unfortunately reducing my rating from 5 to 2 an incident happened where the staff made a mistake with their booking systen, I called up thinking the text I received was about my dog since it had no pet name in the message. After calling them up, they relayed my dog's information back to me so I thought it's confirmed the appointment they sent me was about my dog. Only found out at the end of the day someone had made a mistake, and sent me information of my mum's puppy's info and cancelled my mum's appointment... we don't even live together - so for info to get mixed up like this is not good. anyway, I tried to get an explanation the next day and Ruby managed to explain but didn't really offer a solution besides splitting the dogs up in their system... which should've been done in the first place since nowhere on my dog's new client form had my parent's information. Anyway, I didn't have any bad blood because I felt Ruby was as nice as she could be. However, when she said mentioned a google review I looked it up a little later. i felt like the vet clinic owner's response to my mum's review put the blame on me entirely instead of owning up to their mistake and trying to work out a solution (i've worked in retail and would stay an extra 10-15 to help a customer, esp if its a mistake ive made so to see they wont just made me lose a little hope with the clinic). Because of this reason, I'm choosing to leave and move my pets elsewhere... as a customer you don't want to feel blamed for a mistake that was in the hands of the clinic. Shianne was also super understanding when I spoke to her about this on my last visit to the clinic, but how things seem to be managed doesn't sound very reliable.

They cancelled my appointment because of their poor booking system. They can’t even apologise for it! They have the worst service I’ve ever had. We had 4 dogs with them and I will pull out all of them because of their bad service. They are the ones who know their office system. They should be the one to advice us how to get about their booking system. Instead they penalise me, didn’t even say sorry about it when I showed up for my appointment which I confirmed already. They offered the solution to the booking problem only after the damage has been done to me. What about that apology! Is it because I’m asian so I don’t get an apology? Never going to use them again. For all of you people out there, beware this very incompetent, rude practice!

Thank you so much for looking after our darling B however briefly before his passing. Dr. Michael was great with our dear B. Thanks to the whole team too for your friendliness and professionalism.

Wouldn't go anywhere else for the care of our pets, can't fault the care and treatment they are given. Friendly staff and genuinely caring and always explain everything in detail.

Awesome caring Vets and staff, reasonable rates. Care about long term health of your beloved fur babies …

Caring professional service. Always polite and fair fees. We have been going to this vet surgery nearly 10 years.

Dr bec is fantastic she is so good with my cat great vet

They are great vets very caring and knowledgeable

Very friendly, great vet, reasonably priced

Good vet but no wheelchair access