Second time i’ve gone to purchase in this store and walked out due to staff being so rude. It’s the same girl that’s done it to me twice now. I was the only person in the shop and asked for a size in two pairs of shoes. I tried them on and was going to buy them but when I asked a question the girl didn’t even lift here head up to look at me when she responded so I left the store and bought online.

Lily (I think that was her name) the dark haired, larger girl working in this store on the 9th December was so beyond rude, the only reason I didn’t purchase a pair of shoes on that day was because she was so unhelpful and unfriendly. She never even looked up half the time at the counter when talking to me. Most of the reviews say the same, time to do something about this Novo Carindale!

Went to buy some shoes, very rude staff member. Proceeded to throw the box on the counter roll her eyes, sigh and just not very friendly at all!. We called to complain to the manager, she blamed myself for her mistake. The phone call consisted with her swearing and yelling, Ending in her hanging up. This is why people shop online. 20th of June.

Staff are so rude! First time I came in to buy shoes I left without purchasing due to the unwelcoming, unhelpful rude staff, I ended up going back thinking of could have been a one off but it wasn't. I just don't understand why you would work/own a shoe shop if you can't interact positively with your customers.

Great energy in the store!! There was only one young girl in the store however she was super nice and great to talk to! She helped me pick out some shoes for a wedding and she was very bubbly to everyone. I forgot to ask her name but I remember she had long brown hair. Thanks for the help!

Love the shoes and shop there all the time but there is one staff member which is the same girl everytime who is constantly rude and throws boxes of shoes on the floor when you ask politely and doesn't speak to you unless you are buying

Went in the shop tonight and there was only one girl on and I didn’t get her name but wow she was amazing. She was super helpful and polite. She handled the busy store like a pro. Thanks again

Shoes are great, staff on the other hand are rude and unhelpful. Rang the manager and she didn't seem to worried the behavior of her staff. unprofessional.

Novo has amazing shoes but the staff really let it down, particurally in this store. Always rude.

Range of shoes for all different occasions. Staff was helpful.

Very helpful staff can always get what I'm looking for.

One of the staff is rude and very unfriendly.

Bad quality I will never buy again …

Nice shoes …