. Most of the time for my rentals. Why is the skip the line not available in other airport sites?

From the start Dave and Joe were waiting for me with ice cold bottled water! It was sweltering in Nashville so this was very much appreciated! Dave made sure I found my car easily and helped with my luggage. Five star service from Amanda at the exit gate as well. I always use Alamo for the service I get. It’s just top notch.

Flying every month from Europe to Nashville and always renting at Alamo. After an exhausting travel of +15 hours it is always a fun moment when I meet Dave again. He´s always serving with a smile and in a good mood. Thanks for making arriving at Nashville and getting a rental car an easy and a fun experience. 10/10

Rented Alamo standard SUV from Nashville airport. Dave in the garage promptly got us an SUV, but I found the seats uncomfy. I asked and he quickly got us another SUV that was much better. Great vehicle, great service and NO WAIT at the counter - just went directly to pickup the car. Will definitely use Alamo again.

Great customer service. I was not happy with the first car that was selected for my rental. I returned the next day and asked to change vehicles. The manager on duty told me not a problem and allowed me to swap the vehicle. I was super happy and enjoyed a great rental in the new vehicle selection. Thanks Almo

Although I had reserved a midsize car, the Nashville Airport office immediately did a free upgrade to full size when it was discovered that there were no midsize rentals on hand. This and the quick corrective action and pleasing attitude of the local staff gave this location an A+ rating by this customer.

Renting a car at Nashville airport was a breeze. There was no wait at the checkout counter. The service man in the garage was awesome. His name was Dave. He brought our car to us and even helped load our luggage. Very nice guy. Very good rental experience. Returning the car was made easy as well. Thanks

Super happy with Alamo Nashville, picking up our rental car, they made it super fast and easy with limited paperwork (Shout out to Herman). Which helps since we have two young children traveling with us. Same for drop off in Tampa. It took less than three minutes to drop the vehicle off. Amazing!

Herman was incredibly busy and working with a skeleton crew, but he still greeted us with cold bottles of water. He directed us to the air conditioned building quickly. He didn’t have the car we requested and he brought us an upgrade! Couldn’t have asked for a better experience at this Alamo!

I was very pleased with the courtesy and expertise shown at pickup, a gentlemen that "loved" his job and a very pleasant, helpful young lady at turn in. The car was clean and performed very well. The app worked well, but Nashville didn't have a sign for non stop check in. Otherwise super!

We rented from Alamo for the first time and had a great experience. We picked up in Nashville and dropped off in Raleigh, and the customer service at both were fantastic. We were offered bottled water which were much needed at the time, and the process was very straightforward both times.

I usually rent from Enterprise or Budget. Alamo exceeded both of them. The SUV was CLEAN, no smoke smell (unlike the other cars from competitors), employees were very nice and helpful, check in/out was the easiest thing in the world! I will rent from them now on from BNA! Thanks Alamo!

Easy early check in, Herman was super helpful, energetic and offered us free waters. Vehicle was clean, easy to find and we were on our way quickly. On return I pulled in, quickly dropped off the car and was on my way to my hotel. Overall great service and customer support!

Alamo always has the requested/reserved car available. Our family always rents a minivan, and Alamo always has it. Great Service.. And our most recent trip, a man named Herman who retrieve our rental for us was extremely friendly and went above and beyond with kindness

It was a quick and easy process. There was very little waiting either inside or outside. Really enjoyed the guy in the garage who gave us our car. Very friendly and quite the character. The car we got was great. Wish I could get that every time.

This was the first time I ever rented a car on my own. The experience went very well and Herman was awesome!! He made the experience of renting a car for the first time, easy and flawless and made me feel completely at ease! Herman is awesome!!

What a great experience. Christina from BNA Alamo was terrific!! Using Alamo was easy, quick and it made my Thanksgiving visit wonderful! The car was clean and still smelled new!! I will never use another car rental service!! God bless Alamo!!

The car was great, almost fresh off the lot! Fit all of our luggage and drove nicely. We rented it for 10 days. It had good gas mileage and was easy to drive, even with some new controls compared to my regular car. And pricing was reasonable.

Everything was easy from start to finish. One of the easiest times I've ever rented a car. And more importantly the guy who gave us our car in Nashville was ultra helpful and nice. My next trip will most likely include alamo.

I arrived late but the car was still available they even upgraded me to a wonderful SUV. It was easy to check out and check in, the car had tons of features which i did request. The only draw back was the car was not washed.

It was a great experience. Dave greeter us in the garage, had some cold water bottles in the cooler and was very attentive and welcome us very well. We travel quite a bit and this was the best experience we had with Alamo.

Mr Dave at the Nashville Alamo was fantastic and the kindest man! Also the 2 employees at the counter inside were so friendly and helpful. We will use Alamo again just for customer service! Thanks for making it so easy!

Picking up the car at Nashville BNA airport was excellent. HERMAN helped us to the car, loaded our luggage, showed us the features on the car, and offered bottles of water. Best car renting experience I have had.

The online checking was very easy to use, and made the process at Nashville airport very quick. Herman helped us with picking up the car and he is wonderful; very customer service oriented and friendly.

Arrived early in Nashville and Alamo rep, Keke, took care of us immediately. She was very thorough and friendly. Reservation, pickup and return was very easy. I would definitely rent from Alamo again.

Skip-the-counter feature was excellent. Got off the plane. Picked up our luggages. Then went straight to our rental car. There was an attendant to verify which car to use. Sure beats standing in line.

Nashville Airport Alamo employee Dave did a wonderful job getting our car for us, explaining instructions, and making sure everything was understood. We were very pleased with his service. Thank you.

Mr. Dave from Alamo might be the best customer service representative I have ever met. He was so enthusiastic and helpful. I will rent from Alamo again if for no other reason than him.

Smooth experience from pickup to drop off. The online check in really speeds up the process so it’s worth it. Got upgraded to an SUV free of charge due to a mid size being unavailable.

The skip the counter feature was flawless. The gentlemen that brought us our car was thorough and offered us cold water. The return process was seamless. I would rent from Alamo again

I’ll always be renting with Alamo. The front desk was easy and smooth. The car lot was a short walk and we were instantly helped by Kenny- A very professional awesome fella.

Great experience in Nashville! Chose the manager's pick option and got a nice F-150 to drive for the weekend. People were gracious, friendly and made for a great experience.

It has never been so easy to rent a vehicle! I had a wonderful experience! Very professional. Very nice great running vehicle! I’ll definitely use ALAMO for all my rentals!

Mr. Herman at the Nashville Airport is a fabulous greeter and host. I wish every rental car agency had a person like him meeting you and getting you started on your trip!

Our experience was smooth as glass! Herman met us as we walked up, offered a bottle of water and helped us to our car. It was such a nice experience! Way to go Alamo!

Where do I start? The service with Herman was amazing. He was so welcoming and helpful. It was a perfect way to start my trip. Thank you Herman, I will back!