I tried to obtain notary services at this bank but was turned away because the woman who does notary was too busy using her phone. Instead of serving a customer they said I can go to a ups instead. I’m so disappointed in the service here . It takes no more than 5 minutes to notarize a document. Very poor customer service …

There is a female banker named Jamella White and she is incredibly uncooperative, to the point of even hostile if asked to contact "back office" for any more slightly complex questions. She makes it very clear that she has no interest in helping customers.

Worst Chase I have ever been to. The lazy personal banker wouldn't do a notarization for a customer of 20+ years becuase the other party was not also a Chase customer. Taking my money out of this bank and never doing business with them again.

Refused to notarize a claim form because there was "blank space". I offered to cross off the empty line but then she said she was not "comfortable" doing it because it was hand written!? It's a claim form by my insurance obviously I'd have

I have to say, I thought that chase was a decent bank, so far my experience with them has not been pleasant. They are a giant bank that is super profit oriented. This branch has not been helpful, the multiple times I went out there. Didn’t

I just had the most amazing experience at this Chase location this morning with Jamella. I came in to set up 5 business accounts, and ask a few questions. I wasn’t aware of their appointment system, and was concerned that I would have to

Went to cash a check but not a customer. They refused to cash it as it was over my "non client" limit. My clients had to come to bank and take cash out. While we were waiting, the bank rep asked if their bank clients were ok. Like i was

This bank is weird too I ve had a couple weird run ins with chase tho idk I had to cash a very large check and my mom was supposed to bring it so I had to wait on her and when she finally arrives we walk in there and there is an African

While I don’t bank with Chase, I was in need of a mask because I forgot mine and I was taking a test at the testing center nearby. The woman that was at the front this morning right before 10:30 was very accommodating and polite when I

I’m now a proud Chase customer. I decided to stop by after reading so many positive reviews and Chase #1 overall rating with small business owners. Unfortunately things got off to a wrong start the day prior at the Huntersville branch,

As you all can see the rating here is 3.2.. How? It’s a bank. It is there for a good reason. I give the service here 1 star because the service here was 1 star. If you can go somewhere else to get services or even to call for simple

I have been a chase customer for probably 25-30 years and was excited when branches started opening in Charlotte. This particular branch is really completely unresponsive. I actually ended up closing my account after about a month.

As a new resident of Charlotte North Carolina, I must say I was extremely impressed with the level of customer service I received from Latrice Cameron at the University Place Chase Bank. My original appointment was with Nate, who

Overall everyone you encounter is very nice, generally fast service. However, the tellers always seem to be particularly annoyed you are there making a request…it does make the experience more uncomfortable.

Worst Chase I’ve ever been to ! Closing my account after years of banking with them because this is the closest branch to me and I refuse to deal with them. EVERYTIME I go in there it’s always an issue.

Thank you to the branch manager and the entire chase management team for correcting the issue. They have provided outstanding customer service, and I'm happy with how they handled the situation.

One of the worst branches I’ve ever visited in my life for chase bank!!! Would never visit it again, don’t have any time management, employees work like a snail

Stefan was awesome. He was a great help and I feel like he went above and beyond to provide great customer service. Thanks Stefan!

One of the worst branches I have ever visited in North Carolina!!! Don't respect people's business!!

Update: stick with smaller banks. Everyone in the branch is stuck at the mercy of a 1-800 number