Abysmal customer service - disgraceful attitude of management (Belinda) and staff member Isabelle and cringe-worthy mishandling by both of a simple watch repair under warranty and subsequent complaint re: same. Purchased an expensive timepiece which failed under warranty - however is not the reason for this feedback. Watch returned to the Mt Ommaney store to be sent away for repair. The manager Belinda said she would try to have it back within 10 days and would provide an update closer to time. No update. 3 phone calls (unreturned) later and received a text to say the watch was ready for collection at another store (Riverlink) so took time off work to drive all the way out there only to find out that the watch was not there - and to be told it was back at Mt Ommaney. So travel all the way back there only to be told by Isabelle it was still away for repair. In the same conversation this staff member made a highly inappropriate personal comment. Apparently this initial stuff up (oh, it gets worse...) is attributable to the manager completing the order on the wrong form and "an automated message sent in error." Another 4 phone calls to try and reach manager Belinda (all unreturned) over another 2 weeks to Mt Ommaney store - each time told by staff "oh we've sent the watch away to Seiko and it takes 8-10 weeks at least for the manufacturer to sent it back." (a very different story to what we were initially told) and finally phone Head Office. The very helpful receptionist Lucy - to her credit this team member did all within her power to try to help and compensate for the diabolical lack of customer service and respect shown by her colleagues and superiors - made contact with the store and repair section and then told me that ONLY THAT DAY - some 21 days since watch first dropped off to the store for repair - that Wallace Bishop had sent the watch to Seiko. I repeatedly asked for the State Manager Jamie Minns to call me - left multiple messages via head office and the store (during which had to - unfortunately - speak to the VERY discourteous/ down right rude, and inappropriate behaving Isabelle to leave messages) yesterday, only to then have my partner and I begin to receive messages from the until now elusive store manager Belinda - who now and only now decided it is time to try and contact us back. The receptionist told me that complaints had to be in writing - presumably the State Manager was too busy closing store/s to take the time to return a call to a disgruntled and significantly inconvenienced long term customer. Oh Wallace Bishop - what has happened to that quality, family owned business that was founded on a vision of delivering quality jewellery and outstanding, personalised service. From the QLD State Manager, down to Store Manager level and down from there the behaviours and attitudes displayed by many of your people is atrocious. And please take into account when read this prospective customers that my partner and I were meant to be high value clients - we have spent over $12,000 in a 6 month period in this store both on the watch and engagement ring however clearly this means nothing to Wallace Bishop - they have taken our money and treat us as they have. Shame on you Wallace Bishop. To the side of this, if you are thinking of buying jewellery, you would be better served buying from a dodgy online fake-jewellers than from this place - you'd probably get better customer service and what you buy would probably last longer and be better quality. Run a mile buyers!!!

I have been shopping for my jewellery at Wallace Bishop Mt Ommaney for a very long time now. I always know I am getting the very Best quality when it comes to the pieces I buy here. What really sets Wallace & Bishop Mt Ommaney apart from other stores is Monica ( The Store-Manager ) Her knowledge, her professionalism, top notch customer service and her extremely positive attitude is a really valuable asset to this company and this is why I always return. She personalizes my experience every time to cater for who I'm buying for whether it be for my Fiancè, my daughter, my family or myself. She always has a smile on her face and is an absolute pleasure to deal with!!! I highly recommend if your looking for quality jewellery to go see Monica and she will help you find that perfect piece for you or someone special!!! I am extremely satisfied with all my purchases from Wallace and Bishop Mt Ommaney and I look forward to the next special occasion to add to my collection or spoil a loved one!! Jonny

My advice keep walking. This store is the worst.. i have had my watch held hostage for months i have had 5 trips since march to this store.. repairs department careless and incompetent… one of my watches was returned broken not working and they lost the band clip/return. It was sent back again to fix and again no band clip/return with watch..in store staff suggested i use a rubber band and the other attendant when i complained this was unacceptable accused me of angling for a free watch band such impertinence such poor poor poor customer service and zero after sales care…in order to have a wearable watch i bought a new band after the sales woman said she would have to pay for it out of her own money!! Whats going on Wallace bishop! Go elsewhere and save yourself the aggravation and inconvenience.

I recently took some of my jewellery in for repairs. My watch which was estimated and fixed for the quote price and a nugget which I was looking at putting another loope onto the end to secure this to a necklace. I was given an estimate of $30 and agreed I would go up to $100 without contact. Wallace Bishops phoned and advised the $30 estimated would actually be $180. I advised at that price I would not go ahead. This is 6 times higher than the estimate... when returned they advised the $30 deposit is kept for the quote even though I didn’t go through with the repair. I feel totally ripped off by Wallace Bishops and will never purchase or use them for future repairs. They estimate cheap and hold you to ransom. Very disheartening for a company that used to be so trusted. Not anymore.

I would like to raise the 5-star service I received yesterday from Lorena at Wallace Bishop Mount Ommaney. I went to Wallace Bishop to purchase Tissot watch, however, the store does not stock this brand. I was about to walk out when Lorena approached me and offered her help. She asked what type of watch I was looking for and then suggested a few to try on. She found the perfect me the most Seiko watch (far better than the Tissot I had originally wanted to buy). Then Lorena helped me with a chain for my initial pendant I purchased from Wallace Bishop earlier this year. Massive thank you Lorena – you were an absolute delight to deal with and I will certainly be back to see you for my next watch purchase!

I recently visited the Mt Ommaney store regarding repair to a Longines watch I purchased from Wallace Bishop Pacific Fair over ten years ago. I had excellent service from Ben who even waived the $30 quote fee when I was unable to afford the repair. (I'm on a fixed income.) He subsequently fitted a band I'd sourced elsewhere for me yesterday. I would like to commend all staff I dealt with: in-store - Ben, Lorena and Monica and also David from the repair workshop. Thankyou all. Desleigh

Lorena at Wallace Bishop Mt Omm. never fails to give us the best service and recommendations. She has great knowledge on all range of jewellery. My partner has previously bought my engagement ring there and we have come back again for my Dad’s Rado Watch. I have previously bought earrings and will continue to shop at Mt Omm WB because of Lorena. Highly recommend, if you visit definitely ask for Lorena.

I want to give a big thanks to Lorena for helping me to get the perfect gold chain to match my pendant. Her service was outstanding and she narrowed down the search range to a coupe of options within minutes. Lorena was patient, knowledgeable, attentive and quickly ascertained what I was looking for. I'm so happy with the result and would recommend anyone to shop for their jewelry needs at this store.

Jenny the new store manager and Aaron both went above and beyond to help me. Being that I have shopped here even before they worked here and have brought many many thousands of dollars worth of jewelry, including my fiancée's engagement ring and wedding ring. They looked after me and I was very impressed with their help and service. Thank you to you both. 5 Stars. Highly recommended.

I want to say a big thank you to Stephanie W at Mt Ommaney for making my day. Stephanie listened to me and helped me choose my forever ring. Stephanie made me feel like a valued customer with her friendly and kind nature and also her diamond ring knowledge. My customer experience with Stephanie is definitely a 5 out of 5 stars. Stephanie your amazing!

Lorena and Monica are most attentive, helpful and knowledgeable saleswomen that I've ever had the privilege of being attended by. They are a wonderful representation of excellence in customer service for the company they work for. I always have a pleasurable shopping experience every time I go there. They are an exceptional asset to Wallace Bishop.

I wish to commend Tianna at Mount Ommaney for her wonderful customer service. She has been extremely supportive through some unavoidable issues with my order, going out of her way to follow up for me and keep me informed. She is always polite, understanding and genuinely concerned about her customers. She is a pleasure to deal with.

My son visited today with his support worker. The assistance they gave in regards to his medic alert bracelet went above and beyond our expectations. It was truely appreciated and when I went back in to thank them the staff were shocked and insistent that my thanks wasn’t needed. What truely beautiful human beings.

Absolutely amazing experience! Monica was so lovely, she helped my boyfriend and I find the most beautiful engagement ring! She even took some off the price off and did a free resizing for us. Thank you so much Monica, we will definitely be back to see you for the wedding bands!

I came in near their closing hours for a watch band adjustment, however Monica still provided timely assistance and care towards a client. She has also exemplified good communication skills despite our brief encounter and walked me through the process. Thank you Monica.

I visited the Wlallace Bishop Mt Ommaney store, where i was greeted by a friendly and helpful lady, called Monica. Absolutely fabulous service! I am very happy with my purchases. I highly recommend this store.and appreciate Monica's helpful advice. Thank you Monica.

I bought a Seiko Prospex watch at this store ( very recently) Monica and Lorena were very patient , friendly and professional. I ve bought products from other Wallace Bishop outlets before, and other companies too,but this store is certainly above average Shaun

Jude is an amazing sales assistant !, his product knowledge is top-notch, and his friendly demeanour made my shopping experience truly enjoyable, he went above and beyond to help me find exactly what I needed. A true asset to the team! 5 stars without a doubt.

What really stood out for me was the customer service I received. Bought a watch that I had to bring in a couple of times. Was very glad to use the warranty on the watch Everytime. Thanks Lorena for making everything smooth every time I came in. …

I would like to say thank you to Lorena for a wonderful service, She was able to find me, a perfect necklace and matching bracelet as a graduation present. I highly recommend her to my friends and family. She is a great asset to the company. Regards Elyne

Went to buy a seiko watch and I had Monica helping me out, she helped me out and answered all my questions nicely and I manage to snag a good deal on the watch, the staff are nice and helpful and it was acuallly pleasant shopping there

Phoned ahead for what I was looking for, Lorena helped me from the beginning, was friendly and helpful. In store she greet me like a old friend, service was fantastic, I got what I wanted. Will definitely shop again here.

A brilliant shopping experience with Lorena at Wallace Bishop at Mount Ommaney! Incredible service, knowledge on products she made a sale for me I couldn't refuse! I highly recommend seeing her for your jewellery sales!

Monica was so helpful with helping us pick a necklace for Christmas. So happy with it and the price as well. She was professional and helped keep my toodler calm as well! Thanks so much we will be back. …

Lorena was super helpful and had great communication with organizing the repair for my wedding ring, she was also the patient one who helped me pick it a year ago and I still love the design to this day

Lorena was fantastic. My Med Alert bracelet had had a broken link, knowing I didn't want to send it away she found a way to fix it in store. 10 minutes later it was fixed. Would definitely recommend

Really lovely staff, very helpful and friendly! Always look after me very well and do a great job cleaning and replating my white gold ring. Lorena and Sarah are very welcoming and easy to chat to.

Just had my watch repaired and links removed from Lorena. She had exceptional customer service and turned the watch around within 10 minutes. Wonderful service! Would highly recommend.

Monica and Lorena we’re so lovely in the store. Monica in particular spent time with us helping to choose and order in our wedding bands l. Thank you ladies! We are very happy.

Monica's customer service was 5-star! She was so helpful every step of the way. Thank you! I bought some really beautiful jewellery at a price I am very happy with.

Very friendly staff, Thank you so much to Lorena for always giving me a good choice of rings for my wedding anniversary,.. Highly recommended... God Bless

Amazing service from Lorena and great prices. Found exactly what I was looking for in no time at all, never been more satisfied by a jewellery store

Thanks to Lorena for your great customer service - organised for my fav watch to be repaired (a loyal- divers watch) - prompt and very friendly

Monica was so friendly to me each time I have shopped there , great price , I would recommend anyone to have a look so good kind regards Paul

Thank you so much Tiarnna and Miriam! Your service, professionaliism and detail to quality is impeccable. We will be back again and again!

Laurena helped us pick a beautiful watch for my Christmas present and couldn’t be happier with the choice and her friendly service

Thank you to Tianna for your friendly, professional & courteous service last Sat. 28.9.19 when I purchased my beautiful bracelet

Lorena is always very accommodating every time I visit the store. She helps with gift ideas and issues about my jewellery.

Kind staff and were very helpful, especially Lorena since she helped me pick out some jewellery for my girlfriend

What a lovely display of good manners and customer service I received from Ben. He’s a credit to the business.

Lorena was very helpful and friendly and I was able to purchase the perfect gift for a loved one. Thank you!

Visited Wallace bishop Mt Om today and Lorena was so helpful, lovely and definitely knows her jewellery.

Lovely service, Monica was most helpful in finding me just the right beautiful piece I was looking for.

Jenny was great!! Very friendly, professional treated me like a person not just another client …

Excellent service from Jenny. Attention to detail is second to none, thanks for looking after me.

Lorena was such a friendly and efficient staff great service!! Have a Merry Christmas …

Excellent customer service Lorena and Monica were very funny couldn't ask for better people

They offer jewellery repairs, Monica and Lorena were really helpful. Costs are reasonable.

Great customer service from the ladies. Happy with my purchase. Recommend others to visit.

Helped by Monica to get the ring at the price that we wanted. She was very helpful.

Lorena really helped me a lot. Easy fix & she was lovely. A+ plus for service.

Lorena was very helpful and professional with excellent customer service.

Lorena was very helpful and so friendly. Very happy with the service.

Friendly and helpful ladies and thank you Monica. Julie and Leremey

Lorena from the mt ommaney store was very helpful. She was so kind

Great assistance from Lorena - always helpful for gift selection.

Amazing experience from Monica and Lorena. Will shop here again.

Absolutely amazing service. Will definitely be returning soon

I get a beautiful watch from Lorena she’s very nice …

amazing women that work there .. Lorena is fun and helpful

Lorena %100 recommend, ask to speak to her❤️ …

Tiannah is awesome would not shop anywhere else

Great friendly service from Lorena. …

Great service and a good discount from Lorena

Service is fantastic and Lorena is amazing!

Lorena was absolutely lovely to work with

Lorena very helpful. Excellent experience

great people, so nice and love the staff

Great service. Thank you Monica.

Pathetic customer service

Monica was very helpful

Friendly staff.

Gold …