We have been a customer for almost 6 years now. I am extremely satisfied with the service I have received during this past years. I have recommended others to the bank. The most delightful experience has been recently during the pandemic. I knew that my PPP was going to be taking care. I had an specific person I could contact at any time. She was working hard to make sure her clients were served. I heard others about their experience, they were literally talking to a computer ,while I have a direct line and a name. Truly, I have no words to describe that.

Recently we had to apply to PPP government program, it was a very good experience for me, I got the help I needed and the process was quick. We were able to keep our business alive. I know others First Citizens Bank (FCB) customers that had same experience with FCB, so it seems I am not the only one with a great opinion about the FCB's team. You took care of your customers in this difficult time!!!We appreciate your valuable help very much. Keep up the good work.

Thank you First Citizen's Bank team, for your hard work and dedication with helping not just us, but all of your clients through the PPP funding process! It allowed me to focus on keeping my employees and customers safe while your team was working hard to make sure I could keep my employees paid. You are truly watching out for your clients’ best interests. Please know that it does not go unnoticed or unappreciated!

Absolute disaster. No customer service what so ever. You can only speak to robots when calling CS. Paid off vehicle weeks ago and can not get a title or even status. Website suggests title may take over 30 days to receive which is unacceptable. If you email them - you may get a reply in about 3 weeks. Never ever again. Avoid this at any cost.

You can find very good service on the part of all workers. They all try to help you, they take care of you quickly, and it is very convenient that you can receive help in English and also in Spanish. I definitely recommend it. (San Marco brach - Jacksonville, FL)

Conveniently located on Dan Marco Boulevard with parking in rear.

One of word banks you will ever experience, proceed with caution