I had an appointment with a sales person named Steve and notified him that I wasn't able to come it at the specific time so he arranged for us another time slot. Came at new time slot but they were not ready for us. We waited shy of an hour, it seemed the like guy was busy sealing the deal with another customer, this wouldn't have upset us if he had the decency to apologize for the delay. Unfortunately only the lovely receptionist seemed to care as she was nice enough to notify Steve that we've been waiting for a long time. Steve didn't care though as he just shrugged his shoulders and walked off. Attitude was off putting, no customer service. In his text message prior to us coming in was to 'please let him know if we're running late'. It seemed like his time was precious but ours wasn't.

I had booked an appointment to get my car serviced and was told it would only take 1.5 hours. I came on time and was told it would take 2 hours, I let them know I would be hanging around to wait. As I have a little toddler, I decided to walk to the playground down the road noticing where my car had been parked to get serviced. I came back after 1.5 hours and my car was still parked at the same spot. I waited another 30mins and walked out to check, thats when they had begin to service my car. Took them 30mins to service and over 45mins to 'wash' my car which was poorly done. All up I was waiting around for almost 3.5 hours with a toddler and being heavily pregnant. Waiting lounge was dirty with rubbish on tables and crumbs all over chairs. Poor customer service, would not be coming back.

Always had a good experience when taking my Toyota C-HR in for annual service, but when I had to sell it last month, the service received from the sales department was very poor. I had asked for a reimbursement of the registration as I had just renewed it a month earlier. The assistant sales manager told me they might not reimburse it entirely as there were some fees to pay but that he would ask his manager. After many calls, emails, messages left requesting to be called back to have some news, it is like they've disappeared and it has now been more than 5 weeks and nobody has had the courtesy to call me back. Very disappointing. I am glad I ended up buying my new car somewhere else.

I am totally disappointed by the finance manager of northpoint toyota . I ordered a car which they gave me after 2 years in totally different price. I tried to make appointment with marlon and tried to call him hundred times he never picked up the phone nor messaged back. There is different paper work and different payment taken from us. I have bought more then 5 cars from northpoint . But this time it is the last one . Will never and ever recommend this place to any of my family or friends . I have been a very loyal customer to this place but unfortunately you are very bad in keeping customers.

This was the best experience I have had at Northpoint Toyota Prospect. The you girl who was trouble shooting my electrical/battery issue was outstanding with her communication, positive , had great energy and always had a smile on her face even when she hadn’t quite solved the issue. I loved her attitude and pragmatism. I would love her working in my business. Justin as always was outstanding in finalizing any issues and payments and the young girl I dealt with was very positive and a treat to deal with. Great work guys

I've had 2 issues with this dealership to date, yesterday I recieved my car back from a service. I popped the bonnet and noticed there was a bolt snapped off that holds the engine cover on. I went back to ask what happened. The service department asked the mechanic and he owned up to it. The mechanic never told anyone he broke it on his own accord. Clearly though he'd get away with it. Will never use this dealership again. The mechanics are terrible. I certainly expect a high level of care on my car when going to a Dealer.

I came here to get my cars window weather seals replaced and they also checked over my cars brakes as well because they were squeaking. I had a small issue with my front passenger side window seal, it wasn't properly installed. I called them and organised to have it fixed, free of charge. They actually checked the rest of the window seals and said they fixed the back passenger one as well. I'm very happy with what they did, great service and great communication. Very happy, thank you Northpoint

I've been to this location multiple times to get my Dad's Hilux serviced. Staff are always very friendly, and always offer you a hot or cold drink, which is great if you're sitting in their waiting room while the vehicle is being serviced. Otherwise, their loan cars are brilliant for if you can't stay and wait. Waiting room and showroom floors are always spotless, and they always do a great job with the service. The post-service complimentary car wash is super convenient!

I’ve run service businesses for 40 years. The young lady that checked me in for service (S345CDU) was outstanding and is a great asset to your business! There was a mix up with the dealership I should be at ie. I was booked for Hillcrest v Prospect where I presented. No problem. She solved the problem quickly and efficiently. Lovely manner and highly competent. I would earmark this lady for a leadership position in your organization. Cheers Greg Ennis

Northpoint Toyota At prospect, are great team to work with, job was done professionally as promised by Anna R. I couldn’t ask any better. Anna R from service department is an absolute amazing, high professional and very kind person to work with. Absolutely highly recommended. 5 stars and tumps up to everyone at Northpoint Toyota. Well done guys. Thanks to you all, and special thanks to Anna R for her work. Warm regards

Extremely argumentative and incompetent staff at the service those girls have no idea. Took them months to get the part and when they got it they say its not the problem and i have to falt it( tell them whats the problem and how to fix it) now the say the problem is elsewhere. The service not done actually and only done on the papers. The break lights wasn't fixed. At least now i know where not to go next time.

One star is kind. Only go here if you want no customer service. Walked in and got ignored, Then got told off for looking at a car inside and then was directed to look at cars outside in 34 degree heat. Staff member gruff and not helpful. When I enquired about prices he told me to go online. Maybe I'll just go elsewhere!! cmi city and cheltham much much better! Do not recommend!!

A little annoyed. We dont live in Adelaide and had our first 1000km check, which was fine and thanks for the washed car, but. We waited patiently in the waiting area for 2 hours and wasnt told our car was ready, had we have been told in fact it had been ready a little over an hour after leaving it with you and wasted an hour sitting waiting. I hope this doesnt happen again.

I really appreciate the way Northpoint Toyota provides customer service. It feels like you are a part of the family atmosphere. I bought two cars with Northpoint Toyota and was very satisfied with the service and the presentation. I also booked a new Prado with the same company and am recommending it to all at Northpoint Toyota. Best service with the best cars.

Wish to put 0 star, went to view car after taking leave .empty diesel and issue with wheel alignment, tyre was gone, asked for gelp and sales person was even worse with attitude. Wasted whole day and took leave for nothing...we bought 2 prado recently in family from CMI AND THEY ARE BEST IN BUSINESS.. WOULD PREFER TO GO CMI.

Husband work vehicle purchased from Northpoint , excellent service, staff pleasant and very approachable. Auto servicing is amazing, will work hard to accommodate your needs and address any issues or problems quickly. Recommend them to anyone for new/used cars and maintenance of all your car needs. Give em a look. Cheers.

We are extremely dissapointed with Toyota. After given a wait period of 6-8 months for a Camry SL, we have now been patient for 15 months and still no news of our car. Meantime our existing car ages and price rises are pending. We were 2nd in line 15 months ago and this has not moved. What a disgraceful situation.

my prado not washed properly and the inside not vacuumed as per your mate from northpoint toyota said the prado must be washed and vacuumed the interior. for your information note: the first services has done all of the washing and vacuuming properly. But the second and the third one were not properly serviced.

Ben was amazing and so was Mierlo and rest of the team, friendly,professional and not pushy - glad I chose Northpoint Toyota over other car dealers as they were professional and courteous and treated us with a smile. Recommend them 10/10. Edit: Sam the detailing guy they have is very knowledgeable and friendly.

Seems like a nice place. There's a lovely "guest lounge" where I spent half an hour after being assured that a sales rep would be with me in about five minutes. I watched as the sales person went to two other customers, and then disappeared to have a break. I guess I won't be buying a Toyota after all.

Perfect place to buy a new Toyota Staff are very friendly and very efficient. They make you feel very comfortable at purchase and they are great when you take the cat in for Servicing. There is a brilliant coffee machine, biscuits, fruit and free wifi in the guests lounge. Great staff!!! …

George Pash from Northpoint Toyota is amazing and great to deal with as he is genuinely interested in providing the best outcome for his customers. George is very knowledgeable, is a great communicator and patiently works with his customers right up to delivery. George deserves maximum …

I recently had the pleasure of visiting Toyota North Point, and I must say, my experience was nothing short of exceptional. From the moment I walked through the doors to the time I drove off the lot, I was impressed by every aspect of my interaction with this dealership.

Jack and the team at Northpoint did a great job arranging our fleet vehicles. There were several extra steps in this process which they were only too happy to organise. Overall, a great experience due to high levels of product awareness, service and logistics. Thank you.

Staff very helpful and explained all facets of the service and extras done or needing attention. My car is running in good order after the service. Only thing that needs attention - grease marks on the bonnet, front fender and drivers side door just under the handle.

Would give 0 stars if I could. Terrible service. Buy elsewhere Refuses to provide vehicle on days I'm available, then tries to insinuate no monies will be returned if I cancel contract, when in fact that is not stated anywhere on contract. Avoid, Avoid, Avoid

I appreciate the service & smile by Anna who attended to my Corolla and follow up with the detail of the service report and advice on critical + non essential tech issues to address. A pleasure to have our card serviced at Northpoint Toyota Prospect …

Unprofessional service for the whole syste,. put car in 10am for service. Told me finish in 11am and notice me by message. Called after 2pm several times. No reply no info, no return calls. Went 4:30pm to pick my car, said forgot to do the service.

The team at Northpoint Prospect really know what they are doing. I was in and out with my car service in 2.5 hours. Plus the guest lounge was the best, even though the morning sun warmed me up fairly quickly, but that is nature. 5 out of 5 stars.

Neeraj is the most kind person I’ve never met before. He has so much car knowledge. He shared it with us professionally and patiently. As a customer, I totally trusted his advice and service. It is the best car purchase experience in our life.

To put it bluntly the service department staff are incompetent my brake line was not correctly attached and despite alleged second operator checks the issue was not noted (I'm just lucky I didn't have a failure while driving). This led to

We had our battery tested as part of the service. It failed with 1% health, no one called us prior to picking it up to request if we wanted the battery changed. I had to ring back after my husband got home. I called parts there were 6 on

Just took my car in for service. Was left waiting outside. When I went into the office, she said “service is here” pointing to her desk and chair. What attrocious customer service! Congratulations, you have just lost the business of both

A big thank you to Ben.D, Ben.G and the Service Department for all their help and understanding. I purchased a 2014 Subaru BRZ from these guys, the car is in fantastic condition. I had a Minor warranty issue to raise with them. The great

I had an annoying vibration in the engine bay around 1500 - 2000 rpm and couldn't identify what was causing it. When I took the technician for a drive he identified it within a couple of hundred metres and had it fixed within an hour.

This is my first Toyota and I chose Northpoint Toyota Prospect out of convenience and proximity to both work & home. To be honest, I wouldn't take the car anywhere else. The service is superb and the turn around is really quick.

The staff at Northpoint Toyota Prospect are truly wonderful, they provide brilliant service. Cassie is the best new vehicle sales representative I have ever dealt with. We have purchased 2 new Toyota's this year to prove it.

Very good service. Just a little annoyed that they offer you a certain amount for your trade-in to make the sale, but when the day comes to deliver the new car, they “revalue” your trade-in a few thousand dollars downwards.

I would love to commend Cassandra for her exceptional service. She has been very thoughtful and thorough with her customer service and I have felt like I’ve been prioritised and looked after buying my Toyota Corolla.

SERVICE_COROLLA CROSS I was more than impressed with the team at Prospect when taking my car in for its 1st service. I appreciated that they offer valet pick-up& drop-off for my car from my workplace & washed my car.

As always, you guys never fail to impress. After a nightmare start to my week, you did your magic and had me back in my car by the end of the week, all fixed up, no dramas, no hassles. Many, many thanks …

A very unsatifactory customer service, close to none. Does not touching base with the status of the order. Once the order has been placed, they already having a state of amnesia. Very slow to respond to queries.

Disappointed with the cleaning. Outside of the car seems like just water sprayed on it and not cleaned properly. There are water bubble marks on whole car and on top of that inside car was not vacuumed.

We cannot thank North Point and Tony enough for their care and all the effort they have gone to for us! We love our car, and they made the purchase / trade-in process effortless for us. Thanks again

The service was perfect. The wait, the facilities and staff were just awesome. I'd really really like to thank the brilliant service manager mechanic Kurt for his amazing work post service.

Service was completed as expected, although it is somewhat disconcerting that the dash camera was unplugged, not sure why that is done, unless you have something to hide.

Great service, kept us up to date the whole time we were waiting for our car. If your buying a new car ask for Russell he certainly knows his cars and is very helpful.

Service personnel all very friendly. Car was in for initial inspection. Took slightly longer than I expected but extra coffee was good. Overall a good experience.

Came in looking for information, was served by Marlon gave us phenomenal service was very knowledgeable and kind and made it an overall amazing experience

Marielle in Service was lovely and very helpful. The service was efficient as she knew I would be waiting. They fixed the issue. I was so grateful.

Unprofessional service staff and incorrect information. After taking my car to get a servicing my stereo Bluetooth no longer worked.

Decided on a new Corolla Cross.... drivng the dream. Great service from the Northpoint team. 8 months on and 15000 km still smiling.

I was very happy with my first experience of a car service at Northpoint Toyota. Very efficient, on time and pleasant. Thank you.

This guys are really really good not only in servicing cars but serving customers too. Especially MADDIE.. thank you once again..

Highly recommended Northpoint Toyota Car Service. You did very good job working with quality my car run smoothly ! Thank you

Great coffee and biscuits, receptionist was very helpful and service person was very courteous. Car wash was appreciated.

My car service was within the times quoted to me and communication was easy and clear. Definitely a good experience.

Great team to deal with, service completed on time and car was presented back in a clean state ready to drive away.

George took us through the process of ordering our Toyota Prado, very knowledgeable and easy going. Thanks George

Greeted with a smile and service was speedy and efficient. Definitely best car dealership I've dealt with by far.

Great people to deal with, very professional service on our landcruiser. We will be back for the 120k service.

Absolutely amazing service. I asked to have my car back by 12 to travel home, They had it returned by 11.30am.

Great to get the brand new Yaris Cross home today well worth the wait thanks Raj for great customer service.

Bought a Mustang from them Great Car the salesman Binh was great and helpful. Loving the car had no issues.

Very good service , quality parts but the worst place to park...or get out of even at off peak traffic.

The staff were extremely friendly and helpful. I trust them with my car which continues to run well.

Always get exceptional car and customer service at Northpoint Toyota. The latest was no exception.

Awesome car great service and good trade in price definitely recommend Northpoint Toyota Prospect

Excellent place to buy a car or van great experience from start to driving away with my new van

Servicing 4 cars (Nissan and Fords). Excellent service. Good value for money. Friendly manner.

I’m so happy for car service, they’re really doing a great job, I appreciate that …

The Service staff at Northpoint Hillcrest are very polite , efficient & professional

Service team were great to deal and I was keep up to date with the service progress

Great people, great service, could not be happier. Always a stress free experience

Very friendly and business like. Great to see we can go next door for breakfast.

Just ordered my new car. Staff were great have good information and nice coffee.

Staff and service were great but lose the online booking process … doesn’t work!

Helpful & accommodating with transport while my vehicle was in for maintenance

George was very helpful and totally honest as he could be regarding wait times

The information is very scarce but the services are appreciated when needed.

Great customer service, very professional. Couldn’t ask for anything better

Friendly and courteous staff Prompt service Reasonable pricing Will return

Very happy with the service given. Just had to question the invoice price.

In short, best customer service and very professional with their job.

Can't complain about a single thing. Very courteous and professional.

George Pash made us feel welcome and answered all of our wuestions

Thanks so much for the prompt service. Great people to deal with.

Always fabulous customer service before, during and after.

Great service from Rob Eggers and the guys at Northpoint.

Very good service, friendly staff, lovely clean car!!!

Was taken care of by Alex, great customer service.

Service was quick and detailed. Very satisfactory.

Very friendly and helpful staff. Great facilities

Quite happy with the cost of my first car service

Great first time experience. Staff very friendly

i bought my Rav4 hybrid there they must be good

Very happy with Chris, Rob & the team again!

Very good customer service especially Neeraj

Ravi has always been great to deal with

Efficient-clean, fast & trustworthy