TWILIGHT ZONE!!! Freedom Dr, Charlotte Got to the bank at 4:45. There was only 1 elderly lady in line trying to make a deposit from her card but the bank teller, Octavia, told her she couldnt. She could get cash. So the lady asked her to cancel the transaction because she couldnt carry that much cash around. I needed a cashiers check, had part cash $1500est and the rest on my card. Octavia couldnt process my card so I agreed to use the ATM near her counter. By then it was after 5pm, i thought the bank was closed, so I left my wallet and cards lying on her counter and she still had my ID and cash. However, a previous customer came back even though the bank should have been closed. Octavia proceeded to process his transaction with my stack of cash in her hand, my ID in front of her and my wallet and cards left open on her counter. She Never stopped him! She Never said I have a customer! She Never said a word to me! Never tried to give me back my money or ID. Nothing. So I stopped him and her and reminded her that my wallet and cards were still on her counter, she still had my cash in her hand, and that she hadn't finished with me. So the customer proceeds to hand me back my wallet and my cards so she could finish his transaction. Still Octavia never said a word. She just sat there holding my stack of cash in her hand while still processing his transaction. Then he says, "I forgot my receipt earlier and another employee says, "oh, I already shredded it", and he left. But I asked for the Manager! Octavia tried to say she was the Manager. To which I replied, oh no no no, "You can't possibly be the Bank Manager being this unprofessional". Finally the Branch Mgr/VP Cynthia Baker came over and Octavia told her that she didnt know I left my wallet. But what about my $1500 in cash and my ID that you still have! The bank Manager asked me to come to her office to which I thought was to apologize. But no, instead she says, "you should never leave your wallet on the counter." WHAT! So I went over everything again and she walked me out asking was that my first time coming to this branch? I replied, 'yes and I'll never be back!' Unprofessional. Everyone, do yourselves a favor and go to the University location. They are much more professional.

I had had a great experience here. I totally forgot the gentleman name that took my initial call. But he was an absolutely Awesome employee. He answered all of my questions. There was no transferring me to Customer Service. Extremely Friendly. I told him about my horrible experience with the GASTONIA location. He assured me that I would not have any problems. He accommodated me and gave me an appointment that would fit my needs and schedule. At my appointment I met Dwayne . He is an Awesome banker. All of my questions were answered. He went above and beyond to help me get my accounts open. I was very nervous going in and he eased all my worries. I even had the pleasure of meeting the branch manager. She was very helpful. Everyone there was very pleasant. They greet you at the door. Offer you a beverage. Even the Security officer was nice. This is truly the location to go to.

I absolutely hate coming to this branch. Its Wednesday at 1:02pm and there is ONE Teller. Are you kidding me? The other Teller is on lunch. I used to work in the bank peeks yime were between 12-2pm and 4-5pm. The Branch Manager should hire 3 Tellers so when one is out you have 2 at the Tellers window. 2 stars for the greeter and staff for always being friendly. However, the wait time is always too long.

I had a great experience here this morning very welcoming and attentive employees upon arrival! I met with Mr. Hector Somarriba he was great he walked me through the process of opening an account, very friendly, professional and informative. He answered all of my questions and helped me further understand the chase banking process! I look forward to doing more business with chase!

I was in town for a few days and entered this location Saturday. The staff was very friendly and efficient lashon Patterson was very helpful and knowledgeable and overall amazing as far as tailoring to my financial needs at that moment!!!! He deserves to be recognized for his proficiency !!!!!

Brought my son to open his first bank account and was told come back at 12 . Came back at 12 and was told come back at 3. The lobby was completely empty so why? To turn away new customers is very unprofessional will be going to a credit union to open his account

Fantastic ! Love this branch and all the wonderful ppl who work there. Shout out to Aliyah Johnson, she’s amazing! Absolutely Love banking here!! I’m telling everyone… go get you a chase account ! …

Came in with bunch of questions and Miss Cynthia Baker was extremely helpful. Not only was she friendly, but she directed me to steps on how to rebuild my credit. She was more than amazing.

When you say you close at 5. You close at 5! Not 430. Gonna complain to your district manager

Greeter was very rude and condescending. Tall, skinny african american.

Great customer service and everyone just so friendly.

Friendly, and helped me quickly

Que chulada