I’ve been a member of this club for over 3 years. I have worked out at this location hundreds of times, usually going 4-5 times per week. This club has always had issues but it has tremendously declined in the last year. Paper towel dispensers are constantly empty or broken. It is not unusual for me to have to visit 2-3 paper towel dispensers before finding one that works. Equipment is frequently broken and will remain broken for days or weeks at a time. There has been a clip for handle attachments missing on the universal machines for literally MONTHS and not a thing has been done about it. It is obvious to anyone who spends five minutes in this gym that it is not properly cared for. The only reason I come here is because it’s in a convenient location. The free weight area is far too small for the amount of patrons who want to use this space. No one racks their weights and if they do they are never in the correct spot. If you look at the ceiling and/or the air vents you will be appalled by the amount of dust and debris clinging to them. There’s an inch a standing dust on every air vent. The floors are filthy, as well. The cherry on top, is that I was filmed by a male patron while I was working out at this location. He was approached by another man who saw him doing it and he promptly ran out. I reported it to the front desk. They didn’t seem to care much, wrote down my name and number and said a manager would contact me. I was never contacted. I would be extremely skeptical of any reviews you see for this location that are over 3 stars. Anyone who frequents this gym can tell you it’s absolutely not deserving of more than 3 stars, and 3 would be generous. If you can, go somewhere else.

had to update my review. Well here we go this place is a hazard to your health. First of all there are buckets everywhere because the roof leaks and no caution signs. Many of the machines are broken and can cause you to hurt yourself. Bikes are wobbly and missing the straps to secure your feet. Many of the machines will drop additional weights in the middle of your sets because the piece that holds them secure is loose or missing. If that is not enough for you during the pandemic and still happening now half of the cleaning stations are empty. Meaning no paper towels. They do not enforce members cleaning after themselves and the ones that do are often unable to because there are not supplies to do so. The saddest thing is that the staff are so sweet and do the best they can but they often have only one person working at a time which means they have to stay in front and cant take care of any of the issues mentioned. I have no idea who Planet fitness corporation lets this club continue to ruin their name. I have been a planet fitness member for 10 years and go to different locations all over the country. This location is by far the dirtiest and in worse shape. Before someone responds to my post I always let staff know about these things early morning and the answer is always 1 manager not here or only one person there cant leave the desk. Calling the number that is provided does nothing as it always goes to voicemail and no one ever calls back. They are well aware of all these issues. Update: see planet fitness response. You may have thought they were going to take it seriously but no

I only come here for the convenience. A short walk from my house. Unfortunately this gym has had a tremendous downfall. There's a new manager every month, clearly there's some serious issue going on with staffing. I've been coming for years and it was great, however after the gyms trainer I believe his name is Keith left the facility, the gym has just been unkept and untidy and dangerous. When using the smith machine, weights are no where to be found, later on I end up seeing them scattered around the entire gym. Machines will be out of services for WEEKS. Some machines are not working properly and are a danger but staff members who are most likely unfamiliar with the way machines should work properly don't notice. A few months ago there were bolts that fell off the smith machine, I told staff and no action was taken for almost an hour. I'd be pretty concerned as a manager if bolts were flying out of a machine in which 25-300 pounds are being lifted above ones head. Just a few of MANY things that are improperly handled. It's in a great location so it'll always thrive, it's just unfortunate no one is properly taking care of the gym.

The front desk Dark skin lady with glasses and a wig on was so mean to my girlfriend and I. She had an attitude for no reason. My boyfriend said that I'm his guest and she got an attitude saying that we had to download the app as a guest and my boyfriend said we never had to do that at any other the planet fitness gyms because her my name and picture is in the system and she said well we have to download the app and my girlfriend have the app on her phone, she said that my girlfriend couldn't used her phone to download the app and I would have to download the app instead like how are you going to tell us what we can and can't do with our phones and the two dark skin guys was just looking at the girl giving us attitude for no reason so I wouldn't recommend this location at all. We didn't do anything to this lady we walked in and then she had an attitude with us first no reason which is very bad for your business/ company being introduced with an attitude. That's very unprofessional and will not return to this location.

Excellent place for workout. Weight lifting equipments are very enjoyable to boasting your muscle mass. Running exercises like treadmills are in good shape so as the biking to burn calories as much as you needed. Very clean atmosphere with the accommodation of available sanitations. Body enhancement and tanning rooms are also very useful. Weight lifting dumbbells or barbells are also in good term to use. Exceptional view from east side to see parking garage and subway and from west side panoramic view of Jamaica Avenue. Highly recommended for gym exercise: cardio burning calories, muscle mass enhancement.

The first time back in a gym... put it off for so long, but I was super comfortable once there. There was no shortage of machines. Two! 2 floors! As I was on the treadmill, I could see constant sanitation by staff and members. And best of all is the staff all so friendly, looking forward to working with CJ on my next visit. He took time to explain and tweak some things to help me get more comfortable with the environment and my own technique. I am yet to take advantage of the spa benefits that go with my membership, but ... soon come!

This location has been declining slowly over the years. However, it seems to be declining rapidly as of lately. Weights are scattered all over the gym. While that is mainly the patrons' fault, I rarely see any staff around. Tissue dispensers are almost always empty, and there are barely sanitizers at the stations. There's new staff every week and while that's fantastic. It seems as though the upper management is more concerned about a fast turnover rate rather than public health.

The gym itself isn't bad. During peak hours, it's impossible to get a good workout. You have to go during off peak hours and still be patient with people falling asleep on machines. The location is tough to get to if you're driving. Parking is atrocious... Edit: I dropped it down to 3 stars because I mentioned the people and that's what the planet fitness rep focused on. No its the space. If the space was utilized better the gym would be better.

Mostly comparing this to my experience at other planet fitnesses in NYC and similar price point gyms. Clean, well equipped and well maintained. Good arrangement and spacing of equipment over all. Dumbbells are of good quality and quantity. Minor issue of lack of weight plates among plate machines and only apparent water fountains are not on the main floor (3rd). One of the better Planet Fitnesses I've been to and good value for no frills gym.

This gym is a scam. You pay 30 bucks a month for the unlimited card which means all of the amenities, right? The massage beds are empty, and the employees don’t let you use them for more than 5 minutes. The hydro massage beds break a few times a week and all they say is “better luck next time.” The dumbbells are missing and scattered around the gym. The workers couldn’t care less and their only excuse is “sorry man.” Steer clear.

Honestly they picked the right location for this gym, sadly however its been open for 2-3 months and already the water fountains have been broken for 3-4 weeks, prettty convenient that members are forced to buy water when LEGALLY a gym is mandated to have access to water for the members. Place is usually clean but they are stingy with the air conditioning. Bring your own supplies, wipes dumbbells and especially WATER

Went as a guest of a black card member to tour around and decide if I wanted to become a member. Staff were very aggressive about their equipment use and member massage chair use. No one offered me a tour or offered to break down their available plans, but hounded me to take a profile photo ….as a guest. Gym was clean and machine varieties great but because of the staff members I won’t be joining.

When my husband and I scanned our cards the guy in the front desk made me scan it again which is fine because it happens sometimes but he made me scan it 5 times and on top of that he gave me and my husband a huge attitude and told us we can leave. He was disgusting and rude and when we went back to ask for his name they refused to give us his name so i can file a complaint to planet fitness.

This Planet Fitness location is the cleanest and most well managed location I’ve ever been to. Machines do break because of improper use but they seem to be fixed in a timely manner. Gym is not overly packed except for peak hours. I frequently see the staff doing a deep clean and even cleaning under machines often. Highly recommend this gym and shout to the friendly staff.

I am black membership, when I sign up for black membership, they said I can use massage bed and chair as much as I want, that’s why I was sign up , every time I check in , the reception all most all ways have bad attitude and no manners, they always have different excuses to why I can’t use bed or chair as they promised me before. Very disappointed!

I’ve been coming here for a few years and things are just getting worse. The machines are always broken and there’s dust everywhere. Like you can literally see the big amount of dust in every machine. I just come here because it’s close to where I live but seriously considering switching to another gym. And those five stars reviews??? Lies

The regional Manager (Jennifer) of this PF and the other one on 168 in Jamaica always give me a hard time when she sees me in either location. I'm a black card member and Jennifer gives me a hard time and tell staff not to help me when I need to use Black card spa.. Been looking for customer service number and I can't find anyone.

months now this machine does not work. Several clients have reported it and this gym does not improve its equipment, the area of scarce weights lost almost and some pounds are not there. I only attend because it is still a street from my house. but I'm already thinking of leaving and not paying the black card anymore.

Lots of workout stations and treadmills for cardio. Locker area is small and bathroom and showers all cramp in there. Looks clean. Members seem quiet. No staff seen above main floor. Little to no background music or tvs in gym area. Area is so so and parking can be a bit of a walk. For $10 / mo. Can't beat it.

Sherrod and Regina mastered customer service very nice the location is perfect in terms of parking, the condition of the facility is spectacular... Whenever I'm in NY and need storage I always come here... I'd recommend anyone to stop by if they ever need storage... They'll help you out the best way possible.

Great gym, great staff. The men’s shower room is dirty tho. How often do the employees clean? I’ve noticed that the female janitor did a much better job than the male janitor but this wasn’t recent so staff might’ve changed. What hours does the men’s shower room get cleaned and for how long?

Good gym terrible environment had 40 dollars taken from my wallet in a locker with a lock on it also bag was moved to a different locker. Management and staff knows this occurs on a daily basis but doesn’t let people know about the problem and does not do anything to help security.

Bathrooms need to renovated. The mirrors are cracked the floor tiles are cracked the toilets don’t work. The machines are out of service the front desk are hiding on there phones. Gym needs to be cleaned. There is no tissue or paper towels in the bathrooms. Please do something

As I was working out I noticed a young lady cleaning the machines. Her name is Lauren. I normally don’t write reviews but This time I will make an exception. She impressment by the way she was Cleaning all the machines very detailed. Thank you Lauren. Keep up the good work

My first time at this location. Front desk staff was courteous and professional. Facility is large and social distanced well. Tempature was perfect. Music was good and volume was proper. Variety of equipment. Staff was cleaning while I was exercising (that's a positive)

Good gym. Crowd isn't bad and can get a good workout within a hr or 2. 95% of the time members clean the equipment before or after use but the employees are always around cleaning and refilling the cleaning stations. Parking close to the gym is a hit or miss.

These bicycle in gym been broken since I joined the gym. There is 7 of them and only 2 are working. Same with treadmills there is bunch of them but half of them not working properly. Some are under maintenance. I guess I will have to find different gym.

Great place but parking is terrible. The staff is courteous and attentive. The place is cleaned but the location for parking is one of the worst planet fitness I have ever visted....but for the parking it's a great gym and so I'm only giving it 4 stars.

Black card “spa” experience is a joke. Unstaffed and nowhere near worth paying extra for. In fact last time I was there the massage chairs were taken by individuals who were just sitting in them playing video games on their phones. Won’t be back.

Entire gym is filled with cardio machines. No free bar and only 4 smith machines. So one smith machine takes like 40mins to clear. Literally remove one entire row of cardio and add free weights or smith machines, it will be a way better gym.

Misleading to the public! They have all this wrong information advertising to the public and when I went there to sign up for $1 down .. $10 monthly they told me that the promo has passed .. my friend also referred me and is to get a month

I went to sign up at the location 168–40 Since I signed up I have not experienced nothing but horrible customer service no one was able to show me around the gym no one explained the payments of monthly and annual nor late fees. If I was

Two stars because you guys have an awesome male staff, the ladies not so much. But what exactly is going on at this location? Been coming here for years now, and it's just gotten worse. It's so nasty. I'm tired of staring at dust, dirt,

It’s all most been 3months I am working out in this gym everything is perfect but only thing is disappointed me that some racist people when we were working out today morning 7.30 at 2nd floor and one black Ledy keep starting at us and

This gym worst gym , smell bad , bikes do not works . People use exercise machine like they are at home , taking long time to use , should have 10 min limit while so crowded. Machine need to changed , & place need to be cleaned

You’re better off going literally anywhere else. It’s dirty, half the equipment is broken and there’s too many people for what little they have to offer. For what they charge at the very least should be able to maintain it.

This is the most uncomfortable and dirty planet fitness.i have ever visited. You have to go a bunch of flight of stairs. The floors are dirty and it looks like nobody takes care of it . Enjoy the pictures from this review.

I left my stuff in the locker and locked it and I come back to it broken into, the lock was cut off and I see they went through my bag and stole my money. Do not trust the lockers or people in the gym.

Bathroom floor tiles are cracking, never paper towels in the restrooms the toilets don’t flush properly. Never soap at the sinks. The staffs don’t do a great job. No greeters. And now they close early.

The machines are not working Short staff They use brown paper and it's not automatic, everyone is touching the bottle to spray the sanitizer and there is no scent of sanitizer. Don't go there go blink!

Without 24 hours, I'll have to cancel my membership. 12-4am was my sweet spot, and night time was the only time I could work out. Will be back when/if it ever returns to 24. Until then, good luck

These treadmills are useless. You can be running and all of the sudden it stops. I almost fell several times but no matter what machine you used they don't work properly. This gym is useless

Been going here for past few years. It's getting better. However, wish they had the machines that count your reps. But they have variety of machines and Great space to workout

The gym is unkept, the locker room is barely usable and all the lockers are clipped so you can't use a lock. The machines are always in maintenance and it's packed in there

The lady name in the front Tessau was disrespectful. She has rude and I don’t know how she got a job in planet if she doesn’t know how to treat with the customer

The working hours are good but when its crowded there is no tissue , no token for massage chairs and dirty restrooms! They need to work on their maintenance

This gym is my son and I hangout spot. We love the atmosphere and equipment not for getting the amazing employees and customers as well.

Very clean and modern equipment. If you use free weights, you need to plan to wait. Not enough free weights for the amount of people

So we can bring kids to the gym? Currently looking at a 3 year old in the gym. What the hell is happening planet fitness...

Even though i have a membership for many years this location wanted to charge me 5 dollar !! ‍♂️ …