I Payed my property taxes 1800.00 0n 8-22-15 by check that was taken out of my checking account. On 9-11-15 The property tax dept. ran the check again and fifth third took another 1800.00 out of my account. The property tax dept. now has 3600.00 from me. I called fifth third service center and spoke to a supervisor named Jenna on 9-12-15. She told me I have to get my money from the tax dept. They submitted the check twice and they could resubmit it over and over and drain my account. I will now close my savings, checking, and credit cards from fifth third, as well as all family members and tell everyone I know. DO NOT BANK WITH FIFTH THIRD BANK.

THE WORST BANK EVER I WENT TO THE TELLER WITH CASH DEPOSIT 400.00 … I get a text saying account balance low I call say I just put 400.00 in my account why did I get a low balance alert they tell me it’s a 24 process before the money is available how is it a process period for a cash deposit made in the bank with a teller it put me behind on a bill the employees are lazy and incompetent it took 3 employees and a bank manager just to issue me a new debit card I have closed this account and went to Bank of America at least I know it’s a national bank

The worst bank ever. I have been jumping through hoops to get a business account opened and my funds released ! Every time I go to the branch they give me the wrong info and their overseas customer service is horrible! This bank in not minority friendly I’m a small back business and My business is at a standstill because of this situation. I’ve had it with this bank if I could give them a 0 star rating I would.

I had an amazing meeting with Fifth Third bank accountant KeVon. I would like to extend my thanks to him for meeting with me and helping me to decide on what fits my needs as a customer. Your Professional customer service, friendliness and warm welcome skills really made a difference. I was impressed by the enthusiastic leadership style you portrayed while working with me. VERY SATISFIED CUSTOMER!!

I live in Shelby and cannot EVER get my bank to answer the phone. I'm only able to transfer money over the phone, so I call 2-3 times a month. Well, I called this branch and beleive i spoke to the Branch Manager. He was amazing. 2nd ring, he picked up and was absolutely a pleasure to talk to. Thank you so so much.

I have banked with Fifth Third for almost 10 years...From purchasing my 1st home to opening my Business account with them and they were Great at 1st! But these past few years the customer service has went down hill! Today is the day that I am completely over this bank and will be taking my money else where!

Alex was accommodating, great at multi tasking with myself, and another customer, patient and friendly. He deserved a a raise and a higher position a week ago. It was the best experience at a bank I’ve had in my 32 years

Refused to attempt to cash my check. Called ahead to ensure they could. Got to the branch and it seemed more like they didn’t want to go through the hassle of cashing it for me. This is for you “Christian”.

This kind of courtesy and appreciation is why iBANK with Fifth 5/3!!! This act of kindness does not go unnoticed!!! My wife and I appreciate this! Thank you!

Great staff. I had to visit this location rather than my usual bank at home. They were very nice and fixed my problem quickly.

Nice place. Security was pleasant.

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