I am been with TD Kirkland for 10 years after a bad experience with Royal bank. When I got there I was treated like special until now. I had fraud 11,000 on my card and flag it right away. They still let it go trough and it took more than a month to fix it. First they didn’t block it, then they sent me an email that it was fixed and again another email till I passed more than 6 hours on the phone and going twice to the bank. Last excuse they credited my canceled card. I also went twice to put RRSPS and wasn’t sure how much limit I had. Last time I went well I was told not to lock my money cause I could decide to change bank?? I was very disturb of what I was told and tried to call a manager so I did and nobody return my call. I guess they really don’t want my business. I am writing this because first to let go 11,000 without advising me was there mistake. I had 2 other cards that day and none accepted before telling me. I guess I will look into putting my money somewhere else

I went in to the branch to remove my phone code from my account, which apparently can only be done in person with an ID card. I spoke to someone who seemed to try to figure it out and then told me her manager could do it a little later. I told her I would wait and asked how long it would be. She went to check with the manager and said it might only be done the next morning as they were close to closing time but that she would make sure it was done. I insisted that they do it while I was there but she said she couldn’t. She assured me up and down that it would be done. Now, here I am being told the next time I try to call TD that they cannot help me because the phone code wasn’t removed and that I’ll have to goback to the branch. This is infuriating.

TD Canada Kirkland Quebec. Is alright. It’s a typical Canadian branch you will find anywhere in the state. The Pros: A) Some Tellers are nice. B) The place looks clean. C) Location is good and decent. D) They have a drive thru machine. E) …The Cons. A) The tellers here are somewhat don’t pay attention B) Tellers are trained to give you deals and want to increase of give you offers that you may not need. C) Some of the agents are somewhat nice or not and may or may not help you. D) They need to renovate and change every inch of the building. E)There’s no receptionist in the middle like before. All in All I have them two of 5 because. It’s mostly more or less a business. I’m indifferent.

I recently visited the bank to open an account, and I must commend the excellent service I received from Mr. Sacha. It felt nothing like the usual bank visit; the entire process was incredibly smooth and efficient. The time flew by, and I hardly noticed how long I was there. Mr. Sacha was not only professional but also extremely friendly and polite. I am thoroughly satisfied with their service and am impressed with the caliber of professionals they have on their team.

Had an account for 15 years. Some teller gave me attitude and purposefully held my deposit for 30 days after I was assured 3 days. They tried to fix it but the next time I went in he made a comment to the cashier manager And she gave me attitude like I should be happy to be honored with their service! Solved the problem by going to Royal bank. Love Royal and would NEVER look back.

Had the most pleasant experience at this TD branch! If you ever need to make an appointment, schedule one with Kyle. He delivered the best customer service I have ever experienced. Beyond friendly! He was really helpful/knowledgeable and was able to answer all of our questions and concerns. Highly recommend!

Our TD advisor is Christopher and he has been very helpful with our mortgage. As a first time home buyer, we needed the help and to understand how things are and what to expect. So far, this branch and our TD advisor are doing a good job to help us when we need them. Hopefully, they’ll be consistent. Thanks!

I don't want to hypocritical, but the teller ask me questions and she didn’t listen, so I am telling her again and with my phone provided for easier typing,she interrupted my response with a cold face and push my phone back to me ‍♀️?! Just can not say it’s a good experience. …

They used to be quite average on customer service but it seems they’ve improved a lot. Had a very positive experience dealing with a banking issue that was resolved promptly.

Have always had a good experience there. No issues so far.