The customer services here is shocking , I stood in the store looking for service when I approached someone they walked of , felt like it was deliberate so they could avoid attending a customer , all the staff were standing in a circle towards the back , no one around to help anyone , worst store to go to if you need help .

Great service from everyone working today. The guy at the door was friendly upon entry as well as the others on the floor restocking products and at the register. They were really helpful and even let me know about the 10% discount received if I download the locker app so I saved me some money. Thanks guys

From 10am the moment store opened I tried calling to see if they have an iyen in stock. 15 calls later over a 45min time period and still no one bothered to answer the phone. So I went into store and called out of curiosity and staff just stood around doing nothing ignoring the call.

Unbelievably happy I managed to get my hands on a pair of these top notch AJ6 in white and midnight blue. Very rare you can just walk in to a store these days and score a pair of Retro old school Jordan’s , thanks once again to Guk in the Brisbane city CBD store …

I had a guy who was really lovely and helpful. I already knew what I wanted and he showed me what options were available. I had issues as one style was not available in my size (not a lot released) but he suggested the next best thing and I walked out satisfied.

Every staff member was friendly and professional, and all made a huge effort to help us with our requests. The store manager was brilliant, and went out of his way to help. We were very grateful and will definitely choose this store for other purchases.

Completely horrible service. Too cool for school attitude especially from the girls. My wife spent $240 on a pair of shoes and the cashier just totally dissed her. A word of advice to the staff - you work in a shoe shop, you are not that special!!!!!

Rude staff and terrible customer service! I stood in front of the checkout counter, waiting to checkout, and found that all the l staff were gathered to chat and no one was willing to help me. While serving, no hello, no sorry and no thank you.

Guk and josh were absolute legends. There’s a reason these big businesses thrive and it’s because of good customer service. Josh was the reason I ended up considering getting a pair of kicks and guk was the man who made the “slipper fit”. I

I visited the store with my daughter last night. We had just come from another shop we had been disappointed in and these guys were amazing! There were heaps of staff and they were all really friendly and knowledgeable. We were actually in

Really impressed from start to finish, phone call inquiry was handled well and in store we could not have asked for more care and attention. Guk had specific advice for our young elite basketballer and he made sure we got the best shoe for

Went in twice in a week, first time the staff weren't overly helpful, didn't seem interested in making sales. Second time we went in, got 3 helpful staff and 1 of them was outstanding and very clearly knew a lot about shoes. Went above and

Rude customer service. We stood around looking clueless yet no one came up to help. Had to go to them to help and asked for a shoe where they did bring it out but just to stand there cluelessly and not talk to us at all. Even when we were

This store always gives A++ service. I had to exchange a pair of shoes today and was helped by team member Ben who was an absolute pleasure to deal with. The staff are always friendly and welcoming whenever i visit. Just had to write this

I bought a gift card for my nephew and I lost it. I have the emailed receipt. I contacted Rockhampton store and they said they couldn't do anything. I contacted the foot locker head store customer care. They informed me that all I need do

20/8/2018 whilst accompanying son to seek refund from a shoe business that doesn't use or have tools for correctly fitted foot ware, then the so called sales manager argues. Repeated comments, size of shoe is not a fault. i feel Ignorance

I was looking for right type of shoes for my work ...and picked up wrong shoes by mistake ..I was worried will I be able to exchange or try something else until I met ISAAC ( customer service representative) . This guy not even showed me

0 Stars! Unhelpful, unprofessional, careless and downright rude and disrespectful. But thats enough about me. They treat the store like their own apartment. Constantly yelling across the room and talking instead of working! We eventually

Just want to say we were served by Ray today. Walked in and he approached us and was nothing but helpful and got the shoes I wanted after checking for my size and completed the transaction. It was a pleasure, may I also say we had walked

I bought a pair of shoes here, when I want to buy the shoes, I found that there were some detail problems and I want to change a new one, but the staff came back in a few minutes and just gave me the same one and he said it was a totally

A lot of cool shoes, great service with helping out getting the right size. But i wish they actually gave you a more personal advice of what kind of shoe ur feet need. All i got was "yeah this is comfy" that doesn't give me much to go on

Customer service was amazing!!!!! Staffs know their stuff! Everything that I have experienced at this store was beyond my expectation! Only one thing, too many incredible shoes, hard to make a decision about which one should I purchase❤️

I ordered a pair of shoes. I never received them and found out they got returned to sender. Even though I had the correct address and gave Foot Locker all my contact information. I contacted them on the phone today and was told that my

Vile manager called Troy, he was extremely rude and disrespectful. I tried to get refund due to the shoes hurting my feet and actually breaking the skin over a short time wearing them on the weekend. (The younger staff membet did not

Had a wonderful experience shopping in store today. A lovely girl assisted me and helped me find the perfect gifts. I believe she said her name is Tara. She was super helpful, patient and kind. Will definitely be coming back …

The staff is very patient, very kind, polite and very informative, even though I spent a lot of time to choose because of my feet condition. They have scale to check your feet size and condition for easier to find suitable shoes.

Bought these shoes a few weeks ago I’ve worn them about 9 times. today it literally ripped from the stitching. Cheap quality Air Max. Footlocker must be selling cheap knockoffs on the side. Go elsewhere don’t buy from them.

Kyle from the Brisbane sure served us today. Polite, professional, excellent person skills plus he was a good looking guy. We will definitely be going back to that store because of Kyle's service. He is asset to that store.

We had a bad experience at this store. We were looking for shoes for my wife. A staff member pointed us at the wall of women’s shoes and then walked off. He was no help at all. Customer service was really awful …

Last Sunday I purchased a shoe for the gym, they had lots of stylish shoes. they gave me a brilliant shoe which very comfortable for me and I am really glad that I spent in the right shop...!!! Highly Recommended!!

went a few months ago and the staff were so rude. Simply asked if they had an item and if they could order it in and all they said to me was 'no' and went back to their conversation with another staff member.

Been trying to call there number to see if they have an item in stock for 2 days and the same automated message keeps playing. Do they not have a phone or just don’t want to pick up?

Came into the store to swap a pair of shoes over. Dave greeted me politely and processed it all quickly Not sure why they have bad reviews when the customer service is outstanding

Excellent customer service from one of the staff today - Frazer - tall guy with dark hair. Recommended some great options and very attentive. Definitely can recommend this store.

My friend Lucky, he’s really friendly and with great service! I like his attitude and humor. And plz don’t play the same music again and again. My man can do DJ better …

Shoes are nice, the employees even better Kyle M hit us with the $10 discount and was real nice the whole time fixing the laces and everything. Make this man manager already

The best range in Brisbane for sneaker heads. Some exclusives. The house of hoops section has the best Jordan and basketball specific wear. Very happy with my purchases.

Ordered online a $420 worth of pair of shoe, the order was dispatched from this store. today received the the order, only found one single shoe in the box.

MAAAAAATE. went down to the bloody footlocker with me misso after a nice new kayak. staff member took me out back then HE BLODDY TOUCHED ME NOB!! fuming.

ZANE IS ONE HELL OF A PERSON! Customer service on point! Whoever is in charge of payroll, needs to give him a pay rise! Absolutely freaking amazing!!!!

Amazing costumer experience. Julian was attending me and I could feel his passion for the business. He really helped me out. I really recommend it.

Pretty picky with shoes when it comes to support. Guy was incredibly helpful in showing me all the suitable options. Awesome customer service!

I’ve been there as I had great customer service and guidance to choose the perfect shoes by Hannes. Thanks!

how does a reselling store next door gets all the footlocker release? please explain to the public?

The team always make me feel like a VIP customer. Plenty of fresh kicks & some steals aswell.

Wow, picked up a great deal here. 2 x Converse $126 loving the style and colour

Waited 10 minutes to get served, ended up, giving up. Rebel can have my money.

Very disappointed with the service and staff. Will never go back

I love this place cuz they always have my basketball shoe size

Great staff. Awesome shoe selection and great sales prices!