NB. Review not based on direct treatment. The staff at Northgate V4P were extremely helpful over the phone when I called with questions about an over-the-counter medicine. Following my line of questioning, the staff took it upon themselves to investigate some supply options which are not necessarily known by the client or patient. As a result, I was able to optimally treat my pet instead of desperately trying less effective alternatives. Although in an extremely frazzled state of mind at the time, staff spoke respectfully to me and appreciated my terseness was in large part due to the urgency of finding the required medicine (which was in extremely short supply at the time of calling). If I lived anywhere closer within reason, I would be quick to book an appointment with them based on this experience. I didn't have the opportunity to find out how they treat pets, but I've seen how they treat humans, and I have every reason to think that the standard of care offered at this practice would be outstanding.

Our family would like to send our appreciation to Nigel and all the staff at Northgate for the beautiful care that they all had provided. Our Marley first needed a knee operation, Nigel was our vet who preformed the operation and a wonderful job, not long after her recovery she was able to ran after the ball again. Marley soon after needed stemcell treatment for her hips and the care factor was always there with Nigel helping us every step of the way. I believe it was in 2018 to 2019 Marley was diagnosed with osteosarcoma bone cancer, with her previous issues and being slightly overweight amputation was not on the cards. We got just over 2 years with our beautiful girl when we knew it was time dispite not wanting to let her go. Thought all this Northgate vets for pets staff and Nigel have been caring, understanding, helpful and just amazing. So thank you from everyone in the Sheldon family and also from our Marley xoxo

A total money grabbing scheme, NO CARE OR FOLLOW UP WHATSOEVER. I was devastated. My dog had to get her teeth cleaned, $1300 later they said they would call the next day to check in on her and see how she was going, and then book a follow up appointment the next day. She is 13 and very risky under anaesthetic. When I picked her up, it was all about the payment!!! 7 days later I HAD TO RING TO FIND OUT WHEN THIS APPOINTMENT WAS. They had forgotten to follow up AND book her appointment to se how her stitches had gone. When my partner reluctantly took her back, he was not involved, he had questions for the vet? They brought her out 15mins later and said all good??? He did not get to talk to anyone as he had a few concerns. My girl gets a teeth clean EVERY YEAR, and has always been shown great care and love. NEVER AGAIN, do not take your pet here if you care for them

Unfortunately I feel absolutely scammed by this vet. I took my cats here for a general check up. The vet barely looked into my cats mouth and immediately recommended pulling all his back molars out. He then proceeded to tell me it’s “dental month” so I would get 10% off the bill for his teeth extractions. I knew my cats teeth probably needed a clean, but he’s only 4 years old and the teeth aren’t mobile or obviously causing him pain. So I took my boy for a second opinion at another vet and they advised they wouldn’t recommend pulling the teeth in the first instance. And a clean would be the first logical step. I do want to say this vet came highly recommended by family and friends with dogs, so potentially a different story if you are a dog owner. I won’t be returning, the trust is not there for me.

I really can't fault them. They have been looking after our dogs for nearly 15 years and have always been there for them. Friendly nurses and knowledgeable vets. They are keeping the front very covid safe. As for vets4pets in general, it's very handy having so many clinics. And the emergency clinic at Golden Grove provides peace of mind. I find their prices reasonable for what we get. ---- We have recently started taking our 15 year dog in for hydrotherapy and I can't give enough praise for the staff. They make every effort to make your dog comfortable and relaxed. They also make sure you are confident that your dog will be well looked after. He has been going for a month and can already see an improvement. Thank you for all you have done for us and our dogs.

I feel the vets forget that we love our dogs. My experience was upsetting as he tried to drag my dog along the floor on 2 separate occassions when taking her out the back room for surgery . Oblivious to the fact she had put her 2 front paws out as she didnt want to move and he tried to still drag her along until i basically said STOP. It was quite cruel. On another occasion the vet missed 4 stitches that needed removing . Quite rough and uncaring. I wont go back

Knowledgeable, friendly and caring staff, good COVID-safe practices to keep you and your fur-baby safe and well. The vets and vet nurses are good at explaining any possible veterinary issues and investigation/treatment options available. Supported by a good network of practices including a 24-hour service at Golden Grove. They have introduced point of care claiming for some pet insurance providers so if you have insurance you may just be able to pay the gap.

I've taken my pets here for approx 5 years, I always receive excellent service from the girls out the front - they are knowledgeable and friendly and take the time to answer question fully. I also found them to be somewhat cheaper by $20-30 on most treatments....this is not at the cost of a great service either. Vets are great especially Ellie and Roger. Highly recommend these guys..and their A/H service at Golden Grove!

I have been using Vets4 Pets at Northgate for 15 years now, since my 2 dogs had their first vaccinations and then puppy school. About five years ago, one of my dogs injured her hind leg and the surgeon there fixed her with a titanium joint. Now at fifteen she still runs around like puppy and looks forward to her daily walks. I recommend Vets4Pets for their friendly, safe and reliable service.

The staff here are lovely. We recently saw Wesley. He was so understanding and personable. Wesley was really reassuring, when I took my fur baby in, he talked about his own dog too which made me feel more relaxed. He took the time to explain all the different treatments and options, and we didn't feel pressured to do everything at once.

Unfortunately, like most vets these days, only interested in making money. The receptionist nurse, was no help. Couldn’t get any re-dispensed cream for my dog, but was expected to wait until next week for an appointment purely in for the cash. Good luck, I won’t be back plenty of other vets to choose from. Just awful !!

I love vets4pets Northgate - the staff are lovely, and my animals always get fantastic care when they need to visit. More importantly, my pets love going there and like the staff, which is the best barometer of good people. I have been taking animals there for 14 years, so they’re clearly doing something right!

Pathetic service. I booked my cat’s vaccine for FIV. NOone told me at time of booking about prior test is mandatory. I booked a helper for $25 per hour to take my cat and they didn’t do it as helper didn’t have the consent for test as I was not informed. Has to book vaccine again and helper as well.

Took my 17 year old Shitzu Alfie to vets for pets he had a very bad cough,the vet was very caring and comforting in his appraisal explained what was happening poor Alfie stood shaking better than Elvis, very caring settled Alfie down left there very impressed, If you want your pet cared for go here.

Great staff, happy, friendly. Our fur babies love them and enjoy going there to also socialise with other animals while waiting for their appointments. Update 1 Feb 2023 Nothing's changed. Still a happy, friendly place. Your pets are in good hands with the Northgate V4P crew.

I take my 13 year old lab cross Tessa for hydrotherapy and the service is great, the team are very caring and compassionate always going above and beyond to make Tessa feel secure as she doesn't like having her paws handled etc. I would highly recommend Vets4Pets Northgate.

Have always found the staff to be lovely and friendly and great with any of my fur kids I have needed to take for emergencies or general treatment. I appreciate the hard work you do as well as what would not be the nu r parts of the job. Highly recommend these guys.

This veterinary surgery is fantastic. ALL of the staff from reception to the vets are amazing. We have been taking our babies here for years and never had any complaints. Everyone is caring and thoughtful. We appreciate everything they do for our family. Thank you.

Was impressed with expertise of the vet, Kylie and with the thorough examination of my dog. The front desk staff was very welcoming and showed a genuine love and care of animals through their positive interaction with my pet. A very satisfying visit.

Dr Alicia is one of the best vets you will ever find. The staff at the counter are also very helpful and caring. I took my bunny, Pumpkin, to Dr Alicia after a broken jaw injury. This type of injury in a bunny is pretty uncommon but she

Saying goodbye is so so hard but everyone was so lovely today, and I know she is in a better place, running free, thank you everyone for your kindness, compassion and caring, you are all very much appreciated. Thank you …

Gorgeous caring and friendly staff who have always provided the best of care to my cat. Very lucky to have these vets and vet staff to treat and care for our animals. I have been going to this clinic since around 2015.

Excellent staff that cared for my super stressed cat. Quietly and quickly they changed her towels, cleaned her up and sedated her to prevent her biting and did her blood test ... Glad she's well now!

We do rehab here with our Goldie and take my other dog and cat here too. Generally they are pretty great. Have had some issues with insurance claims not being processed but otherwise pretty happy.

very informative and helpful experience,all matters i needed to discuss were done in a lovely professional way.Leonarda Spee is a friendly lovely vet.price was very good as well.Highly reccomend.

Vets4Pets at Northgate was recommended to us by the breeder of our cat. We have found them to be very professional, friendly, knowledgable and also affordable. Would highly recommend them.

Thank you to the fabulous vet nurses who made our visit easy and pleasant. Also Dr. Kaye was really great with our beautiful baby girl Ruby. Thanks everyone Ruby is feeling so much better.

We've been here a few times for check ups, emergencies and anything in-between and everyone here has always been fantastic. We're always well looked after and everyone knows their stuff!

Has a dog hydrotherapy pool and an acupuncturist vet which helps my dogs treatment of elbow dysplasia.Accommodating staff. Kind knowledgeable and customer oriented. Easy parking too.

I have been using this clinic to provide care for my dogs for 12 years. Excellent vetinary care lovely friendly staff. I highly recommend this practice for all vetinary care.

Excellent Vets and Vet Nurses. Coming here for a few years and always caring, friendly and helpful. Helped my cats return to good health through their life. Very grateful!

There absolutely fabulous very caring and genuine we love our puppies and so do they .. and set us up on monthly payments for care plan its great saving s ... THANKYOU

Molly my labradoodle puppy loves this place for routine check up and puppy school. Staff are so helpful and welcoming. They are really experts in what they do. …

Our dogs have received absolutely fantastic service. They all have been looked after extremely well. Probably not the cheapest option, but has been worth every penny.

Always provide well mannered and reassuring service, I feel safe taking my pets here! They deal with emergencies in a very calming timely manner. Highly recommend.

I've been taking my pets here for years, and have never felt like my animals aren't being cared for. I highly recommend them for your "fur buddies" health needs.

After being a client for 16 yrs I was very disappointed in being told that I have to wait two weeks for my dog who was bleeding. Won't go back again.

We've had a great experience taking our mini groodle to the vets4pets office. The staff are lovely, and I cannot fault the care we received.

Poor customer service and also like to provide fake details to the council to annoyed their consumer ,highly not recommend this place …

Very well operated establishment with friendly and helpful staff. Vetenarians on site are knowledgeable, understanding and professional.

Absolutely fantastic caring people who really love your family member... I don't go anywhere else with my beautiful boys and girls...

My experience was short.We came for a second opinion. Given willingly and straight forward. We would come back if necessary.

Rang early on Monday for an appointment this week, told nothing available, not even asking whether it was an urgent matter!

Very caring and professional staff. Vet Leo is the best most caring, compassionate vet. The care they give is exceptional

All the nurses and vets are knowledgeable and friendly. My dog absolutely loves visiting all her friends who work there

Fabulous staff and vets who are very caring and make you feel less stressed especially when you have a sick pet.

Waiting time for a phone to be picked up was 10 minutes, poor service not helpful Vet only for cats and dogs

My boy goes weekly for hydrotherapy and the staff there genuinely care and are always friendly and welcoming

they let me sort out a payment plan because i wasnt able to pay for my bill in full. very good service

They were fantastic with my cats and a man there said he wouldn't go anywhere else Hi praise for them

Amazing service. Best treatment. Treats every animal as an individual. Can not recommend enough!!!!!!

They care about the animals and do the right thing for them and to me that's the best thing ever.

Easy access with carpark right at the front.Very clean place. The staff are friendly & helpful

They helped me reconnect with my lost dog through their microchip reader. Thank you so much xx

Staff were extremely supportive when I had to put my dog down. R.I.P Jazzy love you always.

Very friendly and helpful staff. Clean facility. Great with both cats and dogs. …

Great experience. Kind and caring staff. They understand how important our pets are to us

Have been going here for years and the staff are great and the prices are reasonable too.

Caring vets and staff. My Maltese Cross quite happy to go to the vet. Right price too.

The staff are all knowledgeable and take excellent care of my pets. Highly recommend.

Vet and staff very efficient and friendly to patients and owners. Costs reasonable.

Amazing service and they do not over charge.. Wouldn't take my cat anywhere else :)

The staff are so lovely here. I know my dog is always well looked after with them.

They are ok, I feel they just want money out of ya. But they are defently caring.

Really good vets other than one person who assumed one of my cats genders …

A great Vet for your pets, fair pricing and always helpful. Exceptional service.

The vets are so lovely and gentle with my dog. She doesn't stress with visits

Excellent, we managed to arrive a week earlier lol but they squeezed us in.

We have been taking our 2 dogs here for years. Great customer service.

Staff are exceptional. Wouldn't take my fur babies anywhere else.

Such a pain free experience. Lovely people and service was great.

They are alway so helpful and kind to both patients and owners

Great caring staff. Puppy preschool worth doing and enjoyable.

Great price, very friendly service, and a nice follow up call

Nice staff... Friendly, clean atmosphere. Very caring.

Caring and professional. Great service, no upselling.

Great people very helpful would recommend to anyone

Great care for the animals, vets care, good prices.

Great service and wellness for animals . …

Good prices friendly staff, great facilities.

Great place, they really care about your pets

Lovely people, nice clean space, easy parking

Great staff great surgeons highly recommend

Great place customer service outstanding

Very relaxed vet and staff. Thank you!

Great service very clean lovely staff

Professional, well priced and clean.

Very good service and lovely people

Great vets and after care follow up

They were very friendly and helpful

Lovey vet very careing.. …

Friendly staff. Nice clean place

Lovely staff and great service.

Great team and very affordable

Great vets …

Staffs were really helpful.

Very caring and helpful.

Best vets ever

Helpful staff

Great place