Anyone sick of companies using covid as an excuse to provide poor customer service and to be just flat out lazy? When interviewing Thrive to be our new Vet for my two large dogs and update their shots we agreed to an in-person visit. This was also confirmed in the confirmation process the day prior to the visit. Once in the exam room, it was then explained to me that the dogs would be taken out of sight to a back room for the vet exam and shots. I'm traveling next week and leaving my dogs at a dog ranch, so I had little choice. The most idiotic part, the female vet called me from the room down the hall to upsell me on additional services from like 25 feet away! I could faintly hear her through the wall as I'm ridiculously talking to her on the phone. Needless to say the upsell didn't go well. Did my dogs get their vacines? Did the right dog get the right vacines? I have no idea. Will never use them again. So cold, not the customer service and care what you want for a furry family member

I have visited this center 3 times and all three they've approached to my dog's issue with similar unreliable attitude. The first time my dog had eye issue, the doctor couldn't say why the eye had an issue instead she found another unrelated issue and kept my request to check the eye without a response. Instead she left me with 500$ bill for tests. The second time I took my dog for ear issue the second doctor suggested unrelated care to ear with another 400$ bill this time I've not accepted any of those suggestions. And asked for a med. for ear by myself. The doctor supposed to suggest that not the patient. And now the third time my dog had diagnostic tests, the doctor who called me said there is nothing wrong with the blood result. I haven't trusted them and requested the tests. There are at least 5 off balance numbers in the test, showing so high numbers, how she said the test is normal! My dog overall health is getting worse. They are so unreliable in diagnostic.

I had a great experience at Thrive! It is a wonderful veterinary clinic. The staff there is respectful, knowledgeable and professional. I was able to set an appointment for my pup right away. When I arrived, they were prompt and received us with warm & welcoming smiles. They took very good care of our boxer, Maple. They made sure she was calm and comfortable throughout her entire visit. Maple now looks forward to going to the vet! :) Dr. Lee is very kind and patient, which I really appreciate because it really helps put an anxious dog mom at ease. You can tell she genuinely cares about her patients and clients. She takes the time to clearly explain the patients diagnosis and the next steps. She was also willing and able to answer ALL my questions and address any concerns I had. Maple and I highly recommend this vet clinic to all pet parents! :)

My girlfriend took our dog to this vet, and had a horrible experience. They required us to collect our dogs feces to test, and once she got there they wanted to charge us more for the test, thinking it was part of a check up. Given, our dog is very sensitive to new places, dogs, and people, the staff refused to allow my girlfriend to go in with our dog to comfort him. Once the bill came around, the vets did not demonstrate a clear understanding on what we had to pay. She could not explain why they would print out the amount due was less than what we actually paid. Referencing that the “subtotal” of all the items we asked for was much more than the amount due. Honestly it’s not even about what we paid, but how they communicate their billing. Now, we have to go back and I expect to be billed the same way… confused af.

I've been meaning to write this review for MONTHS now! This is on behalf of my mother (not technologically savvy) who just had the most wonderful experience with this location and Dr. Cua whom she saw. My mother said she was astounded with the care & attention her senior dog received, Dr. Cua didn't rush her and was very kind and attentive. My mother was also very impressed with the staff and how patient they were with her. My mother is older so I truly appreciate this! I'll be sure to take my own pets there!

I do not recommend this clinic. Don't waste your money. We arrived with a dog who had a severe rash and itching, he was constantly scratching and losing his hair. They billed us $600 for unnecessary procedures and did nothing to help us. When we arrived at another clinic, the first thing the veterinarian did was take an analysis of this rash. This is understandable, how can you treat something you don’t know? Now our dog has made significant improvements.

Amazing! I use the thrive + membership and got extremely good pricing on vaccine packages, flea and tick medicine, and free checkups which are normally $45! I’m a first time puppy owner and the vet and receptionist were able to answer all of my questions!! Super kind crew and definitely trust worthy. Bring your dog here! Ditch the overpriced vets and come here!

I don't recommend Vetco at Carmel Mountain. Don't waste your time. I went there for a vaccine and a skin problem, had a confirmed appointment, but upon arrival, they said the schedule was full and couldn't see my dog. They are irresponsible and poorly organized. If you care about your dog's health, I don't recommend this place at all.

I have been with Dr Lee for two years. She has been courteous and gives clear and easy to understand explanations. Her staff members are excellent as well. Recently I took my dog in to have a small tumor removed from his eyelid. He is recovering very well.

I needed a same day appointment for my dog who was so obviously not feeling well. The whole experience was well done. Loved the vet tech and the vet. Friendly, clean and most importantly timely. I've actually had several great experiences at my Vetco.

I tried THRIVE vet services at Petco for a vaccine. I was not happy they required a exam to get the vaccine. But the exam was thorough and informative, better than I get at my normal vet. And the price was reasonable. I will be going back to Dr Lee.

Quick, easy, efficient, thorough, always keeping my doggie healthy. Shots are up to date, teeth are clean and everyone has always been kind and easy to work with. Highly recommend Thrive. Carmel Mountain is the location we use.

I’m glad Petco have the vet option now, I really like the doctor at the Rancho Penasquitos clinic, she takes her time explaining and answering my questions and concerns and the staff is very friendly. Keep up the good work!

I took my 3 month old puppy here for an exam and vaccine. Excellent service, the doctor explained everything. Also gave me suggestions for food, since he was so picky. My lil Boovie was in good hands

I called on Friday for an appointment for my dog and was able to get in on Saturday. She had an ear infection so I was really glad we were able to figure it out before it got worse. Dr. Lee is great.

Dr. Lee is great! She examined my pup and was super nice throughout the entire visit. The staff is great and they explain everything in detail for you. Come check them out.

The staff is so helpful and kind. I highly recommend this location. They take their time with your pet and answer all of your questions. The pricing is fair and upfront

Dr. Lee awesome and caring. Freckles enjoyed your caring and loving time you spent with her. Hopefully the diet recommended works and Freckles gets into better shape.

I had one day where I was given the incorrect results, but the veterinarian called me to discuss it. Everything has been going well ever since. Thank you.

Thank you Thrive Team in Rancho Carmel! You guys were awesome! Thank you Sandra and Dr. Lee for taking care of my little guy Califas! …

Dr Lee is very caring to my fur babies. The staff are friendly. They give good quality care.

Toby appeared to be dying but with their care is not only running, he is galloping

Trusted the Vet and her Assistant with my Cat! …

Good quality has gone down a lot. Not as it use to be.

Great service and Darcy answered all my questions.

Very helpful and kind to my pup …

Very helpful, kind, and caring staff.

The Vet tech and Vet were wonderful.

The staff and vet were fantastic

Great Doctor and store employees

Great experience so far!

Great team!

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