Abbey Travel

154 reviews

43/45 Middle Abbey St, North City, Dublin, Ireland

www.abbeytravel.ie

+35318047100

About

Abbey Travel is a Travel agency located at 43/45 Middle Abbey St, North City, Dublin, Ireland. It has received 154 reviews with an average rating of 4.2 stars.

Photos

Hours

Monday9AM-5:30PM
Tuesday9AM-5:30PM
Wednesday9AM-5:30PM
Thursday10AM-1PM
FridayClosed
Saturday9AM-5:30PM
Sunday9AM-5:30PM

F.A.Q

Frequently Asked Questions

  • The address of Abbey Travel: 43/45 Middle Abbey St, North City, Dublin, Ireland

  • Abbey Travel has 4.2 stars from 154 reviews

  • Travel agency

  • "I booked a holiday with Abbey travel for myself and 3 kids to Eurodisney"

    "I recently returned from Canada to live in Ireland with my husband and baby son"

    "Don't get me wrong, I know a lot of travel agents are under pressure because of covid etc"

    "Natasha We booked booked our holiday to Lanzarote to get away from home for christmas because our daughter passed away a year and a half ago and can be at home ,and they rang us the next day after booking it and said we could not have the holiday we booked at the price we booked it at it was going to be much dear and could not get us somewhere else so had to get a refund and as a result our holiday money was tied up for a few days and we could not book somewhere else first and last time booking with this company"

    "I booked a holiday via Abbey Travel , I have been dealing with Marc , he has gone above and beyond for me , flights ,accommodation , transfers and insurance all sorted , we amended the booking and the whole process was stress free , Marc communicated with me all the way through! 10/10 for customer service, would highly recommend and will definitely book via abbey travel again"

Reviews

  • Mary Ryan

I booked a holiday with Abbey travel for myself and 3 kids to Eurodisney. It was planned with my friends who were flying from the Cork airport, all booked together with Abbey Travel. After paying a €900 deposit , Abbey Travel changed the flights from the Cork airport by 2 days which would have resulted in me been in Paris for 2 days with the 3 kids on my own. When I tried to add my Husband to our flight, that was okay but he would have to stay in a different room. What was planned to be a great holiday and surprise for the kids has turned out to be a disaster with a result of us losing the deposit. To change the flights approx €500 or add my husband to stay in a different hotel approx €700. They were also very unhelpful and dismissive Response from Abbey Travel: Hi Mary Unfortunately Aer Lingus (not Abbey Travel) cancelled the flight your friends were on from Cork and they were unwilling to amend your flight for free as it was from Dublin and had not been affected. We could not accommodate your husband in the same room as yourself and the 3 kids as the maximum capacity of the rooms in Disney hotels is 4 people. Our agent did explain all the options available to you and she gave you a direct email address for you to communicate further with her. We are sorry to hear that you think she was unhelpful, but the situation really is out of Abbey Travel’s control as it has been caused by the Aer Lingus flight cancellation and as we said above they are unwilling to change your flight for free. regards Abbey Travel Response to Abbey Travel Below: In response to your reply , and to have the record straight, I did not receive an email address, only a complaints email address (generic) when I requested it. No one rang me from Abbey Travel, I contacted Abbey Travel. Abbey Travel offer a service, in this case flying 3 families to Paris, I booked on the condition that I was in Paris with the other two families at the same time. Abbey Travel accepted this but have not delivered, they have changed two families but not mine. None of the three booked with Aerlingus we booked with Abbey Travel.

  • jane mceneaney

I recently returned from Canada to live in Ireland with my husband and baby son. I used Abbey travel to book my holiday because it was my first time booking a family holiday with a baby. Having not lived in Ireland for many years I was unsure where would be family friendly with warm temperatures in April. When I asked for advice on where would be a good location the agent was shocked I had no Idea where I wanted to go. He said I was giving him a very big job to try and identify a destination. He made me feel I was an inconvenience and crazy to think I could walk in of the street to book a family holiday in April and not know where to. I thought the role of the travel agent was to help me drill down on destinations and accommodation locations that would suit my family needs. I didn't think I was being unreasonable in any way. I did book a holiday with this agent in Abbey travel but I wish I had stood up for myself and not accepted the way he spoke to me. The booking process also ended up being lengthy, it started with me walking in off the street to book my holiday and ended with several phone calls which I was put on hold during. I would not use Abbey travel again.

  • Creative Jay

Don't get me wrong, I know a lot of travel agents are under pressure because of covid etc. But it wasn't a pleasant experience with Abbey. Book a holiday and paid it all up front. I found the process of dealing with Abbey frustrating as the holiday. One annoying thing was that I couldn't book my airline seats (I always book seats before a flight) because I couldn't get onto the aer lingus page. Abbey said they would do it for me and tell the price, but it's difficult because you can't see the seating map of the plane. I end up paying more for awful seats and turned out the plane had plenty of free seating. Not sure why Abbey have it that way. Other than that the agent I dealt with over the phone was nice enough. I hate leaving bad reviews but I felt that this wasn't for me as I've dealt with a few Irish travel agents and didn't have the same issue as here.

  • Ciaran Odraighneain

Natasha We booked booked our holiday to Lanzarote to get away from home for christmas because our daughter passed away a year and a half ago and can be at home ,and they rang us the next day after booking it and said we could not have the holiday we booked at the price we booked it at it was going to be much dear and could not get us somewhere else so had to get a refund and as a result our holiday money was tied up for a few days and we could not book somewhere else first and last time booking with this company

  • Ailish O Keeffe

I booked a holiday via Abbey Travel , I have been dealing with Marc , he has gone above and beyond for me , flights ,accommodation , transfers and insurance all sorted , we amended the booking and the whole process was stress free , Marc communicated with me all the way through! 10/10 for customer service, would highly recommend and will definitely book via abbey travel again.

  • Daniel-James McCormack

Unfortunately the trip did not go ahead due to COVID but every step of the way was well taken care of. From the initial booking made months ago with all our questions and request answered and priced, right to the cancellation and refund process there was a continuous line of communication. Would 100% use again when international travel begins again.

  • Aisling

We booked a holiday and when we got there the location wasn't suitable without a car. Got in touch with the agency and they transferred us. Communication was so consistent and efficient. Alannah is an absolute asset to the team, reassuring us every step of the way and giving us the perfect holiday in the end.

  • Trish Laird

After booking my Lanzarote holiday months ago, I arrived yesterday find my apartment at the very to floor with 3 flights of steep stairs to climb. 62 with arthritis? My age alone should have made some allowance on such an early booking!! So disappointing with the steep hill just to get out of the complex.

  • mary kenny

Found Abbey Travel very good . Great they were opened on Saturday .It was my first time dealing with Abbey Travel. Gemma was the lady we spoke to on the phone who was very good helpful & stayed after closing time as we were booking our holiday over the phone. We booked Corfu. . So thank you Gemma..

  • Stephen Redmond

A friend of mine recommended that I book my first Disney trip with Abbey, delighted they did - the agent(Marie) that helped me was a great help & answered my 100's/1000's of questions:-) to help make it an easy experience...can't wait to see the kids faces when they get this surprise for Christmas!

  • melanie mersy

I wish I could put a 0 star. Cancelled a trip to Disney on 20 March. Despite being confirmed that flights and hotel/pass had NOT been booked yet, there is still no sign of any money being refunded to us 10 weeks later.There are not even taking any calls anymore. Unbelievable.

  • brian c

ABSOLUTE COWBOYS. Booked accomadation with them and of course when arrived stuck in dingy apartment back of complex. Maybe i should have read finer details but nothing like the pictures you have when you are booking. Complete false advertisement.

  • Desislava Tomova

Never again with Abbey Travel! We booked a holiday for Tenerife and the room was completely different from the pictures. Very dirty and old room. We were with a child and no space for him in the room for sleep! Very disappointed!

  • AM W

Booked a special holiday with them and the details of the day and occasion were not passed on by Mark as promised. Filled with a lot of hot air. Tour operator confirmed none of the details were passed through. No excuse.

  • Jennifer. White

Used them to travel last year was misinformed of the distance the holel location said on brochure a short distance from hotel twas not but was 45 mins by bus and bus stop was a good 15min walk we trusted them

  • Ken McHugh

Never again. Early flight booked. When booking confirmation received it was the later flight leading to my family and I missing a full day in Disney. Very bad communication and 0 help from Abbey Travel

  • Liam Fennell

Great service and staff , they are very helpful , I've travelled to disneyland paris a couple of times and Charlotte has always made our trip a great one can't recommend them enough.

  • Jacki Wall

In this day and age when everyone is booking on line, Abbey travel cruise office will remind you of of the pleasure of having someone else take care of everything for you.

  • derek B

Sent 2 emails no reply went into shop in abbey st said they would send me details on holiday I was looking for still nothing any chance you could have the decency to reply

  • claire Matthews

So easy to book Disney online with Abbey Travel. Lovely customer service threw email. Will be booking again in future with Abbey travel. Looking forward to our holiday.

  • Claire McMahon

Great experience booking with Abbey Travel for our family holiday next year. The service was friendly and prompt from start to finish. Will definitely use them again.

  • Laurence DUNNE

Great service. Walked in,sat with very good customer service girl (Linda.)walked out 10 minutes later with the holiday we wanted at a very good price. .!!

  • Jane Doyle

Very easy to book holiday, competitive prices. Any questions I had after booking I was able to phone them, the customer service was great

  • charlotte creane

Prague city break. Easily booked online with flights, hotel with breakfast and airport transfers. No hiccups. Lovely few days away.

  • Keith O

been trying to book a holiday over the phone, i know exactly time, dates etc what i want and i cant get through the last 4 hours..

  • Marty Kelly

Very expensive for holidays when going just for 10 nights and the charges the flights looking for 110 to 100 euro to check in a bag

  • Sharon Mendelssohn

Well great experience with travel agent. Couldn't be anymore helpful .heading to Disney land pairis and get tips from agency.

  • Just_me

Booked an amazing holiday in Dubai in 2019. I would absolutely recommend. Hoping to use Abbey travel for our 2020 holidays.

  • David Lambe

They were nice people abbey travel but when i got to vennia for going to budapest things could have been better organised

  • Amy Larkin

Booked Malaga with Mark really nice guy very helpful, great value for money will definitely book again with Abbey

  • Tara Lonergan

Very good value for money and very easy to use the sight. If you ring the office always so helpful and polite

  • eoin keating

Dealing with Karen, what a really lovely lady. She's helping me to knock a big one off the bucket list.

  • Bernadette&Dan Flavin

5 out 5 listened 2 what i wanted no problems at all. Would highy recomnend them. Will be going again

  • Eileen Horgan

Great experience overall. Little bit of a mix up with private transfer but other than that perfect

  • Light Light

Great stadium..love this place..and the hot dogs and beer mmm come on lenster …

  • Tony Connolly

As usual, very courteous and helpful. Kathryn has been so informative and very helpful

  • Liam Seery

Just popped in to enquire about tickets for football. Very helpful and polite.

  • Niamh Dalton

Great, very helpful staff and very enjoyable trip, well done Abbey Travel

  • Lisa McCullough

We've been using them for years and always found them to be excellent

  • Lorraine Lynch

Found tbe people very helpful when picking a place to go on holidays

  • Sean Coyle

Booked a Trip to Rome with Abbey Travel and they were very helpful.

  • clo

Very helpful on the ball always get back to you in a timely manner

  • Edel Kelly

Exceptional staff, full of knowledge to tailor make holidays 5*

  • Carolyn Dunlea

Great service really appreciated all there help and knowledge

  • Nicolae Andrei

Good agency never had a problem with the packages on holiday

  • Jason Mighty Mike

Being pat from pillory to post over a Disney land booking.

  • Anthony Sandom

First class service from everyone involved in our holiday

  • Bryan Marshall

Robbie very helpful in organising my trip to London

  • Michael Marrinan

Excellent service in arranging our recent holiday.

  • Frank Murphy

Off to Australia soon staff were brilliant …

  • Michael Moroney

Marc extremely helpful helped make my holiday

  • John Plunkett

A good travel agent for great holiday deals.

  • Kieran Armstrong

Not impressed at all I will be having words

  • monica barrett

Very helpful staff, easy site to navigate

  • Kayleigh Tully Knott

Great service, staff are really helpful!

  • Ruth Carrick

Great company,always great every time.

  • Paul Stubbs

Excellent service and value for money

  • Oksana Vinkarklina

Irish travel company in city centre.

  • Carol Flynn

No interaction with this company...

  • John Doyle

Great to deal with mark a gentleman

  • Gerry Power

Great service and value for money

  • Paddy Byrne

Nice staff very helpful ,All good

  • Dave Fitzmaurce

Great holiday. Easy to deal with.

  • Pamela Noonan

Lovely staff. Extremely helpful.

  • Ciaran

Very friendly and helpful staff

  • Kevin Murphy

Very fast and efficient service

  • George Smyth

Very professional and helpful.

  • pat Ward

Friendly and helpful staff.

  • Douglas Robidoux

Doesnt have what i want

  • Ray McKenna

Very good to deal with

  • Robert Juda

Good travelling agency

  • Martin O Rourke

No contact when wanted

  • Colm Henry

Great package deals

  • paul mcloughlin

Transparent pricing

  • Margaret Stafford

Very helpful staff

  • Ken Cooper

Not responding

  • richard flood

Very helpfull

  • paul mcevoy

Very helpful

  • Desmond Goodwin

Lovely pint

  • Lorraine Barenscher
  • KL 74
  • jennifer kavanagh
  • liam edwards
  • Anthony
  • Martin Craig
  • Barry O'Sullivan
  • Louise Behan
  • Anita Savage
  • caroline redmond
  • Dave Kelly
  • Paul Crowley
  • Ginger Soul
  • Linda Blandu
  • John Lucas
  • Gillian Tuite
  • Mark Shanley
  • hopper 14
  • Eamonn Cusack
  • Kirstie Gallagher
  • Helen Dunne

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