I always try to give everyone the benefit of the doubt in most situations but our experience here was honestly unbelievable. We have been taking our 5-month old doodle here over the past 3 months. About 2 months ago, he unfortunately fractured a growth plate in his leg to which he received a splint in our hometown until we were able to visit our primary care (Cityway). We took him in a few days later to which they did not replace the splint. I took him in 2 weeks later to have the splint replaced, to which the vet ran more XRAYS and told me and tried to show me he was having no improvement. After she insisted on consulting a surgeon we were told he needed a $3000 surgery to heal his leg. I'd like to add I am not a vet, I just trust the professionals know what they are doing and have my dog's best intentions at heart. They put the splint back on him and sent me on my way with no further information, which I honestly thought was weird because she did tell me it was essentially not helping him heal. I noticed immediately he was more uncomfortable with the new splint as it looked very tight and he was not putting any weight on it like before, but I wrote it off as he was getting used to it. I also noticed he was chewing at his leg more than usual but no signs of pain. We had arranged to get a second opinion on surgery about a week after that appointment, when out of the blue he started yelping and screaming in pain one night. We decided to take him to the emergency vet, where I was shocked to be informed that he had developed a severe skin infection under his splint because the leg was not shaved as it was supposed to be before applying the cast and the tape at the top was taped to his skin- causing more sores and pain. The worst was on his foot where his sore was so bad you could almost see his bone- which was essentially due to the splint being too tight to where his nail was pressing into it his skin at the bottom. We were not informed by our vet that splints apparently need to be replaced weekly or such things can occur, but the emergency vet informed me of this immediately. Had we have known, we could have absolutely prevented this from happening, but we are not vets so we had no idea, this is also our first dog. I was also shocked to find out that this type of splint was actually not recommended for the type of injury he had, but it was placed on him anyways! The emergency vet decided to run another set of X-RAYS on his leg to see any type of progress, although I told them it was not needed because I had seen the vet a week prior. After further X-RAYS and evaluations from an on-sight surgeon- it was found he had been "mostly healed" and surgery was not advised before a year of age. We did call City Way to express our concern of what had happened to which our vet was immediately very defensive and RUDE. My boyfriend was more than respectful when speaking to her, given the opposing information we received. After expressing some of our concerns her response was, "Well unfortunately I am not a wizard," which quite honestly BAFFLED me, given what we had gone through with our puppy and quite honestly could have been completely avoided and there was no accountability. She did tell us the reason she didn't shave his leg before applying the splint was because we were supposed to have him in for surgery this Wednesday. Well- this all happened on Monday night and the sores, which I have pictures of below, did not develop overnight. We really put our trust into this place as new and un-assuming dog owners, but ultimately it lead to more damage to our puppy's leg than good. The only way I could describe it was complete negligence and laziness.For a cast he DIDN'T NEED and lead to an infection and a set of XRAYS- I paid $350, where as at the emergency vet I paid $325 for far more information, direction, and honest help to our dog. We will absolutely be finding a different Vet and I advise anyone else to do the same. The only good thing I could say is that the receptionists and vet techs were always very kind to us.