Very Disappointed - I was in Big W, Kingston on this past Sunday 12 December 21 as I needed to buy a specific gift for my Grandson which took me less than 5 minutes to enter the store find the item and return to the checkout. That's where everything came to a stop. There were queues of people waiting to go through both the self serve checkouts and the serviced checkouts. We stood in line for a good 5minutes before a staff member (who had been directing customers to self serve checkouts) pulled off one of the two girls who were operating the serviced checkouts to separate the customers. This girl spoke to the customers who were in the queue to split into two separate queues as there was some confusion as to who were waiting for the self serve checkouts and the serviced checkouts. She moved the customers for the serviced checkout on the other side of the serviced checkouts. Still there was a lot of discontent in the queue as there was only one operator now working the checkout. For this time of year with Christmas less than 2 weeks away the lack of staff was unacceptable. You say how much you appreciate your customers but it would appear that you do not consider them when it comes to excellence customer service through the checkouts. It is not the staff's fault as they are happy to help you when they can, they are friendly and polite. It's time you took a look at the customer flow that comes through your store and make sure you have the relevant staff to accommodate them when coming through the checkouts. It is your responsibility to make sure you have sufficient staff to cover your busy seasonal times. I am only one customer but how many people will I tell about the lack of service at the checkout? How many other customers have the same experience and will not speak up but I'll bet they will tell all their friends. At least 20 customers in each queue you should be ashamed of yourself. There should be a company procedure or policy that requires an additional staff member be called as soon as 6 people are in the queue or less if they have a trolley full of stock. Worse case, your customers will get served without having to wait 20 mins and you would be seen to be customer orientated and efficient.

The floors were of the finest cleanliness The entrance beckoned like a siren of the sea. The staff were like flighty automatons and the reward for catching them was fantastic customer service, however beware your consumer peers who will flock like seagulls to steal your hard won helper should should your attention waver. Finding the item of your shopping desire is akin to walking utopia looking for your favourite nut knowing many of the trees are too expensive to climb and many are so inexpensive that they practically throw their nuts into your basket. Escaping the store requires hauling your heavy hoard hastily hence the haughty haint that haunts the hallowed door. And then you go to liv eat for a coffee and profit

Found an item on a $5 rack, it scanned as double that, I mentioned it came from that rack that was clearly marked $5 as I had another item from the same rack, when I asked for assistance the worker called another worker to check, they didn't, they also told the other worker to item was on the rack next to the $5 rack when it wasn't, having my words skewd by one worker was disappointing enough but that fact both workers were quite rude about it with no apologies nor asking did I want to put it back was disappointing, I made a decent trip this morning to visit this store, I won't be doing so again.

I went in to buy a shirt that's light to wear open with nice tops under it for summer but the arms are so tight I'm a medium 12 size and only size 16-18 fit my arms! the clothes are very ceaply made, overpriced and there is not much that is nice, the fitting isn't great. I left upset due to them having no nice long sleeves to wear in the heat. The clothing is not great.

The usual BigW experience. Store is generally well kept. Though it does have a damaged section of floor in the cleaning product section, which has been damaged for 4 months now. Last time my 60+ year old father visited he tripped on the floor as it's a bad trip hazard and ended up injuring his wrist trying to prevent his fall. Other than that, it's your standard big w.

Today I went for buy a bundle of A4 (coppy paper) for urgent matter. I just asked from one middle age and slightly fat lady who works there. Feel she couldn’t understand again asked about A4 bundle. Having with rude face she told me go to stationary. 99% staff of them nice and good .Infortunately one sale staff ruined image of whole system.

Always a pleasure to shop here and see familiar faces working there. You know that they will know if the have stock and where it is. Always a warm welcome from the door staff and all the staff are very friendly. Good to see a couple of registers open most times as I prefer not to use self service. Thanks guys, great job

Placed an online pickup order and waited days for the order to be ready. I finally realised they have a track order app they and they had cancelled the order for no reason and without notifying me. This is the second time I have had trouble with them displaying stock online they don't actually have.

Convenient location with undercover parking. Good collection of item available for reasonable price. Quality of home brand products are reasonable for the price. Option of high end brands available for those who want them. There are price mark downs and clearance sales time to time.

The clothes are fashionable, affordable and there is a large range to choose from. There's are also your basic snacks like chocolate which is cheap, sports equipment, gymn equipment, technology and toys. The customer service is spot on. Also they have toilets, which is very handy.

I bought a phone holder for my car here and then realised that my car vents are vertical when I went to install it. No fuss return/refund. Always find great products here for a value price. Also picked up a headlight torch which works great!

Staff not very helpful. I made an order of 1 item and I've been waiting for over 2 hours. I tried to call and ask about my item but was rudly told to wait for my email. I would be ok with this if the staff member knew what customer service

Was looking for a product..staff informed me if its not out here we dont have any..I told the staff member online was telling me they were in stock, then got a reply of "I dunno and he walked off before I could ask him to check for me.

Went there today for a few things, and while Ryan was restocking, my wife and I peppered him with questions about where things were and he provided the absolute best customer service with such a positive and happy attitude! 10/10

Good value, decent range, staff friendly apart from the occasional exception. Room for improvement with staff knowledge of consumer protections for returns & courtesy in handling returns. Overall much needed business in the area.

I haven't been inside for a long time, but OMG the accessabilty of Channel Court is top tier. really makes the other shopping centres I've been to recently look just, sad. 10/10 will come back soon! (like, tomorrow soon)

Hige selection of moderately well priced goods, my checkout operator was lovely but as with most young checkout operators these days he didn't pack my clothes as much as screwed them up which was very dissapointing

They are rearrange things around changing things up. It looks better now and they have bought in more kit hen appliances and rhe kitchen rang is much better. It's a good shop to shop in it has everything you need

Excellent Experience and outstanding Customer Service, was given and provided to me when I visited Woolworths, in Channel Court, in Kingston ❤️⚽ this week, on Sunday.

My friend and I love going to shop in this Big W store. It has many and varied items to choose from unlike some other stores that are now becoming a bit sterile in selection. Keep up the good work !

What a WONDERFUL SHOP, BIG but they have everything you could possibly think of. SIGNS UP EVEYWHERE so you know where to go if you know what you want. Great specials AND,

Awesome gifts,toys,Apple products,books and everything else! I love the party section! And I have never seen so many balloons! Thanks for the great products!! …

The prices are quite good... but if you're trying to find something and need help, then jolly good luck trying to track down a staff member! Very frustrating...

the staff member who asked to check my bag last time I was here was very rude and abrupt. Staff need to train their employees to be more friendly.

Not the individual stores fault, but the fact that BigW won't sell certain products to Tasmania that it is the only distributor in Australia for.

Lovely big store, nice wide isles and toilets to use if you need. Staff friendly and helpful. A great range of products for the house or family.

A good store with many goods at cheap prices. It's always worth a look and you can pounce on a few bargains too!

Not too bad, they lay out but they never ever have any size 7 or 8 girls clothes and it drives me insane.

Very good clothing specials .cannot understand how socheap .suppliers must use slave LABOR.

Very friendly and helpful staff especially 2 young girls named keala and mikayla …

Excellent, great range and variety,I'm store, NOW. Shopping made easy.

Helpful staff, great customer service. My children love to visit here.

Find what I wanted quickly. The checkout person was very friendly.

Great store, friendly staff. Fantastic, undercover parking too!

As a department store, it is better than the competition

Uncomfortable store to shop in. Mainly horrible staff.

Always my go-to shop, nice stuff in reasonable prices.

Great product range. Helpful staff. Heaps of parking.

Good range of items and checkout was quick and easy

Didn't have what I wanted in my size