This place appears to be professional, but I had an extremely difficult time planning the funeral with the staff here. I have never buried anyone before, so important details such as who will be writing the programs/obituary, what options are available to choose from concerning hair and makeup, whether or not I wanted a table at the funeral with some additional pictures/keepsakes, what to include with the clothing, etc were not brought up by any staff that assisted in planning. Days before the funeral, after I had already picked out the clothes, this place tells me to make sure the clothes are long sleeved. I was not told to write a note on how I wanted my mother's hair/makeup done, but I did anyways to ensure it was how I wanted and when I arrived morning of the funeral, all of her makeup had to be redone because it was not what I said or remotely resembled any of the pictures I provided. I included nail polish for them to use, which I also was not given any info on, to see that they didn't use it and did not return the clear nail polish I provided. Also, the makeup was CLEARLY not done by a professional, which is frustrating when I requested to do it myself in fear of that very thing happening. Weeks before the funeral my family requested doves to be released at the service and THREE days before the service we were notified that they were unavailable for our service. It was not until we paid that they then had attempted to reserve doves, which if we would have known that was the case we would have paid earlier. The overall service was beautiful, however it was only after I had to go out of my way to ensure so. Very disappointed and can't recommend this place.

South Mountain Mortuary is located off of central and between Jones and Greenway if you're in the area look it up it's across the street from Canton long or the Family Dollar Store next to her dad's pawn shop if you're in the area and you're interested in Walking In they do walk-ins you'll find somebody to talk to you and they'll let you know for whatever you're looking for dates and times casket purchases they provide they provide a lot of help with with the passing of a family member or just about passing person and if you have any questions I'm here for you I'm also Southside citizen of Phoenix with any questions I'm here to help you out again look it up off of central by Greenway and Jones if you're ever in the area and looking for Mortuary look it up South Mountain Mortuary

Short Hispanic woman that works here is very rude. She shooed away a family member that was looking for us before services. Regardless of the reason, that was an inappropriate thing to do to any person. There is a tall African American man that works here too, he was the sweetest person there. Also didn’t appreciate hearing the rest of the staff laughing it up in the hallway.

Very caring, respectful, and understanding staff. They were extremely helpful and did an outstanding job with my fathers services as well and my father in laws services. Great experience, wonderful staff, highly recommended for families who just lost someone dear.

Thank you Ms. Jackie and staff my sons services was outstanding I can’t thank you all enough for everything you guys did. Decon Ángel thank you very much for saying such wonderful words for my son May god keep blessing you all …

I want to say Thank You to Manny and his entire staff for taking such great care of my mom and making the entire process smooth for her services. You all went above and beyond. God Bless

He helped to prepare my mother for her home going in October 2019. I just wanted to let you know that your staff did a wonderful job. My brother and I appreciate your service.

Very professional and comforting during my family's during my family's handship... Beautiful Service! Highly Recommend

Professional. 10 stars.