The worst customer service, paid for shoes not available at store, they transferred shoes form other location. Anytime i try and check on status in person or by phone I have not been helped. NO one tries to even pretend to help me. They put me on hold for over 25 minutes via telephone, in person i'm told that tracking issues occur all the time. When shoes finally arrive per USPS tracking, manager, Robert tells me i cant pick them up because they are not in the store. Possible in their mailbox but he cant check it until the next day. There is no customer service provided to me, no peace of mind, i've had items misplaced by USPS so i'm a little paranoid and only wanted confirmation that they are there. Robert then proceeds to tell me that "this is why we don't like having shoes delivered to the store,"but this service was offered to me I never asked for it. At the end of the day i'm a paying customer and should have been treated better, at least if he would have sympathized with my situation and tried to help me. My best advice is do not shop here, people who work here are rude, and look down at you no matter who you are. I recommend that you take your money and go down a few doors to the Shiekh or to Foot Action, where there is definitely better customer service, and the same shoes for a lot less. lesson learned, I wont be shopping at Finish Line again.

Terrible customer service at this location I will not be returning to this location and wouldn’t have purchased if I didn’t need the shoes for an event. Walked in and asked if they had white AF1 available and the first worker straight up said “no we don’t have any.” Did not bother to check or say anything about availability. Second worker we asked checked to see if any were available and surprise, there was one .5 size down. Tried them on and were unsure of the fit and mentioned this to the worker. Immediately grabbed them and took them away without letting me decide if I really wanted them. Fast forward and ask a third worker( the most friendly of my visit) about the AF1’s since I now decided I wanted them. 2nd worker overheard us and walks up to say “ yea they already saw it, they saw it” disrespectfully and tried to put the shoes away. That’s when we said we were going to buy them. The second worker needs to work on his attitude and customer service, and others need to call him out on his terrible work ethic.

I went in on Monday the 19th, and the shoes i wanted were not in stock, I could have easily gone to another store and looked there but I though since I have already waited there for them to look I'd take the option they gave me which was to order them online THROUGH THEM and that it was guarnteed that I would have them by Friday the 23......well i go to track them through the USPS tracking number and it says they will arrive on the 29th....so I call them to see what the hell is going on and the answer I got was "well it all depends out of which state they are getting shipped from" she didn't even offer to help find another solution so when i asked how I can go about my refund she said I would have to wait til I have posession of the shoes!! Worst damn place ever seriously, I as well as others that have rated this place, will not shop here again........just take more time out of your schedule to find them elsewhere!!

0n 12/31 the staff on duty at 11 a.m. to 1:30 p.m. were THE BEAT STAFF as a whole. Helped me cop the Reverse Flu Games and they weren't even in stock. The pregnant woman and African American gentlemen went way above and beyond and out of their way to satisfy me. They made me feel so good that I even purchased the Retro 6 Rings and The Darth Vader VaporMax Love This Store!!!!!!

They helped me find the shoe i was looking for but one if the ladies there was flirting with a customer and the other one was at the cash register, and i hate how were just teens they never ask if i need help when i was the only one there but when another guy came in, they asked him if he needed anything and i was just standing there not getting help.

The lady was so rude to me and would not let me return a pair of unworn shoes and I had the receipt, she told me to go to a different finish line! She wasn't apologetic at all and just flat out rude! DO NOT GO HERE! The one at west gate is so much nicer and cleaner and the workers are so kind there!

In store raffles without letting people know or sending emails to the consumer missed on a pair due to this reason plz fix this so that everyone gets a chance to buy shoes. I was told if you know you know and i just dnt think thats fair plz fix your problem …

This place was packed when I was there but the lady's still managed to take care of everyone there in a timely fashion they were very nice and helpful. I definitely will be going back here to buy my next pair of Jordans and I definitely recommend.

Store was clean and organized even with heavy traffic. Customer service was awesome, really wish I could remember the guys name who helped me and my son his service was top tier..

Had the exact shoes I was looking for, staff was very helpful prices are retail and reasonable. Selection was one of the best I’ve seen. Would easily shop here again for shoes.

No getting No How are you No Did you Need Help. I got a dirty look when I asked for my size in a shoe. 4 associates talking to each other no one helping customers

Super friendly and awesome staff made shopping a pleasure I left them a 1 on the review at check out but meant to put a 10 ⭐️⭐️⭐️⭐️⭐️

Terrible the people there don’t know how to attend. I waited over 30 minutes for them to not even give me the pair I asked for .

Went to JDs at Desert Sky Mall, the kids that work there the best kids so friendly, nice and Very helpful!!! Love this store

They never have my size in shoe that I picked and they have a small selection to choose from at the Desert Sky Mall.

Nancy is by far one of the best workers there! She went above and beyond helping find the perfect shoes for me!

Had some nice stuff didnt have the shoe i was looking for and didnt have homegirls size

Just got the red cements great store great people but wish they put signs were to wait

Me and my husband found the shoes we wanted n it's hard cause his picky but not here

The manager is cool. At least it said manager on his tag. 10/10 customer service.

Dontae was very helpful and professional, if you go ask for him. Thanks Dontae

Staff not. Could see some improvements. Prices is where they shine.

Really good selection of shoes and everyone was very helpful.

Good customer service needs more shoes not enough merchandise

Was great. Kid was respectful and service was fast. Thank you

Alicia is the best Finish line manager in the entire valley

Great sale on Nike Air Max running shoes and Good variety!

Always have what ur lookin for if you know who to talk to

Great service shoe are on sale employee or there to help

Big and great selection of shoes. Great service, too.

GREAT STORE THE CLERK NEED TO BE MORE MOTIVATED

THEY USALLY HAVE THE SHOES I BE LOOKING FOR .

Always a great experience shopping here..

Friendly staff great shoe selection too

Good place to buy shoes!! Definitely.

It is okay. Not much of a selection.

They were great and good prices

I get 20$ off every 200 spent

Great quality of men's shoes

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