Not good customer service, Went to inquire about personal loan after, 30 min of wait I was advised to apply online , did informerd them I had chat a call support and told to reach out near bank, and straight on face gentleman told me to come apply online. Unprofessional customer service, Disappointed I'm closing account with combank

Spent an hour on the phone then told to just pop by the branch so someone could ID me. There were over 20 people in the branch and no system for helping people - one staff wasn’t even sure how the system worked as he started helping other

Worst branch in existence. Some of the staff behind that counter need to be retrained. The vibe they give off is the(I'm better than you mentally) .Usually, one person serving when the queue is a mile long while other staff are hiding in

Received an sms from the Commonwealth Bank with instructions to call. I called and waited for 45 minutes to be told that she couldn't get into my new online credit card application and that perhaps I should go to my nearest brank so that

Trying to change our partnership banking details to a company- What we would expect to o be a simple seamless process for a bank has been a protracted time consuming mess. We have attended the bank, filled in forms and provided all the

Always friendly and helpful staff. Even when they are really busy, they always show care. I have witnessed some very poor behaviour from other customers towards the tellers before which isn’t fair to the people trying to do their best!!

After waiting a long time @ the Elizabeth branch & being told they couldn’t help unless my partner came in with me I didn’t think I would ever sort it out. A few months later While doing some work banking @ the WestLakes branch I

Worst run branch of any bank I have visited across 4 continents. All the staff are employed finding the correct queue for customers and nobody actually serving anyone. Absolutely awful.

Massive line up in front and behind me. Mostly elderly people. One person working behind the teller. I think you need to close more branches CBA. That will fix it!!! Terrible.

Don't put your money here. They will treat you like low class citizens until you need to deposit huge or withdraw less. I'm out.