The attitude of the lady claimed herself as "manager" is terribly rude. If she has no ability or welling to service client or make people feel comfortable, she should stay in back office or kitchen. Thank you for replay. The whole story is I made a order at TooGoodToGo and I asked my wife to go there to pick up ( Her office is only 30 meters away). The lady claimed as "Manager" tried all the way she can to make the whole pickup process difficult. She asked my wife to download APP to make confirmation even my wife show her the picture that I already made pickup confirmation. She put two pieces of food away in front of my wife that suppose to be include in Surprise bag cause she was not happy that my wife told her she could not swiping confirmation that I already did it. She refused to provide package bag and said you should bring bags yourself. what kind of bakery store will ask client bring their own bags to take food?! Grocery shopping?! At same time she kept saying this 'surprise bag' worth over 20$ as we were taking a lot of advantage from her. Seems like she is doing charity and we are begging for free food which is NOT! I have made orders through 'Too good to go' several times, never have problem like this. It suppose to be a win win situation to all of us but not worth to get this kind of humiliation. If this is your service standard, it really need to be reviewed and improve. If your employee not able to make client comfortable but humiliate them instead, the she really need more training.

Been in total 3 times to this place and on 3 occasions we had bad experience with service. 2 of them were the first week they opened so we thought they are still adjusting and training. The last was about 2 weeks ago when things started to open up we decided to give it a try hoping that service would be smoother but we were wrong and 1 staff was rude and don’t bother to apologies when they know they were wrong. We are not demanding customers but brushing us aside while we have not finished our order to attend to the client behind us is rude no matter how you justify it. We waited in line for our turn and expect good service when it’s our turn. Sadly won’t be returning which is a shame as the food was good.

Girl with brown hair above the shoulders has a big attitude with customers and other staff. I went to simply pick up a slice of pizza her coworker asked her to serve me since she was already taking care of another customer, the girl didn’t bother with me she was fiddling with papers and chatting with the gentleman who works downstairs, her co worker got the pizza for me she asked her to ring it up, she continued talking I asked if she minded ringing me up I had to return to work, told me I would wait so I left. My coworker said the same happened to her same employee…

I encountered a significant issue with the food quality at this establishment, and my initial visit would also be my last. A friend and I ordered a brownie cake, and upon tasting it, it was evident that it had not been properly stored, resembling food left in a fridge for an extended period. Furthermore, the Italian Sausage I ordered was of poor quality, resulting in stomach discomfort. In addition, the prices did not align with the advertised rates. I would strongly advise being cautious and not falling for the deceptive practices of this store.

really good pastries (I'm slowly trying them all), good coffee, lovely-looking bread and very good service. a wonderful addition to the neighbourhood! i have had the sfogliatelle, lobster tail and lemon knot and they are all top scorers. my son enjoyed the Tiramisu (classic) but took off points for the cake being too soggy and the disting of cocoa too light. so it "only" got an 8/10! there ate also groceries and savories on this wonderland--a perfect place for holiday treats and good quick eats.

Amazing place! The sandwiches are superb and the pastry the best! Also id like to add that the staff made my day Today! I usually shop there but de ided to order via Uber! They never delivered my order and the driver had a free breakfast! So i decided to reorder! The young lady called me and asked me if the reorder was ok! Explained the story and they send me a note with a little sweet treat for me! One thing is for sure uber is deleted but forno is my spot for ever! Good job guys!

I have been to Forno West many times since the opening and have never been disapointed. Whether I stop by for a pistachio cornetto and espresso for breakfast or grab a quick proscuitto and fig panino for lunch, I am always impressed by the freshness and quality. Don't even get me started on how amazing the pizza is, comparable (might I even say better than) pizza straight out of Italy. Overall, amazing service, amazing food, amazing local business. Love, Love, Love it!

Great bakery but terrible service… the servers are unfriendly, arrogant and disinterested. They seemed inconvenienced by my presence. I understand it’s a tough labour market for owners right now but there are still some basic standards! Even though Forno has fantastic baked goods they should realize they’re in a city with a LOT of great options… there’s always somewhere else for customers to go. Looking at the other reviews I see this isn’t a new issue

Bad service. They have to respect their closing hours. The other day I ran to get there before 5. I was there at 4h52. They were closing, they saw me and didn’t let me in. The girl who gave me few seconds of her time told me to to talk to the manager. Of course the manager was busy closing!! Well I don’t care if they have good food I will not be going back!! I thank the owner for replying. But 16h52 is not 17h00. I could have been served in 5 minutes.

Visited this place for the first time this weekend. Ordered pizza, spinach roll, mortadella pistachio panini, lobster tail, Nutella cornetto and coffee. Everything was excellent and so tasty!! The only thing i didn't care for was the mortadella panini with pistachio cream... Just too much pistachio for me taste. My favorite part had to be the Nutella cornetto... Omg... Sooo delicious.. A must try if you like chocolate!! See my pictures!!

I contacted the location directly about cleanliness issues and they never got back to me, both times. This was after we found a random object baked into our pizza last time we were there and all we got back from the staff was "oh no, sorry!". The Westbury location has equally pressing hygiene issues. Otherwise the food is pretty decent, but I also feel like quality declined substantially since opening.

A very good selection of bread, pastries, olive oil,… I bought pistachio biscotti and Sicilian oregano that I was looking for , biscotti tasted yummy but not as crispy as it should be ( quite soft) , loved to buy a loaf of bread but their bread slicer was not working , will go again :) pls fix it , lol They have the biscotti with both pistachio and almonds , the pastries they all looked yummy

This place is wild!!! If you havent tried their lobster tail you havent lived. From delicious pastries to fluffy flawless bread, to delicious pizza (the one spinach and burrata is to die for, even cold or reheated), its a dream for the mouth. I apologize for your waistline in advance. Super friendly quick service. This is a true quality boulangerie. RUN!!

Walked in for a spinach pizza and a coffee. Price of pizza 5.00 as a sign reads ! At cash they punched in 6.50 , when I told her the sign reads 5.00 ,she told me it's just a sign . 6.50, that's the price and if you don't want it it's OK . As a message to the public WATCH OUT when your order is rang up as they seem to try and FxxK their clients.

You have to try their breads ... in particular the walnut as well as their sourdough and multigrain were all excellent! Also sampled some of the super pastries they had. Fantastic! Also tried a really nice caprese sandwich as well as their pizza. ( which my wife loved..) If you want an authentic Italian taste, they’re the real deal!

Overall, I like this place. The quality of the food has been very good in my experience. The issue is that some of the stuff is overpriced, and the person serving you either gives you great service or would rather be doing something else. The pizza is excellent and surprisingly fairly priced, which is the main reason I still go

Unfortunately didn't have a good experience yesterday. I came at 5pm and it seemed as though the employees didn't care to be serving any longer. I took the turkey sandwich, to find that it was missing both pesto and the aoli, even though they were listed on the ingredients on the bag. The bread was delicious however

I just had a Lobster Tail from Forno West. This is an Italian pastry with a flaky exterior cone filled with a lightly sweetened cream. I haven't tasted a pastry in Montreal like this in a very long time. Support this bakery because it is outstanding, and (based on my first try) might be the best bakery in town.

I was charmed by the service the first time I went, but it's been hit and miss ever since. Today, there were 4 employees and 4 customers, but it somehow it seemed like an inconvenience that we were there and it took 10 minutes to pay for my order. I don't think I'll be going back after today's experience.

Love love their pistachio croissant! Giving it a 4 star because I used to buy them occasionally, and for the past few recent times I’ve noticed that the filling has decreased A LOT MORE! When I first tasted the pistachio croissant, the filling was overflowing! Now, the filling is only in the middle :/

Delicious sandwiches (the mortadella and pistachio especially, the bread they use is perfect), pizza and decadent pastries. Great selection of Italian products in the small grocery section. Best cannoli I've had in Montreal. Big terrasse in the back. Sparkling clean. Great service.

I was there around 12 . The bread I bought was cold, probably made a day before. You need Gordon to tell you about cooking today and sell it tomorrow. In Milan this will not last a week. The bread itself is overcooked and fake. 1 st time there and the last.sry that's the truth.

I stopped by the bakery for a sourdough baguette, and ended up leaving with the baguette, a pastry which was like a pretzel shaped cinnamon roll, and a challah bread. The breads, in particular, were delicious. The challah made an amazing french toast. Thank you so much!

A family run place that really makes you feel welcome. The service is outstanding! . They couldn’t be more kind and helpful. It doesn’t matter what you take, the food is out of this world good!!. Definitely Ask for the pistachio cornetto next time you visit

Beautiful place. Big variety, I like everything I try , except for the cinnamon roll pretzel, or something that looks like it. It was dry, maybe a day or two old. The service was good and fast. I will recommend this place and I will come back to try more things.

Stopped by yesterday and the food was really good. I LOVE fresh baked goods. Also purchased a white chocolate & cranberry loaf of bread. It was delicious Went at around 4pm. The employee, she was super friendly helpful and nice. Will definitely be back. …

Delicious bakery with great coffee and a lovely covered back patio - perfect way to start the day! I organized a small bday celebration on the back patio - staff were wonderful & food delicious! Imported Italian food specialties a must try. Highly recommended

Delicious focaccia and pizza!!! Service can be improved; sometimes too chaotic and slow; sometimes personnel little too rude but who cares when focaccia tastes that good. Also, coffee tasted horrible. Hope these things will improve; they are still new.

This review is strictly regarding the pre made sandwiches and customer service. Sadly all of the premade sandwiches are extremely dry. A most dissatisfying experience.
Service
Take out
Food: 1
Service: 2
Atmosphere: 3

Yesterday we held a wedding shower for our daughter at Forno westmount. Carmela the owner went above and beyond to make sure every detail was fulfilled as we asked . Food was delicious staff was attentive . Thank you for a memorable event .

Great place! Staff is super nice and food is amazing. Whether you want tasty pizza, a fresh panino, deserts or just a coffee, they have it and it's amazing. They also have a cute little terrace in the back to sit and eat, which is nice!

I have to admit that whatever the desert you are picking here they are all awesome. Always fresh! The only reason I am not giving a 5-star rating it's because of the average coffee quality. Lattés tastes really average... sorry.

I've been to this bakery serveral times now and I'm always welcomed with a smile & great service. They have one of the best breads in the whole greater montreal area and would 100% recommendto go even if your not in the area !

Very disappointed. This was the best Italian pastry in Westmount. Went there Friday and everything was tasteless. The Zeppoli‘s were old the cookies were older. The pizzas were stale extremely disappointing not coming back.

Excellent breads. Decadent baked sweets. Top quality Italian deli including sandwiches. You’ve seen this style bakery a hundred times. But everything here is a revelation. U will be absolutely surprised in the best way.

Best bakery I've seen, ordered the cannoli and zeppole and it was the best pastries I've ever tasted. They also deliver which is nice, just be careful because the pastries get dry quickly so you should them quickly.

I had a great service from Carmela! She really took care of my satisfaction and made sure I chose the right delicious pastries according to my taste descriptions. I was impressed with her kindness !

My first visit was very pleasant. The staff was friendly and attentive. I purchased a pastiere for Easter and it was the best I've tasted. I would definitely recommend trying this place.

Lovely little bakery with a lot of variety of delicious desserts! Their bombolone, lobster tail, and pistachio cookies are my favorites, pizzas are good too. Will be going back.

Best cafe in montreal! The staff is amazing! I've never felt more welcomed in a restaurant. Not to mention, the selection of italian food and pastries is incredible!

Never been to the place in person but ordered on UberEats twice and LOVE IT!!! Quality, amount and freshness are ON POINT. Packaging always well done too. Thank you.

Friendly place, we tried several different things and almost everything was good. Very good cannolis. On the expensive side, which is to be expected in Westmount...

Enjoyed the zeppole, apple crumble pound cake and the prosciutto + ricotta + arugula sandwich very much. Pleasant staff. Hope I got my spelling right …

Just had their sausage pizza and baguette. Amazing quality for great price. Sausage pizza filled me up for only $6. Definitely going to be coming back here.

The pistachios cornetto was delicious!! The place is very clean and service is good! This place is fairly new.. I wish they had a bigger variety of bread!

Their olive bread is fantastic. The lobster tail was my new favourite food until I tried the ricotta lemon square. Thanks so much for the excellent food!

Waw amazing service! Super good product. the biscotti and oatmilk latte were really good! The cannoli are a must! Emily was such an attentionate server 5

I found this place on Uber eats! The food is delicious and the prices are fair. They even sent me a mini cookie as a gift! I will order again!

Love this place, always good tasty freshly baked goods. Arrive early on fridays if you wanna grab your challah, that's a lesson I learned :-D

A cozy bakery with a nice selection of pastries and breads. They also have a small selection of pizza style pastries perfect for lunch

Are you looking for good coffee, bread and desserts ??? Come and get in Forno West. It's my favorite spot when I'm at Westmont area.

Don’t expect a polite attitude from the staff and don’t expect them to wear masks when serving food (mask mandate isn’t over yet).

Had for the first time tiramisu with pistachio; yummy and finger licking good! Liked the Zeppole too, both light and delicious!

Such an amazing selection of pastries and Italian goods. I have never been disappointed by my service or the quality here.

Absolutely love their stuff. The baguette has nothing less than Paris baguettes! Affordable prices and excellent quality.

Food is so-so. They try to be polite but old habits die hard. Rosetti and desert etc are ahead in this game in the area.

Expensive and did not get a good vibe from the staff or the premises. Certainly in no hurry to go back. Coffee was good!

Most delicious little and big treats, all fresh out of the oven.
Food: 5
Service: 5
Atmosphere: 3

Great spot, but my mortadella pesto sandwich had.. no pesto?
Food: 4
Service: 5
Atmosphere: 4

One of my favorite places! Delicious pastries and wonderful staff! Just wish they offered more delivery options.

Amazing breads, pastries, pizzas and other goods - with an extremely nice staff. Just a great place to visit

Love this place. It is so good, I felt guilty for finishing a lobster tail pastry alone. So good

It's a lovely bakery with good variety of breads. I'm really happy they open early

Very friendly staff. Big terrasse. Lots of pastries to choose from.

Best sourdough baguette I ate in my life. Amazing, incredible

I love this place, they offer excellent service and products.

Amazing Italian bakery. Everything was fresh and delicious.

Some of the best Italian croissants i’ve had in Montreal!!

Service was slow… the staff keeps chatting

The Mortadella sandwich was terrific.