I wanted to like this location because it's in my old neighborhood. What it has going for it is lots of space, which I think satisfies the need to workout in peace from your fellow gym-goer. Customer Service: Employees are pleasant and helpful enough, though i am not sure how much they are guided to do maintenance tasks Machines: Newer models and more variety of machines would be great across the board. The treadmills do not have a lot of programming options and that is unfortunate. Layout: I think the layout could use a refresh. Upon arrival it feels more like a showroom than it does a gym,. Clearly marked stretching areas on both floors would help along with more stretching accessories, like floor mats. Bathrooms: The (women's) bathroom is dimly lit, lockers are dirty and some are even rusted. It needs to be redone with brighter lights, colors, and less claustrophobia. Cleanliness: Cleanliness is not encouraged in this location. If I compare it to the Fresh Meadows location, I can tell you that patrons using the machines are not given the proper layout of cleaning items to utilize after using the machines. As big as this location is, there is plenty of opportunity for this and I am pretty sure patrons will take part in keeping their location clean if given.More cleaning stations are needed. There is also a lot of dust build-up. Overall, if more care is given to this gym, I think it will be beneficial to the patrons, employees and neighborhood.

Ive never had a problem with this location and I was there since the end of 2017- unlike other reviews I have never had a problem with machines, disinfectant or the other people there. I loved their personal trainer and the staff have always been nice enough. The reason they get two stars is because I cancelled my membership in Jan of this year because I moved and they continued to charge me until March, annual fees and all. I raised hell and called almost every day, sent emails, left voicemails and nothing was resolved until I disputed the charges with my bank. The staff took my calls and were extremely courteous for the most part. Its the manager thats the issue. She didnt apologize for her own system error and said nothing about the fact that she was calling me in March about an issue I raised in February, meanwhile my card was charged every time. There were countless staff who tried to close my account for me (how was I going to come in to the gym to cancel when I moved out of state) and no one mentioned mailing a letter until after I had already resolved the issue with my bank and either way I had already signed to cancel so why would I cancel again. In short, the gym is good, you get more than what you pay for but the management is beyond terrible. Good luck getting your money back if you ever have an issue and be careful about cancelling (save your receipt!!).

Corporate please read: I used to be a member of Planet Fitness, I enjoyed my time and made a gradual physical change. But my membership came to an end because I was given a tough time trying to get a job at Planet Fitness after I applied since I loved it here so much. I'm graduating with a Bachelors degree and I wanted to be part of the team. I wanted to provide ideas and get involved. The first time I applied almost a year ago I was left on hold several times for more than 30 minutes, I was told I will receive a call back by the manager so I provided my name because they said they were to pull my application from the computer. I was never reached. Most recent, I applied a few weeks ago again and got interviewed finally. I then received an email a week later asking for references to attest to the experience and skills I put on my resume, which I can only provided two because bosses from other jobs were either let go or fired. Its been almost 3 weeks since the interview and mind you this is an overnight custodian position, again..I was never reached after that email. I wanted to start from here so i can prove that I can work my way up and be a leader. It sucks to give two stars but this is my judgement.

Overall good gym. A lot of the machines aren't as maintained as they should be, but they do eventually get fixed. If anything, all the machines are usable, and workers are quick to ensure those that are malfunctioning are barred off. The gym and locker rooms are also regularly cleaned when possible. As for the people, it's your usual gym people. You see 5 or more people with your dream physique on a daily, and I simp for that one worker even as a straight person. Then there's people who are definitely trying their best and steadily improving, like me, which I definitely commend. Very rarely do I see people being genuinely disruptive, if at all. Planet Fitness is always nice to go to as you're usually paying only 10 a month, and they have all types of machines. #1 con is that the machine you want to use might be taken, but you can either: wait it out, ask to work in, or substitute through dumbbell exercises or alternate machines. Screw the lunk alarm though, dumbest thing to ever exist. All of the reasons someone would need to turn it on are all things out of one's control (grunting just happens naturally to some, and you're very likely to slam weights after a tiring set).

I been going to this gym for over a year, I travel a lot so every time I’m in the city I come to the gym but for the same reason I don’t have autopay, I normally use my credit card to make the payment, never late for it or don’t have due payment. Yesterday the manager didn’t let me get in to get gym because she want me to put another credit card, I have this month already Pay but she said that she don’t care, if I don’t put the autopay I will not be admitted to the gym I told her that this month was already pay and I want to use what I pay for that I will put my credit card in automatically another day because I don’t have it with me at that moment and she said no. Also she didn’t let me speak every time I try to said something she stop me with a no. I try to cancel my plan and she said that I can do it but she will charge the next month also. I cancel my plan but this is not the way you do the thinks she don’t know who to speak with anyone or do customer service. DONT USE THIS GYM.

The front desk African American lady with glasses and a wig on was so mean to my girlfriend and I. She had an attitude for no reason. My boyfriend said that I'm his guest and she got and attitude saying that we had to download the app as a guest and my boyfriend said we never had to do that at any other gym because my name and picture is in the system and she said well we have to download the app and my girlfriend have the app on her phone she said that she couldn't used her phone to download the app and I would have to download the app instead like how are you going to tell us what we can and can't do with our phones and the two guys was just looking at the girl giving us attitude for no reason so I wouldn't recommend this location at all. We didn't do anything to this lady we walked in and then she had an attitude with us which very bad for your business/ company being introduced with an attitude. That's very unprofessional

Good addition to the area considering Blink is a few blocks down and Lucille Robert recently closed. Most people spend time on the treadmills and you have your usual meat heads at the weights. No one bothers you and you have an array of television shows to pick from which you can only hear through headphones because they have music drowning out everyone's exhaustion. It's usually better to come in the morning. It starts getting pretty packed after work hours leaving you with no available lockers upstairs and at times, no machines. Cleanliness is a hit and miss depending on the day. No paper towels and dirty bathrooms, I'm pretty sure the "sanitizer" is watered down. One water fountain per floor. Bathrooms and extra lockers are in the back downstairs which is a bit inconvenient if you want to pee before hitting the treadmills upstairs. But in all honesty, if you're coming to seriously workout, none of this should bother you.

At planet fitness. Only a few paper machine working downstairs that suppose to be there to wipe the machines down. The few that are working has no solutions to clean off the machines. I had to walk in circles to get paper from one and solution from another. Told the employee and she told me there's nothing she could do because they don't have the keys. I explained to her, why am I paying my membership and she told me if I have a problem talk to the manager who is not there. I told her how about I post a review and she said, go ahead and I could get the manager card from the front desk and email her. How rude to think this is how they treat there members. Especially at this time of the year when it's the flu season and you can't even have disinfectant at reach. I'll have to pay my membership elsewhere where my money goes to keeping the gym clean and employees who care without a attitude.

This location is a free for all and out of control. The gym closes at 7pm and at 7pm there were about twenty people especially teenagers working out and congregating in groups. Between 7pm and 7:17 about 15 members left the gym. Kids were going into the freezer and taking gatorade and then told other members that it was free. About 7:09pm there were about five kids sitting on the gym floor . I asked if I can use the massage chair for about five more minutes she said were closed . Meanwhile she was just hanging out behind the counter doing nothing waiting for the children which were about 15 of them to leave. There were kids bouncing a basketball on the bottom level and other kids hanging from the yellow bars. This is a disgrace . I never saw a gym operate like this . It was like an afterschool in there. Very disturbing .

Manager Brtiny has an attitude when speaking to gym members. I experience this and have seen others do as well. Every time I go to the gym and this individual is at the front desk she always have a problem with me check-in. Young lady you said "you are the manager and I can go where ever I want to make my complaint". Well I did! You have the rudeness and the audacity to answer customers in your high tone. If you want to be respected give the same respect to others. Carry on smartly! You can not even ask a question to this manager . You feel you can degrade me and threatened me. Keep targeting me like you have something personal against me. I feel victimized and discriminated by this manager. Machines are dusty. No parking available!

So in response to my review you tell me I need to reach out to staff or Mgmt?? Lol. Now I see why the gym is a mess. You are the one that should be reaching out to YOUR staff and YOUR Mgmt. Unreal. ........................................................... I have been going here for years but it's getting so bad that I think it's time to look for another gym. Currently about 5 treadmills are broken! There is only one abdominal crunch machine which I almost never get to use because someone is always on it. Two of the leg machines in the express workout section are broken. Oh and the paper towel dispensers are always empty! Extremely annoying. It's like no one is overseeing this location at all.

This place is a total disaster. Trust me I hardly ever had to write a bad review but this is an honest one. You’d see it packed and no weights on the racks for you to use since the people there would seem to hold onto them forever. They sit on machines with a phone in their hands, let alone there were always out-of-order machines. And you know what is even more of a surprise? They’d milk you like a cow until the very last cent in your pocket that they could get with hidden fees. Make sure to read the cancellation terms. Apparently, they failed to advise me verbally how to properly cancel my membership when I signed up, but still went on charging for another month. Totally you should avoid!

Young lady at the front desk lacked ability to manage front desk effectively and professionally (minimal customer service skills, however, she and another gentleman behind the desk managed to find time to horseplay). Majority of floor staff looked miserable. Also, the women's bathroom was disgusting: from the time we arrived to the time we left (more than two and a half hours later), the same "nastiness" still existed. We even overheard two other members conversing about the same concern. I will say, though, there was one young man (with locks) who was extremely hardworking, kind, and respectful. Kudos to you for enduring such an environment.

People working at the front desk are always showing attitude and bad manners. 1st time I went there for information lady working there ask me to wait in the table until she became free of task. She became free start taking with co-worker, they were all free but nobody attending anyone. After I requested again then they attended me. Same thing happened during my membership registration they are more attitudes and less co-operative. The only reason I am there member is their economic fee, good collection of equipment and locations is nearby my residents. Very disappointed with their customer service

I'm a member of Planet Fitness. Its affordable and most importantly, its conveniently located in my community. The gym is big and the air quality is great. The staff enforces the social distancing policy and you have to wear a mask. Hand sanitizer and disinfectant is provided to keep hands and the equipments sanitized after use. Music is played for your pleasure while working out and there are many televisions located in front the exercise machines and in the locker rooms. The gym is safe, clean and orderly. I recommend this gym for self care and its affordability.

terrible experience. Firstly I got overcharged and decided to end my membership. One year later I tried again and gave this place another chance to renew my membership. They told me that my membership was never there and it wasn’t created, but I was very much charged. The woman was very rude, and told me that I was not charged but my bank or app very much showed me I was charged. She said she cannot give me a refund, so i lost my money because I cannot actually work out and get my summer bod, meaning that i will be fat for senior prom.

Very disappointed with the gym's new timing. I chose PF over Blink Fitness although it was a little far away from my place because it would be open 24 hours and it really helps people who work different schedules. Remember, not everyone works 9-5. The 24 hour policy was what made PF unique and stand out from the other gyms but not anymore. My suggestion to the management is to make PF open 24 hours again (its only 4 days, common!) and increase the monthly fee a little bit if that's the reason for the change in timing policy.

I went to this gym almost 5 years , but after covid 19 some new people they hired at the day time and they are not organized and not welcoming guest properly. One representative name Jesus D and he is so rude and disorganized . They need to hire some customer service rep who honor guests once they swipe their card , don't let them wait forever for the other guest who couldn't fine their account address or anything else. Very disorganized and need to hire new people who got some knowledge of organize the work properly.

Hit or miss with cleanliness however my complaint is today I was in the womens locker room using the rest room. And as I left a women I’m guessing someone who works there brung a man inside without checking. I even heard her say to him “it’s ok no one is here” when I was in there. When our eyes met not even an apology. I thought ok maybe there was a “caution men inside locker room” sign. But there was not. That’s extremely unacceptable. I could’ve easily been coming out the shower. I hope no one ever experiences that.

Probably the best branch in Queens -- if not the whole city; certainly the most "spacious" of all the Planet Fitness locations, with no cramped warren-like "compression" of equipment right next to each other, for the most part. Otherwise a standard beginners' gym, with all the necessary basics and even a few special more "unique" pieces of equipment like a "rope-pulling machine" (or whatever its actual name is). No Olympic barbells, though, and only machines like Smith Machines, as with all Planet Fitness locations!

Ive been to this gym only a couple of times It’s great and all. They have all the right equipments and weights. Lockers room are clean for the most part. It’s a Planet Fitness what you expect? But anyways my only complaint is that you can never get a Machine. I decided to workout on the weekday around 3 or 4. I guess I pick the wrong day. It was busy had to wait about 10 min for the treadmill. I wished they had 24 hr on the weekends. But all things aside this is a really good gym. Hope this help your experience

Why are you guys going 5 am -11 pm weekdays. I choose this gym because of my work schedule and the hours of operation. I work out early morning everyday 3 am for years as it gives me energy for work day ahead. Those new hours of operation from the 13th February is really going to mess up my routine as I don't like evenings or nights as it is to crowded and people tend to hug the machines much to the annoyance of others. I hope you would reconsider and leave the 24 hrs during the week. Great gym

It works but if your a black card member and can go else where do wo. I travel around a lot been to a total of 5 different gyms in the last month all over long island and the city. Overall this one is the worst I've been to as a whole. The equipment works because of course it does but things just aren't kept as nice as other locations and the black card spa is an absolute joke. If you just want a place close to you for a plan members yeah this works but if you want a nice place not the spot

This was my "Starter" Gym which where I began my fitness journey, if you're interested in starting yours then I'd definitely recommend this place! It's really spacious and there are a lot of machines, the only thing is that it can get really crowded at night (like super) and they give pizza and bagels like once a month (which kind of contradicts the whole being healthy concept in my opinion). If you're more advanced when it comes to fitness, then perhaps another gym would be best for you.

Terrible neighborhood and parking situation. They have many weight stations but too many are temporarily out of order.i never see staff on the floors which would have helped today as a crazed woman started to screem curses at me because I didnt properly clean the station I was at. Lockers rooms are small and some lockers broken. I wanna change location but won't allow me to transfer until I'm a member there for 3 months. No customer service everything must be done online.

I’ve been to a lot of gyms and PF’s gym too, however this is the worst gym I been to… Most of the machines are old and broken or wore off. If something is broken it takes forever to fix. Part of reason, they don’t fix or renovate this gym because of this is a lower income community or people of colors. I been to PF in Long Island where gyms are much cleaner n Nice since it’s higher income communities. This is just sad how PF are being racist to these people of colors

@pfmanagement Please have an employee police the gym for slackers that occupy machines and squat racks while not actually exercising. It's ridiculous, I observed 3/4 squat racks being used by the same individuals at a pace of about 1 set every 10-15 min. Just sitting there spacing it, obviously not in the mood to work out, and they completely disregard other ppl that want to workout. Please take this issue into the hands of management to avoid future confrontation.

People aren't considerate, if you want to use any weights I suggest you go early very early. The men will hoarder them for hrs. Edit**This location needs an upgrade. Why must we pay $40 extra when some machines are broken? I made a complaint and no one got back to me. That money shouldn't be taken out until they do a through check of the gym and make sure all all.of the equipment is up to date and yes they need new equipment, who uses any of the old iPod anymore?.

OMG!! I just arrived here only to find out the gym will no longer be open 24 hours during week days!! Talk about frustration and inconvenience to those people who works out in the night!! Everyone needs to demand the resume back 24 hours this is ridiculous to customers. PLANET FITNESS DOES NOT CARE FOR ALL!! INCONVENIENCE AT ITS BEST!!!UPDATE-Also visited the location at Crossbay and there is a sign at the door saying open at 5AM. UPDATE your new time online!!!

The first day I arrived, I was welcomed very warmly which made me want to continue going, but now I tend to be there when the manager is there and her attitude is disgusting. Shes rude and has a tendency to ignore you until she's ready to service you. The napkin holders are always jammed and I don't understand why are we only allowed one coin for the massage chair if its unlimited use? We should at least be able to have 2 especially if you're a blackcard member

This planet fitness great, I go around 5 pm to 7 pm and it seems like the atmosphere is very much welcoming and crowded . The big dudes don't bother you but actually sometimes help you, everyone is very friendly. But what I don't like about the gym is that there are no extra equipment other than just lifting, for example there are no punching bags, no courts to play, no pools to swim. I get its a low budget gym but I insist that they add a punching bag or 2.

Called numerous times so I could cancel membership, kept getting runaround, you either had to come in person or send certified mail. Going in person a waste of time, because Manager was always "unavailable ". They have no problem being available to take fees, but feign ignorance regarding everything else. I will go one last time to cancel this membership, if its not done, I'm going make sure my Legal team is "Available " hopefully theirs will be also

This is the worst gym I've ever been to The staff in it have a bad attitude, when I went to ask them to get a coin to go to the massage chair, they only gave me one coin, however I have seen them give other people more than two coins. Also, a coin was supposed to be a five-minute massage, but I only counted three minutes on my phone, I don't know why they did it, I think it's racist, and I'll never go to this gym again.

This gym is abandoned, all the equipment is damaged. There is no one closer to me and I am obliged to come to this one. The bathrooms stink and the water fountains have not repaired for months, especially the first floor also all dumbbells are in disorder there is no order they say that it is a free zone and that you can't throw away the weights the staff team don't do anything no matter how much they see the mess it's horrible

Horrible. The Other day my friend kept his airpods near an equipment and a few minutes later it was gone.My wallet and wrist watch got stolen from the locker. When I asked the staffs they didn’t even bother to do anything . And no security cameras in the gym either. The way they were talking was showing that stealing is an everyday event in this gym. So if you don’t want to lose your belongings I suggest not going to this gym.

Staff: 5 stars Cleanliness: 4 stars Setup and layout: 5 stars 1 star cause there is no hot water in the showers... I mentioned it to an employee who said he will mention it to the manager. I go very early in the morning before work and taking a shower with COLD water does not cut it, especially to go outside in the cold... Visited another PF thinking they all the same, nope they have hot water.. Rather disappointing

New here and so far so good. It's clean inside and out. The equipment is clean and in working order. It's crowded some days , mostly around evening when people off of work. Looks to be a good crowd. Some males look like their there for the females and vice versa. Staff is friendly and helpful. They explain everything to you in detail and answer any questions you have. For the price it's worth it , I can't complain.

Reasonable price, good work out. Rarely any paper an solution, most time equipped with it. Flu season may have caused them to run out last time I was there. Most workers are nice. Twice I encountered a very rude short boy/man there and reported him instantly. Parking is my biggest problem, but I think of the many people who use public transport to get there and then i empathize. Those folks need a chance too.

I have no complain on this particular club or staff members. It has plenty of space and all machines for a full body work out. This club is mainly clean and work staff seems to be OK. I rate the gym Good to Very good. Now as far as my opinion on other gym members concerns , I don't like some of the random street rats that join the club just to hang out.!! And yes ( I preserve all rights to judge)

nice gym. I love going there. however why have chargers on the machine for iPhone users what happens to the rest of us. The gym on Jamaica Avenue is always clean.There was a trainer there that was very unhelpful and rude. when i asked him to assist with the machine he basically said no, he was too busy talking to his co-workers and most interested in laying low. Just there to collect a pay check

Pretty much everything you expect in your average gym will be here. Sometimes equipment doesn't work, but they seem to get fixed eventually. Employees are nice and the place for the most part is clean. They have about 8-10 different tv channels playing at any given time, just bring headphones to tune in. There are lockers, changing rooms, showers and bathrooms located on the lower level.

New here. I wasn't sure after visiting as a guest with a friend. However that was an late evening visit. I went again at noon. Much better. COVID 19 protocols in place. Machines spaced. I joined. Strength training machines r easy to use, clean bathroom and locker room. I only wished they had a rule for folks who just hangout on the machines on their phones. There is only one leg press.

They have basic things, usually not too busy weekdays. My only complaint is that there are constantly females In the males locker room... Sometimes they don't even put up a sign they'll just walk in and start doing things. And this is when they have male workers on staff too. Id like to see the reaction of males constantly in the females locker room... Otherwise it's a good location.

Gym is ok. Equipment is always broken can guarantee there isn't a day you can go in there and everything is working. The staff are great though friendly and helpful. Gym just needs a lot of repairs or better equipment. Water fountain barely comes out on the first floor it's been like that for 3 years. Shift change bathroom and paper towel disappear. think that's enough.

The gym is clean and the staff were pleasant. I love seeing all the teenagers in their and I am glad PF is offering them the summer access for free. The location is conveniently close when I take the metro but parking is a nightmare, especially on alternate side of the street parking days but its Jamaica Ave so now way around that. Other than that, keep up the great work guys!

The gym is good, it should have more equipment options. The staff does a great job in keeping it clean. The parking is always a problem if going in the evening you will need to pay for parking. There is a parking lot connected to the gym but it's not associated with the gym, which would be ideal if you are working out and not having to worry about feeding the meter every hour.

As far as cleanliness and setup. It seems like a great gym. However there aren't enough small weight dumbbells, Nor are there really enough large lockers. They have enough space to accommodate more provisions for patrons. I come from the Van wyck PF and they have wayyyy more dumbbells and lockers with alot less space. Routine maintenance on machines could also be better.

Racist. Some staffs are really rude. Most of the time paper towels & hand sanitizers are empty. If you ask to refill, they become rude & complain against you. They will take action against you without investigating. The lady was calling me "Mohammad Mohammad" (even my name is NOT Mohammad) in such an insulting way that to be a Muslim, black & Asian is a big crime.

It was my first time back after the COVID pandemic. It wasn't crowded, social distancing was asked of everyone with signs placed on equipment. People respected other people's space, if they could. Once the gym reached its max, no more people were allowed inside. Two people come out, two people go in. Planet Fitness was doing their part, too keep people safe. :-)

I was asked not to work out with my ACG Nikeboots 20 minutes into my workout on the treadmill. I requested to the manager for 10 more minutes he said no . Then said he was cancelling my membership. Meanwhile there's ppl scream and yell at clients. Trainers that training groups of ppl at one time and dangerous conditions of ppl throwing weights 7 feet in the air.

Coming from a gym like Bell sports plaza to planet fitness was a big change. For one the staff is a bit young at planet fitness and for some reason they feel the need to dust the machine as I'm using it. Parking is horrible but I live close to that's a plus. Overall it's a ok gym could be better with mature staff, Dumbbells over 60lbs and more free weights.

I have the multi location membership. This happens to be my favorite location. Facility is clean, staff is friendly and curtious, but my biggest concern is the water temp in the showers. This is the only facility that I have visited that has a true hot temp setting. I am forever greatful that the hot water works here, and that all the machines work.

The regional Manager (Jennifer) of this PF and the other one in Metropolitan always give me a hard time when she sees me in either location. I'm a black card member and Jennifer gives me a hard time and tells staff not to help me when I need to use Black card spa.. Been looking for customer service number and I can't find anyone.

I like the gym because of it location but as for inside it need to be sanitized better I should smell MUSTY/SWEAT people once I walk in the woman locker should not be smell so fishy the AC should be up a little higher to kill all those smell but other then those problems the gym is not a bad place the worker are nice and friendly

I've only been at the Jamaica location for two consecutive nights. The sign up process was fast and easy, they have good customer service, the equipment are clean and functioning, lots of entertainment, good music and all around calm and respectful vibes from the customers. I'm glad to be a member of the judgment free zone gym.

Very clean and the staff is friendly and helpful. There are plenty of machines for everyone to workout, this is a spacious location with room to stretch and do your own thing. You can listen to your own music while working out or watch some of your favorite shows on the many monitors they have. Very happy with my membership.

Was told I can cancel by sending email to manager which I did. cancellation wasn’t processed and I got charged again. Called a month later and now being told that I have to come in person. Horrible service, making it difficult to cancel a membership and manager is always busy to actually assist. No where else to complain.

The neighborhood is terrible. Way too many people at the same branch makes it hard to workout in peace. Cancelled my membership after 4-5 days because of harassment. People at the front desk are very lazy and don't value your time. I shouldn't have trusted other 5 star reviews on here. Never going back to this place.

This is a decent gym overall however it needs more weights and new machines. It definitely needs an update. To many cardio machines not being used and taking up space when more free weights could be included. In the current fitness culture people are more into weight lifting. This gym need to keep up with the times.

The only way that I would give this place 5 stars are if ALL the equipment are functioning and if the weights were all together in one place. Everything else is amazing, but I would really appreciate if the equipment was up to par, especially since I pay monthly, with additional maintenance fees every so often.

Thank God, for the planet. Fitness exist, thanks to you l have greatly improved my health and my moments of the body, I had many difficulties on my right side of the body, because it gave me a stroke, thanks to you I have recovered 90 percent of my movements, you are part of my story, thank you very much.

This location on Jamaica ave is too darn Hot in here. All you smell is sweat due to improper ventilation. Besides these issues it would be a great experience. Also the women locker room/ bathroom is not well lit in the toilet area. Lockers are old and dirty. 2 stars because equipment is good to workout.

Go here every weekday. Very clean, nice spacing between machines. A lot of machines to use and multiples of the same ones. If people are using the machine you would want to use, just look around the gym, there’s another machine that does the same thing but looks different. Gets crowded in the afternoon.

Great gym, great staff. The men’s shower room is dirty tho. How often do the employees clean? I’ve noticed that the female janitor did a much better job than the male janitor but this wasn’t recent so staff might’ve changed. What hours does the men’s shower room get cleaned and for how long?

Horrible service the manager Tranelle is not knowledgeable in what she is doing a staff member had to step in to give me the proper information. This location is very unorganized. Im taking my business elese where. Get rid of tranelle and get a manager who knows exactly what they are doing.

Not the type of gym environment I like or love. I enjoy less aggressive stares from my fellow gym goers. And the staff is rude, handling customers before me that just walked in. Something needs to change here because I love planet fitness but not this location unfortunately. Also, it smells

Staff don't know what to do some time they need voided check sign up next day need debit card, today $10 a month tomorrow price changed to $15 month. And u have to be stuck with us for 12 month. No place to park car took 10 min to find a parking at 6 am. Good luck going to that gym.

clean gym. Need more WORKING EQUIPMENT. Its very frustrating to clean a machine to begin your workout only to find its not working. If you cannot take the broken machines OFF the floor, at least put a SIGN that the machine is broken. Simple fix. Not asking for a lot. THANK YOU

Go here and then another gym, the environment, people, lack of proper equipment, lunk alarm?? This is a gym for people who are not serious. Coming from someone whos went here 3 years before switching to a blink, do not sign up for Planet fitness, especially this location.

No one racks the weights. The employees don't clean up. The paper towel dispenser are consistently empty, every single day, the lockers don't get checked at night they stay locked up for weeks at a time. Huge space, nice new machines, poorly managed and maintained.

I've been coming here since a year after they began. Staff does not clean up like they used to. Esp. The bathrooms. Machines are not replaced or fixed for months on end when they're damaged although clearly showing the damage. Will have to find another place..

First of, the gym is so big and its super clean! Staffs are friendly as well. The best part is, they are equipped with machines so you don't have to wait that much for a machine to be free..also its very spacious so you can Easily work out at your own space.

If you're starting your fitness journey then this is the place for you. It has the basic equipment for getting started. This environment is not intimidating to beginners. However, when you advance in your journey, you will need to upgrade to another gym.

Gym is awesome do not get me wrong but one major problem!!! No parking. So most people would wait till seven so they can park for free and at seven gym is packed. Best time before 12 so you can work out with a trainer and after 11 most people are gone.

It was a great space. Huge, all of the machines I like to use and I went early (7 a.m.) to avoid a crowd. It was pretty light for the amount of time I spent there which was about an hour. Tons of cardio machines and everything else I like they had.

A very nice rat by the name of pappu rat works here. He is offered free cheese but even then he doesn’t work out. He is very mischievous and doesn’t seen to understand basic English. Please exterminate this fool. He also goes by the name, naimul.

Great place to work out. Great natural light upstairs and tons of equipment. I had a billing issue once that took a while to reconcile. It's still a great place to work out and an excellent value for the money. They give free bagels and pizza!

I went around 8pm and the staff was fairly rude. I also feel the poor lighting and the lack of space doesn't make it a very enjoyable workout experience compare to the other PF I have been too. Maybe if the equipment is updated it might help

Had to cancel my membership due to the new mandate to keep your mask on while working out. I tried this for all of 5 minutes and almost fainted. This type of practice will not last long and the gym continue to have a flourishing business.

Lost a star for general upkeep of facility (Paper towel dispenser, bathrooms always malfunctioning, no toilet paper, etc.). Also for change in schedule, limiting available hours per day, resulting in a crowded gym during the afternoons.

Great fitness center and the staff is amazing and very helpful above and beyond. This PF has the best Personal Trainer, that aligns your goals to hit them with powerful routines. This place started my transformation and will continue.

I am very comfortable working out at planet fitness,and the fact that it's 24hrs certain days,makes it ideal for me .It is spacious,not crowded and conveniently located near my house.The staff are courteous and understanding as well.

I'm known as the guy wit da scooter & sweet headphones at the 168-40 Jamaica Ave location: the staff, management and members are awesome we r fam. Lovelace & I gonna put this place on da map. Flock 2 workout wit us. Hehehe

This is simply the BEST GYM in New York. I have severe social anxiety but when I come to Planet Fitness I feel welcomed and comfortable. The Staff is Incredibly Professional. Some of the sweetest people! Much Love~Byron.

Always great. I love the comfort, the cleanliness and the great customer service. The air quality is pure. They have the latest quality machines and they are cleaned on a frequent basis. Planet Firness is my place.

I am in the gym usually around 4am so it's definitely not crowded but it's the same group of people so we are friendly. The facility is very clean including the locker rooms and the machines are well maintained.

Look Honestly ive been going to this gym for a while and i got 3 of my cards stolen and some broke my lock please buy good locks because this is crazy and apparently its coming too looks after your stuff …

Went there as a guest. There are more machines and newer ones compared to blink Jamaica. Monthly cost is more than blink Jamaica but it looks like it might be worth it due to exercise equipment availability.

I joined the gym a bit over a year ago and the staff & trainers have been stupendous. There's plenty of equipment to suit all your needs. And tunes are always rocking! ‍♂️ #squaddddddd …

Planet fitness quality varies with location. The one at 169 Jamaica Ave is a decent one. Not too crowded. You can use the machines with little to no wait time. It's fairly clean. The bathrooms are OK.

I have been to a few gyms in my time but I have found none cleaner than this one. Maybe because I go off peak but the staff can be seen constantly cleaning. I am very happy with my first week at PF.

This Gym was very average as equipment is never organized and equipment are not sanitized by other members. This gym is also very overcrowded and busy, I would say that it is not worth the price.

Great corporation that respects its citizens and represents their brand picture! Great innovation and Workout equipment. Who’s ready to get sweatEEE lmao ok I’ll stop I’m just in a great mood now

Its actually dollar general I went to.Pretty good though can't complain other than the long lines it only 2 cashiers at this place. So there's no self checkout either so just a head up you know.

The gym is overall very spacious and clean. Missing a lot of dumbbells and free weight that I’ve seen at other planet fitness’s. But I would definitely recommend using this gym to work out.

For the love of God please fix the shaky treadmills!! Half of the treadmills are either unavailable or is extremely shaky. Please fix this on going issue. It been happening for months.

It’s a nice gym. Friendly environment. And clean equipment. Good machines. Yes, sometimes it is crowded because of its friendly environment and low monthly fee. Highly recommended.

No longer 24 hours. Not everyone wants to work out with a crowd of high schoolers. There are way too many cardio machines and not enough free weights for these new hours.

I just started working out again since the pandemic started. I was a little nervous about returning to the gym, but the place is clean and spacious. The staff is polite.

I am mad that they changed the time. The reason why I signed up was because they are the only gym that was 24 hours. I am thinking about canceling my membership