Received a tracking number Dec 25th and was told my package was being shipped. When I check that tracking number it just showed how many times my package “failed” to deliver and was sent back and forth. Since getting that tracking number I haven’t heard from the company since…. After writing 3 more additional emails to them. Not sure what more a customer can do at this point. Seems everyone else is getting a response to their reviews but me. Absolutely terrible experience with this company. Basically getting people to order from them, not shipping their products but still get to keep the money they receive? Sickening Very unhappy with this company. Like other reviews, I placed an order on November 12th and was told it would be shipped within a week…. It’s now December 9th and I’ve gotten one email (that i received a week later after emailing them) explaining my order was either lost or not picked up by the carrier. In the email they gave me two options of what I would like to do regarding this, wait until the order I placed comes back in stock or get a refund and to reply back to them asap. I replied within 20 minutes of the email and it has now been over a week since I sent that and haven’t heard anything back. I get it’s a busy year and I may have ordered on Black Friday but that’s still no excuse for the issues that have arisen. After all this happening some would think this website is a scam… Definitely needs work on customer support and should maybe have a live chat or number to be able to talk to someone to get a quicker solution.

I’m giving a 2 stars, here’s why. Even tough it’s very cheap price and that agree that the jewelry is very cute and trendy. Their jewelry are not good quality. The jewelry or your hands will not turn blue at least. But just after a week of use, my 2 gold rings, turn from a yellow gold to a sort of sliverish color. I expect that 14k gold, stay gold. I received my order in the time they said on the email. (About a week) I really don’t recommend this brand if you’re looking for something that will last for a long time. Another thing that I don’t understand is why are they only speak English on their socials media, when they are situated in the province of Quebec. I think they should put the main language of the province, that is French, more often in their post. But I can understand that for the marketing and to have more customers it’s better to speak English.

UPDATE: I just received my order. MULTIPLE items were missing when I was told only one thing was out of stock. So disappointed. This is the kind of service you’d expect from AliExpress, not a Canadian company. I WANT A REFUND FOR MY THREE MISSING ITEMS! Ordered a month ago and it never arrived. Shipping time was 1-4 days when I ordered. There was no indication given when I ordered that it would not arrive by Christmas. The company hasn't issued any refunds and is instead giving out discount codes despite the issue being items not arriving. What good is a discount code if you'll never receive your order in the first place? I also got an email saying an item I ordered is now out of stock and instead of issuing a refund for it, they are offering STORE CREDIT (which surprise surprise does not work). I just want a refund and for this company to actually reply.

OU EST MA COMMANDE ?! J’ai commander le 7 novembre 2023 sur votre site avec une demande de livraison expresse car je l’attendais pour Noël. Vous m’aviez informé que je recevrai ma commande le 22 décembre 2023 et ce jour là j’ai reçu un mail me disant que mon colis c’était fait arrêter par la douane ! J’ai du payer en plus les frais de douane. Je m’y suis prise à l’avance afin d’être sûr de la recevoir à temps, cela m’a coûter chère et je suis dépasser de voir la laxité de votre professionnalisme, ce n’est pas sérieux. Et pour combler le tout j’ai aujourd’hui reçu un mail du transporteur pour me signaler un problème dans la livraison et il me demande de contacter le marchant ce que j’ai essayer de faire et absolument aucune réponse alors je me répète OU EST MA COMMANDE?!

WHERE IS MY ORDER?! Ive had an amazing experience with shopping in the store, I love the jewelry and the quality. Perhaps, even though my sister had a bad experience with the orders online I still decided to order online. Not only did i get the the same order charged twice but my order has never come. When i went to track my shipment in the app it said that both my packages had been sent to the shippers again. I don’t understand what’s the issue with the online shopping of this store. I complained to the support service about my order getting charged twice, they did nothing but tell me they couldn’t fixed it, I understood .. but the fact that you guys can manage to give your loyal customers a good service has me beyond mad and angry. It’s ridiculous

J’ai fait une commande durant les rabais du black Friday(23 nov) donc il y a plus d’un mois et je ne l’ai toujours pas reçu. Quand j’essaie de traquer la commande la date estimée d’arrivé augmente toujours de 1. Exemple elle est estimé au 22 décembre le lendemain elle va être estimé au 23 et ainsi de suite, alors que de base c’était sensé prendre 1-4 jours. J’ai essayé de les contacter plusieurs fois mais chaque à c’est un message automatisé qui me dit que c’est à cause du black Friday et tout. Maintenant que j’ai lu les commentaires Google je vois que je ne suis pas la seule. Je ne vous conseille donc pas de commander de leur compagnie. J’espère pouvoir me faire remboursé. Est ce que quelqu’un sait comment ont peut les appeler?

3 colliers commandés le 23 novembre pour cadeaux de Noël, toujours pas reçu aujourd'hui le 8 janvier. Ticket ouvert avec Poste Canada après avoir constaté quelques jours de retard pour finalement me faire dire de contacter l'expéditeur. Courriel envoyé, message via leur site internet, réponse à leur courriel de satisfaction du produit en indiquant que j'ai jamais reçu la commande et tout ça, sans aucun retour à ce jour... Aucun signe de ma commande et encore moins du remboursement pour produits jamais reçu. Une amie de ma fille a commandé dans les mêmes dates et elle aussi aucune nouvelles de sa commande et de la compagnie pour un remboursement. Dernière expérience pour moi ça c'est certain

I placed an order on November 3rd and it said 1-4 days for processing. I went back in yesterday November 10th and the exact items I wanted were in my cart and i had not heard anything about the order i placed on November 4th so i assumed the order didn't go through for some reason so i hit check out again and i then realized that i was in fact charged for the original order so i sent an email right away and they refused to cancel the order. Their excuse was the items are processed right away, so explain why i have no info from the order i placed over a week ago. Terrible customer service! Will never order again and will tell everyone i know about the terrible customer service!

WHERE IS MY ORDER? I ordered a couple pieces of jewelry on July 14th 2023 ( almost a month ago) and I have received no update from the company or Canada Post about my package, only that is delayed with no further information. I emailed store support twice, went to the store and sent an Instagram dm as well and NO ONE has helped me. Only silence I have received. I do not know what to do, I feel I have been dismissed and my order its just never going to arrive. I am beyond disappointed as I have shopped in store and it was a pleasant experience, but the online shopping has been a huge disappointment

We have placed an order for a Sorority Custom/Personalized Block Initial Necklace on July 13, 2023. I was notified that it would be received in 4-6 weeks. Currently, we are the months of September and I still have not received my order, nor have I been contacted in regards to the progress of my order - not by e-mail or the Shop app. I have sent two e-mails inquiring about the status of my order, to which I have not received any response. At this point, I’m starting to think that Evry Jewels is a scam. I would advise all shoppers to think twice before placing any online orders with this company. ..

I placed an order for 8 silver Rings about a month ago… and let me tell you …. I fell in love with them! The look and the quality of these rings were beyond my expectations taking into consideration how affordable each ring was… & with their Black Friday deal of 80-90% off.. I knew I had to purchase even more!! Now I have 8 gold rings and 4 ankle bracelets that I am so HAPPY with!! I see how much attention this store was getting on social media and there is DEFINITELY a reason <3 Evry Jewels has a customer for life !! Next purchase is probably a phone case and some slippers.

J’ai commandé à plusieurs reprises sur internet. Jusqu’à ma dernière commande il y a une semaine, tout était beau. Lorsque j’ai reçu ma dernière commande, 4 des 5 articles ne faisait pas. Les bagues étaient trop petites et le bracelet beaucoup trop grand. J’ai envoyé un courriel au service à la clientèle et en plus d’avoir attendu longuement avant de me répondre ils m’ont donné une raison bidon de ne pas me les échanger / rembourser car leurs système à des “limites de traitement”. Très dommage qu’ils aient de beaux produits, car leur service client est lamentable.

On Saturday I was at the store evry jewels with my friends. The woman working there that was helping us did not say to us the sunglasses I bought was final sale, so we went back to there because we wanted to return the things we bought there. Then another woman said sorry it’s final sale and I can call my manager but there’s nothing I can do at this point we've all been waiting and assume they're just not gonna do anything. She told us the only thing you could do was exchange our items with something else she didn’t let us get our money back, and we never did.

Placed an order in November and it still hasn't arrived. Submitted a case to Canada Post based on the tracking info and I received an email back saying that there have been no further package scans and the vendor needs to reach out for further claims. I have sent multiple emails to evryjewels support team asking for a refund or to reship my order and no response!! Very poor customer service and I don't see a number to call to talk to an actual person. This was a gift from my son to his sister for Christmas and now his money is just gone?!?

I ordered jewellery two months ago and I still haven’t received anything that I ordered. After over a month I received an email from them stating that my parcel was lost in transit and that I could have a credit to repurchase my articles if I wanted .I agreed to this and yet I never received it! I have emailed them numerous times to ask about this and nothing! No answer! They basically took my money and now are ignoring me. Pfff, it is very frustrating and obviously I don’t suggest that anyone orders from them.

This company seems to be a scam. I placed an order for 2 in stock items, non custom items on Dec 8th for Christmas. It is now Jan 5th and my order has not even shipped. They did however charge my credit card right away! I emailed requesting to cancel my order and an automatic response came back saying they are unable to cancel any orders or refund my credit card. I believe by law they have to ship any items by 30 days from when they charged my credit card.

I love EVRY Jewels, i’ve been ordering from here for the longest time, I wear necklaces and earrings from here everyday and never take them off. They never tarnish or rust, and no pieces have ever broken, and i play sports and am very active so it’s great that the jewelry is durable. The shipping is also really fast, it only takes around 5 days to a week for my jewelry to come in the mail. I’m definitely going to purchase more jewelry in the future!

Jamais reçu ma commande de plus de 80$!!! Commandé le 2 décembre et rien reçu malgré que la transaction est passée sur ma carte de crédit! J’ai ecris de multiples courriels sans reponse. Chaque jour la date du livraison est repoussée avec mon tracking number…. Aucune façon de rejoindre quelqu’un pour avoir un réel suivi. J’attends toujours ma commande Cela ne me donne pas le goût de refaire affaire avec votre compagnie ! Très décevant.

don't buy from here. My friends buy there pieces and they're cute and all but I tried to buy four pieces of jewellery three weeks ago for a birthday party as a present and I even paid priority shipping that was eight dollars and my package didn't even arrive and as I emailed EVRY JEWELS they said they would resend my package and when they did the package was lost again I never got my package and I don't ever trust this business.

I had ordered 2 bracelets from this company nov8th. It’s now Dec1st and I’ve received nothing. I emailed twice no response, I even went the extra mile to go on the company’s tiktok live to get her attention about my order issue. But there was nothing but shouting and only focusing on reading comments about why ppl think she’s mean. Very un professional and last time I will ever order from this site.

Really wish I had read these reviews before ordering. I have the same issue as everyone else. The package says 1-4 days shipping and it’s been 3 weeks and they can’t find it. Called the shipping company and they said it’s not there. Can’t contact the store because they don’t post a phone number anywhere. And sent 3 emails but no reply yet. Too bad as I really wanted the product for my daughter.

I ordered almost 2 months ago and have not received my order. Now they are telling me one of the pieces I ordered is sold out, instead of refunding me on my original payment method, they gave me store credit which only works online. I have no intentions of buying from them ever again. extremely disappointed. save yourself the time and money and do not buy from them.

Hello my name is Krystel and I recently went to your store. I had a very bad experience with your employees. They are rude and didn’t help me when I needed it. Very rude and seem to not like their job and are on their cellphone while working. I love your store but please find better employees because people will not go to your store. Thank you

i left a review explaining that i had not received my package for a month. almost immediately after leaving the review they commented on it and sent me an email. they explained the issue and are resending me my order and have already given me a canada post tracking number. i am very impressed with how quickly they fixed the issue! thank you!

Evry Jewels has BEAUTIFUL jewelry and I love shopping here!!! Not only is the jewelry trendy and stylish but it is durable and you can even get it wet without it ruining the finish. I totally recommend purchasing and supporting this business!!! The owner of Evry Jewels works extremely hard and it shows. 5 stars of course. …

I LOVE YOUR JEWELLERY!! I wear it every single day i’m not kidding and the tote bags they’re amazing they fit so much stuff and it’s perfect for the library when i have homework from school! Definitely recommend your jewellery brand if people are looking for good jewellery i hope to come in store one day if i’m around there! …

this is an amazing brand and all of their jewelry lives up to the name. it's all water proof and doesn't tarnish, i'm currently wearing two of their pieces and i've had them for months and constantly get compliments on them. the prices r amazing and they have the best customer service

Comme plusieurs autres clientes je n’ai pas reçu ma commande et il refuse de rembourser. Il y a des frais de livraison prioritaire à payer pour recevoir dans 1-4 jours. 5 semaines plus tard toujours pas de commande livrée. C’est la dernière fois que je magasine chez vous.

Received my order and noticed an item was missing. Sent 2 emails and no one answered. Turnaround time is 3 business days and have not had a follow up in over a week later. Also sent a dm, nothing. Customer service seems to be lacking. Will not order from them again.

I am in love with evry jewels! Its my favourite jewelry brand and makes the cutest and adorable jewelry. I have had the best experiences with them, between the shipping times and the quality of the items! I can’t wait to buy more cute things from them! …

I’ve bought from evry jewels multiple times and my order always comes in 5 business fays or less. all my jewelry is very jewels and i’ve had peices that are a year and a half old and they literally do not tarnish. i recommend supporting this business i love it

I definitely love their jewelry but the workers are definitely rude. Plus they clearly look that they dont want to be at work. They do not help at all and the barely do the minimum that they need to do. Recommend but please make your workers have more training

J’ai commandé le 23 novembre. Un mois plus tard, toujours pas reçu ma commande (cadeaux de noel) Le colis est perdu. Incapable de rejoindre quelqu’un par téléphone. Sur le clavardage, je reçois toujours une réponse que mon colis est en route. Très décevant.

I absolutely love Evry Jewels. I’ve ordered from their website roughly 5 separate times, and I’ve never been disappointed in quality or customer service. I’m gifting a few things to my friends for the holidays because they ask about my jewelry…it’s Evry!!

My jewelry arrived and I am in LOVE! Super cute and perfect for daily wear, excited to see if it is actually waterproof. Apart from some minor scratches on one of the rings, the other items looked like they’re in really good shape. Will purchase again.

Evry jewels has the best jewelry I’ve ever gotten. Their prices are affordable and they have the cutest pieces of jewelry. I have bought so many items from Evry Jewels. Most of my jewelry is from there and when I buy jewelry and show people

J’ai passé une commande le 6 juillet sur leur site Internet. Le délai de livraison indiqué était de 2-3 jours ouvrables. Nous sommes le 20 juillet et je n’ai toujours aucune nouvelle de ma commande. Elle semble avoir été perdue. J’ai écris …

Hi!! I absolutely love this brand I've bought like a million pieces from here and I loveeeeeeeee it. The quality is like if it was real gold for cheeper. Anyway I 100% recommend this brand if you want top notch quality jewels for under 15$.

I ordered a variety of jewelry from Evry on Black Friday, it is now January and I still haven’t received my package. I emailed the customer service and stated the issue, asking them to find where my package was or because I hadn’t received

I ordered a necklace and received a shipment date of December 14th. Tracking information never came. I have reached out several times and still don't have the necklace, an ETA on arrival, or responses to my emails. Can't believe this!!!!

Buyer beware. Scam artists taking money for orders they cannot fulfill and then refusing to issue refunds. Offering store credit that can't be used. Dispute with your credit card as soon as possible before you lose your money for good.

I ordered on November 26 2023. It's January 10th 2024 and I have yet to receive my order. I haven't even received my tracking number. I contacted them but i haven't received a response. I'm not impressed with their customer service.

Paid for my order about a good 3 weeks ago now and still nothing. No response from the support and am unable to track my order as the shipping company says there is no order under my number. Starting to think i got scammed :/

I absolutely love Evry Jewels! I have been ordering from there for 2 years now and I have never been disappointed. I wear Evey jewels everyday and I always get compliments! The quality is amazing and I will continue to buy!!

I’ve probably ordered from evry 6+ times. They always have the best deals and the cutest jewelry. Sometimes shipping does take a little longer than normal but it’s around the holidays so I understand. I would recommend!

I went to the EVRY jewels in CF Laval, I’ve never had such amazing customer service. They were super understanding and were very quick to resolve my issue with an order. Such an amazing staff and great customer service.

My visit at Evry Jewels today was amazing!! The service is impeccable, the staff is attentive and full of ideas to help my shopping pleasant.. I love everything in that store and can't wait for my Christmas shopping!!!

The items are very cute and affordable and I would love to wear but I placed my order on November 8th and still haven’t received it which it’s kinda disappointing because I would have loved to wear what I ordered.

J'ai passé commande sur internet et la livraison me disais de 3 à 4 jours cela fait plus d'un mois que jattend et je n'ai toujours rien reçue j'ai aussi essayer de les contacter pas courriel mais aucune réponse

Don't order from this company. They never shipped my order. they don't answer the phone at their Pointe-Clair location and they don't reply to any emails. Worst company and worst customer service. Horrible!!

This jewelry is honestly amazing!! I’ve ordered from them twice and i’ve never had a problem with the pieces. I currently wear the meribella necklace and everyone loves it, I always get so many compliments

I love evry jewels so much! Their jewelry never tarnishes even after going into the pool and taking a shower. Some of my favourite pieces are the Western Wednesday necklace and Fairy earrings!!

je nai jamais rien recu ca fais deux semaines et chaque fois que j’essai de les contacter je n’ai aucune reponse j’avais vraiment de grosses attentes mais finalement je suis hyper déçue

I really like evry jewels! I’ve ordered a few necklaces, rings, and earrings and none of them have tarnished. I plan on buying another necklace once the one I want is back in stock! :)

Me personally I love this store its been my favourite from the start it doesn’t rust and doesn’t look fake I will recommend it to my family n friends cause they love jewelry

Order never received, they send it again which I appreciated but then, lost again and there’s no solution except a store credit…. It was for a gift and it’s now too late …

Amazing quality jewelry, wear every single day! Very good customer service and responds quickly. If you need good jewelry thats not so expensive this is the place for you!

Terrible!!!!!!!!! Ordered on line on November 4th promised delivery 4-6 weeks as of December 29th my order has not arrived. Unacceptable!! Extremely disappointed

I love Evry Jewels ! I purchase from them all the time and will continue to do so. My favourite items are the twisted love & Venice rings !! 10/10 Recommend!!!

Love this place with all my heart and soul! The jewelry never disappoints as well as the sales! I keeping buying from them and will continue love you!!❤️ …

My fave place to buy jewellery fun. Always have the most amazing deals. I ordered last week and got my order in 3 days and it came with the cutest pouch too

I love this brand so much. The prices so affordable and the store is gorgeous. The jewelry is such good quality and has anything to match your style.

I love Evry Jewels so much ❤️, their jewelry is so worth it because is high quality, cute and I love the fact that you can shower with it.

I always shop at Evry! their products are affordable and beautiful ! I highly recommend their lover girls necklace it’s my favourite :)

evry jewels is literally my favorite jewelry brand of all time! their products are always on trend and also make great gifts as well!

I have been using evry jewels for a while now and I love it sm!! Very beautiful and detailed jewlery! I can't wait to get some …

the service was absolutely amazing, so kind and helpful! i had a wonderful experience with the staff and love my new pieces …

i love this jewelry brand!! i wear their jewelry everyday and get so many compliments and buy them as gifts and everyone loves them!

I love shopping here!!!! The girls working are helpful and very welcoming. They have really good quality jewelry at great prices.

I love evry jewels. #livelaughloveevryjewels customer service is always so kind to me. no matter if it’s in person or on email!

The people were so nice when I went. They helped me pick out a couple great pieces plus they were on sale. Loved my time there!

Customer service is horrible can’t get a hold of anyone, my order has been getting delayed for over 2 weeks with no answers.

The place is amazing the prices are perfect I am subscribed to yall on you tube the service is OK but it could be better

I did not get a tracking number and I can't see when my package will arrive and communication is horrible

I love every jewels so much, their jewelry is so cute. Their rings are super cute and fit really well!

I love evry jewels.I think it’s an amazing brand.They have really affordable price and amazing deals.

I love the jewelry it is very pretty! They are not that expensive because there is a sale going on!

Je n’est jamais reçu ma commande,ça fait une semaine que rien n’a bougé depuis que j’ai payer.

I love this company. The jewelry is high quality for a low price and will last a long time.

This place has the best jewelry. I ordered so many new things i'm so excited for it to come

Loved the jewelry collection and the staff was very nice!! I'll definitely come back soon.

I love the jewelry!! Long lasting and beautiful quality, can’t wait for my next order.

I love their Products and this store!! Everyone is so nice there and it’s so cute!

i LOVE LOVE LOVE EVRYJEWELS THE WORKERS R SO SO NICE AND JEWELRY IS HIGH QUALITY

In love with my new piecesand staff was so kind and helpful!! Love it❤️ …

The employees were super sweet and helped me out as soon as i came in!!

I’ve shopped at evry jewels tons of times and love all the jewelry!!❤️

Cutest jewelry!! Good quality and affordable love going to this store

Evry jewels eats as always are Brit is so kind. Slay mama queen

Super cute store really affordable and trendy jewelry !!

Best store ever! Obsessed with their jewelry!!

Very nice quality and Amazing service ❤️

Great place with great pieces

Amazing jewelry

J’adore!