Customer service is rude, and takes an hour to answer the phone. Clearly another short staffed company cutting corners. They charged me for two extra months from May - June 30. because I canceled on the 3rd of May. The gym is also always missing weight plates, forcing you to ask people for plates after they are done.

Great place to get to achieve your fitness goals I have been going here for years. They have personal trainers work out shops and even baby sitters for the kids while you work out great experience here and also with a certain members pass you can go to any of the Fitness Connection around the city of H-Town.

This place needs to replace lots of equipment gear that is already missing and repair lots of broken equipment im pretty sure there making lots of money and for them to always have excuses for not to replace missing gear ,,please someone take care of that before this notice goes to corporate thanks

The parking lot is not safe. Careful with your car and walking in the parking lot. Equipment is poorly maintained, and weights are never on the rack but instead scattered all over. The bathrooms where filthy and smell like they rarely get cleaned. I would be careful walking around in the shower.

These 5 stars are for Shelby! After a very tricky cancellation process (the rep Madelyn Garcia actually hung up on us ), Shelby was super helpful! She also took the time to make sure everything was as done correctly. She has a great attitude and she should be recognized for it! Thank you! …

Make sure you read/remember your contracts, me n my girl was gonna start using our home gym ️‍♂️ but it'll take 99 bucks to cancel for each of us, which is 4 months worth what I already pay. Unless we stay with them until March 2024. So I have to pay to NOT use the gym one way or another. …

This gym is fair but smaller then the other location I’m use to visiting. I wish the sauna was not so tiny. The equipment is in fair condition but could use a deep cleaning. Can’t blame the gym for all of that. Folks don’t wipe down equipment after use. Staff is friendly

I recently joined this gym so far am very disappointed. I arrive at 5am in Morning and its obvious the employees do not put weights away. Also I brought this up with a employee and she was more worried about upseting the members,I am about ready to cancel my membership.

This gym is horrible, If I could give them 0 starts I would. I'm never the type to leave reviews but this most definitely needs to be addressed as soon as possible. I been a member of this location for a couple months, my boyfriend has been

THEY ARE SCAMMERS First when I started in this gym they told me that I would pay 30 something for Yadira my cousin Geovany my friend and I after the 2 week they told me that I had to pay 53 dollars for each person per year and that was the

First time here. Front desk associates were nice when I signed up for my 5 day trial. There were plenty of machines and not too crowded. I was able to access any machine I wanted to use. I did count 4 machines that were out of service. Be

I would like to share and give a shoutout to Luis my personal trainer, he is super sweet, and even though I couldn't start my personal training right away with him, he was patient enough to wait on me until I was able to afford it. I just

My partner and I are new to the Houston area and was in search of a gym. We called in and spoke to Shelton. His energy alone brought us in to the location. We signed up and hired him as a trainer. He is everything you need to not feel

There is many reasons to this 1 star review y’all need to step y’all’s game up or in def gonan consider canceling my subscription to the 10 dollar one to the Pasadena gym this gym never that one is better but this one never has enough

I just now starting going back and the front desk is amazing, Shelton is nice, helpful and answered all my questions with a smile making me laugh really appreciate it. He is keeper and I have seen a lot of front desk people at alot

Water fountains are unreliable, bring cash every time you come to this gym because they will sell the water bottles even if their fountains don’t work at all. Money hack for them. That’s if no quieres andar con el hocico seco …

This gym never opens on time. They need to address this because some of us are on a time limit to work work because of our jobs. If who ever can not make it in time needs to let the manager know so they can fix this period.

The personal trainer Shelby is awesome. Great at explaining processes when helping with workouts. Patient and observant, also considerate to your whys and how’s. A very bright and nice person to be around.

The equipment is very dirty, as if it hasn't been cleaned in months and I just got my membership. This is disappointing.

pretty nice gym honestly pretty good gym yea (thats me taking a poopy) very clean restrooms, getting this gains