I paid quite a lot of money on purchasing a beautiful Areca Palm tree but had issues with it since I bought it. It slowly started dying a couple days after receiving it and it had white spots on it as soon as it arrive. I emailed the company to advise of the situation and was told the plant wasn’t rinse off as it was supposed to and to simply wash off the white spots and cut off the dry leaves. I did as advised and the plant continued to worsen… I tried to follow up again and had no resolution. The plant even had spider mites which I found out after I got it checked by a friend of mine who is really good with plants and was told to rinse off the plant with a hose. I believe if it was rinsed off properly before being delivered to me I wouldn’t of had all these issues. I barely have any branches left on it. Sharing pictures of how bad my plant was at first vs how much worse it is now.

I had placed an order for a Designer's Choice Custom Flower Bouquet. In the notes for the florist, I had indicated that my wife's favourite flowers are Dahlias and Ranunculus - both flowers which I understand are in season and available right now. The other request was that I was looking for fall colours. When the bouquet arrived, it seemed as though it had not been in water for some time as the stems felt dry and some flowers felt papery. There were no Dahlias or Ranunculus in the bouquet and some of the flowers was damaged. If your shoppe did not have the requested flowers, it would have been a nice courtesy to have reached out to me and let me know that you could not fulfill my requests so you could work with me to find alternatives. I'm disappointed with what we received. Our Mother's Day flowers were beautiful and well thought out. However, this bouquet was a real let down.

Be aware that during the holidays with high demand for flower deliveries this company hires drivers without providing them with basic instructions on how to deliver. In my case, the driver arrived at my house, then apparently quietly knocked on the door. No one in the house heard him knocking, so the driver just left and took the flowers with him! He did not ring the doorbell, he did not call the phone number provided with the order, no e-mail sent, nothing of that sort. The driver told the store that he "tried to deliver" and no one was at home. It took me several phone calls to the store to try to get the driver eventually to deliver the order. Over the last year, I have had deliveries to my house a few times a week, yet I have not seen such inept delivery service like this one.

I have ordered 3 funeral wreaths and over 4 bouquets of flowers for my deceased loved ones, and those whom I care for deeply who are still living; every single flower arrangement was flawless, fresh, beautiful, and just delightful. I had one issue that happened with delivery, and the day after said issue, just with one phone call they offered a great solution! I have continued being a loyal customer, even more so after said issue. They ALWAYS make sure to tend to any floral details that you express either via online or phone order, as well as personally handwriting all flower card messages. They take great pride in their business, and love what they do. I only trust Terra Plants and one other florist for any of my floral arrangements!

Five star shopping experience. I recommend this store to all plant lovers. Excellent service and Fast delivery, friendly staff and offering high quality product with good and reasonable prices. I'm happy that i received my order with exceedingly amazing high quality products compare to online picture of their products. What you see on their online products is 100% real you about recieve. Surely, i will buy again on this store. Amazing product and best gift ever for our 15-years wedding anniversary. Thanks Terra Plants & Flowers you're such a treasure shop and Thank for my beautiful & healthy succulent boat and ficus bonsai plant. More power and more choices of bonsai goodies in the future.

I ordered a bouquet arrangement over the phone for my friend's birthday, and the service was amazing. They returned my voicemail right away and were pleasant and informative throughout the entire ordering process! They did a next-day delivery and sent me a photo of the bouquet so I could see what I ordered and it was so so beautiful! I also purchased a beautiful handmade card to go along with it and it was definitely worth every penny. Gorgeous arrangement that was carefully handpicked. Super happy with my purchase and my friend absolutely loved her bouquet!! Highly recommend!!

I have used the shoe repair service also within the store back before and the 2nd time I have been pleasantly surprised is no exception! I thought my winter boots were done, but the shoe technician was able to revive it! I rarely give 5 star so when you receive a 4 star from me it is exceptional!!! Excellent delivery service too:). Thank you for saving my favorite winter boots. One recommendation is to have a link to the Shoe Repair site from the Terra Florist web site. Donna and I are now loyal customers!

I LOVE Terra! I can’t wait for stores to open up again so that I can actually go rummaging through their foliage. I recently purchased an olive tree (that I placed under a grow light), and it’s doing alright. It did, however, come with some sort of fungal issue on its leaves but nothing a bit of neem oil and patience couldn’t fix. Edit: I should also add that their staff are very helpful. They’re always happy to send pictures to help you make a decision remotely (given COVID regulations).

I don't live in the city so I ordered from Terra to be delivered to my best friend. Overall, their customer service is amazing! The flowers I originally ordered were not the same colour as the picture but when emailing them about this, they were very understanding and helped me resolve the issue. I appreciate their time in helping me resolve it. Although they weren't what I expected, the quality of the flowers is beautiful. I will be ordering from Terra Plants & Flowers again!

I sent my mother flowers for her birthday from across the country. Their website was easy to use, their service was great, and the bouquet delivered was absolutely amazing, the card with the dried flowers was beautiful and someone had lovingly penned my birthday message to my mother! This was beyond my expectations. My mother was delighted, as am I. I would highly recommend Terra Plants and Flowers and I will be doing business with them again!!!

What a lovely florist! I ordered a bouquet for my aunt online. All their arrangements look stunning so it was very hard to choose. Aside from the high quality of the flowers, they delivered within the selected window and I was pleasantly surprised to see they'd emailed me a photo of the bouquet as part of the delivery confirmation. Now I wish I had a similarly talented, thoughtful and professional florist near me.

I can't recommend Terra Flowers enough!! I ordered bouquets for two of my friends who had birthdays recently, who I couldn't visit given the COVID situation. I just ordered again for my mother-in-law for mothers day. The service in incredible, and the flowers are beautiful. The quality and beauty you get for the price (and only $5 delivery!) is unbelievable. Thank you thank you thank you!!!

Beautiful arrangements to choose from - the recipient couldn't say enough about the gorgeous flowers & card. Their online booking process was super simple. And I even recieved an email from the staff telling me when my order had been delivered, along with a picture of the actual flower arrangement they had prepared. Honestly, I won't order flowers from anywhere elsewhere else, moving frwd.

They were absolutely WONDERFUL to deal with and SO accommodating! I had sick relatives stuck at home and one was celebrating her birthday. The amazing lady at Terra braved the storm to make sure these flowers were delivered to the porch of a very special birthday girl on her 89th. It made her day and she loved her flower arrangement:) Excellent customer service! I highly recommend them!

We were gifted 2 plants from here for Christmas, a coffee and a jade plant. The coffee plant came with an infestation of small bugs which has resulted in us having to wash all the plants in the house and the jade plant has a couple resident centipedes that came with it. We have called the shop numberous times with no answer and left a message but they have not responded.

‪I was looking for a small potted plant for my friend. The staff were all kind and explained to me about the plants. This shop was beautiful, and they had a lot of knowledge about plants and flowers. A wonderful place to purchase a wide variety of flowers and plants for all occasions.!! ‬ And Great arrangements and great service. Definitely recommend and will be back!!!

A stress free online order with gorgeous results. Ordered the luxury size designer's choice boutique with a flower card and happy birthday pick for my sister's 40th. I am living overseas and the online order process was stress free and easy. I placed the order the day before delivery and it all worked out perfectly. Pictures attached for quality and scale.

Terra is my favourite flower company in Ottawa. I have ordered from them 15+ times and have been incredibly satisfied each time. The staff are always friendly and accommodating, delivery is always on time, and their arrangements are beautiful! Unlike some other companies, I can place orders without fear of experiencing ANY issues. I highly recommend.

I received this bouquet from my friend on my birthday. I was so excited since the whole design and style are so elegant. Also the flowers in this boutique are all unusual with such a beautiful collocation. I should say it’s hard to find another floral studio in this city with such a great service and the best florist! We will definitely come back!

I got amazing service. I had to get a last minute arrangement for the next day. I was allowed to come after closing. She helped me patiently pick out plants and a planter. Then she had it ready for me the next morning at 9:30 am! It was beautiful. Their plants are so healthy and have unique variety. I can’t recommend Terra enough!

I Ordered Some Flowers From U Guys For The First Time Since Hearing Of U Guy's For My Wife For Valentine's Day And They Were Delivered In Good Timing, BUT When I Received My Order, I Thanked The Guy, Brought Them In And Immediately Got A Wiff Of Either Cigarette Smoke Or Marajuana Smoke. Thanks 4 The Smell, Delivery Driver.

We hired Terra Plants & Flowers for our wedding florals, and Eun did an IMPECCABLE job! The bouquets, corsages, boutonnieres, centerpieces, and chuppah arrangements were just gorgeous. Ten days later we still have a fresh and beautiful centerpiece at home that continues to make us smile. We would hire them all over again!

Very happy with my purchases here! Eunwoo was very knowledgeable and helpful with picking out plants for my home. Turnaround time was very fast. Although I couldn’t go into the store due to Covid it looked awesome from what I could see standing at the door. Plants are extremely healthy!

This was for a special birthday. I called them from the U.S. and they were able to make my flower arrangement and deliver locally to Kars. They were competitively priced, delivered on time and the flowers were very fresh and lasted long. Very pleased and would recommend them.

What an amazing, enchanting and captivating bouquet you have designed for our friend who was over the moon after receiving them with the cool bubbly for her birthday. Thank you Eun woo for your creative work. We love it. I know who to go to next time I need flowers. Cheers!

I ordered some flowers for my mom (for mother's day). Not only did the delivery go smoothly, but the bouquet itself was flawless! I had added a note asking for the bouquet to be pink leaning, and they definitely listened! Couldn't be happier with the whole process.

Decided to purchase flowers from here for Mother’s Day and was really happy with the arrangement. My spouse says that this is the best flowers she has ever seen. I won’t be going anywhere else. Great customer service and very knowledgeable. Highly recommend.

This place is such a treasure! The plants are all so lovely and the staff are so friendly and helpful, I love going to the shop. Recently ordered a bouquet online for the first time and it was stunning. My favourite place to buy plants by far!

Very nice people here. I am a truck driver, and was out of town on Mother's Day, and made a call later in the day, and didn't expect them to deliver the flowers to my mother the same day. Very kind of you to do that. I recommend this place!

I ordered a customized bouquet online for my friend's birthday party. When I placed the order, I only gave them the color scheme of the party, and a somewhat vague description on the style I was looking for. However, I can't be more happy

Wow! Got these as gift and was really pleased with them! So much so that I gave as a gift and delivery was fast and the dried flower card addition well worth it! Even the macaroons were delicious! Highly recommend will be using again.

I absolutely loved the flower arrengment I got from your shop on a short notice and over the phone order. The price was great and the flower arrangement was admired by everyone at the event! Faboules job and great service! Thank you!

I received a splendid bouquet for Mother’s Day. Someone at the shop carefully transcribed my daughter’s words in the most beautiful hand-made card decorated with dried flowers. Thank you Terra for making my day extra special!

I received this beautiful bouquet for Mother’s Day. Probably one of the most beautiful arrangements ever both in presentation and choice of flowers. I would absolutely recommend Terra Plants and flowers!!❤️

I’ve been a customer for over a year now and these ladies rock! I like how responsive they are to my notes and customization. so considerate and their bouquets have always got applauded by my friends.

I received a beautiful flower arrangement as a birthday present. Despite poor weather and a long drive from Manotick to my home, the flowers arrived safely because they were so carefully wrapped.

I have ordered flower bouquets for delivery on separate occasions from this place and they have done a great job. I was told that the flowers were long lasting as well by the recipient.

I ordered a bouquet online and was very satisfied with the service. The website worked well, delivery was on time, and most importantly flowers and the card were absolutely beautiful.

Amazing service with outstanding products. Couldn't be happier with my friend's 50th gift. The owner gave great suggestions and made a custom gift that was well priced. Top notch!

Terra plants is a great hidden gem in Manotick. I've bought a number of houseplants there and they have all been decently priced and were in good health. Highly recommend!

Orders flower delivery for mother for birthday. Flowers are gorgeous and look even better in person. Delivery was smooth and was delivered at a good time too. Very happy!

Live this floral shop. The orchid I bought was beautifully wrapped. The florist was lovely and gave great guidance for choosing ones that blooms the longest. Thank you!!

Highly recommend! Lovely shop and excellent service. I have purchased many gifts, indoor plants and floral arrangements from Terra Plants and never been disappointed :)

I ordered flower delivered to my wife, I asked for something nice n bright to cheer her up… they were perfect! Thank to the people at Terra Plants & Flowers

Beautiful decor, plants and flowers! Owners are so friendly and helpful. I would definitely recommend specially, their flower banquet for special occasions.

Placed an order late Saturday and by Monday 5pm it was received. No complaints, the assortment of different flowers was beautiful. Simple online process.

Terra Plants and Flowers prepared a beautiful flower arrangement that I gave to my wife on our anniversary. This included a beautiful handmade card.

Amazing place with many variety of plants. I was so happy with my experience. The staff are so friendly and welcoming! Will definitely come back.

This shop has kind, professional and friendly staff and a very large selection of different kind of plants, both small and large! …

Terra plants and flowers is a very nice shop in Manotick. The owner is very friendly and they have a great selection. Will be back soon!

Great service and amazing product! The flowers are beautiful and the bouquets are made with such care. Will definitely shop here again.

Beautiful shop to visit in person. Lovely selection always of plants, flowers, pots, and arrangements. Excellent customer service!

Great company! Beautiful plants & flowers and excellent customer service with the lady I spoke to on the phone regarding my order.

Best flower arrangement in town - with great customer service. I bought most of my house plants there and they are super healthy!

Wonderful flowers and plants presented so elegantly! I can't tell you how amazing the team at this shop are! Thank you …

Wonderful and unique selection of plants, fresh flowers and succulents. Customer service is second to none. Thank you Angela!

Friendly service and a perfect arrangement for a 65th wedding anniversary. Quick delivery as well. Very pleased with Terra.

Amazing Service, Beautiful Flowers and Plants! Love the atmosphere here, very talented florist. Highly Recommend :)

Service was fantastic. Arrangement was exactly what was requested. Would definitely order from this place again!

Great service and staff. They’re caring. They took the time to understand what I’m looking for and delivered!

Very friendly, great selection. My wife just loves the bouquet that she got for our anniversary!

You need flowers? Make sure you head there way. They will never turn you down! Always gotchu

Ordered flowers for a Birthday, delivery was excellent, arrangment was nicely presented

I have bought several plants here. Always fresh always beautiful. You cant go wrong.

Staff were very pleasant and had plenty of nice stock, including some cool ficuses.

Beautiful flowers. Really nice customer service! Thank you. My sister loved them!

My go to plant shop - wide selection with the cutest planters and friendly staff.

Excellent service and beautiful flowers. I would certainly refer people to them.

Great selection of plants and pots. Staff is knowledgeable and very helpful.

Great gift for your loved ones. Beautiful arrangements in elegant packaging.

Beautiful arrangements and personalized service. Would recommend 100%

Great variety of plants and flowers. Wonderful, friendly staff!

Amazing selection of adorable plants. I want everything!

Very friendly, helpful and patient. Great selection.

I love it here! Great variety, very friendly owners.

Good service, beautiful fresh flowers. Thank you !

Great variety of plants! Speedy delivery!

Great service, beautiful arrangements!

Great selection, prices, and service.

Different plants all nice and healthy