I've been banking with Falcon Bank since they opened their Stone Oak branch over fifteen years ago. Their service is always polite, professional and punctual. I must wonder if some , perhaps even all, of the low reviews are manifestations of unrealistic expectations arising from the reviewers failed to familiarize themselves with the bank's policies and procedures. We do seem to live in a world of unlimited entitlements. More often than not we are treated with the same respect and dignity with which we treat others. Demanding cordiality while fostering an attitude of angst is a fool's folly. My years partnering with Falcon bank exemplifies a rapport I value so much more than just good banking.

I would give this bank zero stars if I could! We recently moved to San Antonio and I opened an account at Falcon Bank because I needed a place to cash checks from our previous out-of-state bank, and Falcon was close to our new residence. Even with an account there and excellent credit, not only would they not cash a check for me, but I had to wait in line an unreasonable amount of time while a woman behind the counter was on the computer. When she finally waited on me she was not at all friendly or helpful. I ended up closing my account one week after I opened it. I opened an account at another bank - no more trouble cashing checks and I am very happy with their service!!

Don’t believe them said no charge for savings account then took money out I called they said to come in I went there only window open would not help me I switched to Texas Comunity up the street when they say free it is

They say the close at 1 on the weekend both times i have been there before one and they are closed. Spend a hour on the bus for nothing.

The old lady in the drive thru, is very rude an a smart-ass....little did she know I was from the old school …

Not willing to go the extra centimeter, much less the extra mile and the fees are ridiculous.

Good old fashion personalized banking. Everyone is so professional and attentive.

Muy buen banco con servicio personalizado y siempre dispuesto ayudar

Excelente servicio tienen apoyo genuino a los hispanos.

Mobil banking is too much of a pain.

Avoid avoid AVOID!!!