Had a holiday cancelled due to Covid, didn't hear anything back so I assumed I just lost my money. But turned out Cassidy were emailing the wrong email address. Delighted to be getting money back was told it would be a while as there was an understandable backlog due to Covid. About a month went by and I hadn't heard anything so I emailed and Cassidy was waiting for the refund from TUI. I didn't book or give TUI money I paid Cassidy direct, anyway no problem I waited. I emailed again about a month apart in August and September. I think I was patient enough. They were still waiting on money back from TUI. So today 5 Oct I emailed again stating I want and need my money back. That I could call in store to collect or I'd have to explore other options (legal advice) Later I get a call from the rudest, unprofessional and ignorant lady. Coincidentally the money arrived back from TUI today! She shout down the phone at me, I said I'll give you my BIC and IBAN to transfer the money, no I won't give you the money the booking wasn't made in your name she roared. (Was made in wife's name) She continued her rant shouting and roaring down the phone and going on other customers waiting longer than me. Don't know what that has to do with me. Other staff in this shop to be fair seemed nice and professional but would advise you to avoid the angry lady I dealt with. A note to senior managment have a word with this employee, she needs anger management and some customer service training. She will lose you customers and I certainly wouldn't go near the place because of her.

If there was any way I could give no stars I would. Only too happy to take a booking but seem very disinterested in contacting you when you are trying to cancel. I was told I had to cancel by the 27th of July and I would only lose €500 if it went any later I would lose more and more per day. MSC the cruise provider can't even tell me whether the ship will be sailing, yet I will lose €500 for a cruise they are not even sure will be going ahead. I would never book from Cassidy again and I will be doing my very best to make sure nobody else does completely unprofessional and their customer service is a joke.

The service is appalling it really is for the past month we have being trying to contact them regarding a holiday coming up we understand that the shops are closed because of the covid 19 but even ringing them and speaking to someone we get told that an email will be sent to a member of the shop and they will contact you still awaiting contact even after numerous calls and Facebook messages I could not and would not tell anyone to use this agency if this is the way they treat paying customers

I live this place. The pizza is amazing, and their pasta dishes are authentic, fresh and delicious. Staff are super friendly, especially to my 2 year old son who is always treated like a kind when he pops in for a hot milk on Wednesday during his sisters dance class.

I have used Cassidy travel for the last 17 years,first in their Sutton shop and now in Donaghmede, the girls are all very helpful and knowledgeable in their work, I have booked with Jenny in both shops and she is helpful and goes above and …

Very good place to book a holiday, booked with them many times and they never disappoint, a special mention for one of the girls that work there, jenny is very helpful and always helps with everything that is needed.

First rate service from the most helpful staff....especially after our TUI holiday disaster in May followed by another one with Aer Lingus!!! Only for the Donaghmede staff we were in limbo....they sorted everything

Great shop with fantastic staff. Have booked here a few times and always a pleasure. The girls really know what they are talking about and always give great advice on where to visit. Would highly recommend

Booked my holiday to San-Francisco with Jenny. I ran in at 5.50pm & they close at 6. All the girls were nothing but helpful. Got a great deal on my holiday. Would highly recommend using Cassidy Travel.

Jenny went above and beyond to help our situation, she is amazing and definitely deserves a raise for her customer service skills, lovely girl and an assist to your company!!!

Very helpful staff nothing is a hassle Very knowable on destinations and always good form my son and I booked accommodation for dubai.

Booked 2 holidays last year 2019. Aisling was very helpful. Booked holidays around my requirements.

Been looked after by Andrea she working hard to get the hoilday I want great sercives.

One of the Best Travel Agents to do business with...... They cover all Holidays.....

Friendly staff and very efficient. They went above and beyond to take care of us.

Nice eating place good prices very pleasant staff ., will go again

Very friendly staff with expert knowledge of Holiday Destinations

Staff were great ashling i think her name was was a great help

Really nice girls working here.Always a pleasure to come here

Very helpful and efficient staff. Andrea was fantastic!

Left two messages and never got any reply from them

Great staff. Holiday that was recommended was 100%.

Very friendly staff with a wealth of knowledge

Very nice staff, very helpful and informative.

Always book holidays here very helpful staff

Really helpful staff, great prices too

Staff very friendly and very helpful

Very helpful staff great Bargains.

Good location friendly staff

Staff are very helpful.

Very helpful staff

Friendly staff .

Friendly staff

Poor