As time goes by, I like Reno-Depot less and less. If I need screws it is the place to go, but as for service or specific products, they are often out of stock or they have no idea what I am talking about. Again, if you know what you want and need tools or screws this is the place to be.

I am a contractor I always used to go there but recently I don't because they have no buggies and the ones they have are old rusty and hard to push my job is hard enough. Complained many times but excuses excuses.. what a shame something that could easily be fixed...

I bought a dishwasher with installation + Haul Away. The Installer told me that there was a missing junction box so I had to call an electrician (200$) and then the installer came back (additional 150$) to do the installation. I paid double … Plus

I went to buy some light bulbs and Halloween decorations, and the lady who helped me by letting me in on a sale happening the next day was tremendous! So I bought my bulbs and came back the next day for the best sale. When I went to use my … Plus

During the power failure, although the store did not have power, they remained open to serve clients. It was dark in the store and a sales person accompanied us to help us find everything we needed including propane gas cannisters and batteries.

"Vincent"- Acting manager of the point Claire Reno depot store- has no knowledge in the customer service. He talked rudely and loudly with us. He acts like he is the owner of the store and treats customer as slaves. Their employee in the … Plus

They do not accept return of an item even though receipt said all the items accepted during 90 days period. Apparently somewhere on a website there is a list of exceptions which I supposed to check before buying an item. Obviously when I … Plus

Reno Dépôt is not what it used to be. Looks like the lack of staff available to help was an issue at Home Depot but then somehow the virus switched location. At one point I was the only one in line at the customer service counter with 5 … Plus

Ordered 3 outdoor lamps online, the status of my order is still waiting for transporter to pick up. Called the store on multiple occasions they don't answer or call back. I've called customer service also multiple times, they have no … Plus

Le service était vraiment médiocre, je demande à un commis des questions et elle me répondait je ne sais pas..et elle faisait pas d'efforts pour me chercher l'information...elle a même montis à propos d'un service elle m'a dit qu'il … Plus

Depuis que Rona et réno-dépôt sont des commerces américains, je n'aime pas le matériel, leur bois comme les deux par trois ou deux par 4 sont souvent très croches et le personnel se fait trop rare quand on a besoin d'eux pour un … Plus

Well...Basically I Work at Reno Depot...And It's been A Long and Winding Journey...With lots of Good Memories and Fun...Of course Times are changing and I Hope that Reno Depot Will Last Longer into the future....

Habituellement bon service mais pas cette fois, cher monsieur Henry de la plomberie, je me doute bien que le papier bulle est pas dans ton rayon. Désolé de vous avoir déranger sur votre téléphone cher monsieur

Des employés service à la clientèle qui ne comprennent pas le français? Vraiment ? Un peu déçu. Et je veux juste préciser, ils étaient 3 et les trois avaient un « puzzled look » pour que je passe à l’anglais.

Unfortunately. In most occasions. You need to know what you want and where to get it. Hard to find staff that know the products. Lady at doors counter, (Ezmina) is one of few that knew her stuff. Most do not.

Je cherchait du fil électrique pour en faire une extension de qualité. Redu à section ni service ni â me que vive J'appelle le service et le respondeur promet de me revenir. Un employé m'informe … Plus

Mauvaise expérience avec un adolescent qui se prend comme à qui, il travaille dans la section des bois, il m'a donné le morceau et s'en va avec négligence et manque de respect sans dire un mot. … Plus

I do alot of my reno shopping there and the last couple of months the Plumbing section is a joke always missing copper and pex fittings and there prices are ridiculously expensive compared to ???

One of the worst place you can buy from. We had an order online(April 2023)After a week without any updates, we called many times and nobody could tell us where our order was.. … Plus

Choix musical inapproprié et volume sonore trop fort à chacune de mes visites. J’en ai déjà fait mention à la direction. Rien n’a changé.J’évite maintenant ce commerce dommage.

Update met with the store manager who was a sweetheart tp Took care of me straight away wentvabove and beyond to help me I enjoyed her honesty … Plus

Paint department employees think they’re selling nuclear chemical products. Ask them to modify a paint and they refuse. Incompetent and arrogant

Do not treat customers fairly and take full accountability for their errors. Will be taking my business elsewhere.

Rene depot is a hardware store. They have tons of things you need for your home and repairs. … Plus

Went looking for vinyl flooring and found a great deal! My floor looks great now in the basement.

TERRIBLE SERVICE. We went there for purchase of items for a value of over $2.5K. … Plus

Reasonable service from the ladies. The men were not very helpful.

Ils laissent les plantes mourir..... They let the plants die...

Found everything we looked for. Helpful staff. Good prices.

Love the store Well organized Welcoming staff … Plus