Shocking and Disappointing Experience with Texas Family Fitness! I am utterly appalled and dismayed by my recent experience with Texas Family Fitness. After being a member for some time, I stopped frequenting the gym, unaware that my account had ceased auto-drafting the monthly fees. To my horror, I was blindsided when a shady law firm contacted me for collections, devastatingly impacting my credit score by a staggering 59 points! I am in disbelief that Texas Family Fitness would resort to such aggressive and unforgiving measures against their own customers. This incident has left a bitter taste, and it’s alarming to think a gym would prioritize harsh collection tactics over customer relations and understanding. I strongly advise potential customers to think twice before signing any contract with Texas Family Fitness. Their actions speak volumes about their business ethics and customer care, or the glaring lack thereof. Please be cautious and consider alternative gyms that value and respect their patrons.

Beware of being overcharged! We had signed up for personal training in July and have since been overcharged by almost $4,000. The charges come from various vendors and amounts on our credit card so it is hard to understand what the charge is for. I have been speaking with Willow in customer service and trying to reach her manager Nicole Lipscomb. They keep saying they are looking into the issue but its been about 3 weeks now and nobody has offered anything constructive. I have been a member here since they opened and actually enjoy the gym. But these billing practices seem criminal. If you look at the reviews on google and claims with the Better Business Bureau, I am not the first person to experience this.

Horrible experience! Do not recommend Texas Family on Mockingbird! Texas Family was charging me $268,00 monthly for personal training sessions I had never attended. On my very first day at Texas Family, I was very clear with the salesperson with whom I talked, Ramon Ortega, that I was not interested in the personal training session. I canceled my membership in March and they are still trying to charge me. I had to go to my bank to stop it! Also, it looks like they change the manager every three months so you cannot find the person who lied to you. December 2023 I’m still fights to stop the payments.

My husband and I just moved to the area and we just happened to drive by, so we stopped in to check out the gym. Garth greeted us warmly and showed us around. We signed up that day without even looking at any other gyms in the area. He set me up with a trainer, Kaci, and she is fantastic. She is knowledgeable and friendly and gives me great workouts! I have some physical limitations and she knows how to modify to accommodate my needs. The whole staff is great and the patrons are too! Join this gym. It’s a great place!

I loveeeee this gym. From the moment you walk in, where Ernesto the front desk worker will greet you so nicely, to the bathrooms that are clean and DON’T STINK!! They take care so much of the gym and have the wipes to maintain no germs from spreading. I have made so many friends and everyone is so supportive. Love my girlypops They also have water fountains and if you ever need help with anything, the employees are great! Mostly Ernesto Yeah guys don’t miss out GO TO THIS GYM HAVE FUN WITH THOSE GOOD PRICES

Makes impossible to cancel and charges you beyond the two additional months after finally catching a manager in the gym. Makes no sense not to be able to cancel with a qualified employee in person. And not to have a manager clearly scheduled not - I have to catch you and drive back to the area multiple times. Wasting gas and time just to be told you are not sure why the left and when they will be back. I strongly recommend looking at other options even if it was free. It's not worth the hassle.

I absolutely love this place, it feels like a second home at this point. The gym is huge so even on very crowded days I’m able to get my workout done in a timely manner. The people working there also make the good and bad days that much better, a friendly face can turn your day around. They have classes available and I’m starting to look into getting a trainer soon! If you want a membership that’s not outrageously priced and all around a good vibe, go sign up! You won’t regret it !

Hands down the best gym in Dallas! I've been coming to Texas Family Fitness for over a year now. For the longest time I was coming in as a guest with my boyfriend who was a member, but after meeting the staff and getting to know them on a friend level, I felt confident enough to start my own serious fitness journey here. Not only is the location clean, but it has almost any equipment you need. People here are nice, and it never gets too busy. Join this gym!!

To start with the basics, the gym is clean and always comfortable. Past that, it’s an amazing place to workout. The management and staff are awesome. Garth is amazing! My trainer, Cody, is the best trainer! He works patiently with you and pushes you just the right amount. Every time I leave or walk in, someone says hello or goodbye. It’s truly a family atmosphere because the people who work here are so incredibly nice. I give it my highest recommendation!

This is a great gym for absolutely anyone. I’ve been coming along with two other friends each of us at different levels of fitness yes and we've each been able to get exactly what each of us needs. It gets a little busy at times but there's never an issue just easily waiting or finding an alternative for any item. The facility is clean and well-maintained. And both staff and the fellow guests are friendly and respectful. Overall really great!

I’ve been to various TFF locations, and this one has the best vibe. There’s a huge variety of machines, free weights, and cardio machines. I will say, this gym can get PACKED. If you come on off hours like 3PM on a Friday, it’s nice and you’ll likely find the machine you need. But if you come at 7 PM on a Tuesday night, you’ll have to wait or find alternatives. Staff are nice and welcoming, and the facility is pretty clean overall.

I would not recommend using this gym. The only way you’re able to cancel your membership is to go in person, or YOU have to pay for certified mail notice. Which is ridiculous. If you do find yourself trying to go in person, call ahead to make sure a manager is even on staff. If they are not, you still cannot cancel your membership. The staff also doesn’t know when a manager will come back/be on site. Best of luck!

When it comes to finding a great gym, I can't help but recommend "Texas Family Fitness" in Dallas. This gym has it all - a wide range of equipment, friendly and knowledgeable staff, and a welcoming atmosphere. The facility is clean and well-maintained, making it a comfortable space to work out. They also offer a variety of group fitness classes, which are a great way to stay motivated and try new workouts.

Been going here a few years and really enjoy it. The price can’t be beat, and there’s plenty of machines and equipment for whatever your goals are. The 5 Olympic platforms can’t be beat by any other gym nearby around the same price point. Rarely do I feel the gym is overpacked, but sure as with any gym peak hours in the evening will be full. The staff is friendly and everything is kept clean

Hands down the best gym in the Dallas area! The gym manager, Garth creates a welcoming environment, coupled with amazing equipment and knowledgeable trainers, has made this establishment an absolute gem in the fitness industry. Their commitment to providing top-notch service is truly commendable, and I highly recommend Texas Family to anyone looking for an outstanding fitness center.

Garth took the time to really understand my reason for joining the gym and was a great resource for helping me nail down some fitness goals. Lots of gyms are sales-y in their approach to new members and would prefer you pay for a membership without returning often. The folks at Texas Family Fitness are an exception! They care about their members and want to see them succeed!

I’ve been going to this gym for about 2 years and I love it here. Always clean and it has great equipment. The best part is the community. I’ve become good friends with a lot of the people who also come here on a regular basis. I would recommend this place to anyone looking for a gym.

The culture at TFF is super great. Everyone comes here to workout hard and encourage others. The cleanliness could definitely be better and it seems the majority of the equipment has been broken for months. Overall, it’s a great gym experience. Cannot beat the price for what you get.

Best bang for your buck. If you just need a consistent, quality gym, with all the machines and weights you would need, this is the spot. Nice, friendly, and helpful employees who truly know what they're doing as trainers. You can't really get a better value than this.

This gym has grown so much over the last 3 years I’ve been here. Management is so sweet and is always so welcoming to new guests. Makes working out here so much fun and it’s such a great place for an even better price. Me and my wallet are so happy. Thank you TFF!!♥️

I've enjoyed coming to this gym for about a year now. Workers are super chill and helpful about any questions I have. The equipment is great with lots of variety. Members are chill and everyone is pretty friendly. Definitely a gym worth trying out for yourself

Gym staff is awesome. Some really good trainers left but SOME new hires are good. Not all on knowledge, but customer service. Please continue to update gym and equipment. A sauna would be nice. Upstairs additions are good. More classes would be cool

Great gym! I recently moved to the Lakewood area a couple months ago and decided to give this gym a try. They have hydro massage chairs and red light therapy which I’m always using. The staff is also friendly which helps make a good workout great!

Love the vibe, friendly, personably and caring. Garth and Jake were great on my intro to the gym. I’m more of a low key gym person but I can tell there’s something for every level. Excited to start my workout journey with this lovely new gym.

Texas Family Fitness on Mockingbird is amazing! The environment itself is enough to motivate one to work out! My friend recommended me this location since I’m new to Dallas and I’m so glad I chose this place it’s so nice and welcoming. I’ve

I am the yoga instructor here for afternoons! Tuesday and Wednesday evenings from 5:30pm to 7:30pm. The first hour is a Power Flow class with several poses one right after the other, to get the heart rate up and keep it there!! The last

Such an easy place to get in a great workout whenever you need one! I’ve been to all sorts of gym and workout groups. I’m a fan of all the varieties out there but Texas Family Fitness offers you the variety while also their incredibly

This is the first gym I’ve actually stuck with and feel comfortable and genuinely welcomed each time I visit. The staff is incredible, the facilities are so nice, and their personal training is stellar (obvi Chris H is the best). 10/10

If you live in East Dallas, this place is by far the most economical and nice. Trust me, I went to the other places. Good gym equipment, good people, good place. Also shoutout to Moses, always being patient, professional, and kind.

I’ve been a member at multiple gyms in Dallas and Texas Family Fitness has sold me on becoming a long term member. The gym has everything you need and is well kept and clean. Not to mention the staff is very friendly and inviting!

Awesome gym. Wide variety of equipment, good hours, and nice people. Rarely, if ever, have to wait for a machine. Have been coming here since they opened, and don’t expect to be stopping anytime soon. Keep up the great work, guys!

TFF is the best!!! I joined about 4 months ago and I’m so happy I switched over. They have the best equipment, the staff is so friendly, and it’s very affordable! Highly recommend if you’re looking for a new gym in Dallas!

This facility is super nice. It’s clean, organized, and has all the equipment you need to get an amazing workout in. The staff is friendly and very welcoming. They made our sign up process a breeze!

The staff are incredible! So much equipment to use, everything is very clean and everyone is always so warm and welcoming! I highly recommend (memberships are pretty cheap to if you ask me)

So glad I have found this gym since moving to Dallas. It’s consistently clean, organized, and has great machine! However, it can get really busy just like any other gym.

Love this gym! Been a member for little over a year. Also the staff is very friendly and helpful. The manager Garth definitely looks out for his members!

Affordable gym kept up in nice shape! Doesn’t get too busy except during rush hour. Has all the machines you could need to complete an epic pump.

This gym is GREAT! Super clean and spacious. Nice, new equipment. Very friendly staff. They have everything I need! The pricing is SO good too!

I absolutely love this gym!! it is super clean and the south is very friendly and helpful. Plus it’s a great value. Highly recommended …

Top three reasons to check out this gym: 1. Alice 2. Alice