I am a huge proponent of Frost banking so it’s with much heartache that I write this post however I feel it necessary so that it may be corrected. A few minutes ago FRIDAY, 3:40 PM to be exact I walked into the lobby of this branch to inquire about opening a business checking account. Like most frost banks, if not all ,I was very pleased with the customer service just from the parking lot into the door. I was greeted by a young man who opened and held the door for me (he had fabulous eyebrows I must add). He was dressed professionally slacks and a navy blue coat. Walking into a frost bank you can’t help but to be taken back by the amount of detail in every corner of the construction of their buildings. However when I approached the front desk and I’m not referring to the tellers, I had to literally ask for assistance because Miss Belinda Galvan seemed preoccupied and annoyed. I could see that her attitude was one I surely could care less to engage with so I ask her if I should set an appointment. she reluctantly answered that she could find a room for us. Her demeanor was one of arrogance and pretentious. I apologize I’m not sure what kind of afternoon or day she may be having but I’m not in customer service and I know if there is a new customer they deserve at least your undivided attention and a smile. Neither which were given. Seeing as we were both wearing masks I still could tell that this woman couldn’t smile with her eyes if They paid her to, which they do. Let me just state that sadly this single experience is why I decided to go down the street and open with Wells Fargo.

I went to the Stone Oak branch on Wednesday June 7, the customer service was so great, EVERYONE was friendly and it didn’t go unnoticed. The young lady who helped my at the teller window fixed my issue, answered my questions and made the transaction effortless and quick. The young man next to her was blessed with an ederly customer who chatted and chatted and he never lost patience with her and he was so sweet to her. I loved that they were so sweet to her. Last month, I went to another branch after someone stole my bank information and they took care of everything and were so patient with me while they changed all my info safely to another account. They returned the stolen money as well. Frost Bank has great customer service. I’ve been a customer for about 20 years now.

Everyone is super nice here. Loved that they exchange foreign currency for both members (no fee) and non-members ($5 fee).

This is a great bank to do business with on all aspects of my financial affairs. Friendly, courteous and very helpful.