Not a great experience at all. I had ordered a click and collect from the City store, for the convenience of this option. When I arrived they could not find my order in the system. They asked if I had recieved an email confirmation that they were ready to collect I said no but It said they were in store. After 40 mins of waiting whilst the assistant called several managers and after I had provided email confirmation, money out of my bank and afterpay confirmation she said I still couldn't take the shoes unless I paid for them AGAIN. Another $400 to take the shoes and Head Office would then have to call me to refund me on Monday. On Monday I never received a call from anyone to apologies just the refund email. NOT GOOD ENOUGH for Jo Mercer and the price you charge for shoes.

I loved Jo Mercer shoes and boots. Sadly they did not love me back. Three very lightly worn pairs of boots (they all still look like new) all developed the same issue where the toe cap, rather than being covered by the lining, is on the outside, against your foot, allowing the edge of the cap to roll down, creating a very uncomfortable ridge right on the instep. When I realised I only had the issue with Jo Mercer boots, I contacted customer service. What a waste of time...what the cobbler called a manufacturing fault was simply ‘normal wear and tear’ according to them. So apparently Jo Mercer think it is OK that their boots fail after 10-20 wears. I will take my boot love to Franky4 from now on. Their boots are comfortable, stylish AND built to last.

Some of the worst customer service experience I have ever encountered. The sales assistant was incredibly rude to me when I was just wanting to try on a pair of shoes. She spoke to me very condescendingly when I told her I was a sales assistant at a different store. I returned the pair I bought the next day because I was still so disappointed with the service I received. Even worse to know that this is the flagship store and should give the best experience, but by far the worst Jo Mercer store I've ever been to. I do not recommend.

The sales assistant named June at the Queen Street branch is a rude and arrogant person. I visited the store last week and the way she interacts with both customers and staff members is shocking. What a shame. I do love the range of shoes. Jo Mercer used to be my favorite shoe brand.. I just cannot believe they are employing someone with such a bad presentation and poor customer service. She doesn't represent the brand at all, she should work at the convenience store down the road! I will never shop there again !

Bad Experience, I happened to buy a pr of flats from Adelaide and I wanted to change it for a black, in Gold Coast, took it back, I changed my mind and wanted my same shoes back, Jo Mercer said I have to pay a higher price to get it back, what policy is this. Jo Mercer should do better, not happy I just wanted my pr of shoes which I brought, work on your return policy pl Customer care could not do anything, really Bad

Awesome customer service from Erin, she had some great recommendations. I went in specifically for a pair of shoes for an upcoming wedding, and left with the pair I’d seen online, as well as a pair or casual leather sneakers and two pairs of shoes for work. The product range on offer was perfect for what I was looking for, and the 70% off the second pair for members made the investment in ‘me’ worthwhile.

Did not even get 2 steps in the door when the rude sales assistant yelled at me from across the store to pull my mask up correctly.... had she given me a moment to adjust it over my nose I would of proceeded to buy the 2 pairs of shoes I was after... I immediately left the store as she bellowed again thank you... I decided to purchase shoes from another brand!!! ... very bad customer service!!!!

Great customer service and shoes!! They provide some good and helpful comments regarding what you are after! June and Tracy are extremely intelligent with their approach and products! Definitely buying there again!

Really impressed with the customer service. I had a fault with a pair of shoes and they were replaced. I have always purchased shoes from Jo Mercer and will continue to. Great shoes and great customer service!!!

Was served by Demi today and she was fantastic. Friendly, helpful, and she made a product recommendation that I loved. Great at her job without being pushy at all. Wonderful service :)

Poor customer service. Never had issue before. But today received worst attitude from the lady who i think Latino. She didnt want to serve me i think hahaha never going back there

Just bought a pair of beautiful ankle boots, love it!!! Very comfy!!! Those ladies who served me they are amazing, very helpful. Definitely will shop again in this shop ❤️

Great shopping experience, Lindsay helped me choose a great present for my mum for xmas and they had some really good deals.

Shopping for my partner. She loves the brand, the quality and the fit of these shoes. Staff are always helpful.

Really loved my experience with sales assistant June, who was very helpful and had a positive attitude!

Lovely and helpful staff! Went above and beyond to help me secure a new set of shoes for my birthday.

June is a horrible sales assistant. The way she speaks to customers is unacceptable !

Various bag and shoes are provided particularly for women firendly to your budget...

Really cool pop up store. Great leather work and cool steampunk gear!

Very rude arrogant staff (15/01/22). These people should be fired.

Nice store and they have a bug variety of shoes

Top shop, great service and great products

L don't no l just walk through there okay

I did not go there

Overpriced store

Good place

Wonderful

Beautiful