Hi, I am not normally a complainer but after the wash just had today , I feel the need to seek some improvement. We just took our car to the Manly Hoppy's as we have done a few times. Something has certainly gone wrong since our last wash here. Firstly, we noticed the car beforehand had the Ultimate Wash and a broken hose spray continued to spray water on the car even after it was dried. We mentioned to the on-site staff who acted as if it was not known even through he had walked through it to put shine on the tyres. Seemed odd to wash and dry a car to have it sprayed before you left. 2nd - we got home to our address 2 kms away and the sides of the car had a black grime all over it. My wife wiped it with a clean car polishing rag (photo attached). Rag was very dirty with a black soot like material but did wipe off easily. 3rd - we also drove out to water being sprayed over our supposed clean and dry car. Just a thought but the cleaning bay had plenty of dirt, leaves and rubbish inside either side of where the car is washed. Maybe some of the dirt and rubbish is blown up onto the car by the blowers. 4th - just a small thing but the staff member watched us pay to vacuum our car and then move forward to have it washed, and still did not mention that vacuuming is supposedly free for wash customers. Another customer mentioned to us after we left. 5th - as per the photo attached, the tyre shine had no effect at all leaving the tyres dull looking. 6th - minor but both sides of the front car doors had polish (?) like streaks running down starting from the windscreen. It seemed that the blowers had dried the polish in streaks. I have now rewashed the car, 2 hours after your wash. Please consider some rectification action. I am requesting a refund as we have no confidence that we would get a better result on a return service. Well 5 months has passed since my review and not even an acknowledgement. Say no more. Cheers

Very disappointed. I bring a number of cars through the automatch carwash regularly as we have a number of work vehicles as well as private cars. A new touch free automatic car wash has just been installed, which is great. Unfortunately, it has left residual product streeks all over my car. I was expecting to get it rewashed complementary when taking it back the next day without any issues. Instead I got an antsey employee who stated it was not from their car wash but a previous polish. I explained that it has not been detailed or polished for over six months, and this is the only place it comes to for it's fornightly wash, to which he insisted it could not of come from their carwash and was not prepared to try and resolve the problem. For the sake of allowing it to go through the car wash again would have cost nothing and maintained a lot of business.

I laughed while reading so many negative reviews and complaints from others about this place. Hoppy is known to be dodgy (whichever location within Brisbane as far as I know, and have experienced at one outlet). It is owned by a cowboy ex sportsman who is arrogant and pathetic when you ever make any slightly negative comments, not to mention if you complain whether you private message him or do it openly on social media. You can see his poor attitude simply by reading his replies to some of the reviews here on Google Maps. When you go there during the day when it is staffed, they try the hardest to upsell you a package of multiple washes (and pull their face in the most obvious way to upset you when you decline). Avoid Hoppy at all costs!

Been to this car wash many times with no incident and it seemed just fine. Attended last sunday night washed car and had to extend time another 3 minutes which is no problem. extended another 3 mins and just needed to rinse car off to finish when equipment malfunctioned and the rinse was spraying detergent simultaneously. couldnt rinse and then had to spend another $5.20 rinseing the car in a adjacent bay.Notified management about this and expected them to refund my $5.20 or give me a complimentary car wash.They plain refused to any reimbursement whatsoever even after submitting a video to them.Not good business people.Wont be returning and i was a regular

I've only ever used the self-serve car wash faculties and my overall experiences with the Manly West location has been generally good. Reasonably priced for what it can offer. The self-serve car wash bays appear to be 24hr access. Last time I went, 11.30pm at night, the car wash bays presented in a neat and clean fashion. Lighting is plentiful and gives you enough exposure to see all the good & bad things Water pressure from the car wash bays was pretty effective & got the job done. Payment to use the different wash options can be paid by gold coins or more conveniently, EFTPOS card.

Tom my car through the automatic car wash. Came out and my car was still dirty. When I emailed to complain I was faced with aggression and they said my car didn't even go through the car wash. When I responded with my receipt they said that they declined a refund because the 1 photo I sent that area needs agitation to get clean. I disputed again staying that was the worst of my dirty car that should have been cleaned they said well you don't have any evidence. They were rude and aggressive. Wouldn't touch this place again.

Went to this car wash Sun 26th Nov. Paid for a wash in one bay only to find foam brush not working. Moved to another bay same result. Returned Mon 27th to advise attendant. Stated he was unable to approve credit to receive the wash I had paid for. I was told I had to email head office. I did this but after a week no response. What a joke. Customer service is non existent. Good business model I guess - take your money but provide no service. Congrats you have lost a customer for life. Recommend people go elsewhere.

Do not trust Hoppy's to take responsibility for any damage caused my malfunctioning equipment. Edit: I suggest you speak to Brian, I tried to sort this outside of google but he refused to even entertain the idea of an intermittent fault. I've been an aircraft technician in our defence force for the past 13 years so suggesting that a car wash drenched in water and chemicals every day is immune to intermittent faults is a joke. These reviews are fair and completely avoidable if your company acted in good faith.

The guy that was working here 2 years ago was extremely aggressive and almost tried to fight me when I made a complaint about the automatic payment. It made me so mad that im still upset by this experience 2 years later. What makes it worse is that hoppies head office knew about his appalling conduct for years and did nothing about it hence the 2.7 star review and the countless bad reviews about this particular manager. I will never forget your tyranny!!!

Car wasn't noticably cleaner after paying $18 for a wash in the automated bay. When I contacted the business about the outcome, the company sent me a screenshot of an article about "the case against" automated car washes, told me that I got what I paid for, that it may be prudent to use the self serve bays to actually clean the vehicle, request for a refund was denied and that no further correspondance would be entered into.

Very poorly signed entrance, GPS can only get you so far when the premises signs are faded beyond reading. (1 star down for this, make your business easier to find!) Auto wash was not the greatest but was convenient, probably would be a lot better using the hand wash bays for a better clean but in a rush. The hand wash bays looked well maintained and quite popular.

Did a great job cleaning our friends car that we borrowed. However the next level service, was Mason from Hoppys messaging us to say we had left a backpack at their place by the vacuums. We were heading to the airport and had lots of valuables in our bag … thank you so much for your honesty and integrity this is outstanding service and we are so grateful ❤️❤️

They close off the better automatic bay after office hours, so you pay the same for a worse clean. The credit card surcharge is also not 30 cents as displayed on that side, it’s 50. Yet if you manage to get to the newer, better bay on the left it’s cheaper. Stop closing off the left bay and stop over charging people for a worse job.

Been taking my 3 car here for a wash but now will be avoiding the place, if you have any issue No one will help, came on Sunday for self automated wash but the machine didn’t work, so came back the next day to try sort it out and spoke to a staff member (big guy with a beard) completely unhelpful and arrogant.

Have been to this car wash on 3 different occasions to use vacuums but to find my self leaving and completing the job els where. The vacuums need to be checked on a more regular bass as the suction is very poor. I have now given up on hoppys car wash as it’s only became a waste of money and time.

Go elsewhere! Awful dog wash. Terrible water pressure so takes twice as long (more $$$) to wash your dog. Awful customer service. Rude and unhelpful. No surprise that all of the reviews reflect this. @Manly Hoppys Dog Wash - Opposite Bunnings

When I don't feel like dragging out my pressure washer and making up batches of car wash this is my next go to. Always clean an tidy, equipment is well maintained an cared for. They have a handy coin machine incase you you have only cash an

I have never been spoken to so rudely - I went and got my car cleaned and there was damage left on the car I questioned it with the employee from head office Brian who informed me I caused the damage . Then told me to go show my boss how I

I have not had a good experience at hoppys car wash for a longtime now, I would suggest the place is in need of some desperate maintenance. Often the vacume cleaners have poor suction, take your money and not work or just not work at all.

Used the dog wash facility - paid $10.20 for the first machine which had no shampoo. I had to them move my dog to the next bay over and pay another $10.20. Emailed Hoppys the same day about this issue and received no response.

Total rubbish automated touch free wash. Wash water was dirty, didn’t rinse off property. Had to redo car manually after paying nearly $20 for the privilege. WOFTAM!!

I Went for a manual car wash today 4-5 dollars per 5 minutes Which is a good price! But how can you have a car wash that isn't clean? All the walls were stained and

Manly West hoppys....Worst automated car wash I've ever used and the male on duty needs to be fired...had no interest in being there and was absolutely no help ...

Good results from the $18 car wash. It's a shame that $20 wash with the tyre clean was out of order however it didn't affect the overall experience. Great product.

Probably the worst car wash service I’ve been through. Car came out looking worse then when it went in and for the top service it’s pretty poor quality.

The touch free wash on RHS left the car dirty and wet. If you want a good wash do it in the self serve bays or at home. (Maybe try the LHS touch free?)

Just left the auto car wash and my car is still dirty don't was your money like I wasted $20. Definitely go somewhere else.

Drive through car wash is not worth your $ Mine was merely dusty (and not very dusty) from the recent weather and thought

Happy needs a good clean. Place look very ordinary. YES

Easy place to get your ears car cleaned.