Zero stars If I could give this place zero stars I would. I was in there today with 2 quiet and well behaved children sharing a sausage roll ( no sauce) and they are school aged kids you know the type out and about living freely on school holidays with their parents. Anyway I’d already worn Birkenstocks before soo it was a quick trip quick size check and good to go. Initially all was well and the initial service lady built a rapport with my children stating she’d had the same sausage roll for lunch. It was from the deli next door or one or two doors up. Anyhow then this cranky looking aggressive woman appeared as my kids were sharing their sausage roll and declared how it was getting a bit crazy mess wise and at the same time shooed them out to the pavement with no consent from me to direct or move my children. ( the well behaved quiet chilled kids) the way that she behaved was like she was chasing wild or disease ridden stray dogs out of her store. With absolutely no ability to communicate or compromise. Was she looking to move her business out to the kerb, no I doubt it. PayPass on the pavement sure. I bet if I walked out with her Birks on she’d freak out. Anyhow I moved my kids back in to a place that I could supervise them how dare you move my children with no respect to them being human beings, disgusting behaviour. It was crumbs from a pastry for goodness sake. If I wasn’t already committed and any less into my intention to buy ( that’s right I was a paying customer you were still getting your sale) after all this upheaval I was having to finishing my purchase. You then hovered around me with a dustpan and broom as if I was in your way- like what the! Children to you are clearly seen, but let’s remove all existence of them being here. If you knew me at all or stopped to communicate in a more open way I’m a mother who always cleans up and would of wiped down your precious floor if I saw it fit. I would have to literally need to walk over hot coals to set foot in here again. In the Society we live in today we are judged if we outsource child care to others, to try and go about our day achieving what we need to do. We’re judged as psycho or mean to our kids if mums are too high strung out and about and stricter or crazy at our kids in environments such as yours that are quite frankly ridiculous. Like come on it’s shoes, sweaty feet, shoes and humans that you’re serving and dealing with here. I think I’d rather be a parent that’s kinder to my kids and myself and more patient and understanding. Very disappointing and disrespectful customer service. Don’t support local here,they don’t deserve it. Buy in bulk at the iconic.

Honestly, what is not to love about your experience in Shay's shoes? Not only have they always provided the best quality of footwear, but the personal, attention to detail customer service, means you always leave knowing you were guided in purchasing high quality footwear to suit your individual needs. I have on & off got my shoes here over the last 10 years or so & have NEVER been made to feel that I am taking up too much time. For someone who works 40 plus hours on their feet & wants the experience of trying multiple styles on, I 100% recommend this small business.

I ibouht a pair of keem took back after 4 months after un even wear 240$ they replaced them i 20$ extra another pair on 28 june since then with new shoes foot pain increased cant put them on because foot pain bought cheeper shoes 40$ no foot pain what you people selling shoes cant where 260 shoes because of foot pain what are you going to do about it

Extremely disappointed with this shop.. they sent me the wrong shoes.. they have photos up of a dark worn leather and they sent me a very bright light tan leather.. so I gave them a call and they were very rude not helpful whatsoever.. highly recommend anyone that reads this to go somewhere else.. thumbs down all day of the week for these peanuts

Very misleading information! “Opening hours” on Sunday say 10am-2pm and this photo was taken today (Sunday) at 11:30am and the shop was shut! Very annoying to drive into West End to a closed store that says it’s open?! There were other customers turning up at the same time only to be disappointed too so you’ve lost a bit of business today.

Bought Birkenstock Miramar Big Buckle cognac and I’m so happy with the fit and quality also fantastic service from Shays Shoes top notch speedy delivery. Thank you Shays Shoes I will definitely be back to buy more from you!!! Happy Christmas and New Year PS Also got got a really cute pen as a pressy...me like

The shoes at Shays Shoes are always of a high quality and made for comfort. The shoes on sale are a great saving and I always know I will be wearing them a lot. The service is always awesome. There is usually a lot of stock to choose from at very reasonable prices. Highly recommended!

So happy to find the shoes I was searching for online and love that the seller was Shay's Shoes, a family owned small business with superb customer service. Thank you for the fast turnaround; I'm so looking forward to having another reason to return buy. Appreciate the pen too.

Wow! What fantastic customer service. Ordered late Saturday night online. Order received early Monday afternoon! I even received a lovely With Compliments slip and ShaysShoes pen. The shoes are perfect and the customer service even better. Highly recommended.

These guys are absolute legends. They’ve been around forever, and they have the best variety of premium and adorable shoes. Their shop is basically history, with it perfectly fitting in with the west end aesthetic. There’s nothing you can’t love about it.

I love Shays Shoes, not only are they perfect for my orthoptic inserts as most of the shoes have removable inners but they are so comfortable and amazing designs especially Allegria brand. And they are so quick to reply to my enquiries.

Love this shop. Always has great styles and I always find something here. The professional knowledge and service is outstanding and they provide great help for fittings and suggestions. The Birkenstock service was fantastic.

This is the best shoe shop in Brisbane!! Has an awesome selection of different types of comfy and cool looking shoes. great customer service and fitting advice (Including Birkenstocks!) :) Not buying from anywhere else

Love this shop! Would normally go in but with times as they are, got some shoes delivered. Arrived so promptly I now have new birkis to wear on Monday. Thanks for making life a little easier in a difficult time.

First time customer today and I love them. Amazing service and buying was all good! Really happy with my experience. Looking forward to coming back to get some more sandals. :-) Thanks so much everyone!

Great range of shoes not available in most other stores. Easy to shop online with fast delivery to Sydney. The handwritten thank you note was a nice touch - I never write reviews but here I am!

Such a lovely local store which is a family owned business! Very friendly owners who were very happy to help and have a great range of stock available! Will always get my shoes from here!

Fantastic help, I needed advice on a brand and they were very knowledgable on their products. Highly recommend visiting this shop if you are after good quality service.

Very very happy great service i have ordered a few pairs of shoes from Shays shoes and they arrived in 1 day lovely ladies and very helpful …

Amazing range of shoes! Had a pair of Doc Martens I couldn’t find anywhere else. Lovely staff, will definitely return. Overall a great experience <3

Had a wonderful experience at Shays Shoes today. Kelly was very lovely and helpful in finding a pair of vegan Birkenstock’s. Thank you Kelly :)

Beautiful owners with Old Style warmth and pride in their business. Would highly recommend you pop in and have a look around …

Great place for finding comfortable but still gorgeous shoes. Awesome range. Staff are really friendly knowledgable and helpful.

Excellent service and here in no time in New Zealand very happy thank you shaysshoes staff. Will definitely shop here again x

Great online shopping experience. Great selection and prompt delivery to Sydney, will definitely be shopping here again :)

Brought a Pair of Olukai shoes prompt service delivered within 2 working days from ordering would recommend Shay's Shoes.

Staff are pleasant and prices are ok. However selection of styles is quite limited and a lot of sizes are out of stock.

Long established shop. Nice staff. Good stock. Heaps of choices which take orthotics as well as fancy Doc Martens.

Great business. No hassle website and checkout, fast delivery, even a free pen! Highly recommend these guys

Excellent service and a great place to buy your shoes. We could not have been happier with the service

Timely shipping. Free pen and complimentary card to influence positive reviews but good nonetheless.

Great service and very fast delivery. They even included a small gift in the shoe box. Wonderful!

Varied range of shoes to suit most tastes. Staff are always knowledgeable, friendly and helpful.

Excellent and personalised service, great selection of shoes to meet a large variety of needs

I have ordered shoes from Shay’s online and have been very happy with their prompt service.

Awesome customer service and only the highest quality shoes. Best shoe shop in brisbane.

A gift (berkenstock Toleco black) which she was very happy with. Very fast delivery.

Ordered online, awesome process and delivery was really quick! Great shop!!

Lovely people, great service. I've found some of my favourite shoes there.

Lovely Staff and great range, why would you buy your shoes anywhere else

Shays is the best shoe shop in Brisbane. The customer service is great.

The best shoe shop in Brisbane. Friendly and knowledgeable staff!

Excellent service! Highly recommend buying from these guys!

Great service and a good range of hospital work shoes

I love this shop. Always find a great pair of shoes.

Best shoes in town with great service and a smile

Good shoes good people always can be counted on.

Great local shop with high quality shoes

Wear them Shays every one of those days.

Best shoe shop in Brisbane