I understand why the ratings for this location are so low. I recently setup a bank account with First Horizon. I needed to pull out funds from my CAD account but the ATM outside said the ATM was temporarily unavailable. When I went inside to see about getting help or another way to pull out money I was offered NO solution. They literally helped direct me to another First Horizon another 20 minutes away. The error wasn’t my card. The error was the ATM wasn’t working. At first this location (downtown) assumed it was my card (what’s the saying about assuming…). Not very friendly tellers either. Just no help or troubleshooting for a simple problem. They could have helped me inside (I found out after I drove 20 minutes to the other location). The other location in South Park was friendly and helpful. If you want good banking service don’t go to this location.

Veeeeery poor customer service. Upon entering the location the female African American personal banker, just looked at me verses greeting me as though I don’t belong . Then while closing my accounts the manager ERVIN HIGHTOWER - was less helpful which is a shock. If your human don’t bank with this bank. I was unable to access my money 4 times in the time I had a banking relationship.

I came in with an account issue today, and I was really happy about my experience. Kendra, as well as the bank manager (his name I didn’t catch), were very helpful and friendly and resolved my problem. I will definitely keep banking here.

Not impressed with the new management at all. No personal banker. Really miss Tonya.

Parking is a pain, no other locations in the city.

Error in my account and I can get no help