I receive excellent service here. The manager Theresa is competent and responsive to our business needs. I'm in here every week, and in my experience the customers are pretty hard on the staff, so that may be why their rating is lower than other branches. I've never seen a very long wait for a teller.

By far the worst branch in Jacksonville, the staff is rude and unprofessional seems the banks in proximity to black community have no respect for the customers they serve yet I can go to branches of other races and get the uttermost respect. Dunn’s Ave branch do better

Well Sheena walker didn't even wanna help me sent me to the atm like I was a problem when I was just trying to make a normal deposit , but actually the teller with assist is awesome replace all them rude people with those machines please very awful customer service

No matter how many customers are waiting, there’s only one teller working in the booth and guess what? You are going to wait forever!!!!!!!!!!!! The wait is the worst!!!!!!! Please do something about this issue, people! Hire more people or something PLEASE!

Poor customer service I have been here for 45 min and the LINE IS NOT MOVING and there is ONE WORKER who is doing everything but yet slow :(( I tried to talk to the manager she seems very rude ppl are getting mad and leaving after long time of wait …

By far the worse bank you could ever go to! You literally have to wait an hour before you are seen at the window while employees roam the branch with nothing to do. Do NOT MAKE ANY DESPOSITS AT THIS BRANCH! WORSE MISTAKE EVER MADE. …

Worst Bank of America IN AMERICA. Customer service sucks along with the outdated building. No drive through experience and long waits. I had an appointment for 10 am to open a savings account for my children. Brought all the documents with

They will not answer the phone and when you go to the branch you will have to wait forever to ask a simple question. Mine was... Do I need to make an appointment for notarizing my house closing documents that needed to be overnighted back

If I could give them a zero I would. This is by far the worst bank I have ever been. I have to be here almost everyday to make a business deposit that must be made in person and it ALWAYS take me about 20-30 minutes standing in line. They

This is where I have had an account for over 30 years and yet they can't bother to wait 5 minutes to notarize two pieces of paper. It's more important that they get their lunch break then satisfy the customer's needs. Note, it's not that

I have been depositing foreign currency from my trips for years at this location. No problem, good service. Post COVID service is really really down the toilet. Last week I tried to deposit some money from my last trip to Europe and they

No sense of urgency at all and poor customer service... after waiting for two hours the person in charge of the floor came to persuade us to come in a different day saying that the service we were looking for could be done from internet

Just moved to the area, waited for almost an hour in line trying to get a cashiers check, just to be told that the money I had wired into my account that morning, would not be available until the next day. The money was in the account,

This branch did nothing to assist me with my mother's mortgage when I came in to advise them of her passing. I waited for an hour, they took the necessary documentation, death certificate, deed, will etc. And stated they faxed it. They

The absolute worst customer service experience ever. I sat in line for over 30 minutes and the lady dealt with 2 customer in a 30 minute time span. Multiple people coming in line then walking out. The teller is telling stories with

Only reason I gave a 2 star was because of the tellers. They all have been very nice but the wait is horrible. A million people in line and only have 2-3 tellers and no drive through for depositing business monies.

Been calling for three days. They will not pick up there phone. Crappy customer service while I was there. Lady was real snippy and looked as though she hated her job all three experiences with her.

There is not deposit slip anywhere... the lines were horrible. .. I can't believe such a big bank has such a bad service. ... it shouldn't be like that... someone is going to loose his or her job .

This is the worst location ever! It is a holiday Friday weekend and there are only 2 tellers working. I have a corporate business transaction and have been standing in line for over 39 mins now.

I come here on business twice a week and never wait less than 20 minutes in line. They almost always have only 1 teller working at a time. It’s ridiculous. The customer service also sucks.

You will wait an hour. There will be one or two tellers the line would be half the building and the bankers walking around like no body matters.if you want to get /feel/ abused try it.

One star is being generous. I have waited for hours & hours at this bank & have literally wasted many many hours just trying to ask a simple question. One time they needed to verify a

Worst branch. I have been waiting in line for 30 mins while there are no tellers helping anyone and about 5 people behind me in line complaining about it. Customer service is awful.

Thank you $1.300 mouths and need save looking Apt House, some good foods and waters. Timothy Ben Pugh 50 cent miles God - Evil Big WOLF rock Iron. Thank you Bank of America Nice.

Empty promises from service reps to the Mrg. Very frustrating. I have dealt with many banks over the years and this one has a special place in the useless category.

Overall good experience thus far! Marissa Suarez, Customer Service Rep has done a phenomenal job of ensuring that her client's needs are heard and met. Thanks BOA!

I recently went to the Dunn Ave location Tyrese was the teller that helped me. He was great, courteous and very helpful. Thank you for the great experience.

This bank is too rubbish, the waiting time is too long, no one to manage, we are all here in a hurry, no one to pay attention to us, too rubbish.

Came at 1 pm and their account system was “down” but I still could take out a deposit??? What a joke lazy workers that don’t wanna work

I opened an account two months ago. I closed the account on September 13. I finally got my original deposit. Liked the Teresa Smith.

When you call someone hangs up the phone so can't speak to no one..Inside is just as bad to see some one to speak too

The new manager Mya is very knowledgeable. The team was friendly and helpful. I will return to this branch.

Friendly staff, but prepare for a long wait in line bc there is hardly ever more than one teller working

The staff at this location were so helpful with my transaction, it was over before I knew it.

Long wait times. Parking lot entrance is a joke. Employees have an i dont care attitude.

I went to deposit cash, Janel and other receptionist was helpful.

Only have one teller at a time for this busy bank. Always a wait.

No drive up tellers. Rude tellers. Dirty and disgusting building

Great experience every time I've visited this bank.

I love the drive thru.