Should have known to check everything I buy from these stores. I purchased a soap dispenser in another town on vacation—it was broken at the store and I didn’t notice until I was pulling it out of the shopping bag. Brought it to the Ross close to me and since you would have to probably visit the store website for full return details (I’m not going to bother) instead of listing it on the receipt I was told they wouldn’t take it back even with packaging, full tags, and price sticker still on. Nowhere does it say on the receipt this condition is not eligible for return at a different location—their fault when they sold it, they should make it right. But I’m not going to drive 4 hrs North to return it to the original store for $7. The dispenser is now in the trash outside their store. Check everything. Be sure what you’re buying is good esp if you don’t live in the area. I will not be bothering with Ross again.

I had the uncomfortable misfortune of having to ask the cashier why she was just crushing my clothes in her hands and shoving them into the bag. There pants, you can fold them over and put them in but she was just crushing them and treating my items like she was packing trash. When I asked why she was doing that i felt compelled to take my crushed clothes out and fold them and put them back in the bag,, she had an attitude and continued to just shove everything in one bag making it hard to even carry out‍♀️ However the gentleman greeter who works the fitting rooms in the front was exceptionally friendly and had a great energy. He made the whole experience much nicer even with the rude cashier at the end.

Worse Ross ever on customer service, why do I even bother to return to this Ross They told me if I don't have a receipt I can't return electronic things so I spent 2hrs to find it and they told me they couldn't take it cus the tape was showing a little unglued and the box was never open I just was returning it cus I wanted to get a rechargeable one and it even cost way more , no wonder it's the Get tO store vs Marshall and Tj Max this stores are not hurting in sales C A U T I O N!!......................$

Your return people treated us like we were trash. Get new staff and teach them customer service. This was 5ish 10/7/22. Whoever your person doing returns was acting like we were the worst people ever. Just really rude and at the end threw our receipt at us and didn't say anything. Well it is in fact you who are the piece of trash. I seriously hope you get fired soon. So sick of bad customer service from these places that expect customer to just take it. Edit: same trash.

bought a pair of shorts that were too small, tried to exchange them for a larger size, and was treated like a sub human because i didn’t have a receipt. i have the card i purchased with as well as the transaction on my CC app. they said the shorts went down to .99 cents since i purchase and now they are just worth that. what a scam. will not be shopping at Ross ever again. I’ve never had a problem doing this. it’s 2023, who actually keeps paper receipts.

06/26/2023 at 8:30pm This review is solely for the bit*chy cashier, don't remember her name. Black lady with a black bob hair cut and chubby. Sounded sick with a raspy voice. Anyway I asked for a different dollar bill because the one she handed me was ripped and washed up. So she opened the draw exchanged the dollar. Threw the dollar and receipt on the counter and just walked away. No have a good day or thank you. Customer service here Sucks

I had the worst experience at this store. Racially profiled and discriminated , the loss prevention agent followed me and my girlfriend around the store as if we were going to steel something they made it very obvious. This will be my one and last time at this store. I have never been made to feel so uncomfortable and discriminated!!! Please do shop at this store this type of thing cannot continue to happen

I do love me ross deals. But there sadly is a lack of enough employees to help keep things organized or if you are in need of assistance. This is one of the locations i have gone too that parking is not only a hassle but the store items are very out of place/unorganized- which makes it way harder to find certain items you may be there to find specifically.

This is one of my preferred Ross locations. It's always clean and tidy - not like most other messy and dare I say 'ghetto' locations. The deals on shoes are always great - my fiance and I both got a pair of shoes (pumas and sketchers) for less than the original price for one. Stop in to this Ross and see what you can snag for sure!

This Ross is absolutely awesome! Probably one of the biggest ones I have been to down here in socal. Also unlike most Ross stores the staff was very friendly and helpful when I needed to find things in different sections. Also had a great clearance section for those trying to save even more! Will definitely be back.

Wow!! The pickings are pitifully slim to say the least. The staff is pleasant and friendly enough; but there are several DOZEN displays throughout EVERY DEPARTMENT with no merchandise whatsoever. Its a bit of an embarrassment since its competitors (TJ MAXX, HOME GOODS & MARSHALLS) dont have this problem.

I mean ya, you can get dressed for less, but why is the ambiance of every Ross a "going out of business telemarketers" vibe with the lighting and half empty racks. It's like a cursed back room to the lobby of a game you didn't ask to be in, and all the other "players" are just bots and NPCs.

Home goods were a bit scanty in the Clairmont Ross Store. Choices were pretty limited. The staff was always attending busily to tasks yet remained interactive & friendly. Minimal wait times to be checked out, which is always a plus in my book. …

Every time I think about going to Ross, I walk in the door and there's a huge line at the checkout and I leave. You have customers who want to buy stuff and are getting discouraged by lines, it seems it's at every Ross location including this one.

Always having good deals and never fails to amaze me. Always go for the shirts and good to find the shirts I get are comfortable and affordable.

Limited selection, but store is clean and well organized. Prices are what you look for at Ross.

Always my go to when need a decent pair of pants or shoes in a style I like at a great price.

Nice Ross. Always a line to check out at Ross. Good prices though.

This Ross never has anything good. And it always a mess :(

Not enough cashiers.....needs some better organization